I failed to include a warranty/insurance on my newly purchased phone and "what do you know" after…read morean extended period of time I dropped it once too many and the screen cracked/ doesn't work right. I bought it back knowing anything short of buying another phone they couldn't do anything about it. They did however, give me some pointers and directed me to a nearby "fix-it" store that might better suit my needs...a little something is better than nothing! I returned a few days later hoping they could change the SIM card from the broken phone to my older model, and they did it on the spot; (yes, I could've done it myself, but it's always been my impression that those "with a particular set of skills" can accomplish the feats better and faster than I can, so why not?). Great customer service. Still my favorite Verizon store.

The most untrained employees I've ran into at any Verizon store. If one simple question had been…read moreasked of me I wouldn't be locked out of Apple for 5 days. I manage 8 employees through an app and because of inexperience and lack of for thought I can access it. In fact the young lady's response to me was. You should know your password. I do but I have many and use an app to keep track of them. She could have taken a different path but chose to make it the customers fault. I hope this makes it to management and something gets done. This location has 2 stars. So they have a problem

We spent 12 hours in the store over 2 days. We ended up cancelling our switch to TMobile. They…read morecharged us taxes on phones we didn't receive. They charged a restocking fee that we were not told about when we got the device which we had less than 24 hours. The manager will not call me back. I have been told I need to contact tmobile customer service: they tell me it's a store issue and credited back everything else the store messed up. Would not recommend.

Very happy with service. Only mobile service that works well where we live. Good strong signal…read more Their internet service is awesome. Works great at our home and we just carry router when we travel. Just plug it in to 120v. and it's off and running.

I came here to return the modem after canceling the service. Once I checked in at the kiosk in…read morefront I didn't have to wait long to be seen! The store had a mellow ambiance, and a huge TV screen with seating while you wait.

High rates that kept that increase every month. Poor internet quality. Rude customer service…read more Switched to Starlink and have been nothing but happy with my decision to leave spectrum.

I had a very disappointing experience at this Verizon location. I came in with a confirmed…read moreappointment to trade in my phone and upgrade to an iPhone 17 Pro Max. The employee assisting me rushed through the process, said she didn't have time to complete the trade-in or transfer my data, and moved my appointment to the next day due to being the only one working. When I returned for my rescheduled appointment, both an employee and the general manager were available. The general manager helped me, but her attitude was extremely unprofessional. She was rude, dismissive, and acted as if helping me was an inconvenience. As I was explaining where I left off in the process, she refused to add me to the plan I wanted--even after I showed her the plan directly from Verizon's website. Instead, she pushed a plan I did not want, and it felt like I had to debate her just to get basic assistance. At that point, I decided to go to a different location. I'm local to Blythe, CA, and I strongly recommend others do the same. Verizon is known for great service, but this store does not reflect the company's values or professionalism. If I could leave zero stars, I would.

They f'ed up my phone and it won't work now. Kept helping other customers as they came in and left…read moreme high and dry without a phone-spent 3 hours. I've been a customer with Verizon for 20 years. I'm going to Consumer Cellular which has better customer service ratings than this shit show.

Worst customer service ever! Jorge was no help and made me feel like they didn't want to do…read morebusiness there! Made it super hard for me to upgrade my phone! Decided to go somewhere else where they actually helped and walked out with my new phone!

The store is set up very professionally. I called before I arrive. I spoke to Blanca Vasquez and…read morelet her know what I wanted to accomplish during my visit. Once I arrived Blanca had one of her coworkers get me started because she was currently assisting another customer. Once she finished helping her previous customer, she finished helping me. Blanca was knowledgeable, helpful, and professional. I was very satisfied with the store. Additionally I will return to the store this Saturday to take advantage of a promotion that Blanca offered to me.

Resolved our over the air station issues with multiple local channels being unable to be tuned in…read more Mounted our antenna on a higher pole, adjusted its "aim" correctly, and mounted the antenna we had in its proper upright position.

Everything could improve! We called about internet service and the lady was grumpy and short with…read moreus and would only quote a tv hookup! We said no thank you. And called a competitor.

Went to the store to sign up for Internet. Jonathan, the manager, told us if we signed up for…read moreT-Mobile and paid off our cell phones with our existing carrier T-Mobile would reimburse us the amount we paid off. Jonathan did not file my claim for over 120 days despite multiple trips to the store, emails, and telephone calls. Always got a story from Jonathan. Now I am told they will not honor the rebate because it was not filed within 120 days. Jonathan said he would give me a credit on my bill, but I would not receive my $1085.06 back as he had promised. I would not recommend this store to anybody. Jonathan lies and does not follow through with what he tells you he is going to do.

From the owner: Visit the T-Mobile store in Greenbelt and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8819 Greenbelt Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

While enjoying a great couple of days at the river with some friends, I unfortunately got my phone…read morewet and the screen went completely black to where I couldn't use my phone at all for a couple of days. My goal was to originally get back to San Diego in time to stop by my local ATT, but time was against us at getting back in time, so I googled to see if there was an ATT store in El Centro. Sure enough, there was! I scheduled an appointment and timed it to where we'd be passing by just in time, so we left the river and got to the store just before my appointment. Upon walking in, we were immediately greeted by Juan. I was not the most well composed because it was 118 degrees out and my brain was mush at this point, but I explained my situation and told Juan that I wanted to upgrade my phone. Without wasting any time, Juan gave me some numbers to upgrade to a new 15 Pro Max and was quickly able to retrieve the phone. He got me set up really quickly and helped me pick out a couple cases for the new phone too. We had been in the sun and heat for the past few days and still had a couple of hours worth of driving ahead of us, so I really appreciated how quickly but efficiently Juan was able to process my transaction. All said and done, I think the whole transaction took about half an hour which was perfect and we were able to get back on the road quickly. Although I wasn't quite prepared to buy a new phone, I'm glad that they were able to take care of me in El Centro and now I have a fancy new phone for hopefully the next couple of years. Very happy with the service I received at El Centro's ATT wireless store and for Juan being so efficient.

Our family switched over from Verizon to ATT. We were quoted a price of around 210 bucks. 7 lines…read more Then when we go switch, when we are finalizing things the salesman Juan, tells me the plans have changed and its now gonna be like 350 a month. After we got the pin information from Verizon to transfer. He said things ended sunday.Never called to tell me , hey today is the last day of that promo. Then we switch, and turns out we dont get the trade in credit for our phones for 3-4 months !!! And the gift cards that we get to pay off the other phones, we dont get for 3-4 months. None of that was explained. So for 3 months my cell phone bill has been $750. None of this was explained. Little background, ive been in sales, management and customer service for 22 years. NEVER, have i been in a situation like this. On either side of the table. Then we go to return the stuff, turns out the salesman didnt specify the correct time frame so we have to wait for him, but lucky us, he doesnt come back until the promotion is over. The manager was about as useless as tits on a bull. The level of disregard for people, for big accounts and professionalism is crazy. On top of that, we had a guy knocking door to door selling their new interet. Only gonna be $55 a month including tax and everything. So we switched from Spectrum. I told them guy many times, hey you sure theres no funny busuiness, oh no sir, we are very upfront. NOT ONE TIME HAS MY BILL BEEN $55 INCLUDING TAX. It went up to $100 and now its $65 plus tax. No one will answer for this guy or what he promised. The store says its a different department.Neither the guy at the store nor the door to door salesman returns messages. This is the worst experience ive ever had doing any kind of business anywhere. No empathy, no F's given. No responsability taken. No one wants to talk because everyone pushes the ball on the next person and everyone always at lunch or not available. I can see why no one has ever recommended this CO. to us.