Good when it works, but service is already out for several days after just two months. I consider…read moreinternet service one of these things that should work all the time. I just got service in Dec from Honest. I came back from a five week trip and had no internet upon my return. They diagnosed it as a problem in the lines coming to my unit (so not my issue) but it will still take them 3 days to come out and restore service. I understand that they are less expensive than others, but I can't really deal with outages like this. If it happens one more time, I'll move on to a more reliable provider

I've had them since they first came out a few years ago. Outstanding service. I can start a text…read moremessage conversation with them 24/7 and if they can't rectify it that way, they send a tech who corrects any and all issues. Highly recommend.

Such an amazing experience. The staff were knowledgeable and helpful. Coming from Verizon,…read moreSpectrum's customer service is on another level. I don't need to go on an outdated laggy app or stay on a help line and wait for hours like I did at Verizon. Everyone at spectrum is quick to address questions and solve problems. I had an issue with setting up my router and they sent someone over free of charge the next morning to install it for me. My wifi has not lagged once since I switched over from Verizon Fios. Highly recommend! Went in store at this location to start the process on the new wifi last month and the staff was super helpful and friendly and went above and beyond :)

Spectrum doesn't not support veterans. My nephew was fired the week he was going on deployment to…read morethe Middle East and was told it was because of poor performance, though he never received any prior warnings verbally or in writing about his performance. Don't support spectrum.

Without a doubt the most dishonest company I have ever done business with. I pay for premium CABLE…read moreTV channels only to be told that I can only access those channels through an app on my phone? What the hell is that?!

Their hotspots pop up literally all the time but I've yet to be able to connect to one…read moresuccessfully. My router needs to be reset almost every day. Their app usually won't load even on their own Wi-Fi and their service is a fortune. Customer service is prompt and polite but totally ineffective. Time to Give Verizon a try.

This was my second stop after the first spectrum store I went to was out of modems. I was in bad…read moremood especially after moving apartments but Michelle was so sweet and helpful and made the process seamless. No line and I was in and out !

Terrible service. I battled with them for months and had many service requests to fix the wifi…read moreissue, which was never fixed. I spent hours of my time dealing with them without a resolution. I finally cancelled and am so much happier. Go with a different provider. My service was meant to be turned off at the end of the day, but was turned off in the morning. When I called to have it turned back on, I was told the only way to do that was to open a new account. Even though I told them not to, she did it anyway and I was charged an additional $30 that was never refunded. Three minths later, endless harassing calls to pay them even though I was told I wouldn't owe anymore money. I finally paid to get then to stop and filed a dispute with the better business bureau. Do not waste your time or money with them.

Excellent technical assistance from Ashley who showed me her skillful knowledge and experience I…read moreappreciated as a diplomat.

Everything Placed an order for a new modem with backup and an extender I questioned why there…read morewas only one box Guy insists that he knows everything is in the box Well 2 of the three items were not there Pure incompetence Better service at the DMV

Terrible service constant outages poor customer service no explanations as to when service will be…read morerestored as well spotty hit or miss service.

Starry's network briefly went down on May 4; since then, speeds have been extremely slow, varying…read morewith weather, peak times, etc. They have not resolved the issue after TEN DAYS. And by "extremely slow", I mean speeds ranging from 12x slower than normal at best, to wait-two-minutes-for-web-page-to-load performance at worst. The speed is not the only issue. Using Starry for video streaming now results in interrupted streams, or streams downgrading to potato resolution. Not useful if you've cut the cord. They apparently had a fire in different building, and that was enough to seriously degrade the network. That's just totally unacceptable. I went with Starry because 1) I seriously hate Verizon 2) I seriously hate optimum and spectrum even more, and 3) Starry had much better prices. And I loved my Starry service. I got my friend to switch to them. It was fast, it was great, it was low-latency, it was consistent. Swoon. I would have never considered switching until a week of this poor performance and service. So, I shopped around, and guess what? Verizon offers the same performance grade for about $5/month more, showed up in one day to install, and guarantees the price for three years. I've switched as of a few minutes ago. I even gave Starry a chance to keep my business, because I'm a fan of the little guy. I asked that they bump my performance grade up one speed grade, for the price that I'm currently paying (and lock it in). Then I'd stay. Something that doesn't cost them real dollars, has value to me, and is fair compensation for the problems they've caused, and the lack of reliability that I'd have to factor in, too. They said no. OK, it took one day to switch to Fios. Bye Bye. My friend? She's switching, too. I'm super disappointed that Starry couldn't provide what they claimed, and even more, I hate that they pushed me back to Verizon.

Here to return some equipment. Lucky to have this long time location close to me on the uws. It's…read morebeen renovated since the last time I was here so everything is relatively clean and accessible.

Spectrum Spectrum how do I love thee let me count the ways! My bill went up $4. I didn't even check…read moreto see why because I don't feel like fighting with them right now. Then yesterday my daughter asks me if I signed up for the free Disney Plus I'm eligible to receive as a Spectrum customer. As soon as she told me the movie I want to see called Summer of Soul was showing I knew I had to sign up. I'm Happy that the process is easy using the Spectrum email I received. After I followed the instructions it let me download the app to my iPad. I'm praying I don't have to log in every time I watch something. I added the movie to my watch list and I'm ready to watch on a cold winter day! Spectrum is the Good The Bad and the Ugly! Three Stars for now.

Mgr. Siegfred & Frontline Christopher "pictured" are the coolest Spectrum Ambassadors, ... PERIOD…read more Enthusiasm, kindness, laughter and assistance are the norm when i visit monthly. THNX 2.

From the owner: Switch to Spectrum: The best broadband Internet service provider near you with Mobile + Cable TV…read moreservices. Visit your local Spectrum Store at 450 W 33rd St. Shop Internet, new products, upgrade services, pick up or return equipment and, pay your bill. Get the help you need with Internet for the home, mobile, cable and live TV services and more at your local New York Spectrum store. You can also: - Find home Internet and business Internet services - Experience Xumo live TV streaming - Browse the latest mobile products: cell phones, smartwatches, tablets and accessories from Apple, Samsung and Google - Bring your own device and save when you switch to Spectrum Mobile™ - Pay your bill or get account information - Solve any service-related issues - Exchange, pick up, or return equipment

If you are looking for unclear communication regarding pricing, billing procedures, and contract…read moreobligations that raises concerns relating to transparency and ethical business practices then, Earthlink LLC would be the one to contact as your Wi-fi/Internet service provider.

There service is awful ! They leave customers without internet for days while they unsuccessfully…read moretry to reactivate ur internet . They charge for service they do not provide ! The internet connection is weak at best causing constant buffering ! My time with them was a nightmare ! I don't wish this on anyone ! Don't sign on ! You will be sorry

I'll start this really bluntly; I was SA[sexually assaulted] by the service man who came into my…read morehome to install my router + wifi, but to understand the 5 stars, you need to read further -- how it was handled made me want to stay with them. He arrived earlier than expected [9:05a instead of between 11a-1p], so I was sleeping still + was awakened by his call that he was outside. I was a little confused as the events unfolded as a result. I allowed him into my home + showed him where the routers for the rest of our home are located. That's when he asked to see the rest of my unit. I allowed him in to see the space + I am not sure exactly what happened before this moment, but he picked me up + threw me on the bed + began to hump me with his pants still on. I am a stripper, so I was able to make him stop as I am prepared + experienced to handle behavior like that as part of my job is to do this very thing every single night. I told him to stop trying to SA me [because he was still trying] + install my wifi, so I could start work for the day. He listened to me, stopped, + installed my wifi. During his installation, I told my friends who live in the upstairs unit, + they came down to make sure I was okay. I explained what happened, + I brought one of my male friends outside to introduce him to the serviceman as my husband. We then went back inside. When he returned, he installed an extender to me, noting that it would have cost more but I would be getting it for free as a favor. He began to attempt to kiss me + pick me up again. I told him I needed to start work, so I needed to know what I had to sign and walked back to the laundry room where the cameras are. He showed me, I signed, + he began to ask me questions about my husband + stand in my front doorway. That's when my other neighbor came down. He began to ask about her, + I explained she was my wife. He was flabbergasted + stepped out of the doorway, so I could close it. I took a couple days to digest what had happened + reflect over it. The wifi works absolutely amazing [2 gig Fiber]. So I had a gut feeling that it wasn't the company but the employee or contracted serviceman that needed to be held accountable, so other more vulnerable or less empowered Women didn't experience what I did. I started with the immediate feedback form + still felt unsatisfied as I wrote that the Serviceman should not be allowed in a Woman's home. So I tried to call, but was caught in a loop with an AI tech agent who rebooted my gateway thinking that I was having problems, which I was not [as I said, the wifi is great]. So I asked for billing [as I really did -not- want to pay for that installation after what happened to me + ran into the problem of not knowing my account number, because I had focused more on getting the man out of my home rather than listening to the information he was telling me between touching me + humping me. But because I waited so long looking for my account number, I was finally transferred to a HUMAN! Yay! That's when the story get's good. Kimon was extremely empathetic, which was the most divinely perfect individual to be connected to. She was both baffled + enraged as I explained what I was calling for [1] to inform them of the dangerous serviceman + [2] to be able to log into my account. She explained how shocked she was to hear what I had told her + immediately began to work on a report. She consistently reminded me that she was on the line with me still between moments of silence as she made the report. When the report got paused by needed to contact her hire-ups, she began to work on the technical problem. As she finished, she was able to finish the report, meeting both needs efficiently + with the fullness of empathy one hopes for in such a situation. She told me that I would be contacted by email to set up a follow up call. Wow! What a gem of a HUMAN BEING! I will update should anything else unfold, but this has been the best experience, because I felt HEARD + someone instantly worked on the most important priority, which was protected other customers. We shared lots of love + appreciation for each other before we wished each other safety in the New Year. PS I absolutely told her about the extender that was most definitely a way to manipulate me from calling about my experience. I would rather pay for this amazing extender + not the installation that reminded me that there are still men who choose to take an opportunity when they see one. Be safe, Friends.

I've been here twice . During and post Covid .Everyone is pleasant and efficient . Both times the…read moreline moved at an acceptable pace .