The worst experience ever! This place sucks. Not helpful, disrespectful and rude. Run and hide should this town service ever show up at your front door . read more

Vernola's Towing - Towing Near Me - Norwalk, California

This company is as scrupulous as you can get. They won't release my son's bike to me even with all the proof unless I get a notarized letter. I get that. Then they overcharged me with lien fee of $100 instead of $70, AND $35/day storage fee instead of $19. They blame my city for it I was going to ask them to tow my son's bike to our house. They were going to charge me $175!!! Are you kidding me??? I immediately called Branson's tow company and only paid $60 plus $6 per mile. I paid $89 total. DO NOT GET IN BUSINESS WITH THIS COMPANY. But if you're unlucky like me, too bad. I'm seriously considering takin them to small courts!!! read more

I've been meaning to finish my review (after almost two years.....ha ha). I've never come across so many rude, uneducated, and miserable employees as I did at Vernola's towing. If I could rate this establishment with absolutely NO STARS, I would do just that. The meaning of quality customer service is non existent. A hemorrhoid would be more pleasant than the experience with this place. I'll leave it at that. read more

This towing company is a total fraud. The employee Debbie at the Santa Fe Springs location is rude, violent and unprofessional. She poked fun at the fact that my car got towed. When I challenged her why I was charged a full day of storage fee when my car has only been in their facility for less than half a day, she snapped and became violent and stormed out from behind her window and attempted to grab the invoice from me. It was a simple question but she became aggressive. Later, they even tried to mess with me by disallowing me to use my credit card for payment. They insisted on cash which I didn't have at that time. They were playing games with those of us who had to retrieve our cars from them. They even made us wait because no driver was available to drive our cars out of their garage. I had to call their main office in Norwalk and talked to another rude employee to challenge them to release our cars. Finally they obliged and we were able to drive our cars out ourselves. If I didn't challenge them, we will still be waiting for their tow truck drivers to come back so they can drive our cars out. read more

Expensive to take out car after 30min. They take too long to report to the sheriff i thought my car got stolen. I paid $271 after hours. They should be sued for how much they charge. read more

Left the light on to my aunts car after they towed it per sheriffs request because she didn't have a permit to park where she parked (which we didnt know, no worries) however when we were calling the tow company to get everything situated the lady on the phone was rude af and once we got the car they left the lights on, on the car and the car battery was dead. Like are you serious?! read more

ABSOLUTE WORST PIECE OF S*** COMPANY I'VE EVER HAD THE DISPLEASURE OF USING Triple A giving their customers a huge middle finger by employing them - took over an HOUR and a half to show up to our car in non-peak morning hours when their shop was just blocks away. claimed they couldn't see our vehicle (a huge pick up truck with trailer attached in emergency lane of freeway) girls in the office were superrrr rude and and have no idea how to transfer the line properly so after waiting on hold forever you get someone who has no idea what you want. I advised of their poor ratings on both Google and yelp and they said people are just mad because we impounded their vehicles...really?? 18 reviews all negative ?? what about me? I certainly wasn't being impounded and found your services appalling. never ever again. read more

I would have given this company 5 stars, but the office staff is not up to par. I've used them twice for a battery jump and battery replacement. The drivers, Chris and Victor came to the location quickly, did a great job and were VERY friendly and professional. The people who answer the phone seem disoriented. "Oh...". - long pause- "who is this?". " can you hold? ". "What did you need?". Even after they texted me to call them to review their drivers, They didn't seem interested in hearing it. Strange company with great drivers. Thanks again Chris and Victor for getting me on the road again!!! Get new secretaries and managers please. read more

Vernola's Towing's employees have extremely low standard of customer service. Employee Mike at Vernola's Towing has repeated expressed sexist and extremely disrespectful remarks towards a female customer on 8/8/10 at 13514 Norwalk Blvd. Norwalk, CA towing location (there are two locations for Vernola's Towing). Employee Mike expressed his impatience and annoyance towards the customer by making verbal remarks of "I don't need to be chewed off by a WOMAN...(Mike cut off her while she was inquiring about the documents needed in order to pick up the car, Mike also refused to give his last name when she insisted on obtaining his last name) you need to leave, you are WASTING the time of the gentleman behind you, and his chance to get his car back" at 9:55AM (the operation hour for Sunday is 8-10AM). There was a witness present during the occurrence of this event. In response to Mike's inappropriate remarks and discourteous customer service, she reacted in a very calm, respectful and rational manner. Furthermore, Mike refused to release the car to her on the same day, which resulted in an extra charge of $30 on top of what she has already been charged $182 ($122 release fee + $30/day for storage) as a result of delayed release. If you have a choice, avoid dealing with Vernola's Towing employees in any capacity. read more

Biggest nightmare ever had to call the Sheriff out to get a vehicle released. I had registration, pink slip drivers licence money and they kept jacking me around . Why just poor skills would never recommend to any one read more

No receipts so as not to pay income tax and cash only. Did not know that California Vehicle code exist for TOWING COMPANY'S, in court hearing. Sent letters to IRS, California Department of Motor Vehicles headquarters and both the California and US Department Of Justice, to report them. Sold stolen to Sheriff, he retired early, but no charges to Vernola's were filed. Please send complaints about no receipts to legal authorities. read more

A customer of ours was in an accident in Santa Fe Springs. This company showed up on scene immediately and the police were called. We were on our way from Fontana, but since it would be 50 mins before we arrived and the police needed the street cleared, Vernola's towed the tractor and trailer down the street to their yard. Upon my driver's arrival (we are also a tow company), I was informed that there were issues with them releasing the truck. I called my customer who informed me that Vernola's would not fax or email him an invoice, so he could not pay the bill. Thinking that was strange, I called over to Vernola's myself and tried to retrieve the invoice so that my customer could pay their bill. I was informed by the very rude lady on the phone that she WOULD NOT give us any copy of the invoice before we paid. She said the reason was that we could possibly change something on the invoice before we paid it. To which I responded " Well, you know how much the bill is. So, if we don't pay the proper amount, then you don't have to release the truck. Right?" To which she responded (changing the subject) that I would have to have a letter from our customer saying it was ok to take possession of the vehicle because they were not told that we were going to pick it up. I then told her that I had spoken with her driver on-scene and he had given me the address to pick it up. Not to mention that the original driver of the wrecked tractor was in her office at the time and they could release it to him. The tractor arrived at their yard around 11am. By the time we retrieved the tractor it was around 1pm. Because the vehicle was in their yard before noon and stayed until after noon, they were able to charge my customer for 2 DAYS OF STORAGE! And, FYI Vernola's- It is common practice and usually company policy to have an invoice before you issue payment to someone. That is what an invoice is.... an INVOICE TO PAY. If you give it to them after it's called a receipt. And like I said, it is common practice in most companies (especially larger ones) to require an invoice before payment can be issued which is why we had such a problem yesterday in getting the payment to you. read more

Shout out to the guys and gals here! Great group of people and super Grateful for all their help. Thanks Vernola's Towing! Kim and Alex G. read more

If I could give zero stars I would. Worst customer service I've ever received in my life. Manager is short and rude with customers. Been hung up on several times blatantly. My car was stolen and pd had it towed obviously when it was recovered but their giving me more grief than the actual thieves. Are you kidding me? read more

The service is the worst, the people there is mean and the put you a lot of excuses to do something, it feel like they don't want to do their jobs, I payed more cause they refused to give me the service. Never get a service from here the worst, even how they trait you when they're towing. read more

Since I can't give them zero stars I will give them one. Bad customer service. Overcharged me for services that weren't rendered. Used AAA for tow but they still tried to charge me for the tow but caught it ad called them on it. One word sheisters! read more

Liars, Unprofessional and not customer oriented at all. My motorcycle had a blow out at 540am. AAA sent them and they arrived at 615. They then told me they were going to send me on a different truck home and they'd drop me at the shop for 5 minutes. Arrived at shop at 639 and sat on curb in street waiting for the other truck until 715am. I asked AAA to send another company to get me because these guys don't care. The second driver, James, was awesome but I still didn't make it home, a whopping 17 miles, until about 8am. AAA should read yelp reviews and pull their support. read more

Worst experience ever! called at 6:00pm - was told I had to wait 90 minutes... called at 7:30pm - was told the driver was "in route" to me - called at 8:30 - was told the driver was 2 streets away from me.... literally SAW the tow truck driver go the opposite direction - I called back and asked him to call the driver..... they proceeded to tell me the driver would not answer his phone. so after 3 1/2 hours later - it is now 9:30pm - I am a WOMAN stranded in Covina - I had to leave my car there and call a friend to come and pick me up - I now have to find a tow truck this morning to handle my car - WORST service ever - and the dispatcher was RUDE and very unhelpful! read more

Fucken ripoffs it's true they only work about two hrs Saturday n Sunday ..they charge a lot ..the counter ppl take their time ..then u get sent to another lot to get your vehicle ..hate them seriously read more

Awful service, made it difficult to get my car out, it took 40 minutes to get my registration out of the car.

This is the worse service ever ... No customer courtesy bad manner all around , rude all they care about is YOUR MONEY... Trust me ppl don't recommend there service at all.... Dont belive me try them and see get yourself get rip off WORSE PLACE EVER... read more

Javier came and towed my car, He was quick, informative and drove safely. I could not have asked for a better tow truck driver to come to my assistance. As a Commercial Driver myself (Class A) I understand some of the issues these guys encounter day to day. and Javier had a great attitude, friendly, well spoken and passionate about helping out. Thanks, read more

Unfortunately, I had to do business with this company when my stolen car got recovered by the Norwalk Sheriff department. Vernola's is privately contracted by them and towed my car to their yard on a Saturday. Due to an administrative error made by the Sheriff's, I did not receive notification until 5 days later. I was caught off guard having to pay such an outrageous fee just to recover my own property. What made an awful situation worse, however, was the poor customer service by the female employees. I felt like a criminal having to pay a fine instead of a victim trying to claim my stolen property. I filed a complaint with the Sheriff's to consider partnering with a company whose aim is not gaining from the loss of others. Please let your voice be heard too and do not do business with them until they are better trained in customer service. read more

Only because you have to give at least one star. Very unorganized. Rude. Not helpful. Car got stolen, brought to this location. The car was better off lost. Ridiculous fees, you get a fee for blinking. Since car was destroyed, decided to leave it. But when you leave your stolen vehicle, all of a sudden they only except cash. Good luck at this place. I wouldn't be surprised if they hire people to steal the cars and bring them here. It's pretty shady.Considering its not far from were I reside. read more

The times I called this tow truck company it's been great service in the day time. Night time rude drivers not helpful what's so ever. Was stuck at town square in Norwalk. Towing place was not able to change my tire. Due to not having the right adapter. That's understanble my fault. So decided to tow it. Cash only ridiculous! Charging $135 to Tow the car to bellflower on alondra and woodruff. So to save some money I ask him how about Rosecrans and shoemaker, in Norwalk. Charging me the same amount to tow the car to either place. When the Norwalk address is clearly closer. So I decide to call the lady back to confirm the prices to tow a car she informed me it was $9 per mile. And she was no help what so ever in clearing up why where they charging the same rate for 2 different places when one was obviously closer. read more

Third class place the Mexican lady who works here she's on her period all the time she's always mad and didn't want to give my car back to me my car got stolen and then these guys towed it is went to pick the car up she was keep changing the price I think she has some problem with white people... read more

Vernola's Towing - Towing Near Me - Norwalk, California

Terrible phone service, incompetent, would be out of business if not for the goverment.

Too bad I can't give negative stars because that's what it would be!!!! Worst tow company ever!!!! Can't believe AAA uses this company...Lisa is extremely rude and when I told her that AAA informed me that they would be held responsible if my car was damaged...she flipped out and told me to find my own tow then...and hung up on me...left me stranded on the side of the freeway!!!! Can't believe they are even in business still read more

Shady company. Lady at the front desk is RUDE! Talks over people, gives attitude, etc. She should be fired asap! The sheriffs department works WITH THESE PEOPLE. They are totally on their side and won't help you out either if your car has been towed. This company will do anything to keep your car there on the weekends, including opening for only two hours per day. They do this so you don't make it on time and have to come the next day. They try to put a lien on the car ($70) but too bad we knew the law before coming there and told them to remove the charge since it hasn't been 72 hours yet. They had different rates each time I called- funny! They couldn't keep up with their lies. They charge to make an appointment and the next day they changed this lie and said "we charge to cancel appointments." She just made up prices in her head whenever you needed something at that moment. Oh and I called and ask if I could get registration from car and they said "we charge $80 for that." Lol! I could go on and on but you all get it! SHADY! read more

I called this company today and they were professional prompt and very helpful. I had questions and when I spoke with the supervisor she helped me and was extremely nice and was able to resolve my issue. I highly recommend this this towing place for anyone who needs to legally tow their car!!! read more

My wife got stuck on 5 south on ramp from 605 north. A very bad place to say the least. Trucks and cars both were zooming by shaking her car. I got there as soon as I could to and comfort my wife. Our report # was 35910. He was very caring and did his best to get us out of that dangerous spot. He did so and took complete control of the situation. He was very professional and didn't panic. Outstanding job. Thank you, read more

I had a blow out on the 5 freeway at 11pm in Norwalk last night. AAA dispatched the nicest , most helpful driver to help me out. He really made a stressful situation better. I wanted to thank Carl from Vernolas Towing. Carl's customer service was outstanding and he was very pleasant and explained all my options through my AAA service. read more

Vernola turned a horrible setup appt arranged by AAA into a better memorable experience thanks to Lisa. She fixed AAAs bad miscommunication with her promise to have my car picked up promptly by the friendly tow driver Harold and delivered to the repair shop. I'm glad there is a reliable tow service within reach. read more

Service is horrible they lady upfront is cool but ive been here an hour and they keep saying they r waitin for a driver i just paid $800 wtf is my car?!? read more

This is a very late review for a service I received back in April of this year (service order#69076). The rep was warm and friendly, and I actually told him I felt like he was an uncle of mine because he helped ease my anxiety. He rescued my flat-tired car, drove us to a nearby tire store, spoke to the owner and made sure I would be taken care of. And then he drove his tow truck off...into the sunset. Did I mention he wore black cowboy boots? They were sheer awesomeness. Haha. I believe he did much more than his job of transporting my vehicle. He made the whole unfortunate experience bearable, and brought me to a calm. Thank you, Mike! read more

Car battery needed a jump start in the parking lot of a strip mall. Technician arrived within the time promised. Technician was friendly and helpful, got my car running, and provided recommendations for testing car maintenance at my mechanic. Overall pleasant experience. read more

I got this towing company from AAA and the driver was a kind man :) never had my car towed before & I felt bad when I told him the company's score on Yelp! Lol so here is a review from a youngin' who appreciated his company read more

Never ever go here. Awful worst place I've ever been to. Drivers are nice but the lady at the front had the biggest attitude I've ever seen in my life. Car got towed and went with my dad to pick it up, dad did all the talking and when I hand her the money she says I have attitude and I didn't even say a word. "Actions speak louder than words" is what she said, and she wouldn't even help us cause of it until my dad said we're gonna call the cops. Awful worst place ever never go here. read more

My wife had the car when it was towed, but my wallet was still in it. When she came home, over a hundred dollars were missing from it. I know for certain, because my son's birthday party was recently and I had taken all the money he received as gifts and we track his savings in a spreadsheet. read more

i would give these people negative stars if i could. they hold your property and then ask you to jump through unnecessary hoops while running up your storage bill each day. rude people read more