Good when it works, but service is already out for several days after just two months. I consider…read moreinternet service one of these things that should work all the time. I just got service in Dec from Honest. I came back from a five week trip and had no internet upon my return. They diagnosed it as a problem in the lines coming to my unit (so not my issue) but it will still take them 3 days to come out and restore service. I understand that they are less expensive than others, but I can't really deal with outages like this. If it happens one more time, I'll move on to a more reliable provider

I've had them since they first came out a few years ago. Outstanding service. I can start a text…read moremessage conversation with them 24/7 and if they can't rectify it that way, they send a tech who corrects any and all issues. Highly recommend.

Such an amazing experience. The staff were knowledgeable and helpful. Coming from Verizon,…read moreSpectrum's customer service is on another level. I don't need to go on an outdated laggy app or stay on a help line and wait for hours like I did at Verizon. Everyone at spectrum is quick to address questions and solve problems. I had an issue with setting up my router and they sent someone over free of charge the next morning to install it for me. My wifi has not lagged once since I switched over from Verizon Fios. Highly recommend! Went in store at this location to start the process on the new wifi last month and the staff was super helpful and friendly and went above and beyond :)

Spectrum doesn't not support veterans. My nephew was fired the week he was going on deployment to…read morethe Middle East and was told it was because of poor performance, though he never received any prior warnings verbally or in writing about his performance. Don't support spectrum.

Terrible service constant outages poor customer service no explanations as to when service will be…read morerestored as well spotty hit or miss service.

Starry's network briefly went down on May 4; since then, speeds have been extremely slow, varying…read morewith weather, peak times, etc. They have not resolved the issue after TEN DAYS. And by "extremely slow", I mean speeds ranging from 12x slower than normal at best, to wait-two-minutes-for-web-page-to-load performance at worst. The speed is not the only issue. Using Starry for video streaming now results in interrupted streams, or streams downgrading to potato resolution. Not useful if you've cut the cord. They apparently had a fire in different building, and that was enough to seriously degrade the network. That's just totally unacceptable. I went with Starry because 1) I seriously hate Verizon 2) I seriously hate optimum and spectrum even more, and 3) Starry had much better prices. And I loved my Starry service. I got my friend to switch to them. It was fast, it was great, it was low-latency, it was consistent. Swoon. I would have never considered switching until a week of this poor performance and service. So, I shopped around, and guess what? Verizon offers the same performance grade for about $5/month more, showed up in one day to install, and guarantees the price for three years. I've switched as of a few minutes ago. I even gave Starry a chance to keep my business, because I'm a fan of the little guy. I asked that they bump my performance grade up one speed grade, for the price that I'm currently paying (and lock it in). Then I'd stay. Something that doesn't cost them real dollars, has value to me, and is fair compensation for the problems they've caused, and the lack of reliability that I'd have to factor in, too. They said no. OK, it took one day to switch to Fios. Bye Bye. My friend? She's switching, too. I'm super disappointed that Starry couldn't provide what they claimed, and even more, I hate that they pushed me back to Verizon.

This was my second stop after the first spectrum store I went to was out of modems. I was in bad…read moremood especially after moving apartments but Michelle was so sweet and helpful and made the process seamless. No line and I was in and out !

Terrible service. I battled with them for months and had many service requests to fix the wifi…read moreissue, which was never fixed. I spent hours of my time dealing with them without a resolution. I finally cancelled and am so much happier. Go with a different provider. My service was meant to be turned off at the end of the day, but was turned off in the morning. When I called to have it turned back on, I was told the only way to do that was to open a new account. Even though I told them not to, she did it anyway and I was charged an additional $30 that was never refunded. Three minths later, endless harassing calls to pay them even though I was told I wouldn't owe anymore money. I finally paid to get then to stop and filed a dispute with the better business bureau. Do not waste your time or money with them.

Excellent customer service experience!…read more Worked with agent Ann David over the phone. She is knowledgeable, thorough and extremely patient (I ask a lot of questions!) I began the day prepared to cancel RCN service....i am happy to remain an RCN customer. Ann made what cou have been a frustrating experience into an easy one. I wish all customer service agents would be as dedicated and professional as Ann I was not asked to post a review

As has been said before by many others, this company has bad customer service. Far worse than the…read moreservice is their dishonesty. Astound is a good name for these people. The low level customer service and the way the company bilks customers is astounding. They claim to be giving you a five (5) year price lock. In my case, two months later they change the name of your promotion to Promotion for Life. They say that this means that only the taxes can go up if they do, but not the price for the service in my case, $40.00 with $5.66 in taxes for a total of $45.66. Do not be fooled. All their promotions, regardless of names, can be renamed and repriced at any time. They actively promote Autobilling, which means they take the money directly out of your bank account each month. It is not worth getting a $5 reduction to have these crooks get access to your bank account. Once you provide them with your bank account number, they can help themselves to any amount. Prices with Astound change at the drop of a hat. They do this by claiming that your plan's name was changed. What this means is that they hiked the price. Am actively going to see if I can find a better deal elsewhere. These people are nasty and only interested in bilking customers. These are seasoned scam artists.

This is not about Xfinity store in West Orange. This is about Xfinity services period!…read more Avoid Xfinity if you actually expect service. After years as a loyal customer (cable, home security, mobile), this was the worst experience I've had with any company. I scheduled a simple camera replacement and upgrade--was quoted a price, confirmed everything--and when the technician showed up, there was no work order. Three technician visits later, the same issues: wrong orders, missing equipment, and zero progress. The technicians were great, but completely held back by Xfinity's broken system. Customer service is even worse--AI-driven, outsourced, and completely ineffective. No one understands the issue, and you'll waste hours repeating yourself with no resolution. No accountability, no urgency--just frustration. Xfinity is great at selling you services, but terrible at actually delivering or supporting them. I'm canceling everything. Save yourself the headache and go elsewhere.

We recently changed our cable package with Xfinity. Initially it was a disaster. Then we went…read moreinto the Xfinity store in Essex Green looking for help and met DeJaun Brookins, the assistant manager of the store. He is a gem...with a smile and a wealth of knowledge he made the whole thing work. Any question I have in the future about our Xfinity services I will head right into the store and work with DeJuan. He is THE BEST. Ellen O

Absolutely HORRIBLE i used it for 1 year and i never had good connection, i paid for 350 mbps, we…read morehave 2 devices at home, and we only get 36 mbps,You should look at the pictures...

So far this has been a great service…read more Imagine having internet in your home with absolutely no wires. Now imagine having upload / download times that are 3 times as fast as what Verizon can provide. Now imagine this being two thirds the price of Verizon. Finally imagine a company that provides almost instantaneous support / service. This is what Natural Wireless is. My specific experience: 0) Before moving, I requested a quote on service and pricing. I received an email instantaneously. 1) Moved into the new apartment on March 19th. Signed up for service. It was available immediately. 2) Same day added a Roku via email. Within 10 minutes it was on the network. 3) Same day discovered a laptop I used for work was not compatible with the default network. Placed a call. 4) March 21 a tech shows up, updates their equipment (see picture) and my router. Laptop now works. My entire home including echos, google home, smart plugs, additional laptops, FireTV are all on the network and are working great!

I wanted to talk to a FIOS agent. They said that the wait period would be about one week. That's…read moreright I would have to wait on the phone for one week. They said that if I preferred, I could have them call me at a convenient time for them. So, I played their game, and set the call back for Wednesday from 5:00 to 6:00PM. Guess what, that's right they did not call backed. That makes FIOS G.D. liars. Pardon my French, If I said what I planned to say, my comments would have been deleted.

I am a new customer with Verizon Fios my coop had me locked in a decade with Optimum it was torture…read moreI dont what was worst, being married to my X or their service It sucked, over priced the internet was slow as molasses it would randomly just shut down, which with a college student son it was a HORROR I took action enrolled in Verizon its cheaper faster and the customer service is OUTSTANDING i had a small glitch the head executive Lauren looked into it kept me in the loop daily and also her assistant Nicole she's a sweetheart too resolved it swiftly and I can't thank them ladies enough keep up the wonderful work at Verizon you guys rock !!!! V,H Bklyn NY

Without a doubt the most dishonest company I have ever done business with. I pay for premium CABLE…read moreTV channels only to be told that I can only access those channels through an app on my phone? What the hell is that?!

Their hotspots pop up literally all the time but I've yet to be able to connect to one…read moresuccessfully. My router needs to be reset almost every day. Their app usually won't load even on their own Wi-Fi and their service is a fortune. Customer service is prompt and polite but totally ineffective. Time to Give Verizon a try.

Replaced my modem and router. Both routers were bad. Destroyed my whole fucking day. Absolutely…read moreworthless company. If they didn't have a monopoly in the village, everyone would have FiOS because spectrum absolutely sucks.

They get no stars for me I have been a customer for a long time and lately I have been arguing with…read morethem about my bill they are overcharging me and when I say something they tell me my bill has to be a zero balance before they can change my account well that isn't going to happen I can only pay what I can I have other Bill's so if it's not paid they still keep charging you and then if they shut off service you are still paying it because that is their policy now they tell me they won't DISCONNECT my service until I pay my past due bill so now it will keep going up and up