A young woman, Arg, assisted me in finding a pair of 9060. There was a mix up at my bank and my card was declined -- if you've been there, you know how embarrassing that can be. Arg however, wasn't even a little judgmental. She was really sweet, understanding and placed my purchase on hold. She's also incredibly skilled at her job, like, at an impressive level. Anyway, thanks Arg! See you next time :) read more

Was going to buy my usual size which was wrong, Anna took my measurements through a 3d scanner and suggested to me the right size, which made a huge difference otherwise going to buy the wrong pair of shoes. ANNA you are amazing and wish you the best, that you will be running your own store one day. read more

While I have never owned a pair of New Balance trainers, I can relate very much to their recent Love/Hate advertising campaign for those of us who run. I give them credit for such an on-point advert, because if you run, you will totally understand it. Love it, hate it, you will continue to do it because you know how great you feel after you do it. That being said, I am not one to fall for clever marketing and therefore, I won't go out and purchase a pair of New Balance trainers, or any other gear for that matter until I know for sure that I need new gear and even then, I'm more of one to run in an old shirt and my lulu shorts, of which I don't own multiple pairs. Regardless, New Balance offers affordable sportswear for men, women and children. From trainers in classic NB styles to traditional running shoes, and apparel for whatever sport you might be participating in, New Balance offers up just as good of quality as those other sportswear giants without the ridiculous prices. I imagine this is mostly because they concentrate on sportswear and not clothes that look sporty and trendy but that you would never wear to actually play sports. This store also offers information on upcoming running clinics and teams you can join to train. The staff is friendly and knowledgeable without being pushy. read more

Excellent service buying a pair of tennis shoes. I was looking for about 30 seconds before someone came over and asked if I needed help. After telling the saleswoman what I was looking for, she came back with 3 pairs for me to try out. I fell in love with the first pair she suggested. They were exactly the support and comfort that I need. She walked me to the register and checked me out fast. I would definitely return to this store and recommend it highly. read more

the service from all 3 staff were no good told us to call or go to website for size for my wife for myself he was no help to me i found a pair i was gonna buy then he started to talk with another person as he was goin to the back to get them so left us just sitting there 15 minutes later he was still talking with that guy so we left and other staff just staring at us as we walked out then started laughing read more

My experience here was fairly brief, and I wasn't overly wowed by the store. In terms of selection of shoes, this store has it all. I was looking for a pair of trail runners and found a few to try on that met my criteria, and that weren't available for purchase from MEC or the Running Room. I have a few pairs of New Balance shoes, and loved seeing them all in one place. The big problem with this store is that there is no treadmill available to try on shoes. I don't know about other people, but just because I can walk around a store in a pair of shoes doesn't mean I will be comfortable running in them. Since I don't live in the Vancouver area and wasn't able to try them indoors before going home, I left without the shoes I liked. Also, the staff here are so bored-looking and disinterested I felt uncomfortable trying on the shoes I had selected. The staff member that helped me looked like he would rather be anywhere else, and made zero effort to engage me in any conversation about what I was purchasing, or to help me with fit or recommendations. I felt the urge to hurry just so I wouldn't have to feel guilty for appearing to take up his valuable time. The New Balance store in Victoria has a much smaller selection but the customer service and welcoming attitude of store staff makes it a way more pleasant shopping experience. read more

Small to medium sized New Balance store and it feels smaller than the first location on 990 Robson, which closed down. This store has a decent selection of New Balance lifestyle (running shoes that should be used only for walking or light jogging) collection which is made with real leather which is great for comfort and breathability. It seems like the staff aren't as knowledgeable as the New Balance Delta, as this Vancouver location didn't even know about the New Balance 990 version 1 reissued when I called the store back in 2014. New Balance Delta actually keeps close contact with the Maine factory and they have ordered running shoes directly for me from that factory before New Balance had a online ordering website. I've been a 99X series fan since the 90's. It's nice to know that they carry this series of shoes. Surprisingly, right now, they carry the 990 version 1, but not in my size. Last month at this store, I ended buying the grey 998 for comfort and nostalgia because I just want to remember the days when I did more walking than driving. Shoes that are on sale cannot be refunded or exchanged. read more

Love the shoes, hate the price. Why do I keep buying the shoes? Comfort. If you're going to spend hours on your feet you may as well be comfortable right? Can you remember the last time you stubbed your toe, or cut one of your toenails too short and how annoying it was to walk around on and every single time you even moved your foot a little bit a sharp pain would jolt up your leg? Yea, if you don't have the right kind of shoes on, it can feel like this every hour of every day for the next two years until you buy another pair of shoes. Me, I have wide feet, yea, my feet have girth. I have trouble wearing heels, since most pairs are made so narrow, and sometimes I even have trouble with sneaks. I have found that New Balance offers shoes not only measured in the length of your foot, but also in the width, which has made walking and running and all those other sports I love so much more comfortable. When I go the gym now, its like I am running in slippers! And if I let my imagination go really wild, its like I am running in slippers to get pizza and booze, yea that's motivational! Then I snap out of my dream and get the bill for my shoes which cost almost $200. FOR SHOES THAT ARE NOT EVEN HIGH HEELS!!! Ugh, then I wonder what the fuck is wrong with me? Oh right, if I eat all that booze and pizza I'll be too fat to wear heels.... back to the gym in my slipper-shoes. read more

I was only looking at shoes on the wall for a minute before someone asked if I wanted any help. I just pointed to my current, 2 or so years old pair of Minimus shoes and said "I would like to replace these". She quickly pointed out the two closest styles they had, and grabbed boxes from the back for me to try. I really appreciate the wider width options they had, and I think this is the first pair of athletic shoes I don't feel like I've compromised on some aspect of fit. read more

I've got new pups on my feet thanks to a helpful guy who let me jump, jump, jump around at New Balance today. Outside of the depth of information he shared about which shoes were best for what I planned on using them for, I'm also a big fan of their return policy. 30 days, as long as they aren't worn outside. Just like mattresses, it makes me feel confident that I can workout to really test them out before claiming them mine. It's a good thing that I had someone to help me, because their shoe wall lacks explanation and is mostly unhelpful. The wall is labeled with running, lifestyle and kids... which makes me think that there's no room for the girl (me) who hates to run but loves to jump around. Names of products like "fitness" and "performance" meaning basically the same thing and the lack of any written descriptions all leave me feeling meh about their marketing in general. Perhaps they should take a cue from MEC where the description of the shoes is clearly labeled right there on the wall. And now, I'm off to jump around! read more

I contacted New Balance Robson to enquire about buying my son some new shoes. As they didn't have the pair I requested, they said they could bring in a pair from the Delta store no problem. It should only take a couple of days. About 5 days later I called and had to leave a message as they were busy at the time. And now a few days later, no phone call back. Crappy customer service - gladly took business elsewhere. read more

Don't even know if they are open. Lots of your profiles are out of date. Not impressed.

I love shopping at this store because from beginning to end usually takes 15 minutes tops! I tell them what type of activity I'll be doing, my size and boom I've got my new shoes. Great selection of all types of New Balance and the staff have a good understanding of what type of shoe will work for my feet and what the shoes will be used for. Will definitely continue to shop here. read more

Went in on a Sunday morning to get a second pair of barefoot's. The Australian salesman is the most rude and belligerent person I have ever had in any store. Just because he had a bad night is not my issue. I walked out without buying them! Will never buy here again. read more

New buyer of this brand. The quality of these shoes are so much better than my usual Nike or Asics. I can tell they will last longer. The staff were very knowledgeable and helped me pick out the perfect shoes for my narrow/high arced feet. I like how they have a 30 day policy too so no worry purchasing. read more

I went to the new location to get help choosing new runners. I got great service from a guy (unfortunately don't have his name) with a big walking cast on his leg. He greeted me as soon as I came in the door and had me stand on an electronic pad to measure my feet (size, pronation, insteps). Then he grabbed several pairs of shoes for me, explaining the different models as he went. He was extremely knowledgeable and a huge help. I don't know what I would have done if I had to pick from the wall of shoes by myself. I bought the fourth pair I tried on, and so far I love them. But New Balance has an insanely good return policy - you have 14 days for a full refund as long as the shoes haven't been worn outside, and 30 days for an exchange or store credit if the shoes have been worn outside. So if I were to change my mind after 29 days of running in these shoes, I could bring them back for another pair, or exchange them for clothing and accessories. My only complaint is that the new location doesn't have a treadmill so you can't really run in the shoes in the store. You can awkwardly run a few steps in the aisle, but it's harder to get a feel for the shoes and the staff can't assess your gait. read more

Great service here purchasing a sports bra. The right kind of helpful - friendly but not too friendly, talkative but not pushy. Very clean and well-organised and well-lit interior. Good sales racks. Really huge change rooms with a bench to sit on, which is likely helpful when trying shorts and pants to see how they fit. I was told, without asking, that although my bra was final sale due to being on sale, they would be happy to arrange an exchange if it didn't work out for me. Kudos to Brendan (or it might have been Brandon) for his superior service and great attitude. read more

The have moved two blocks to the west on Robson, still the same great quality of USA made running shoes.The staff is very helpful and friendly, always. read more

holy cr*p i just spent $60 on a bra. ugh. sometimes, being a woman sucks. but i guess that price for a sports bra isn't unique to the New Balance store...but regardless, i like to complain about it. soooo, this store is ok. you know, they have NB apparel and shoes. i went in to check out some shorts that had good reviews - those were some short shorts!! - but they did not pass my "jog on the spot and move around like a freak in the changing room" test. i like shorts to sit comfortable on my mini-gut and not fall too low on the hips thereby giving the appearance of some major bloat. i mean i don't have a 6 pack but that look is just not appealing. the staff were fine. helpful and available but not overwhelmingly in your face. only reason i wouldn't go back is because it is only NB apparel and i prefer a one-stop-shop store with more variety and selection (like Sportcheck...although then you have staff problems - see my review) not to mention some sale item options. read more

I love their shoes. I am obsessed with these shoes and have been wearing their brand for years. They had a sale on my regular all black style from 99 down to $69, therefore, got a pair for the following year a few months early. read more

dropped by yesterday to show the manager at New Balance Store on Robson St Vancouver a defect in my New Balance court shoes ( which I may have purchased in California earlier this year --- not sure where ). I found he was not very helpful. Seemed to divorce his store from New Balances US operations. He didn't express the slightest apology on the issue, No offer of repair or discount on a new pair, nothing. I'll pass on this product next time. read more

Very poor service. They need train their employee show them how to respect customer!!!!

The staff here made a real effort to help me choose the right shoe in the right size. I tried half a dozen pairs and got a perfect fit in the end. I appreciated their patience and attentiveness, and they never made me feel guilty for being too picky... even though I know I am! read more

Dropped into the Robson Street location today looking for some hiking boots with a wide fit . Sophie approached me and asked if she could be of assistance ...WOW talk about excellent service . She knew the product and was extremely helpful , but not pushy. A rare " enjoyable " shopping experience .!!! Took the boots for a spin with my dog this afternoon and they are perfect. Without a doubt this is a go to store for the future . Thanks Sophie .!!!!!! read more

Just bought my shoes today after being undecided for a week. I would really complement the staff (Stacey and Soroush) of this store for they are not only VERY KNOWLEDGABLE, BUT ALSO VERY PLEASANT AND HELPFUL. Thank you very much for an excellent customer service. read more

I have never written a review for anything before, but felt so strongly about my horrible experience that I simply had to sign up with Yelp. I went into this shop today and waited ages to be served, with money burning a hole in my pocket, and full intentions of making a purchase as I had just been recommended to buy a pair of New Balance shoes for my diagnosis of plantar fasciitis. It was obvious that I was looking to speak to someone, but was completely ignored - although a Saturday, the shop was not extremely busy to warrant this behaviour. Those customers that came in after me were approached straight away. Finally, I asked who I believe might have been the manager for help. He told me to stand on their assessment machine, then fleetingly pointed to about ten pairs of shoes, said he would be back in a minute and left me waiting with no sign of return. I had to leave the shop at this point. This is the poorest definition of customer service I have ever experienced - and I come from the UK where, apparently, we had to be taught about customer service before hosting the Olympics. Well, I think New Balance Vancouver Robson Street has more than a bit of learning to do in this area! They were the rudest, most unhelpful and arrogant shop assistants, and I am even loathed to give them one star. I do hope you have a better experience than I did, but for me, I shall be taking all my money elsewhere. read more