I had never boarded my beloved dogs before but needed to for a short trip. I looked for the…read moreboarding place with the best ratings, and it seemed like Camp K9 was the obvious choice. I toured, thought it seemed large and well-staffed, and took the risk. I paid for daily photo updates and they sent me really cute pictures every day. My dogs absolutely loved being at Camp K9. I thought when I picked them up they'd be freaking out like when I get home after going to work. They were so happy and chill, I was so relieved. I am glad I trusted Camp K9 with my pups and will be doing so again.

Total lack of response in request for availability and information 2 times (and yes I reviewed…read moretheir website). Don't include emails as a form of communication if you choose to ignore them. Very frustrating. I have gone elsewhere with my business. Because if they treat potential customers like this, I can imagine it only gets worse once you are an actual customer.

Dogs are alwaus excited to go visit! They are never stressed when we pick them up. I would…read morerecommend them to everyone. You won't be sorry.

YOU GUYS DON'T EVEN ANSWER YOUR PHONES. I have been bringing my 2 year old blu for 8 weeks. I…read moredecided to board him this weekend. Upon pickup the staff wasn't friendly and never had been at pickup or drop off. I ask several times how things went and typical response is oh you didn't get a call so everything was well. The receptionist are young, inexperienced and typically don't have any answers to questions about your pet. We have never been offered a tour and offered a bath after a weekend. When my boy blu came out today at pickup he was timid, scared, full of dried pee, face down, not excited and depressed. Upon arriving at home he has been acting strangely and not the upbeat dog that we are accustomed too. I honestly believe that your pup sits in a kennel more often then not. I'm more upset because he was covered in dried urine so I assumed he's kennel wasn't cleaned. He looked terrible and don't understand why. As a facility that is ran by vets it sure needs improvement. They have been under construction and the lobby looks cold, dark and quiet. I've asked several times how many dogs are here today and usually about 10. I believe you need to visit them and see what you can improve. You're not giving or being with the pets like they are. I have a feeling they go out for a small period of time and kenneled the rest. I feel like pets are treated not the way they should be. Blu's nose was all red and nails all beat up so that indicates he's in his kennel way too long. Your competitors have warm and friendly almost home rooms to sleep. If you had this your dog wouldn't be covered in dry pee. Couple things to help improve: 1.Act like the front staff knows and cares about your pet 2. Offer a bath after boarding for more then a couple days 3. Offer a tour to new clients especially the first day of drop off. It takes a few minutes 4. Train tour front desk to be friendly because it seems like things are always an inconvenience 5. Visit your local competition. There is a reason why you have such a big place and not many dogs per day 6. Train your staff on upgrades asking for a bath nails etc. 7. Remove asking for a tip on your credit card machine because at this point I don't know why anyone would tip. 8. Introduce a vet to your clients. 9. Spend more time with the pets instead of keeping them in a kennel for most of their time. 10. Make some immediate changes because your business won't survive if this how your business is ran. There is several reviews similar to mine so I can't imagine we aren't all saying the truth. We have 2 more days left to return and would rather forego the money and go elsewhere. I also emailed in to your only email so maybe I'll get a response. I'm so sad for our boy right now. I would highly recommend any new client to pay attention to your pet and consider going elsewhere because there is much better places for the same price. I hope you can use my review to improve. Even though your under construction 2 months in it really turned us off as well. I won't be returning to your facility for anything in the future. I've called over 20 times today on 05/16 and they won't even answer their phone. It's very sad. Update: The manager has called me several days in a row to check in on blu. In the mean time there is one current and former client that have reached out to me. The current client says that their dog pees in the house often and is most likely being in a kennel. The previous client indicates they don't come back because their dog has been traumatized as well. I'm not the only client that has indicated concerns to this daycare. I also contacted the owner of the daycare in PA twice and left messages and email and not one return phone call. The experiences at this dog daycare are traumatizing to pets. Also, the company has the tenacity to call other businesses about my review. This is a low blow to me personally as that is unfair business practices. Look at yourself and see how you can improve your business. All clients go elsewhere.

I expected my 7 month old pup to avoid the muddy area at the dog park. (What was I thinking?)…read more I'd never used a self-serve dog wash, and they said to just come in--and laughed at how muddy she really was. It was a little pricey at $18 but they were conveniently located, provided everything we needed for our state of disaster (including a big waterproof apron for me), and welcomed my little mutt like we were going to a party.

*ex employee! Unsafe environment for people and dogs! lovely staff who all care for the dogs but…read morevery negligent and dismissive management* I'll start by saying that I have not worked at Madison West for about two years now, so I'm not sure how management/staff is now (but looking at recent reviews it's seems like not much has changed.) The owner may also remove this post as well. The time I was working there the owner would never bring her own dogs there- which is incredibly telling about how poorly everything is kept at this location. That being said- I cannot recommend working here let alone boarding your dogs here. Dogtopia as a chain has a very inefficient and unsafe boarding model that- since working at other boarding facilities I've learned in retrospect- is also a huge waste of time for employees. The facilities are rancid and there was black mold on the drop tile ceilings in basically all the rooms because there's virtually zero ventilation and the dogs are pooping and peeing and vomiting on the floor inside all day (when brought up to management, my message was completely ignored.) It doesn't help that some of the cleaning equipment is broken as well (mop buckets missing wheels, chemical dispensers broken, and industrial floor scrubbers on the fritz because a dog chewed through the chord at one point.) I am a relatively healthy person but the whole 6 or so month I worked there I was continually sick and I'm very confident I had mold poisoning. I also threw up my first day of work because the putrid smell of ammonia and other excrement was so sickening. Management completely ignored employee input about certain dogs needing to be taken out of group due to poor and unsafe behavior (I was bitten TWICE by two different dogs who had continually displayed aggressive behavior that was not compatible with daycare.) There's a lot of stressful and downright dangerous situations happening DAILY for dogs and staff due to negligent management. The laws also limit 15 dogs to each person supervising them. Over a holiday weekend I was watching 38 dogs on my own. Half the time your dogs are being kept in small, rusty cages stacked on top of one another. (Ask for a tour of all the rooms- they probably won't let you.) Dogs get toes stuck in the wires, defecate in the crates, and try to fight one another through the crate walls. Between trying to keep up with cleaning, writing notes for bogus report cards, and breaking up fights- handlers rarely get to actually spend time with the dogs :( Staff was also made to work when ill or injured- one of my coworkers was made to work on a sprained ankle because we were understaffed. Management was also very dismissive of my report regarding harassment from another employee and I was made to work with her and try to "work it out" despite getting eery "goodnight" texts for several nights in a row. When you get pictures of your dogs know that we were explicitly told to crop out any crates, poop, or unhappy looking dogs from the background of photos. For the sake of all the dogs and staff, I truly hope things have changed around Dogtopia- but until I have proof of that, I advise you all to take your precious pets elsewhere :/

Our dog was attending Ruffin it for about a month, 3x a week. He passed his trial days and it…read moreseemed like everything was going well at the start. The last few times we took him to be dropped off he would stop in the doorway and not want to go inside, note that he has always LOVED daycare at his previous daycares. In the past he would try to sprint into the door to get inside, definitely not be hesitant. I can't say if something changed in how he was being treated, but it was a bad sign, and made us hesitant to consider taking him to Ruffin it since we couldn't be sure what was happening during the day off camera. We were told that Thursdays were ideally for tiny dogs and dogs that didn't want to play, which we could see on the cameras wasn't accurate. There were plenty of dogs much larger than our dog in the small dog room, and lots of dogs playing even when our dog was sleeping on the bench. But we were told that our dog was too high energy to come on Thursdays, so we agreed to try him out in one of the bigger dog rooms only on Thursdays. He did a trial day and it sounded like it went well. When we took him the next Monday they sent him to the big dog room again which was a surprise to us since we had thought he was only doing Thursdays in the big dog room, but we were trusting their judgement of where he was the best fit. When we went to pick him up, we were told that he has been in an isolation room since 9 am and had failed his trial days and thus wasn't allowed back. Since he had passed his trial days in the small dog room, our understanding was that he was just going through trial days in the big dog room to see how he interacted with bigger dogs for Thursday play. There was no communication from the staff that if he didn't play well with the big dogs he couldn't come back any day of the week, or that there had been any issues reported at all in the small dog room. The staff didn't call us to let us know that he had been put in isolation at 9 am, so he had to sit in the room for 8 hours until we came to get him. They claimed an email was sent which was never received, but even if there was, a phone call should be mandatory when locking a dog up so the parents are aware. All our communication with Ruffin it had been done via phone (texts and calls) up until this point, so only sending an email makes no sense. It felt as if they were trying to hide the fact that they locked him up. If we had known we would've left work to come pick him up sooner. Instead he had to sit in the room all day, and while they told us he was given bathroom breaks it didn't seem as if that was true given how much he peed as soon as he got out (he normally pees every 2 hours so there's very little urine each potty break. He peed for a solid 2 minutes straight after this day as soon as he got outside). It's totally fine if a dog isn't a good fit for a daycare, and we would have accepted that answer if it had been conveyed to us, especially considering our own hesitations. But instead, there was no communication leading up to this incident that there were any issues with our dog at all besides his high energy on Thursdays, and there was no communication day of to let us know that anything had happened. Instead our dog sat in a room by himself for 8 hours and we were charged a for full day of daycare that did not happen.

The first time I took Skipper to Ruffin' It it was like dropping off a shy scared kid at…read moreKindergarten. He did not want to leave my side. The second time he went he tried to jump out the car window as soon as we entered the driveway. Luckily he was tethered. Skip loves to see all his pals and I love seeing the pictures of him having fun. The staff always great Skip like he is their favorite dog but I have a feeling that every dog is also a favorite.

I adopted today a dog and I only can say they're an amazing staff. Since my first call they helped…read moreme with all the details about adoption. The store has many things for pets and the adoption was so fast and worth it. Me and my partner are really thankful .

Please Read! Please do not ever adopt from here. My puppy has a significant health issue. Animart…read moredid not disclose that a dog they had previously sold to a customer ( same breeder, same set of parents) had been returned to them for the same health issues as my dog. Animart was aware of this and allowed me to purchase the $2000 puppy anyway. It's one thing to buy an animal knowing that there could be issues; it's a different story when the Pet store has it on pretty solid intel that a customer's dog may very well have problems. It's unethical and irresponsible, among many other adjectives I could use. The breeder's last name is Bontrager, from Wisconsin. I reached out to managers at Animart before my dog turned a year old. She's 11 months now. ( Animart supposedly provides a one-year health guarantee. But that piece of paper means nothing.) Please reach out to me if you want more info, and please consider going elsewhere to adopt a dog; Animart cannot be trusted. I will now be paying at least 10,000 if I want to help my baby.

This is an amazing place for when we travel and need a safe place to board my dog. They were very…read morehelpful.

We love bringing our dog here for daycare and boarding! The staff is always so friendly, caring,…read moreand knowledgeable, and you can tell they truly love the pets they care for. Our dog is always excited to go and comes home happy and well cared for. It's such a great feeling knowing we can trust them with our pup. Highly recommend!

The walkers are friendly and do a good job, but the owner/manager, Corinne Moore, is very…read moreunprofessional and passive-aggressive. I had to cancel a few walks due to my dog having diarrhea, and without any warning at all, Corinne said that paws and claws cannot provide services to me anymore. This is a horrific double standard. They told me on multiple nights that they cancelled services last minute due to walkers being sick, inclement weather, or transportation issues, but when I had to cancel last minute due to my dog's health condition, they stop their services to me altogether without any advanced notice. This is completely unacceptable and a total double standard. I want nothing to do with Corinne again, and will never speak to her again. I just feel terrible about this whole situation because the walkers are so nice and friendly, but can't be managed by someone who doesn't even understand the basic principles of friendliness and courtesy. I have spoken about this incidence with multiple friends of mine in Madison, who were shocked and angry and how unfairly I was treated.

I used this service once for my cat - it was fine, though I never received updates while I was…read moreaway, nor received a daily "report card" that accounted for what happened during the visits. I was willing to give it another shot, since my cat was healthy and happy upon my return, but I never got a response when I tried to schedule another visit by contacting the company (via email and then via the website). I have moved on to another company.

I have used this service for my three dogs several times and for 10 days each time.My dogs love the…read morestaff and everything about this business.

I had just moved from Iowa to Cross Plains, and was given their name. They treated my dog and I…read morelike we were family. Great, and down to earth kind of people and they seem to love my sweet dog, Abby.