Dr. Richmond at Veterinary Skin and Ear quite literally saved our dog Oliver's life. Oliver was diagnosed with pemphigus foliaceus (PF), a serious autoimmune skin disease, and we were terrified. From our very first visit, Dr. Richmond gave us hope and a clear plan. The level of care and attention he and his team provide is like nothing we've ever experienced. He took the time to explain Oliver's condition in a way we could actually understand, answered every one of our questions, and made us feel like Oliver mattered just as much to him as he does to us. The follow-through has been incredible - we never felt rushed or like just another appointment. Thanks to Dr. Richmond's expertise and genuine compassion, Oliver is thriving today. If your pet is dealing with a skin or ear issue, especially something complex, we can't recommend him highly enough. We're endlessly grateful. read more

Veterinary Skin & Ear - Veterinarians Near Me - Los Angeles, California

Veterinary Skin & Ear is a fantastic veterinary clinic! They currently see two of our dogs so we are luckily enough to see two different doctors, Dr. Boyd and Dr. Lancellotti. The first step of the allergy process was to do an elimination diet. The elimination diet using Royal Canine Hydrolyzed Protein has worked wonder for dogs. Both our dogs used to experience frequent ear infections and staining from licking their fur due to allergies. Lastly, one of our dogs had a suspicious bump removed that ended up testing borderline with a high K value. Dr. Boyd recommended a few different oncologists for melanoma immune therapy vaccine, so we chose one where we already had an established relationship with for another speciality. So far the dog is doing well! Thank you to all the staff! read more

I've been this place more than years now. My dog has bad allergies and she has skin itchy problems and ear problems. Dr. Austin so kind and he take care of my dog very well. He's very knowledgeable, he's very good at explaining also He treat my dog according to dog condition and observe my dog very carefully. My dog getting better after visited here. I would recommend this place to anyone who has dog read more

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Good location, plenty of metered parking, facility clean, staff friendly and knowledgeable. Minimal wait to be seen. The Dr Avery Kaplan listened to my concerns and went over the options I could take for my dog's skin issues. read more

Dr. Lancelotti and the team at Veterinary Skin and Ear are incredible!!!!! Dr. Lancelotti is brilliant. She extremely knowledgeable and an expert in animal dermatology. She is thorough, detailed, and careful. She also is very, very patient (and I require a TON of communication and explanation as a very anxious cat mom.) She takes the time to make sure I am always clear and comfortable with our decisions. My cat had to have a more complicated procedure done and with her expertise she completed it as successfully as I ever could have hoped. The whole team at the office is wonderful as well! Everyone from the clinic manager to front desk to the vet techs (love Yvonne!) has been patient and kind with me! They have been clear and thoughtful with their communication with me and always amazing to Arthur! I am so grateful to have found this practice and recommend them to EVERYONE! read more

My Lab Buddy has had a chronic ear infection for several months. After trying many medications, our primary vet suggested taking him to an ear specialist so I called this clinic. The infection was cleared up in less than two months by Dr. Averi Kaplan who really knows her stuff. Staff and Dr. Kaplan were efficient, knowledgeable and great to work with. Buddy loved coming because he was treated so well. Highly recommend for ear care. read more

New location has plenty of parking in their lot and meters as well. I am thrilled that there is a local veterinary facility that can specifically treat any dermatology concerns I may have with my pets. Dr. Lancellotti treated my cat, Jill, for her overgrooming and hair loss. And whenever I have questions or concerns between visits, Dr. Lancellotti and the team are always very responsive. It's so easy to email and stay in touch. Dr. Lancellotti is also very knowledgeable with recommendations for in home sun protection and other things that are beneficial for my pets. read more

Finally took my cat here after two other vets and wish this had been my first stop. The front desk is friendly and the vets and techs have much better bedside manner than normal vets. They seem to genuinely care and listen to your concerns and treat your pet as an individual. read more

My cat Chester had constant ear infections and his old Veterinarian would always give a prescription for his ears and when i finally took Chester to Veterinary skin and ear Dr Boyd did a wonderful job on taking care of him and seeing he had wax impacted in his ears. My boy is finally on immunotherapy and hasn't gotten flare up in almost 2 years. They did a great job on diagnosing him and finding the prosper treatment. finding proper treatment read more

Veterinary Skin & Ear - Chester so much happier after getting proper treatment from Dr Boyd - Veterinarians Near Me - Los Angeles, California

Five Stars Is Not Enough for Dr. Richman and His Team I rarely write reviews, but this one feels important. Our 10-year-old dog, Frank, has suffered from chronic, severe ear and skin infections for over seven years. In the past, multiple veterinarians and even a previous dermatologist told us his only option was radical surgery: removing both ear canals and eardrums and sewing the ears closed--an irreversible procedure that would have left him completely deaf. We could never bring ourselves to do that. Five years ago, we tried a different procedure elsewhere, hoping for improvement. Not only did it fail, but during the process Frank had a terrifying panic attack in a crate, went into heat stroke, and nearly died. For years afterward, his ears never improved, and this past year he had been going downhill so quickly that we thought we were approaching the end of his life. Then we found Dr. Austin Richman at Veterinary Skin and Ear in Santa Monica, and everything changed. From the moment we arrived, the facility, the team, and the level of expertise were on an entirely different level--warm, knowledgeable, detail-oriented, and clearly invested in helping even the most complicated cases. Dr. Richman reviewed Frank's extensive history and was honest: one ear might have only a 30% chance of being saved because the damage was so advanced. But he said he wanted to try. And thank goodness he did. Dr. Richman performed a laser procedure to remove the extensive damaged tissue that had been blocking airflow and trapping infection for years--something no prior veterinarian had ever suggested. He also placed tubes in Frank's ears (common in children yet somehow never mentioned to us before), which has been absolutely transformative. The result: He saved BOTH ears!!! No canal removal. No eardrum removal. No deafness. No extreme surgery. Just thoughtful, skilled, modern medicine. Today, Frank can hear again. He's happier, more energetic, more himself than he has been in years. We quite literally have our dog back. I cannot overstate our gratitude to Dr. Richman and his incredible team. They gave our old boy a new chapter of life--one we weren't sure he'd ever have. If your dog is struggling with chronic skin or ear issues--even if you've been told there is no hope--go see Dr. Richman. He is simply exceptional. read more

So far so good.. Scully is doing so much better .. I am so grateful for your care Dr. Averi ! .. read more

Veterinary Skin & Ear - Scully looking so much better ! Thank you Dr. Averi!! We are so grateful .. - Veterinarians Near Me - Los Angeles, California

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I spent thousands and got no answers. But I did get a lot of attitude, wasted my time and got a lot of incorrect information!! Definitely do not recommend this place. Especially the owner(s) read more

What an amazing find! This facility is clean, organized, professional, and above all, welcoming and friendly. Dr. Megan Boyd was amazing and clearly had my pup's best interest - as well as cost - at heart. The staff are kind and genuine animal lovers as well. I have a very sweet, yet anxious rescue with allergies. I finally got answers that made sense and did not seem exploitativ. I give Veterinary Skin and Ear my highest recommendation. Back again, and love this place. Excellent service from very knowlegeable people -- from veterinarian to support staff-- who seem to sincerely care about animals. Dr. Boyd identified our dog's problem without unncessary expensive tests, and he is is in perfect condition now. She even sat on the floor throughout the exam to make him feel more comfortable! read more

Let me start off by saying the 2 stars are for the receptionist & the doctor who were great! What wasn't so great was after treating my dog & me paying about $1000.00 dollars they have now charged my card for a "no show" and won't reverse it. We had an appointment for a recheck & I called more than 24 hours in advance to cancel it. They were closed & I left a voicemail yet they say they never received it. When I notified them I had been charged they said email a screen shot of the call & it would be settled. I proceeded to do that and still that wasn't good enough! They basically called me a liar and offered me in store credit. Now why would I want to return to a place like this?!? No thanks! Definitely not the way to treat a customer or run a business. Keep my $110.00...you clearly need it more than I thought. read more

Veterinary Skin & Ear has experienced and caring doctors and staff. Dr. Lancelotti is patient and speaks concisely and the podcast she recommended helped immensely. Very compassionate care! The cost estimate is crucial and helps me provide the care my beloved animal needs. read more

Of ALL the health facilities that I recall visiting over the last few years,- animals or human - Dr. Richman and Veterinary Skin and Ear has my gratitude and admiration for being beyond reproach when it comes to all areas of related concerns; foremost, care, intelligence and communication in diagnosing and explaining diagnoses and treatments, as well as gentleness, being respectful of time (and expecting same of clients) and front office staff reliability and helpfulness..This is a reliable place in a glitchy world. My PWD bitch it's on desensitization therapy for allergies here and I am ecstatic that she is being cared for here. Except, I have to drive an hour. But, in truth, I'd prob still bring her here if it took three hours. read more

Veterinary Skin & Ear - Kylah - Veterinarians Near Me - Los Angeles, California

Pleasant experience. The new location is spacious, clean and welcoming. Dr. Austin Richman appears to be a true gentleman. He and staff were gentle and caring with my dogs. He did a needle biopsy of a likely lipoma in my dog's chest and she did not notice. He showed me the result after looking under the microscope. I love a definitive answer. read more

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Dr Richardmon is Superman he is amazingly gorgeous & quite Stunning a wonderful Ear Nose animal doctor a specialist all the way down to each every detail my Dog had some very serious issues, skin problems that he addressed and diagnosed what was even better is the fact that he called me back for a follow up to discuss every detail and to prescribe some additional medication that would be helpful the doctor had two great assistance not missing a beat! assisting him, taking note & assisting my dog therefore the doctor was able to focus on the care of my dog outstanding, which I'm sure is part of the cost, royalty services. The services are expensive for a regular animal you definitely pay for what you get keep that in mind they also provide a bill prior going to pay for the services which l thought was great! The location is great easy access for parking, They have a beautiful black female Dr that provides extremely professional services as well, it's like talking ure child to the doctor for a visit expect to paid for your visit to the pediatrician for medical service was fast they get you in and get out. I was there for approximately 20 minutes, in the last two weeks I've spent over $1,000 per doctor visit for a 11 year old dog wow for this visit it was over $1,000 of course it's definitely a personal choice , it was really great to hear the doctor follow up with a call and all the things that he found that was extremely helpful read more

Veterinary Skin & Ear - For a 11 year old - Veterinarians Near Me - Los Angeles, California

Long story short We lost a year of my dogs life coming here only to have to go somewhere else to reverse everything they did here. Blamed everything else from allergies to auto immune, everything except their sheer lack of competence. I honestly choose this spot based off of reviews and that was a huuuge mistake. I guess it was my mistake to pick a vet based off of yelp reviews. My dog is much much better now thanks to animal dermatology clinic. P.S. - Dr. Rainman ( richmond ) originally worked there but started his own clinic because he found its more lucrative to take your money directly read more

While it was a bit hard to get appointment it was so worth it. My dogs GP and Neurologist sent them records they requested and when we arrived the vet had read the documents. She was so well prepared. My dog gets anxious and had three accidents while we were there. They were so kind to my senior fur baby and made me feel good about the entire visit. They do ask for 1st visit payment in advance which I had no problem doing. Too many people cancel or don't show up making it hard on business and other clients who could have used the appointment. Should you go to this business YES read more

Dr. Lancellotti at Veterinary Skin and Ear has been incredibly helpful for our three year old Newfoundland. Her skin reactions and allergies have been completely resolved and we are very grateful for their knowledge and expertise and for the time they took to figure out the best path of care. read more

I truly appreciated Dr. Lancellotti's thoughtfulness, preparation with my pup's extensive medical history, and her attention to detail during the initial visit. Both Dr. Lancellotti and Kim adapted to my pup's comfort level, allowing me to manage her throughout the exam while maintaining a calm, positive presence that helped the visit go as smoothly as possible. Dr. Lancellotti was patient, thorough in her explanations, and responsive to my questions. She offered thoughtful recommendations and worked collaboratively with me to determine the best next steps for my pup's care. I also valued receiving an immediate care summary along with prescriptions in hand, and having the opportunity to review the instructions with Kim and schedule the follow-up all in the comfort of the exam room. This thoughtful process made wrapping up the visit smooth and gave me confidence about the next steps. The facility itself was quiet, calm, and clean, and every staff member we interacted with--from scheduling and communication to check-in--was consistently helpful and welcoming. My pup also loved the kibble/treats that are catered to pets with food sensitivities. Overall, I felt very supported and grateful for the high level of care, patience and compassion provided to us. read more

The staff is absolutely wonderful. The doctors are caring and take the time to explain what's going on with your pet and what the next steps are. I left knowing my dog was finally going to get some help for his skin issues. read more

Dr. Richman is my go-to doctor when it comes to my dog's allergies, ear issues, and skin problems. He is truly a lifesaver--and I mean that literally. Many years ago, my dog got a foxtail in his ear. I rushed him to the emergency vet, and he had an operation, which ended up being a bust because they were never able to locate the foxtail. The one good thing that came out of it was that they recommended I take my dog to the practice where Dr. Richman previously worked. The first time I brought my dog in for an appointment, Dr. Richman was able to diagnose what was going on. My dog had a rare virus in his ear--likely caused by the foxtail--and needed to start treatment immediately. For almost nine months, my dog was under Dr. Richman's regular care until the virus was cleared. Dr. Richman is thorough, knowledgeable, kind, and helpful. He got my dog (and me!) through that difficult time, and I'm forever grateful. Since then, Dr. Richman has opened his own practice, Veterinary Skin and Ear, and anytime my dog has allergies, ear issues, or skin problems, the first call I make is to him. I've referred countless people to him over the years and am happy to post this review if it helps anyone else who is struggling, watching their dear animal suffer with allergies or skin and ear issues. Dr. Richman is your guy! read more

The most important commitment we made in 2023 was coming here for our dog, Bernie. Our dog had broken out with a skin immune disorder in 2023. Before the skin disorder, he was an energetic spring of joy who was as fast as lightning and nimble as can be. The skin disorder initially showed signs of irritation around his eyes, paw pads, ears, and nose. It eventually led to balding and the lesions began forming in the irritated areas. he even lost his appetite and wasn't eating much. My wife and I were shocked and emotionally leveled by his condition. After going to two general vets, his condition improved in some ways, but he still had serious problems and his weight was still too low. We finally took him to Veterinary Skin & Ear to see Dr. Richman after Bernie formed an open wound that was exposing his bone. Dr. Richman evaluated Bernie and it was clear that his condition was serious and he was uncertain about how his recovery would go but showed us a course to take, and so we took it. After weeks of cleaning and casting Bernie's arm up along with the requisite medications, his elbow wound has completely closed up and healed. Since that healed, Bernie still was not out of the clear and continued on a cycle of medications that brought him back to the cute ball of energy that we had before this whole mess started. And it all worked! Bernie has been on medication for some months now and the amount medication he has taken has slowly been dwindling down with Dr. Richman's expertise guiding the process. We were desperate and have been so fortunate to be in the hands of this center and veterinarian. The staff have been incredible too. I can't recommend them more. Every other week or so we go over the pictures of Bernie in such a fragile state and are reminded of how thankful we were for sticking through with it and being able to find this place! Note: the pictures didn't upload in order, but they show Bernie at the initial stages and later stages of his disorder. The pictures of him being healthy are pictures of him after he had fully recovered since going to Veterinary Skin & Ear. read more

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Dr. Richman and the entire team at Veterinary Skin & Ear have provided exceptional care for our fur baby, Cooper. His allergies have improved significantly, and we are incredibly happy and grateful. read more

We were seen quickly, Dr. Boyd took her time with us, was personable, knowledgeable, and made both myself and Moose feel at ease. Took the time to examine Moose and come up with a treatment plan and options. read more

This is a mixed review and the reasons why will become obvious. The good news: Efficient, immaculate facility with kind and personable staff. Ample parking. Procedures are conducted competently and professionally, with great attention to detail and follow up. Text reminders, call backs, etc., all conducted courteously and reliably. The not so good news: When the first person you see in the exam room exists solely to transcribe all of the doctor's recommendations to prepare the quote, hold on to your wallet. Speaking as a pharmacist (and yes, I know that's for humans, but there are parallels) the vet prescribed a LOT of medications - all filled in-house and several quite expensive. Fair play to them, my dog had a couple different issues and she needed medications. What I found objectionable, though, was when I mentioned side effects that were VERY impactful to my dog (intense thirst, urinating in her sleep, and then waking up confused and frightened) the staff basically shrugged their shoulders. If a human patient can't tolerate a drug the provider listens and offers other options. With my dog it was just accepted as a given. That's fine IF the drug is essential to her healing, but if she can do without it shouldn't that be an option? Finally, I had an emergency the day of her recheck appointment and when I called 6 hours prior to cancel I was told there was a $100 charge. When I objected they waived it, but that was pretty steep! The final news: I'd take her there again if I had to because they are good at what they do. But I would be more assertive about questioning charges and inflexible recommendations. read more

We were referred to Dr. Richman for our pet's allergies and continual ear infections. Thanks to Dr. Richman and his team we are happy to report that our pup is back in the pool and keeping ear infections at bay! It takes a village for a bulldog, and Dr. Richman and his team are our bulldog's village. Thank you VS&E. If you have a pet with allergies or issues, run don't walk to Dr. Richman's office. read more

From the moment we entered everyone was friendly and attentive. We were seen in a timely fashion and the team seemed to have a strong understanding of dogs and their behavior. The Dr. was very kind and made Ollie comfortable. She and her technician were very through and explained everything clearly. The bag with the name on it is precious!! read more

Update: In response to the clinic's misleading reply... This was never about a "lapse in communication." It was about an unethical decision to withhold my dog's medical records and abruptly terminate cancer care after I simply asked for a breakdown of charges and clinical notes. Whether I contacted them in 2024 is irrelevant. Clients have a legal right to medical records at any time, and my request was reasonable and timely. The clinic is deflecting to avoid addressing their core behavior: refusing documentation, dodging responsibility, and retaliating when questioned. Over the years, I paid this clinic more than $12,000 for my dog's care. This is how they treat longstanding, loyal clients. read more

The entire staff was very thoughtful and considerate. I appreciate everyone starting with those I communicated with email to the front desk, and the kind person who opened the door for me while I was hobbling to the door on crutches. Dr Boyd was also very kind and patient with Katsu. On site blood testing!! What a game changer. read more

We have a 12 year old shih-tzu who has major allergies and skin issues, and we were in desperate search for a great dermatologist for our Bosley. Parking was easy to find, and we didn't wait too long to be seen by Bosley's doc. We had our primary vet and Bosley's cardiologist send over his history, and the practice was fully informed by the time we were seen. Highly recommend you do this ahead of time pup parents! We were prescribed a great plan and the doc was very thorough in explaining the plan and addressed all of our questions and concerns. We felt very comfortable with moving forward with the doc's suggestions. It was expensive. There is no doubt - but having pets and providing 100% care is not inexpensive, so we were prepared for the cost. We are happy to report that one week in - Bosley is doing SO great. I haven't seen him this comfortable and his tail wag this much in many months. He is such a happy boy and his skin is finally improving. We're hoping we've gotten to the bottom of his issues and are grateful for this practice. read more

Veterinary Skin & Ear - Happy Bosley! - Veterinarians Near Me - Los Angeles, California

Dr. Boyd has been treating our Maximus for a number of years, now. She took extreme precaution, time and care in order to diagnose what was going on with Maximus's ear(s) and ultimately, his allergies. The facility is always spotless! The entire staff is knowledgable, caring, compassionate and professional. Maximus loves Dr. Boyd!!!! read more

I always feel confident that my dog has had excellent care at Veterinary Skin and Ear. They're expensive, but thorough.

We think highly of Dr. Lancellotti and staff. Appreciate the professionalism and expertise. Easy to contact, get answers, information, and staff followup is great. read more

My dog has received excellent care. Every person who works there has been competent and kind. Recognized the problem and correctly diagnosed it quickly. Provided clear treatment plan that has been effective. read more

I wouldn't recommend this clinic to anyone looking for reliable and compassionate vet care. During my first appointment, they promised me that Dr. Richman would be in the room alongside Dr. Byun, since Dr. Richman was too busy to do the full check-up himself that week. But when I arrived, the staff acted completely unaware of this arrangement--even saying that Dr. Richman wasn't even in the office. Dr. Byun seemed attentive during the appointment, so I decided to give them the benefit of the doubt. After the appointment, though, I emailed Dr. Byun with an urgent concern about my cat's health and never received a reply. I called multiple times, but the front desk staff kept saying Dr. Byun was too busy or at a conference and that he'd call back when he could. He never did. A month went by with no response. I called again--this time, my cat was bleeding due to her allergies. The front desk said I'd hear back by the end of the day, but no one called. I called again this morning in an urgent manner and finally got a call back. Dr. Byun was unhelpful and rattled off a bunch of excuses for why he hadn't gotten back to me, including that he had a four-month-old son. I understand that people have lives, but when you're in vet care--especially with urgent issues--personal excuses just aren't appropriate. I was surprised no one suggested speaking to another Doctor. A normal response from a CLINIC would have been, "I'm sorry Dr.Byun can't be reached but I can have Dr.Richman or Dr.Boyd talk to you about this." This experience was incredibly disappointing and unprofessional. **UPDATE: After seeing the response below that the clinic left I would just like to say: I wish they put as much genuine care into the animals as they put into their response, which was filled with half-truths. For example, they mentioned that I declined coming back for a checkup--again as I stated on the phone to them as I am here now--Why would I do that knowing how unsafe I felt my animal was in their hands? I wouldn't take the time to leave a review if I didn't truly believe it was important. As pet owners, we want to feel that our animals are cared for as much as we care for them. Unfortunately, I did not experience that level of compassion here. read more

Dr Boyd rocks! Great new facility with parking, & a friendly staff too. Highly recommended!

This place is the best, they have the most professional and certified staff. Dr. Boyd is amazing she took care of my cat he was battling with a constant ear infection she identified the problem and recommended the right procedure and treatment. I truly recommend this place 100% read more

Veterinary Skin & Ear - Chester - Veterinarians Near Me - Los Angeles, California