Over the past 10 years, I have had the occasion to use this company approximately three or four…read moretimes for towing purposes only and have found them to be: totally reliable and cost-effective. The employees have been very responsive customer service friendly and informative in every way possible. All the points I look for in a service oriented business HIGHLY RECOMMEND FOR TOWING NEEDS Major accident 2020/JAN 28. They handled my auto from accident site_ Until next date when I was more lucid.

Bad customer service. Had a slow leak in a tire so we went back to this tire express even though we…read morehad paid $50 for a tire patch before and it was late Saturday evening. We pulled up to the bay and sat there 15mins without response from any employee. My husband starting hitting the horn to get some attention. At that point 1 guy came over and said" we closed at 5pm. Said Ok we didn't know. THEN a Caucasian employee ran out to our car screaming " so blowing that horn like a f***ing idiot! My husband snapped and asked who he's talking too then a heated argument ensued THEN THEY CALLED Vestavia Police on us! We 100% legit so the police said " go somewhere else since they treating y'all like that! NO SPENDING $$$ there again!

Always my go-to spot for car service! The team is friendly, efficient, and reliable. One time they…read moreeven left a mixed CD in my car with some great tracks--such a thoughtful touch!

Rude. Front desk lady acted like I was a problem for walking in for service. She argued with me…read morethat a shock dust cover was the underbody paneling and when explained that she was wrong it was never fixed, like I asked, because she refused to listen to me. Don't understand why you have a job if you don't do it

Great experience and great tech. Efficient and started the truck right up. Roy was great. Can't…read morerecommend enough.

Helped us out tremendously. A friend highly recommended Steve and we appreciate his knowledge and…read moreintegrity. He could have charged a lot more and we likely would not have known any better. They don't do some type of repairs so call first. Thank you!

I have gotten multiple oil changes and tire rotations. Its fast and convenient. No complaintsread more

Came by with my new car for an oil change & secret checkup! They were very efficient & thorough!…read moreThey were even kind enough to put my tag in for me!! Daniel, the Asst. Manager has definitely EARNED his title!! He was amazing!! Of course I came back to my favorite people! Got me in & out! They are so nice & right up from my job!!

as a woman, it is hard to feel like you can trust the people who are taking care of your car,…read moreespecially when you don't know that much about cars. However, since the first time that I came to Franklin automotive, not only was I well taken care of, but I was given trustworthy and reliable information. Today was the third time that they have taken care of my car in the past three years, and the service was incredible! I had planned to wait at a coffee shop nearby, and they offered to drive me there so that I could wait comfortably for my car service to be done. When it was over, they called me and sent someone to pick me up, every person who I have interacted with at Franklin automotive is not only kind but also very good at their job. So grateful for this auto repair shop!

Just bought a 2017 vw tiguan and needed an inspection to see what i needed done for the car. The…read moreonly thing pressing was a serpentine belt. Several days later my car wouldn't start and my engine light came on. It turned out to be a key fob battery. When i fi ll up on gas in an area that was potentislly unsafe i had gased up leaving my car running apparently this is whst caused my engine light to come on not to mention a fire hazard. Apparently, static electricity can cause and explosion. In my defense, i am an 80 year old widow living on a pension. In the 40's and 50's not only were there no cell phones, there were no computers. You can see how vulnerable i am. Nic and Brody have listened patiently and provided all the info i needed. Infact i was given a list of all repairs that were needed and the corresponding price. These were divided into those i needed right now, those that coul wait a momth,, and those that could wait longer. They both approached me with respect and kindness which has prompted this review. This is background so you will understand my impression of this busiiness. First of all they were.johnny on the spot. I arrived and they promptly got my Tiguan(my baby) back after Nic and i discussed that she Was a used car and i love her and wanted to take care of her. I had just driven her from the car lot. I wanted to check her out from bumper to bumper. Not only did their mechanics check her out, they provided me wuth a listed in order of priority and cost of each. I was prepared to leave when Nic said to me that the serpentine belt was about to break. I thought Nic was going not going to let me leave wi th it in the condition it was in Nic sent one of his workers t7o go get the belt and put it on. Took an hour including picking up the belt. I got the feeling he was trying to inform me without scaring me. What did i know about serpentine belts.Not a thing! Everyone i encountered behaved that way. I have not felt that way since my husband passed. It was quite touching. Now i learned a new woŕd KeyFob. It has a CR 2032 battery. If the battery is dead so is your car. Lesson # 2. Now being 80 at night when i needed gas if i felt frightened, i would lea e the car running while i gassed up. Did you know that would cause the engine light to come on. Lesson #3. Or that you should never have the car running while gasing up because like static Lesson #4 electricity could cause the car to catch on fire or worse.

28 years of car ownership and this was by far the worst experience getting an oil change...Upon…read morearrival, I opened my door to get out and told the young man that I would wait inside with AC. He told me that I could stay in my car...and I felt like he blocked my exiting the vehicle and that I was expected to sit tight......It's very hot out and the windows were open...my hair smells like gasoline....four guys circling my car asking questions...checked turn signals, lights and everything...They definitely need girlfriends....I finally was begging(5 times) to pay and leave...and then finally they offered that I could wait in the air conditioning but I was DONE...I yelled to please just let me pay and LEAVE....so stressful...I couldn't drive away fast enough.....it felt surreal

Fast and efficient, Neal had me in and out of there in under 15 minutes with an oil change and a…read morenew air filter.

I started going here twenty-ish years ago after using them as a second opinion for a repair job…read morethat was originally quoted at over $300, but which they fixed for under $50 using new parts. They will tell you the truth, not try to low ball you and do great reliable work that they back up!

Such a neat and interesting place. Very eclectic. Great sandwiches. The outside dining are is great…read moretoo.

This group was the most professional members I have had the pleasure of dealing with. Their…read morecommitment to service of the customer. It had gotten close to closing time they stayed over to complete the service on my car. Yes I will continue to do business with them

I've been going here for 7 years for brakes, tires, oil changes etc... and the quality of work is…read moretop notch. Excellent customer service and it's easy to schedule appointments. I love the staff at this location. Very friendly, professional and efficient. They truly care about their customers. They are very honest and reliable and would not recommend anything unnecessary and always explain in detail what needs to be done. I've always had a great experience here and would highly recommend them. Overall, a 10/10!