Fantastic store! I really appreciate Kathy's help--she was knowledgeable and supportive, especially…read morewhen I had questions about cat care. She made everything feel manageable without overwhelming me. You can tell this place truly knows their stuff!

I am only reviewing for the dog selection of items. I love this place! Mounds offers an excellent…read moreselection in most departments. The quality of their products is high as well. They have a good selection of leashes, chews and cleaning products. The selection of dog food is excellent. They seem to only carry higher quality dog food (no gravy train here!). The location is extremely clean. There are no stains or pet smells. It is also well stocked. The prices are higher than your chain pet shop, but like I said- everything is of good quality. All the staff look like they like their jobs and are super helpful. They also carry their own brand of dog food which is very high quality. You can even get discounts (or a free bag) on their brand! We can buy 10 bags and get an 11th free.

The staff was very rude and unhelpful. My cat was turned away for having a murmur. Even though when…read moreI booked the appointment they said that was not a problem. I made it to the groomer and they said nope can't do her nails. This was absolutely ridiculous. do not bring them your business.

last December I took my Goldendoodle for a trim and bath for Santa pictures. I showed pictures of…read morewhat I wanted and verbally told her. when I picked her up she was shaved and had 3 cuts they didn't tell me about. My dog hid for 3 days because of what they did. I will never shop there store again.I have to put one star , but they deserve zero.

I have taken my dog 4+ times to grooming and have only had 1 good groom. I will not be returning…read moreand I could not recommend.

We're been coming here since they opened for nail trims and to purchase items in the store. While…read morethe groomers have changed over the years, they have been consistently well-qualified and professional. My senior dog is very vocal when getting his nails done, and they are always very kind and patient with him, and I know he's in good hands. They also have a fantastic selection of pet items ranging from toys to gear to food and much more. Their manager is always super friendly and helpful.

The staff is kind, but the place smells horrendous! And no wonder, cats roaming everywhere and…read morespraying on items. The last time I went (which will also be my LAST time), there was a woman sitting in a chair spooning clam chowder from a can onto the floor while all the cats licked it up straight from the floor. There's GOT to be some health code violations going on in there.

This place is wonderful! Kittens/cats get to riam free instead of like every other place I've been…read moreto where they're trapped in tiny cages. This should be the only 5 star pet store for that reason imo. None of the kittens have ever been 'dirty'. I've been coming to this pet store even before they moved to this location and it's always been a wonderful place. All the cats/kittens have their own personalities, that cannot be blamed on the store. Most of the kittens are very friendly and well socialized. The staff is always friendly and helpful. Keep in mind, this store is small, not a warehouse. They do keep necessities in stock. It's a small business not a large corporation. Some of these reviews have some disconnect with reality. I don't know how this is not rated five stars, it makes me disappointed in humans, for sure. Any animal person wouldn't rate it less than 5.

I was in there for the first time in the middle of the afternoon. I tried to rouse the cats they…read morehad up for adoption and they were unresponsive. Even after shaking the cages. The cages were so small that a grown cat did not have enough room to stretch out completely. One litter box was completely full and the cage was filthy. I told the people at the register what I'd found, and one person went to check. They also said they let the cats out into a larger play area "quite often". I left there feeling like I'd witnessed animal neglect. Maybe dog owners like to get their pets groomed there but seeing that made my heart ache. I'm appalled by how small the cages are. Any shelter I've been to have cages twice that size. I can't in good conscience support this place. I won't go back.

I can not say enough good about this team and especially the manager Hailey. I was visiting Monona…read morefor the dog show and had a problem with a dryer that blew carbon dust into my white samoyed coat the night prior. I visited the store the morning after arriving from Michigan with hopes to wash her again with a coat stain remover that needs to be heated prior to use. Hailey went above and beyond to help. Unfortunately the stain remover did not remove all the gray carbon. I called to see if they could assist again with another remedy to getting her coat in the proper condition and Hailey again went above and beyond. Not only did she find a solution but she also offered to have me come in early. You just don't find service like this anymore! Pet Supplies Plus has a great team and a manager that really cares about making a difference. Thank you again for your outstanding customer service!

I am very disappointed in them. I have been going for a couple of years. Never missed an…read moreappointment. Was happy with the work. However, I was convinced my appt was at 2:30 and no amount of messages or reminders would have changed that. So, of course I missed my appointment, first time, and they charged me. I would have understood if it was maybe my second.

Extremely poor experience with Tabby and Jacks new location in Verona!…read more Took our Samoyed in for a grooming, getting brushed out, nails clipped, and coat cleaned up. They called and said that there was some matting under the belly and in the rear end. Gave them the "go ahead" to trim up those two areas a little more. Two hours later they called and said that he was ready for pickup. Asked us to take care of payment while they go get him and bring him out to us. When he was brought out he had been completely cut off of all his coat, except for the tip of his tail, front of his head, and paws. He was trimmed up to look like a poodle! And the bill was $40 higher then what was quoted because of a "matting fee" added to the bill. The young gal who did the job apparently had absolutely no experience in double coat dogs Would not recommend them to anyone I know.

We've been to this location a few times, but it's only if we are in the area. Sometimes the prices…read moreon cat food are good, but toys and cat trees are all overpriced. It really is like a warehouse and there's lots of dust and grit on the floor. I can't look into the "animals" section anymore -- it just seems like they are so unhappy and I want to rescue them all away from there. The rooms are windowless and the air is just trapped. When I visited during COVID-19, they didn't have animals, which I think is a good thing. When we last came in, our cashier struggled to give us correct change and I had to ask her for more money back because she had miscounted. Not a big deal, but just not great. I don't plan on coming back.

Worst customer service I've ever had. Employees avoid customers like the plague and 2 out of the 3…read moreitems I purchased were priced higher than advertised on the shelves. Will be sticking with Petsmart from now on

I guess I was expecting to see some cats since adoption is part of the description of the store. If…read moreyou have a cat or kitten, this store has everything you need!

Everything! The staff is fantastic, the supplies are great, and the atmosphere is great.read more

Petphoria had a pop-up shop at The Boneyard for our recent Yelp Elite event, and their stuff is so…read morecute! I bought 2 bandanas - one for my dog and one for my cat, and I purchased a matching scrunchie for myself. My dog gobbled up the complementary treats, and I can't wait to purchase more for her! If you love supporting local, Petphoria has everything you need to spoil all the furry friends in your life.

Amazing selection of dog and cat food and treats. It's a small space but you'd be amazed by the…read morevariety. There are resident cats at the store, but they still let my puppy come in! She was very curious about the cats. I loved their selection of chews. I had no idea trachea existed, but I got one for my pup and she loved it. I also bought a knee cap and a twisted bully stick for her. I want to come back and try their other dog foods. I know they have mom & pop brands that are reputable.

Totally awesome! Easy to get to. My dog food is always available. Once merchandize is paid for,…read morethe employees carry to your car. Wonderful!