Such an amazing experience. The staff were knowledgeable and helpful. Coming from Verizon,…read moreSpectrum's customer service is on another level. I don't need to go on an outdated laggy app or stay on a help line and wait for hours like I did at Verizon. Everyone at spectrum is quick to address questions and solve problems. I had an issue with setting up my router and they sent someone over free of charge the next morning to install it for me. My wifi has not lagged once since I switched over from Verizon Fios. Highly recommend! Went in store at this location to start the process on the new wifi last month and the staff was super helpful and friendly and went above and beyond :)

This is probably the worst internet service company I've had to deal with. I live in New York City…read morefyi. For starters, my bill began at around $60 per month, and over time it increased to about $130. Throughout that time, there was very little communication about available upgrades or options that could have benefited me. Instead, it felt like the priority was simply collecting more money rather than making sure customers understood what they were paying for. I spent nearly 20 minutes on the phone with a representative in Texas trying to discontinue my service. What should have been a straightforward request turned into an unnecessary back-and-forth. I explained that my decision wasn't based on one issue alone. It was the combination of poor customer service, unreliable internet, and outdated equipment that requires cords running throughout the house. I also explained that no one had informed me about newer equipment or upgrade options. I genuinely tried to provide constructive feedback that the company could use to improve the customer experience. Instead of listening, the representative continued arguing with me about my decision to cancel. It felt as though the goal wasn't to understand my concerns but to convince me to stay, regardless of what I was saying. That experience alone reinforced my decision to leave. What stood out most was that after nearly 20 minutes of arguing, the representative finally told me my service had already been discontinued. That should have been communicated immediately, not at the end of a prolonged conversation. It only reinforced the point I had been making throughout the call: there was a lack of transparency. Transparency matters. Clear communication matters. Respecting your customers' time and money matters. Another thing I found disappointing was hearing negative comments about a competitor during the conversation. I don't believe criticizing another company is a reflection of integrity or strong business values. I would much rather see a company focus on improving its own service than trying to discredit someone else's. Instead of being proactive and addressing issues before they became problems, Spectrum waited until I was ready to leave before offering solutions. By then, it was too late. Integrity, transparency, and genuine customer service are far more valuable to me than last-minute retention efforts. For those reasons, I will no longer be using Spectrum. I don't believe the company has been transparent with me, and I left the interaction feeling that protecting the company was a higher priority than serving the customer.

Without a doubt the most dishonest company I have ever done business with. I pay for premium CABLE…read moreTV channels only to be told that I can only access those channels through an app on my phone? What the hell is that?!

Their hotspots pop up literally all the time but I've yet to be able to connect to one…read moresuccessfully. My router needs to be reset almost every day. Their app usually won't load even on their own Wi-Fi and their service is a fortune. Customer service is prompt and polite but totally ineffective. Time to Give Verizon a try.

Terrible service. I battled with them for months and had many service requests to fix the wifi…read moreissue, which was never fixed. I spent hours of my time dealing with them without a resolution. I finally cancelled and am so much happier. Go with a different provider. My service was meant to be turned off at the end of the day, but was turned off in the morning. When I called to have it turned back on, I was told the only way to do that was to open a new account. Even though I told them not to, she did it anyway and I was charged an additional $30 that was never refunded. Three minths later, endless harassing calls to pay them even though I was told I wouldn't owe anymore money. I finally paid to get then to stop and filed a dispute with the better business bureau. Do not waste your time or money with them.

This was my second stop after the first spectrum store I went to was out of modems. I was in bad…read moremood especially after moving apartments but Michelle was so sweet and helpful and made the process seamless. No line and I was in and out !

Excellent technical assistance from Ashley who showed me her skillful knowledge and experience I…read moreappreciated as a diplomat.

Everything Placed an order for a new modem with backup and an extender I questioned why there…read morewas only one box Guy insists that he knows everything is in the box Well 2 of the three items were not there Pure incompetence Better service at the DMV

So far it's great, and it appears that the last thing Starry wants to do is start disappointing new…read morecustomers, or not maintain the quality of service it provides over time. Let's face it; that's a death sentence in this times of Yelp and other review websites. I've seen people's complaints and all I can say is that if you had it better with Spectrum in terms of speed and reliability, then you and I must have had different Spectrums. I've only had it a few days, but the set up was done quickly, courteously and professionally, and getting it to my devices could not have been more user friendly. When I had to move around the wires for the modem and router later that night, and lost the connection, I got customer service in minutes on the phone and she got me back to speed in no time, and even sent me an email giving me quick tips on how to get back online if need be in the future. And let's face it again; the price is great too. So unless you really need something extremely reliable for work reasons, and you actually have something more reliable, and are willing to pay the bigger bucks for it, give Starry a free trial.

I had starry for a year. Internet Bill on auto pay and out of nowhere they raised it $5. Then they…read moreraise it $40. I caught it 2 months later luckily I only had $40 in my account. I called starry to speak to someone. Long story short I asked to speak to someone who could help me and explain what's going on and he said No!! I said excuse me and he said you can talk to me. And basically proceeded to tell me I was out of luck. I asked his name he said TROY LOPEZ !!! What's the point of call customer service and they don't know how to service customers. they Definitely need to go back to training and leave if they don't like they job.

Here to return some equipment. Lucky to have this long time location close to me on the uws. It's…read morebeen renovated since the last time I was here so everything is relatively clean and accessible.

I came into this Spectrum location and noticed that only two customers were being assisted. I…read morechecked in at the kiosk as instructed, expecting the wait to be relatively short. While my mother and I waited, we observed several employees standing around chatting and joking with one another rather than assisting customers. After about 15 minutes, another customer walked in and was asked if she had a reservation. She said, "No," and was told to wait. Less than two minutes later, she was called ahead of us, even though we had already checked in. At that point, I honestly felt like I should treat this like a DoorDash or Seamless delivery, leave the cable box on the floor, take a photo as proof of delivery, and walk out. That's how disorganized the experience felt. The service was extremely disappointing. There seemed to be no awareness of the waiting customers, no clear process for serving people in order, and very little urgency from the staff. This experience fell well below the level of customer service I expected.

Mgr. Siegfred & Frontline Christopher "pictured" are the coolest Spectrum Ambassadors, ... PERIOD…read more Enthusiasm, kindness, laughter and assistance are the norm when i visit monthly. THNX 2.

From the owner: Switch to Spectrum: The best broadband Internet service provider near you with Mobile + Cable TV…read moreservices. Visit your local Spectrum Store at 450 W 33rd St. Shop Internet, new products, upgrade services, pick up or return equipment and, pay your bill. Get the help you need with Internet for the home, mobile, cable and live TV services and more at your local New York Spectrum store. You can also: - Find home Internet and business Internet services - Experience Xumo live TV streaming - Browse the latest mobile products: cell phones, smartwatches, tablets and accessories from Apple, Samsung and Google - Bring your own device and save when you switch to Spectrum Mobile™ - Pay your bill or get account information - Solve any service-related issues - Exchange, pick up, or return equipment

I received the router and never could get it to connect to service. I called them the same day I…read morereceived it and they told me I already used 42gb of usage. I am returning because I don't trust them. I talked to over 15 different people and not one would say we understand and we will make sure your account shows no usage. I called them to explain i am not getting service and they would hang up on me. Don't try earthlink they are all scammers.

If you are looking for unclear communication regarding pricing, billing procedures, and contract…read moreobligations that raises concerns relating to transparency and ethical business practices then, Earthlink LLC would be the one to contact as your Wi-fi/Internet service provider.