Used this company twice while in the Miami/Ft. Lauderdale area last week. This company is very reliable as far as being at the requested location at the requested time. Their drivers are very friendly, helpful, and good! The owner is always available for any questions you might have. They try to accommodate any last minute changes. I would highly recommend this company to anyone! read more

Was told we were going straight to the airport with no stops. He specifically said we would be there in 10 minutes. Instead they drove around to all other cruise terminals trying to pick up more passengers and caused us to miss our flight. read more

We received a free shuttle to the Miami cruise Terminal through the Hotel that we stayed at the night before our cruise on 11/2/2025. When we were dropped off, the driver asked if we wanted to book a ride back to the hotel when we return. We agreed and made a reservation to pick us up at 8:30 AM on 11/9/2025 at our cruise ship terminal (RCC Independence of the Seas). We were told where to go to meet the shuttle, but were not told that we needed to call when we got off the ship. At around 8:25 AM we noticed the shuttle was not there and I called. It went to voicemail and the mailbox was full. I then called and spoke to the original driver and he said to try calling again. By now it was 8:33 AM. A man answered and we asked about our shuttle. He then said that we didn't call before 8:30 AM and therefore the shuttle left. I informed him that the shuttle was never there and he was very argumenative about how the shuttle left the port and that I should have called before 8:30 AM. I was then told I could wait until 10:30 for the next shuttle. I told him to please refund me and I will get a taxi. He then said to call the next day after 12:00 PM and he would handle the refund. Just as I suspected, when I called today (11/10/2025) he said he would not give me a refund because I could have waited until 10:30 AM for the next shuttle. I gave him some choice words and told him that I would dispute through my bank and then hung up. He attempted to call back, but I did not answer. I have since disputed with my bank and expect that my Bank will handle it properly. Overall the person I spoke to was extremely defensive and argumentative from start to finish and would not have a civil conversation with me. This is not what we expected after having a very nice driver on the way to the port. Having seen other reviews, it seems others have had similar experiences. Do not use them!!! I can only assume that the positive reviews that they have are from friends or family to offset the amount of negative experiences. They do not seem organic. Proceed with caution!!!! read more

The best shuttle service in Miami. I booked their services for drop-off and pick-up on a Norwegian cruise, and I was impressed with their fast reply and on-time pickup. I highly recommend it. read more

La Quinta west cruisport shuttle. Was assured by front desk at check in that shuttle service would be better than Uber for return from cruise. Juan told us to just call when we arrived and the shuttles are already at the port and will come pick us up. After disembarking I called at 840 for pick up and was told that the shuttle had just left and the next one wouldn't be until 1030! The owner of the company called me back and said he was sending another driver, in about 20 minutes. That shuttle didn't arrive until almost 1020. Then proceeded to pick up others... then circled all the way back to the first terminal again. By the time he made more pick ups amd drop offs it took aver 3 1/2 hours to get to our hotel only 14 miles away. Completely unacceptable! Others he picked up were supposed to catch a flight out of Ft Lauderdale at 2pm. Dont think they will make it. Company owner was patronizing when I txt him. Stay away from this company and call an Uber. And LaQuinta.... you would be wise to find another shuttle service. Of I could give 1/2 star I would. read more

We ordered the shuttle through the hotel we stayed at to the cruise port terminal "A" and I knew something was wrong when they required the cash up front for our return pickup... Guess what I should have had followed my gut and not used them because after waiting over two hours for pickup after we called them and multiple texts stating a few minutes away, only two minutes away etc he finally shows up with only room for three people ( we had four in our party) and now room for our bags we ended up ordering an Uber which picked us up in 2 minutes at half the price.We went with them after they gave us this long story how UBERS couldn't get in to the terminal easily and many times just drop the pickup leaving you stranded... well I guess I misunderstood because what he explained was exactly what they did.. It was extremely frustrating as we watched literally 150 UBERS pick up customers and leave while we waited four over two hours for this service! I will never use this service again and if you choose to plan on losing your money!!!! Because they would not issue a refund!!!! read more

Vian Shuttles And Limo Services - Here is my receipt showing we had to prepay for the return pickup. - Airport Shuttles Near Me

Outstanding experience, I've found my go-to limo service! From our initial conversation through the event day, correspondence was rapid, knowledgeable, and friendly. Pricing was competitive and they accommodated a late request which really set them apart. Villa and Grace answered all our questions, were patient, and made the day perfect. A+ read more

I paid $70.00 for a 0630 pick- up in advance before the first driver was very nice, I check out of The Marriott Doral at 6:15 am called the 833 -239-6874 number on my invoice at 0632 to find out where the driver was but no answer so I cought the shuttle to ensure I caught my flight in time, they called me a liar How about your driver was late and apologized. First time in Florida but will never use this service again, don't know if it's a race thing but to call you client a liar is crazy.... Why won't I be there if I paid in advance make that make sense... read more

Scammers. I hired and prepaid this company (by recommendation of the Marriott Miami West/Doral) almost $100 to take myself and my wife from a Royal Caribbean cruise to the Ft. Lauderdale airport today, pick up 10-10:30am. No communication until 10:15am, when a driver picked up my call and said the driver would get in contact with me. 30 minutes later no call, so I call the main number again to check in. Hangs up on me. I call back and get sent straight to voicemail after 1 ring TWO different times. I sit here at almost 4pm never receiving a call or text that they will pick us up. They will steal your money and leave you with no help. Never use this company. read more

We had a problem using cruise parking at the Courtyard by Marriott in Miami. The receipt lists Vian Shuttles as the company. We opted to prepay for pick up at the terminal. When our shuttle driver dropped us off (on time from the hotel), he gave us his card and told us to call when we got off the ship. On debarkation day, a series of calls with no shuttle for a very long time resulted in the driver finally showing up and insisting we pay him another $60 (3 people). I told him we had paid at the hotel, and he then said it was a "different company." After much confusion and discussion, we finally gave in and paid him, thinking we would straighten things out at the hotel. The driver then proceeded to take us very far out of our way, thinking we were at a different hotel location. This added yet another half hour or so to our trip. At the hotel, the manager (I assumed he was the person in charge) seemed genuinely distressed for us, and promised to "fix" things and give us a refund on our credit card. He explained that occasionally he has to outsource, and the driver was not one of his people. I would not be giving this bad review except for the fact that we did NOT receive a refund as promised. The manager texted me his number so that I could get in touch for follow-up. When a sufficient amount of time had gone by, I texted to let him know the refund had not come through. I told him that I did not want to go through the process of disputing the claim with my credit card company (and subsequently writing a less than stellar review). Crickets. I eventually had the charge successfully removed from my credit card after going through the dispute process. The "ticket" given listed Vian Shuttles as the company name. If we had not prepaid for the return service, we would have been satisfied. Our check in was easy and the staff friendly at the hotel. We felt confident that our car would be safe at this location and it was. read more

The owner did an excellent job with communicating with me. Which is needed when traveling with a group of people. We had a party of 10 with luggage, I would probably go a little bigger next time to space everyone out. The driver was professional, we got to the Miami Port in no time and the ride felt comfortable. I would use them again. read more

If I could give them 10 stars, I would. We booked multiple trips with Villa over the course of one weekend in Miami. He was so professional, communicative, 100% reliable and just a wonderful, friendly person in general. Absolutely our go to in Miami and have already recommended him to several friends. read more

Scammers !!! I booked a return shuttle from the port of Miami to the Marriott Courtyard Doral. Paid them $40 to bring us back to hotel once cruise returned a week later. Called Vila Castro at 8:12 AM got no answer but left message . Called alternate Daniel Gallegos at 8:13 AM and he answered and stated he would contact driver and call me back. 10 minutes later no call, so I called him again and he stated he sent a text with drivers phone number. No text received. Called back and asked for number(same number as Vila Castro. Called Vila second time and he stated I missed the 8:30 AM shuttle because I was not there. He said I would have to wait 2 hours for the next shuttle at 10:30AM. I stated that I had been F#%king at the pickup spot for over 20 minutes and on time . He told me he had my money and to F#%k OFF ! What a way to treat your clients. Never again will I deal with these thieves. Buyer beware ! read more

Excellent car service!!! Could not be happier. Vila coordinated everything flawlessly and our driver Johnny was fantastic. I have two small children who needed car seats. Normally I bring my own due to sanitary concerns however we were going on a cruise with no where to store them. The seats provided were very clean and in perfect condition. We disembarked early and Vila made sure car transfer arrived within 10 minutes with last minute changes in scheduling on my end. Besides impeccable service they offer the most competitive and reasonable prices in the area. Car was clean and Johnny our driver was friendly and efficient. Look no further if you're looking for a reliable company. Vila easily coordinated everything and is available via text all hours of the day. I am a customer for life! read more

My experience with this shuttle service was much more than what I expected! They were professional and responsive from the beginning. Their prices were also reasonable for our party of 8, and the van was very clean and comfortable. We were picked up from our hotel and dropped off at the Miami cruise port a bit earlier than our check-in time. Having a good shuttle service is important when you're traveling. Their reliability and outstanding customer service helped make our vacation worry free. I have bookmarked Vian Shuttles for the next time we are in the Miami area and I've recommended them to a friend who will be cruising out of Port Miami next month. read more

Had Vian shuttles do the transportation for my daughter's bachelorette party and son in law's bachelor party...one word - AMAZING...top notch customer service top notch service 5 stars all around! read more

Couldn't be happier with the accommodations. Highly recommend. Vila coordinated everything that we needed with ease at an excellent price.