Horrible, sketchy, illegitimate way of doing business. They first told me it was cash only. I begged them to try my debit card, and the lady called the owner about it and was told no. She then called the owner again to try my credit card this time and she was told no because my driver's license was from AZ not CA. I told her I'd never had a problem paying for ANYTHING with my AZ driver's license. I called the owner, Lisa, and told her I was going to report her to the Better Business Bureau for trying to scam people and for the way she's conducting business. She immediately put me on hold and a few minutes later they were processing my car with a credit card payment. SKETCHY! They just want to screw people over and take their money. read more

Vernola's Towing - Towing Near Me - Norwalk, California

My vehicle was removed from private property (22658 CVC) which was my fault and yes I need to pay the towing and the storage fees. I HAVE NO PROBLEM with that. What came AFTER is where this all gone wrong. I called them when I was on my way and outside of their business to confirm that I may pick up the vehicle under my company's name and my business partner's name (my business partner currently not available and my registration CLEARLY states Company Name OR Business Partner's Name). I was told yes but I needed a letterhead from my company. So fine, I went back to type up a letterhead but unfortunately with traffic and everything this place was closed after I came back. I called the next day while I was on my way and I wanted to make sure the letterhead is all I need and then I was told that my vehicle need current registration. They have NO RIGHT to require this since my vehicle was towed under California Vehicle Code section 22658 CVC. But they refused to allow me to take out my vehicle and required me to go to DMV to get current registration. They know that the DMV line is SUPER long and it will be impossible to get the registration the same day so they can rack me up on MORE storage fees. I went to the DMV and unfortunately the line was too long and by the time 5:00 PM came around the DMV office said they can't take in anymore customers and I will need to be back the next day. So the next day came and I got my current registration up to date. Okay so hopefully now I can get my vehicle. I go back and hand them my LEGAL STATE OF CALIFORNIA VEHICLE TITLE which I filled out with my information to transfer to as well because this legal document will have my name and well AND I have my company letterhead with my signature and myself as the CEO. Guess WHAT? They then come up with an excuse and said this document is NOT LEGAL and because I have placed my name there they will not give me the car because I am not the Company Name OR Business Partner's Name. Mind you I am the CEO of the company and a letterhead was signed and this dumb lady who denied my paperwork said you printed a letterhead and signed it yourself. WELL NO SHIT. I AM THE CEO and of course I will sign it myself. She said do I have legal proof to show I am the CEO? I don't need it because the LAW DOESN'T REQUIRE IT. Then she said well you started the vehicle transfer paper and it has your name but it needs to show on DMV. What a dumb lady, all paperwork with or without the title filled out has my company name and my name on it. She STILL DENIED IT. Argued with me and required me to go to DMV AGAIN! This place is SCAMMING people! ALSO they take cash only on transactions they want to take cash only for. I paid credit card. When I was there I heard someone else denied because they required cash. What they did was ILLEGAL. Per California Vehicle Code 22658(q) cvc it clearly states that a TITLE is sufficient enough to get the vehicle out. (A vehicle removed and stored pursuant to this section shall be released by the law enforcement agency, impounding agency, or person in possession of the vehicle, or any person acting on behalf of them, to the legal owner or the legal owner's agent upon presentation of the assignment, as defined in subdivision (b) of Section 7500.1 of the Business and Professions Code; a release from the one responsible governmental agency, only if required by the agency; a government-issued photographic identification card; and any one of the following as determined by the legal owner or the legal owner's agent: a certificate of repossession for the vehicle, a security agreement for the vehicle, or title, whether paper or electronic, showing proof of legal ownership for the vehicle. Any documents presented may be originals, photocopies, or facsimile copies, or may be transmitted electronically. The storage facility shall not require any documents to be notarized. The storage facility may require the agent of the legal owner to produce a photocopy or facsimile copy of its repossession agency license or registration issued pursuant to Chapter 11 (commencing with Section 7500) of Division 3 of the Business and Professions Code, or to demonstrate, to the satisfaction of the storage facility, that the agent is exempt from licensure pursuant to Section 7500.2 or 7500.3 of the Business and Professions Code.). Also there is MORE VIOLATIONS here as well such as their dumb sign saying that they will not help you if you are rude. Well GUESS WHAT? California Vehicle Code 22658(C)(2) cvc CLEARLY STATES that then only one day's storage charge may be required to be paid until after the first business day. ANYWAYS - DO SOMETHING PEOPLE! FILE A COMPLAINT HERE SO THE ATTORNEY GENERAL'S OFFICE WILL INVESTIGATE! THE MORE LEGIT COMPLAINTS, THE MORE THAT THIS SCAM COMPANY WILL BE STOPPED! CLICK ON Consumer Complaints - https://oag.ca.gov/contact read more

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I called AAA for a tow. This company called and said they are coming in 10 min. I wait an hour and call them to see what's going. They tell me I'm out of range and won't be coming. WTF they are literally like 5 miles away from where I'm stuck and the garage it's being towed to us down the street from their location. They didn't even call me back to let me know they weren't coming. They didn't even apologize. read more

I had a flat tire and their service guy was nice, attentive and did that job right. I highly recommend their services to anyone and they were quick. Was given a 15 minute wait time, but they dispatched their guy within minutes, arrived before the estimated time. Thanks Vernola's!!! read more

The only thing good I can say about this tow company is they came quickly. The driver did not wear a mask, almost fell asleep at the wheel, had to roll the window down in 90 degree weather to stay awake, complained the entire time about working 72 hours a week for minimum wage, complained about not getting a break or lunch. Told me he only had a apple and cookie to eat all day and it was 3pm. Then went off on me when I questioned why he was writing my credit card and drivers license number down on the receipt after they had already charged me!! Do Not Use This Company!!!! read more

The Experience I had at vernola's was absolutely horrible 0/10 customer service was horrible bad communication no care for there customers at all!!!!! just rude people I hope I never have to go through anything else like this with another towing company read more

I used this tow service through AAA because my car got in a wreck. The good: 5 stars to the guy who towed my wrecked car. He was very nice, even dropped me off at a nearby restraunt because it was night and I needed a safe place to wait for a ride home. The bad: I went in today to get the rest of my belongings out of my car. The lady at the front desk was nice. But i felt that the guy who showed me to the car was really rude. I had a lot of other stuff in my car I needed to get out. He told me to hurry up because he doesn't have all day. I was trying to take my seat covers off and he said "dont bother, the car will be fixed". Well guess what Sir, I DON'T KNOW THAT YET. My car is smashed. Im still waiting on my insurance to decide if it's fixable or not. I didn't even get to get everything i wanted out of my car, thanks to this guy. The last thing I need is someone pressuring me, especally after I've been in a serious accident. read more

Robert from Vernola's somehow made having the truck not start pretty enjoyable. He was quick, efficient & super friendly. Gave us a jump & sent us on our way. Thank you so much for being the best tow truck driver ever!!! read more

Just a warning these drivers are allowed to smoke or vape while driving on the job. Called the company to question their policies and the gentleman who answered said they don't mind as long as there isn't a customer present. Disgusting policy. If you are sensitive or allergic to smoke/vape products the smell stays in the vehicle. In all honesty I can see why this company has such a low rating overall. Yuck. Going to contact AAA and let them know as well. read more

They deserve zero or negative stars! Completely unprofessional and dishonest business. As other reviewers have stated, their entire M.O. is to stall and be as vague as possible to try and get more money out of you for the extra time. Car was at their lot for less than 24 hours but was charged for 2 days storage because apparently the cut off is 4pm. Lastly, they are THIEVES! When I got the car home, I noticed just about everything was stolen from inside of the car. Of course, as soon as you drive your car off their property, they claim no responsibility. Filed a police report against them. Avoid this business AT ALL COSTS if you can! read more

Had my entire day put on hold today by this company. In the past this company just showed up with my batteries. Today was a mess, First man left me with homework and left without replacing my battery like he was supposed to. The second "man" that was called to replace was feeling a little sensitive bc he left a minute after arriving. Leaving me with the unresolved issue he was supposed to take care. "I don't have to service you" your right. You don't have to and you don't HAVE TO get paid for wasting my time either. My rep called for a 3rd chance to remedy the situation and the second man/kid refused stating that he did not feel comfortable. I guess he skipped customer service training and needs help controlling his emotions. My entire day was lost. Ruined. Happy Memorial Day. Learn to control your emotions young man. I know you're not a bad person. read more

Called triple A for battery service. . Their "tech" shows up, smelling like marijuana smoke . To top things off, he than end up smoking the vehicle due to a short on his behalf. Connecting his jumper positive onto my negative terminal of the battery. My cousin 2 weeks later breaks down at my house , they come out again, and crack my concrete with the flathead... they have to sense of care for private property. If I can rate NO stars i would. When you need triple a , they're the first ones to get the call, my advise... request some one else... read more

Vernola's Towing - No care - Towing Near Me - Norwalk, California

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0 Stars - This establishment should be shut down. How is the organization even contracted through the LA Sheriffs Department? If your car is stolen, this is the towing company that will pick up your car and keep your car in storage. No sympathy for victims of stolen cars; RUDE customer service, Unbelievable fees that make no sense, and they have no professionalism. THEY CALLED THEIR CUSTOMER a B$&!? Even after handing over hundreds of dollars! After paying, about an hour before they closed, we filed a complaint and they wouldn't tell us which lot the car was in saying 'oh if you file a complaint, we don't need to tell you where your car is' Keep in mind we have already payed for the the car. I will be writing to the BBB and filing a complaint. read more

This has got to be the worst towing company I have ever dealt with. I've had my car towed a few times and even though majority weren't the most happiest with their job.. they still kept it professional and weren't straight up RUDE. Car got towed in the morning so I had to contact them to get an address. They give me a hard time asking me questions when all they had to do was give me their address. Then she proceeds to say that we cannot get anything out of the glove compartment (registration papers were inside to show proof of ownership). We sat there for 2 hours as they helped others SLOOOOOWLY..... taking their sweet ass time. Finally, my car was released, 3 hours later and I really wanted to walk out with my middle fingers up in the air but controlled my emotions. They really know how to make you feel like shit. TLDR: They were rude, unprofessional, disrespectful and mean people. BEWARE!! DO NOT USE THIS COMPANY. read more

Never use Vernolas! They're quick in selling you a battery, But if you have issue later on...they do not respond and only give you the run around even if your battery is still under warranty!!! The girls at the office are extremely unprofessional with no customer service!! If there was a choice to do NO star because that's what they deserve. I would have put that. Beware people!!! read more

I called AAA to make an appointment for battery service. I was given a certain time for the appointment, as I explained to the representative that I was coming from work and it would take me at a minimum of 40 minutes to cet to the auto repair shop where my car was. As soon as I left work, I started getting calls from the driver. He was very rude. I explained to him that I was on the way. He called me and told me he was leaving and hung up the phone. Very bad customer service! I called to speak with a manager, I am pretty sure she did not care. I dont care if I am broken down on the side of the road, I will never use this company! read more

I would like to start off by warning you to NEVER use this towing company. HORRIBLE ! Today I had to call about 5 time before I would get help and when I was finally being assisted both women I spoke with were extremely rude and aggressive. The first person i spoke to as I am explaining my question she cuts me off and puts me on hold for about five minutes. .so I hang up and called back . When I called back the same person answered once again I start asking my question in regards to their operation hours and their protocols she begins to respond aggressively by raising her voice and she was not even sure herself on the questions I was asking. She rudely cut me off and transfer me over to a different person. The second person was not as bad but still rude and unprofessional in the way she spoke to me . Both had absolutely no customers service ethics, and should be replace when experience people that can speak to a customer without disrespecting someone. read more

Stay away from this place at all cost! We paid our fees with our card, then we decided we needed to leave our van for another day at which time the lady told us cash only. I am pretty sure she wanted lunch money for the office. Once we told her we had just used our debit card she changed her tune. Additionally, my husband and I had to listen to one of their employees threaten and yell at one of their own drivers about getting in a accident in their truck. The guy even went to the hospital, and the lady continued to yell at the poor guy. I wanted to grab the guy and tell him to get a lawyer to sue them. The next day I had my tow truck driver meet me there at which time I was then told my van was at a different location. It would have been nice to know this the day before. The ladies remark was it's only 5 min away, which is was not! read more

They are doing a service requested when they are called to remove a vehicle. They are pretty pleasant there and just because you screw up, don't be pissed at them. My encounter was good. She is a nice lady. read more

My car was towed here..I went down to pay the fee's of $331 to get my car out.Once I paid the fees I was told to go to another place to pick up my car..Once I got there I watch the guy they sent over to help me take my battery out my car then he came back to me and told I would have to get the car told off the lot for another $65. The workers are taking things out of people's cars before you get to your vehicle. I then call the Norwalk police station gave them my Vin number and on the police report it stated that everything was still Attach to the car accept the Cadillac converter so the driver took my battery I seen him put it in the back of his truck then I had to pay $65 after they took my battery out my car.Then I ask can I just go buy another battery and put it in the car I was told no I wasn't allowed to work on cars on the lot but I watched them have a car action and allowed ppl to put batteries and also have other cars a jump..but I had to pay them $65 to have my car pulled of the lot to the streets..This place needs to be shut down and I'm gonna report them to the BBB good luck to anybody car that gets towed to this lot read more

Two stars because they answer the phone. I waited three hours for them after initially being told 1 hour. Called back to get an ETA and the girl answering the phone said it's probably going to be soon, then she said: "wait I should probably find out what the actual ETA is" She came back on the line and said it's going to be another hour. I waited and the hour passed, finally I called someone else and was told another hour. The other company showed up and I called Vernola's to cancel. They said there was a mix up and needed another hour. FAIL read more

Horrible service! If I could I could give them 0 stars The owner and the people working at the office are super rude and have no manners! read more

My advice: STAY AWAY AT ALL COST!! This company is run by thieves and crooks. We had a vehicle stolen from our property that was in PNO status, meaning we had not been driving nor planned on driving it. The LA County Sheriff found the vehicle and had Vernola's tow it to their yard. When we went to claim the vehicle they stated not only did we have to pay an outrageous towing fee of $486, plus $37/day it was in the yard, but we MUST take the vehicle out of PNO status with the DMV, pay to register the vehicle including any fines, and get the vehicle street legal to drive, including SMOG. I called the County Sheriff to ask if that was legal, and was informed it was not but that since it was now in was in Vernola's possession there was nothing they could do since it was now a civil matter. Vernola's Towing knows the likelihood someone is going to sue them over a vehicle is small, so they illegally take advantage of victims as well as non-victims. TERRIBLE SERVICE AND OPERATION! read more

HORRIBLE HORRIBLE HORRIBLE CUSTOMER SERVICE. This place was extremely inconsiderate and gave back rude attitude. If I could give a negative star I would. Having a car towed can be a stressful situation and they were not accommodating at all. read more

Norberto was very nice, and made a bad situation with my car broke down a lil more pleasant. Thank you again for your help, and I will call here if I need help again read more

Don't use their services as your first or last choice. They towed my car and didn't have the proper equipment. I ended up paying for a rental car and services that I couldn't get a Manager to talk to me about read more

This was literally one of the worst customer services I've experienced. Avoid this business if you can!

Vernola's breaks the law with towed vehicles. Vernola's Tow advertised a Lien Sale for 2/7/19 10 am. On 2/7/2019, Vernola's Tow refused to hold the sale or even allow review, violating CVC 3072. They said they don't hold public sales for old RVs, they just junk them. They make money hand over fist for vehicles towed for the government, but don't bother to follow the law for old vehicles. Denielle W wrote below, on 10/24/18 that Vernola's refused to take credit cards - that's also illegal. Danielle, you should get a refund. read more

Louie was great, quick, informative, and lead me in the right direction for my necessary repair. It wasn't my battery and helped me find a great repair shop. read more

Just had a tow from Lester and he was one of the best tow drivers! I was already having a tough day and car trouble to top it off. He was so polite, friendly and super funny! Made me forget my troubles and made me laugh. He was the only person who ever asked for my special Volvo tow hook which protects it. Volvo's are unique cars to handle and I was impressed with how well he took care of it and knew what to do when others had not. We're 43 yr AAA members, so we've had a lot of experience with tow drivers. Lester is a true gem! If you need a tow, be sure to request him. PS - Also want to mention he arrived within 10 minutes! read more

Late afternoon on Friday Sept. 7, 2018, called AAA and Vernola Towing sent out the most friendliness, courteous tow truck driver I have ever met. He was there in less than 20 minutes and tow us home from Norwalk train station all away to La Habra, no problem. Great AAA service. read more

Very bad service and staff are very stupid they broke my car and when I came to explain to them the shut down the window on my face and they told my do what ever you Can read more

I got in an accident and my car ended up here, so I just came on a fri to get my house keys outta the car and spoke to a mexican lady who was nice! Then with out realizing I accidentally left my phone on on top of my car! So I called them and the lady I spoke with said to come bk sat at 8:30 am however, I had to stop for gas or I wouldnt of made it there, so I was a lil late. Well when I got there, the mexican lady wasn't there, I spoke to what sounded like a white lady (bcuz they can see u thru the window but u can't see them) and she was rude!!! She was just about yelling at me bcuz I wasnt there at 8:30 am. I explained why but she still wouldn't let me get my phone after I politely begged her. So I had to come bk AGAIN on Sun the next day to get my phone. There was no reason for her to be so rude to me especially when I wasn't rude to her and when I hurried down there in my pajamas!!! read more

Worst towing company ever. All they want is to keep your car overnight and charge you more. Money hungry to the absolute max. Staff are rude and unprofessional. AVOID AT ALL COSTS read more

Recently my loved one was in a terrible accident and had the unfortunate thing in having to deal with The people and policies of this business. Their policy is to only allow one person empty out the TOTALED vehicle. Really? Why? And if you forgot forgot something you couldn't go back the next day to retrieve it. I was so dis drought seeing my loved ones totaled car that i didn't get all in the vehicle. I spoke to women whom I think was a manager and she was so rude and condescending I couldn't believe they had her in charge. No wonder when you enter the place their is a sign that reads " if you raise your voice, we will not serve you" they must have had so many incidents because of the people and policies read more

do not let anyone tow your car here. they practically ask for a blood sample to get your vehicle out. all they want is to rack up storage and horrible customer service. read more

Sorriest excuse of a towing company!! Jimmy not only are you lazy and chose to make excuses not to help, but you are just a horrible person for leaving someone stranded twice. If you get unlucky enough to have to have these people help you, request another company because this company is a guaranteed horrible experience. Absolutely joke of a towing company and AAA contractor. read more

This is absolutely the worst towing service in the entire world. They are crooks. They are legally towing cars and they have 0 customer service skills. The person at the front is horrible. If I could get 0 stars I would. read more

I called AAA this morning at 8am to have a vehicle towed 85 miles. Tow truck showed up 20 minutes later. The driver Carlos was wonderful. He was polite and very personable. He explained things to me was a really nice guy. He did his job and was professional the whole time. No complaints here. Thank you. read more

Towing companies are bad news... If your car got towed however it's not their fault. Someone called to have your car towed :) My truck got towed there, they were however nice and reasonable price wise. Paid 220 vs 380 (last time I got towed by someone else). Car door was in good condition when I got to the car, they were gentle in opening the door, which is good. To be fair companies in this type of business will hardly ever earn 5 stars... it's just not in the cards for them. Side note: The fact that they are in bed with city counsel and all of that ? Yeah, I asked :)) They are :) read more