First time wiring a negative review. One of the front desk ladies is very unprofessional and…read moredoesn't know how to approach and communicate to customer in a proper and respectful way. I called to make a new appointment for my eye check but the front desk lady told me I have a balance due of $120 from years ago. Firstly, I paid the copayment and EVERYTHING they ASKED me to pay before I left the office. Secondly, I didn't receive any bills or invoices after my visit!!! I understand it could be something going wrong but the front desk lady repetitively emphasized in a weird tone "l'm not trying to accuse you" "you didn't contact us so this is what happening". Trying to push it back as making it a customer's fault?! I don't understand how I would know and understand the balance due if I never received anything after my visit. How could it be a customer's responsibility/must-do thing to call a doctor's office after every visit to check the balance due (especially I already paid what the office asked me to pay before I left)? If in this logic, does it mean I must initiatively and proactively call to all the doctors to confirm if there're any due balances after all my visits, otherwise it'll be my fault?! After back and forth on who said what, I tried to pull the conversation back to the main point - why is there a balance due in your system that I'm totally unaware of? I don't understand If something really went wrong, should the representative be patiently explaining the situation to the customer firstly and then discuss in details? I'm very upsetting about the way of communication that Dr Hollier's front desk used. I feel very offended. I hope the doctor's office could see my review and conduct corresponding customer service trainings to improve customer's visit experience.

Excellent eye exam from a wonderful professional optometrist!!…read more I highly recommend going to Hollier Eyecare!! I was seen by another professional optometrist last year in Rockville for the first time. A friend recommended them. The glasses I ordered were extremely expensive due to the low volume of glasses that I found to fit me. The style I selected and the lenses I required were to provide near and far vision correction. After waiting three weeks, I received the glasses with an incorrect prescription. I said I was very disappointed in their service and said thank you, but I would go elsewhere. I was then told that was not possible without a penalty fee for the services they provided. I said I would seek legal assistance and they suddenly changed their mind. My money was refunded. How unprofessional. I don't think they are in business any longer.

Vicky is great but the other crew from the front desk to sales are cold and unwelcoming. Got the…read moresame vibe as myEye dr where they just want to give you an eye exam and then sell you glasses for a profit. The optional retinal exam is posed not something voluntary and the choice to buy eye glasses are basically forced on you. I made it clear several times I wanted my prescription sent to me and they assured me it would be sent. Sales person had 0 intention of ever getting it sent to me electronically. Beware

Greg was really helpful. He knows his stuff and is up on the latest tech; he even showed me his…read moreRay-Ban Meta glasses and explained how they work. He pulled several good frame options for me, listened to what I wanted, and didn't rush me at all. A really solid experience.

Dr. Lebowitz and his staff are excellent medical professionals. I know I'm getting the best eye…read morecare exams. I've been a Potomac Eye Care patient for over 15 years. The eye glass selection is perfect. thank you. Regine Morris

Simply the best.... I have always gone to "factory " eye centers - where you feel like a number…read more Potomac Eye Care reminds me how health care uses to be... they are kind and patient. They are insurance wizards- can not recommend them enough!

Everyone at All Eyes on Rockville is so kind. Because it is a small boutique location, they give…read moreyou individualized attention that makes it feel more than just an eye doctor. For example, they offer you tea and coffee while you wait. This time I hardly waited at all and they were quick yet thorough with all the tests.

Because of a recommendation from a coworker, I called All Eyes on Rockville multiple times (1/2 at…read more10:44 AM, 10:46 AM, and 1:01 PM, 1/3 at 2:17 PM, 1/4 at 3:33 PM, left two voicemail messages, and emailed them once through their web portal) to get an appointment. No response from them, unfortunately. It shouldn't be this hard to get an eye doctor's appointment. I called another place, the phone was picked up within one ring, and an appointment scheduled in a 2-minute phone call.

Attentive Service & New Artworks! I visited today for annual…read morevision check up. My longtime provider Dr. Cohn & staff provided attentive comprehensive care. Traditional eye exam & retina specific analysis. Dr. Cohn reviewed past history/current exam results & overall health w/me. Excellent vision w/glasses. No new prescription needed. Also New artworks @reception. See Photo.

I had an incredible experience at Wink! I will be coming here annually for my eye exam…read more I first went to Wink in 2022 and was helped by Dr Rachel Cohn. I then went to another eye doctor that was covered by my insurance plan. After not being satisfied at that location I returned to Wink because the care I got in 2022 was so good it was worth paying out of pocket. I could not believe that 3 years later Dr. Cohn remembered me and picked up our conversation from my first appointment. That level of personalization has solidified that Wink is my permanent eyecare boutique. My eye appointment was so quick and efficient because Wink has the best technology. They can scan your eyes and tweak your prescription in record time. What first put Wink on my radar was the brands of frames they carry. Specifically, I have always wanted a pair of Lindberg glasses. Wink made my eyeglass dreams come true! There was a Lindberg frame I was interested in but they did not have the color I wanted in the store. They placed a special order for me so I can try on the glasses in the color I was hoping would work before I committed to purchasing. The glasses came in, and the rest is history. I am currently writing this review wearing the glasses I have dreamed of owning for the last 10 years. My annual exam cannot happen soon enough. I received the best customer service at Wink and look forward to seeing Dr. Cohn and the rest of the amazing staff again next year.

I rarely give five star reviews as I typically will say there is always room for improvement. When…read moreI give a five star review it means I am 100% satisfied with the experience and service provided. I am admittedly picky about eyewear; The frames as well as the lenses. tl;dr- Eyes on Norbeck, and Raul specifically, are a 5 star experience! I purchased every day frames and lenses as well as a pair of prescription sunglasses. Not only did they have unique eyewear and quality lenses, they are a preferred provider in network with my vision insurance! I no longer have to go anywhere else when the time comes for me to look for new eyewear and lenses to go with it! Continue reading if you want the longer review! For years I went to a locally owned eyewear boutique, but after Covid, the shop was sold and their inventory was no longer unique or the high-quality of the previous owners. So I was on the hunt for a new place to purchase eyewear. I had already gone to several places in Washington DC and Northern Virginia and found that while some of the places had wonderful eyewear, they did not accept insurance and my out of network benefits would make purchasing eyewear a $4000 endeavor. Again because I am picky and have a penchant for I wear that is not mass produced. Add to that, I was also searching for an optical shop, where I would feel confident that my eyewear fit me properly, that the lenses were high-quality, and the person helping me select frames understood their inventory and had expertise in what they were offering. Enter Raul and all of the staff at Eyes on Norbeck! Upon walking in, you are created warmly and feel very comfortable. The shop has excellent lighting on the inside and nice big windows which bring in natural light. This is a big deal because lighting matters a lot when it comes to vision as well as the look and feel of eyewear. Immediately I knew I was in a place that cared a lot about vision. The selection of frames are unique and designer, yet reasonably priced. If I were to guess why they're pricing is so much more reasonable it would be because they maintain a regular clientele who are not only repeat customers, but bring in friends and family who also become regular clientele. Such was the case with me. One of my friends recommended the shop to me and I am so glad she did. Upon arrival, Raul gave my friend a big hug and he welcomed to me warmly as well. I explained what I was looking for and provided my prescription. Raul asked clarifying questions and made honest recommendations which included knowledgeable feedback on the frames and the fit. I had not made an appointment as I wasn't getting my eyes examined so I fully expected Raul to either take limited time with me or suggest I make an appointment and come back. I was wrong on both accounts Raul immediately, but without rushing, brought me around the store and we selected a few frames together. His expertise helped me not to feel overwhelmed and he very patiently, with a great sense of humor, brought me to making a decision on my eyewear that I feel 100% met my needs. Having worn glasses for over 30 years, and visited many places that sell eyewear, Eyes on Norbeck, and of course Raul, are a 5 star experience!

The doctor at Eyes on Norbeck is so kind, patient and knowledgeable. I have a bit of a more complex…read moreprescription and he has been so very nice to deal with. I would highly recommend his services. They have more tech type of equipment and also do virtual reality type of test as part of the evaluation process which is pretty interesting.

Dr Hoang was recommended to us. His staff was pleasant, he was thorough in his questions and exam…read more My adult daughter liked him, as did I, so we will go back

Do you want to be treated like a patient in a doctor's office, or are you ok with feeling like a…read moreline item on a financial spreadsheet? If the former, I highly recommend Kind Eyecare. Dr. Hoang and his entire staff treat patients with friendliness, care, dignity and professionalism. Dr. Hoang takes time to truly listen to me and address my concerns. You can tell a lot about an office by the staff; how they interact with each other and the general tone of the office. This a good one - staff engage with each other respectfully and are attuned to the needs of the patients who walk through the door. I would not hesitate to refer people to Dr. Hoang at Kind Eyecare.

The staff is friendly and helpful. Dr Borsuk explains everything well and has a very calm demeanorread more

I was refered to Modern Eyes from the Lions Club since I personally could not afford the glasses I…read moreneed for my eye health. I was greeted well, they treated me well, but when it came time to pick the glasses and add the prescription... Well let me just say I am still waiting after a month. I have called several times since 2 weeks before Thanksgiving and have been given the run around, constant apologies and then promised phone calls that never come. For this to become the most expensive pair of glasses in my history of being a mother of 10 children, and purchasing glasses many times, as I expressed today with another phone call to find my almost $400 pair of glasses. Still have to wait until next week to come in to have them sized. I was told more than 2 weeks ago that they were there and I would receive a call to come in and meet the dr. To measure them on me. Yet I received many excuses for the time lapse, no communication, no returned calls and futhermore no glasses. After requesting to speak with the doctor today and was told he does not take phone calls I was done. What in the world do you have to do to see.??