Went in on a Wednesday afternoon to sign up for my free 12 months of cell service. The store was…read morequite busy as I checked in at the kiosk. Things can move slowly as English is not the first language of many staff and customers, and they don't share a common first language. After waiting 25 minutes I was asked by Evelyn if I needed help. Apparently even though I registered at the kiosk, the system didn't record it. Fortunately for me, Evelyn was attentive and was able to quickly assist me. She was very knowledgeable and pleasant, and did a great job helping me transfer to Spectrum cell service. Next time, I won't assume the system will alert the staff that I'm there!

Can't even give this store a 1 star. Both csr were terrible. I came from another state and the made…read moreme wait for 3 hours after I bought a new phone which they active. Both Hispanic employees started arguing in spanish and taking breaks while 6 to 8 customers waiting in line. It was a DIY project to activate my phone and the woman couldn't speak proper English to disclose the fact that a phone bought in NJ couldn't be be exchanged or returned out of the state. Asking me about protection plans and a phone cover. Ask yourself that and stay off personal phone calls while dealing with customers. I hope no one goes to this Spectrum store in Fort Lee, NJ, WI!

We are finishing up week #1 of the one-month trial and so far the speed tests have been good (i.e…read more around 800 megabytes per second for download). Our time with Honest has been good so far. The highlights: Andre did the install and I've not met many ISP techs in my life but we could tell right away he knows his craft inside out and enjoys it. We spoke to Rachel later to iron our some contract/money issues and that went very smoothly as well. It also helps that when you dial the number, you don't get that [expletive] "Hi! Thank you for calling [name of (expletive) company here]. Please listen carefully as our menu options have recently changed (no they have not). Also we are experiencing higher than average call volume, which is our way of saying that we don't know the concept of "average." You get a ACTUAL PERSON (or at least a very convincing artificial intelligence), thank heck. Lastly: the night of 1/6, our speed tanked. I texted the customer support # and within minutes got an answer, and shortly thereafter our down/up speeds were back to normal. All in all, so far so good.... my Cherophobia keeps insisting that /something/ will go tits up but so far it's been solid!

Good when it works, but service is already out for several days after just two months. I consider…read moreinternet service one of these things that should work all the time. I just got service in Dec from Honest. I came back from a five week trip and had no internet upon my return. They diagnosed it as a problem in the lines coming to my unit (so not my issue) but it will still take them 3 days to come out and restore service. I understand that they are less expensive than others, but I can't really deal with outages like this. If it happens one more time, I'll move on to a more reliable provider

We were the first to arrive today, and Emi, the employee, attended us great…read more We purchased an iPhone 17 Pro Max, and she offered to replace our home internet router because we have a plan that includes both. The router replacement was free for a newer one with better internet. We had to order the iPhone I wanted because they were out of stock (which is understandable). It's coming to the house, and when it arrives, I'll come with Emi, and she'll transfer all my data to the phone. The store was super clean and organized. There was a low flow of customers, and when I returned to drop off my old router, it was average. The customer service provided by Emi and her colleague was excellent. I was with another phone company a while ago, but I switched to T-Mobile, and they provide excellent internet service, great deals, and excellent customer service. I've been with them for several years, and I'm not going to change. I'm very happy. I highly recommend them as a company, and this store, in particular, has excellent customer service. They're never in a hurry and give you the time you need to address your questions and needs. Congratulations, Emi and the entire team. Keep it up. God bless you.

I appreciate the overall professionalism of the manager Edgar and his staff. Edgar knows,…read moreunderstands the various policies, is solution oriented, efficient. I do not waste my time, value efficacious service, options that allow me to make the best decision. I notice the respect, courtesy extended to all in what is a busy, demanding environment.

Excellent customer service experience!…read more Worked with agent Ann David over the phone. She is knowledgeable, thorough and extremely patient (I ask a lot of questions!) I began the day prepared to cancel RCN service....i am happy to remain an RCN customer. Ann made what cou have been a frustrating experience into an easy one. I wish all customer service agents would be as dedicated and professional as Ann I was not asked to post a review

As has been said before by many others, this company has bad customer service. Far worse than the…read moreservice is their dishonesty. Astound is a good name for these people. The low level customer service and the way the company bilks customers is astounding. They claim to be giving you a five (5) year price lock. In my case, two months later they change the name of your promotion to Promotion for Life. They say that this means that only the taxes can go up if they do, but not the price for the service in my case, $40.00 with $5.66 in taxes for a total of $45.66. Do not be fooled. All their promotions, regardless of names, can be renamed and repriced at any time. They actively promote Autobilling, which means they take the money directly out of your bank account each month. It is not worth getting a $5 reduction to have these crooks get access to your bank account. Once you provide them with your bank account number, they can help themselves to any amount. Prices with Astound change at the drop of a hat. They do this by claiming that your plan's name was changed. What this means is that they hiked the price. Am actively going to see if I can find a better deal elsewhere. These people are nasty and only interested in bilking customers. These are seasoned scam artists.

This location has employees who do not care. They don't call when an order has come in, forcing…read morethe customer to inquire on their own. And they don't place the order when they say they would. Making the sale seems to be the only thing that matters. Customer service is the last thing that matters to this staff. As someone who has spent their life working in retail and making the customer come first, it is highly insulting when I am the customer this time and I am not treated the way I have been doing all these years. I will never shop here again and I will tell all my friends and neighbors to go to Paramus where they are professionals.

This is a vile, disgusting store staffed by assholes. STAY AWAY IF YOU DON'T WANT CORONAVIRUS. I…read moremade an appointment to upgrade my wife's phone this morning and they confirmed that they would have the phone she wanted. I was told to come in at 10:30 AM. If anything changed, I gave them my phone number. We arrived on time and then told to come back at 11:15 or 11:30, because they had not gotten the shipment of phones in for the day. We come back at 11:15 and they are helping other customers who are not wearing masks AND are actively hacking up a storm. We are ignored and they pretend not to see us. These people are coughing without masks on and infecting everyone with whatever they are carrying. My wife and I take turns going in and out of the store to stay out of the danger zone. After finally getting a representative's attention, we are informed that they do not even have the phone we requested the day before and that they assured they would have available. So the entire trip was a complete waste. They showed no concern for anyone's health and had no problem letting customers that they knew they would not be able to help hang around an infected store. So if you want to waste a couple of hours getting the plague, while being ignored and mistreated by assholes, this store is for you!

Great service and JJ is bet knowledge and kind. The whole team wants to help customers.read more

5 Stars I was a little worried about visiting this store in…read moreWashington Heights because of the negative things you often hear--either really bad customer service or long wait times with no results. However, I'm so glad I came here! My phone broke, and I rushed to the store to buy a new one. From the moment we walked in, Aris greeted us with a warm smile and immediately jumped in to help. He worked quickly to find a solution and made the entire process so smooth. We were in and out in less than 30 minutes! Aris was absolutely amazing--his great spirit and willingness to help made all the difference. He was dedicated to finding a fast solution to every issue we had, and it was clear that he genuinely cared about providing excellent service. I will definitely recommend this store to all my family and friends moving forward. Exceptional customer service like this deserves recognition! Well done!!

I recently signed up for this service and they have been fantastic! when I had an issue with the…read moreinternet connection, the nw staff answered the call quickly and knew right away what to do. The electricIan came to my flat only a couple hours after I raised the issue on the phone and fixed it. such a refreshing experience!

I've been waiting on a refund for over 7 days. And, I'm getting the run around between Natural…read moreWireless and my bank. Bank says it's still pending. Natural Wireless says, contact your bank. My bank can't release my funds until Natural Wireless finalizes the transaction. I refuse to play this game without having some type of leverage. So, can you hear me now. ?

Was considering signing up with them but....I'm not so sure they are truly a 'local' NYC-based…read morecompany. When I called to sign up (THREE times now, but still no call back) it was as if I was connected to some 'answering' service in a backroom in the Midwest somewhere. (I don't know many local companies with answering services besides doctor's offices or plumbers or something.) Also, the woman seemed to have an accent (NOT New York). She also seemed to not know NYC neighborhoods...when I gave her my Astoria address she was like 'ok, so that's in Astoria, New York, 11105'? The way she said it, it was as if she'd never heard of Astoria. I then said to her 'is this an NYC-based company?' She seemed to hesitate. I told her I was under the impression it was. She then said 'oh yes'. I said 'and where are you located?' She said 'I'm at the head office....Broad Street...I mean...Broadway'. Hmmm.... Another time I called and was told that 'Josh' (apparently the only person at this 'office' who can set up a new account)...that Josh was 'on vacation' apparently abroad...that he was 'asleep right now'...but that they'd send him another message to call me. Also interesting is that of the FEW reviews they have on Yelp, one reviewer has only written ONE (stellar) review ...naturally for Bway.net....and the other reviewer has only written TWO reviews. Hmmm

Bway is simply everything good left in this world. A human touch to the service with actual…read moreinteraction with people you can get to know. The barren cold alternative I tried was the big corp internet provider in NYC. Bway offers amazing reliable and fast service. An internet you can rely on. While all these perks come at a higher tag, there is an astounding amount of frustration you are saving yourself from. Trust me. Every little interaction with the big corp internet providers in town will leave you feeling frustrated, empty and violated. Bway is worth every penny. In addition, they offer a static IP as a standard. You always have a dedicated reliable line. That opens up a multitude of potential.

Absolutely HORRIBLE i used it for 1 year and i never had good connection, i paid for 350 mbps, we…read morehave 2 devices at home, and we only get 36 mbps,You should look at the pictures...

So far this has been a great service…read more Imagine having internet in your home with absolutely no wires. Now imagine having upload / download times that are 3 times as fast as what Verizon can provide. Now imagine this being two thirds the price of Verizon. Finally imagine a company that provides almost instantaneous support / service. This is what Natural Wireless is. My specific experience: 0) Before moving, I requested a quote on service and pricing. I received an email instantaneously. 1) Moved into the new apartment on March 19th. Signed up for service. It was available immediately. 2) Same day added a Roku via email. Within 10 minutes it was on the network. 3) Same day discovered a laptop I used for work was not compatible with the default network. Placed a call. 4) March 21 a tech shows up, updates their equipment (see picture) and my router. Laptop now works. My entire home including echos, google home, smart plugs, additional laptops, FireTV are all on the network and are working great!

The most absurd situation -- after waiting for over three hours this morning and canceling plans…read morefor an 8-11 AM technician to service my cable box and router and several other issues that I wanted to discuss with them, Optimum customer service sends someone who could not speak any English -- only just Spanish -- just Spanish! This is a business where, even when you call technical support-- although it can be challenging to understand what they are saying and clearly you can tell they speak another language -- they can at least communicate with you. Granted, the tech that came was late, but appeared cordial -- came with all his equipment, probably is a decent person and a hard worker, but you're not delivering me an Uber eats drop off meal or just delivering something to me. I need to discuss with you my issues, not have you call customer service to be a Google translator! Customer service got upset with me for questioning why on earth would they automatically assume that this was one of their better ideas! How would I be able to explain to him the issues I had? And please don't try to call to find out what's going on. You'll be met with an automated robot or waiting on hold for a lifetime. It got to the point where I was asking to please transfer me so that I can discontinue my service! First of all, not only are you providing high prices with substandard equipment, you want to convince your customers that actions such as this are OK and should be tolerated. Did they assume this part of the Bronx is primarily Spanish speaking? I can't imagine what they were thinking -- but it wasn't common sense. To top it off, they never sent another technician today, but took it upon themselves to not try to call for this discrepancy, but instead just changed my appointment to two days away without asking me! I'm done. There's gotta be a better way to get better service

I was so happy to have a location close to home but this place is irritating. The machine to pay…read moreyour bill is never working. They staff is not knowledge on products and procedures. It's very disappointing and when you want to speak to a manager they off till next week.