Went to Dubai. Upon landing couldn't find rep driver to take us to our hotel. All our excursions provided by company not confirmed. We had to individually call each one. Numbers provided were not direct and time difference made it very difficult to contact. Will never use again. read more

I will never use Viatur Travel again. I booked a trip to Dubai using this travel agency. In the booking process I never received updates or my itinerary until the last minute and only because I requested the information. Our travel agent "Monica" reassured us that everything was well coordinated and that we would be greeted at the airport upon arrival. After a 16 hour flight ..this did NOT happen. Losing confidence in our travel agent we were forced to confirm pick up and arrival times of every excursion we had booked. This was very time consuming and stressful. Dubai is a beautiful place to visit, I just wish our vacation had been more stress free. read more

This was one of the most stressful travel experiences I've ever had. After a 16-hour international flight, our group of four women arrived in Dubai late at night expecting a scheduled airport pickup. No one was there. No sign. No instructions. No communication. We walked the airport asking staff and drivers using the company names we were given and no one recognized them. The "emergency" phone number provided was useless. No one answered. The hotel tried to help and eventually told us to take a taxi. We only found our shuttle because a random tour guide took pity on us and located it on the opposite side of the airport with no signage. Only then did we learn the shuttle company was Mapa a name never disclosed to us. At the hotel, we discovered our reservation was under another completely different company name ("Rida"). None of this was communicated in advance. All bookings were placed under my name alone, even though all four travelers paid separately. Because of this incompetence, we spent the entire trip anxious that our prepaid tours and even our return airport transfer might not happen. This level of disorganization is unacceptable, especially for international travel and late-night arrivals. Dubai itself was amazing, but this company turned the start of our trip into a confusing and unsafe situation. I strongly recommend booking elsewhere. read more

¡La mejor inversión de nuestras vidas! Nuestra familia de cinco (2 adultos, 2 adolescentes y el pequeño de 7 años) acabamos de terminar el tour de 22 días "La Europa de Siempre", nueve países, veintitrés ciudades y fue increíble! Creo que recibimos más de lo que esperábamos, por lo que pagamos. Las guías del tour (Concha e Irene) fueron fabulosas: amables, atentas, protectoras, y sobre todo super experimentadas. Saben exactamente el dónde, cuándo y cómo en cada país y ciudad. Nosotros compramos hotel calidad Superior y pagamos por el Paquete plus. Los hoteles (con un par de excepciones) fueron buenísimos y sus desayunos-buffet e-x-c-e-l-e-n-t-e-s. El paquete Plus nos permitió adquirir con anticipación y a un buen precio actividades extras que cuando llegamos estaban mucho más caras o no estaban disponibles (Torre Eiffel, Paseo en Góndola, visita al Vaticano, etc.). Los choferes de los autobuses amables, atentos, responsables y muy seguros. Buen autobús con aire acondicionado y tomas de corriente para recargar los teléfonos. La majoria de los participantes era gente de países de habla Hispana y la mayoría muy amables y contentos de vivir esta experiencia. Este no es un comentario pagado, es totalmente voluntario. La verdad es que teníamos muchas dudas acerca de los tours y en hacer una inversión de este tamaño en Viatur. Buscamos reviews pero no había muchos. Estos comentarios son para ustedes que están planeando hacer el viaje de sus vidas. Viatur y Mapa Plus cumplieron con todo lo que prometieron por escrito. Nahomi Ordóñez, consultora de Viatur, fue de mucha ayuda en cada paso del proceso y estamos muy agradecidos con ella y los guías por esta maravillosa experiencia. Sinceramente: La Familia Perez The best investment of our lives! Our family of five (2 adults, 2 teenagers, and our 7-year-old) just finished the 22-day "Europe of Always" tour, nine countries, twenty-three cities, and it was incredible! I think we got more than we expected for what we paid. The tour guides (Concha and Irene) were fabulous: kind, attentive, protective, and above all, super experienced. They know exactly where, when, and how to go about each country and city. We purchased a Superior hotel and paid for the Plus Package. The hotels (with a couple of exceptions) were excellent, and their buffet breakfasts were ex-c-e-l-e-n-t-e-n-t. The Plus Package allowed us to purchase extra activities in advance and at a good price that were either much more expensive or unavailable when we arrived (Eiffel Tower, Gondola Ride, Vatican visit, etc.). The bus drivers were friendly, attentive, responsible, and very safe. A good bus with air conditioning and power outlets for charging phones. Most of the participants were from Spanish-speaking countries, and most were very friendly and happy to have this experience. This is not a paid review; it's entirely voluntary. The truth is, we had many doubts about the tours and about making such a large investment in Viatur. We looked for reviews, but there weren't many. These comments are for those of you who are planning the trip of a lifetime. Viatur and Mapa Plus delivered everything they promised in writing. Nahomi Ordóñez, Viatur's consultant, was very helpful every step of the way, and we are very grateful to her and the guides for this wonderful experience. Sincerely: The Perez Family read more

This company steal your money, go with the local agencias. I went to Colombia to the Lost City and they charged me more than everyone else. When, I tried to contact them, it was not answer. read more

Ha sido una experiencia muy satisfactoria e inolvidable en Europa, en todo momento estuvieron atentos a nuestras inquietudes, el servicio que nos dieron fue muy profesional y gratificante, es una compañía muy seria y profesional, sus agentes siempre están dispuestos a ayudarte, yo recomiendo esta agencia de viajes. read more

our Europe trip was initially scheduled for March 2020, but it got postponed due to the pandemic. We just spent 2 wonderful weeks in Spain, France and Italy. Thanks Veronica from Viatur who very helpful from the beginning. She gave us all the information needed to ensure that our trip was safe and enjoyable. All the services, hotels, meals etc were as advertised. We will definitively go with Viatur again for our next trip read more

Viatur Travel - Our group with the tour guide and the bus driver - Travel Services Near Me - Montebello, California

Long story short -- Maria and her staff saved us from what would have been a very sad vacation. After months of planning our trip to Bali on our own, we decided to cancel the week before because of the supposed impending volcano eruption (still hasn't erupted a month later). We literally only had a few days to put together a new trip...and Maria pulled through. She asked us a few quick questions about what we wanted out of our trip -- budget, food, hiking, outdoors, beach -- and within a couple of days Maria had booked all of our flights, hotels, transfers, tours, and even several dinner reservations. We all of the sudden had the perfect Peru/Colombia action-packed getaway planned out -- and like that we were off just a few days after first contacting her. I believe Viatur specializes in Spanish tours, but they were still able to accommodate us with English speaking tours and guides throughout the trip. All of our transportation and transfers went smoothly. Everyday in Peru, her counterparts/partners either met us in person or called to tell us all about what we had in store for that day. Literally, every step of the journey Viatur took care of us. Maria and her staff even checked in with us while we were away to make sure we were still having fun. Because of how last minute this trip was, we really did not know what we were in store for -- we just trusted Maria..and I'm glad we did. She booked us on tours that exactly fit our personality -- not just walking city tours, but also horseback adventures, ATV riding, and back country hiking/cave exploring. And they planned the end of our vacation perfectly -- beach hopping and sitting poolside in Colombia.. We are so grateful for Maria & her staff at Viatur!! read more

The travel agents at Viatur are extremly knowlegable and have recently helped me plan a trip for my parents to go to Europe. My parents speak only spanish, and Viatur had access to a huge selection of tours 100% in spanish. They also helped me plan my honeymoon last year. We didn't want a tour, but rather wanted to go around different cities in Spain and France on our own, and the agents at Viatur were a huge aid. They helped us select wonderful hotels at our price range, and made sure everything went very smoothly. I am very thankful to Viatur for all their hard work and dedication in making sure both my honeymoon and my parents trip was very memorable and wonderful. I highly recommend their services for any travel needs, from airfare, hotel, cruises, and tours in English or Spanish. I can't wait to plan my next vacation with them! read more

Traveled twice with the agency once to China and once to Europe both times everything was as advertised. Tour guides were in Spanish, trip went off without a hitch, my relatives who were older were treated well and always made to feel comfortable and the price was fantastic in comparison to other agencies in the area. Will definitely use again. read more

Viatur Travel played a pivotal role in the amazing travel experience I had while traveling through Spain and Portugal. Maria at Viatur was very professional, patient and incredibly helpful. If you are looking for a genuinely memorable experience with your travels without the hassle of planning an itinerary then consider calling Viatur. You wont't regret it! I'll be sure to contact them in the near future for my next trip. read more

My mother just came back from a trip to Thailand, Cambodia, Malaysia & Singapore, and was so happy she insisted I write a review. She has described the trip to me and showed me pictures and it sounds amazing. She said the hotels were superb, the meals and all tours plus the assistance of Maria (viatur host) that travelled with the group top notch. When Maria goes with the group, she ensures everything is perfect. My mom has travelled with Viatur a number of times in the past 12 years and she has always come back raving about them and so she always refers others to experience their tours which provide an excellent value. read more