I'v been using State Farm motor insurance for more than 10yrs. Vicky and Rita have been my agent also for about 4-5yrs. I'm totally satisfied with the service I received from them. The response was on time. The coverage was great. 满意Rita的服务和解答。 read more

I have been a long-term client of this company for 13 years. I hold auto insurance, home insurance, life insurance and umbrella insurance with them. Whenever unexpected situations arise, they have always provided solid protection. I'd like to thank customer service representative Ina for answering all my questions professionally and patiently. I look forward to our continued cooperation in the years to come. read more

I usually don't write reviews, but Vicky and her staff really deserve one. My family and I had a great experience with this office. Everyone was welcoming, patient, and willing to take extra time to answer questions thoroughly. Rita and Vicky helped explain different policy choices in simple terms, which made the process much less confusing. We never felt pressured, and the office was very responsive whenever we needed help or clarification. You can tell they care about building long-term relationships with clients instead of treating people like just another number. Definitely one of the better customer service experiences we've had in a long time. read more

I have been using their services for over 10 years and have never considered switching to another company, especially given my experiences with others. Rita (and Ina) have been incredibly helpful over the years and always respond quickly to my questions and claims. Last year my car was vandalized and I had difficulty communicating with the body shop. They stepped in, handled everything professionally, and followed through until it was resolved. I'm truly grateful to them. Highly recommended! read more

I'm very fortunate to have found Rita for my auto insurance needs. After comparing quotes from multiple providers, Rita took the time to understand my driving situation and customized the most suitable coverage plan for me. She never pushed unnecessary policies or inflated the cost, and patiently explained the details of liability coverage, collision coverage, and other insurance options. read more

My family has been with Vicky State Farm for over 5 years, and agent Ina has always been professional in assisting with our inquiries and responding promptly. We were looking to make adjustments on the policy of our old car after getting our new car insured. Ina was very attentive when listening to our needs and expectations, and was exceptionally helpful and committed in providing the best suited policy options to us. We are pleased with the professionalism and services they have been offering. read more

Rita Chen and Vicky Chen are the best when it comes to both home and auto insurance. I enjoy speaking to both of them for any of my concerns, especially their advice as they are season veterans. I trust them to take care of my home and my car, and would not go to anybody else but them. Thank you for making my family safe for so many years!!! read more

10/10. Great customer service. Ina and Vicky were always there for me. Ina was always a phone call away. She's great at explaining all the fine print and insurance language. Provided the best packages and were very considerate when it came to pricing. Been doing business with them for 3 generations. They truly care. read more

Vicky Chen - State Farm Insurance Agent - G63 - Auto Insurance Near Me - Chino Hills, California

See all

During the past 10 years, they have been really helpful with my car insurance. Especially Rita. She's super patient and professional. She always tries her best to help us find the best solution and explains things very clearly. We are incredibly grateful for all her help! read more

I just purchased a term life insurance with Ina Wong at State Farm, Ina is very friendly and patient, she took the time to explain every detail of my life insurance policy in a way that was easy to understand. Her professionalism and genuine care gave me confidence in my decision. I highly recommend Ina for her exceptional and dedication. read more

10/10. Great customer service. Rita and Vicky were always there for me. Been doing business with them over 10 years. They truly care.

I have my car insurance with state farm through Rita, she is attentive and provides great customer service. Would definitely recommend them. They are easily contacted via phone or email, and they always respond in a timely manner. read more

Vicky has been my home and auto insurance agent for over 20 years. She and her colleagues have always resolved all my issues professionally and efficiently. Just recently, Everly Fan efficiently addressed my issues and resolved them for me quickly. Thank you, Vicky and Everly! read more

Rita and her team consistently provide excellent customer services through out the years I am with them. I have auto insurances with them for about 25 years. Rita always takes time to explain every detail information regarding the policies. Thank you for your dedication. read more

I was very pleased with Rita with her knowledge, help, professionalism and patience with me! She answered all the questions that I have in my mind. I really enjoyed talking to her. read more

Rita Chen was very helpful in helping me save money and the other staff were very also kind and helpful.

We have been with state farm for more than 20 years for our auto and umbrella insurances. Rita has always been so helpful providing us with the best policy options and notifying us whenever there are promotional programs that can help us save money. Rita and her team respond to our requests promptly and efficiently, save us a lot of time and troubles. We love to recommend them to anyone who is looking for a good insurance company. read more

Vicky and Ina Wong are excellent! My family has been with them for years now. Ina have been helping our family for all these years and things couldn't be any simpler. Thanks for the help! read more

Rita is a very professional and caring agent. She took the time to go over all of our State Farm insurance policies, including home, auto, and life. She truly cares about helping us save money while making sure we have the right protection in case of an accident. We really appreciate her support. Thank you, Rita! read more

Vicky and Rita are excellent! My family has been with them over 10 years now. They have been very helpful. Thanks for the help!

The staff here are warm and attentive, always patiently and carefully answering my questions. They offer advice and help me develop the most reasonable insurance plan. Even when I can't reach them by phone and need a response, they're always very responsive. Thank you for your dedication. read more

Agent Everly was very professional and helpful. She went above and beyond to find the best savings for me. I can't recommend her enough. Excellent customer service! read more

We were shopping to change our home & auto insurances from an insurance company that we have insurance with over 25+ years. Rita was very helpful and thorough in reviewed our formal policy coverage. Recommended consider umbrella insurance for our coverage. I had no clue what umbrella insurance is until Rita mentioned. This gave us peace of mind just in case any unexpected arise. With umbrella insurance coverage added to our home and auto insurance, we saved some money compared to the former insurance company. Customer service is very important for me, I want to be able to reach my agent when I need it and who is also very responsive. If you are like me, highly recommend Vicky Chen and her team. read more

Vicky & her staff are extremely knowledgeable, professional and great service to explain my policies! Meanwhile, they are always quick to respond my questions and analyze them thoroughly. Yes! I would highly recommend Vicky to my friends! Thank you! read more

Since the day I was born, my parents have been insured by Vicky's team because of their genuine care for their customers. Now, I am also insured by Vicky's team, and I have the same safety and peace of mind. Being unfortunate enough to have gone through 3 to 4 accidents, our primary contact Rita Chen and Vicky Chen have been responsive and attentive during all those hard times. Outside of those hard times, they will always inform my family and I on ways to get better rates for insurance. I could not ask for anything better in value and customer service, and I definitely recommend anyone to reach out. read more

I've had such a great experience working with my State Farm agent, Everly. She helped me smoothly adjust my car insurance coverage during an extended period of travel and made the whole process stress-free. Everly is incredibly kind, responsive, and knowledgeable--she made sure I had the right coverage at the right times without paying for what I didn't need. It's rare to find someone so genuinely helpful and easy to communicate with. Highly recommend her to anyone looking for thoughtful and reliable service! read more

I've been working with State Farm, Rita for many years. She is very friendly, professional, and responsive!

I'm State farm long time customer. I strongly recommend this office due to their professional service and willingness to provide extra service, such as recommending us on how to save money to tackle the ever increasing premium rate. Thanks for the great job you did. It helped us a lot! read more

Vicky and her team especially Rita are extremely talented and reliable. They have years of experiences our family have been with them for more than 15 years. Rita was very quick to respond to my family's concerns and updates regarding our auto and home insurance policies. They pay a lot of attention and tailored to my family's needs and give the best advices and value on our policies. read more

Agent was extremely helpful in getting me the best rate possible for my new car insurance and was professional and friendly. Any and all questions were answered with good explanations on effects on insurance rate and I feel very comfortable reaching out for any further help. I highly recommend Vicky's service if you want quality and fairly priced insurance. I haven't had any issues using her service for over the past year. read more

Vicky and her staffs are wonderful and always helpful. We have been their customers for many years and will definitely recommend our friends & family to them. read more

My whole family have been with State Farm for over few decades which include auto , renter , home insurance . Rita is extremely helpful and knowledgeable with providing her services . She recently helped me earn $300 bonus by providing me with instruction on setting up monthly auto pay on my car insurance with U.S Bank , now that's what I call an extraordinary customer service . I'm very grateful for her services also wish Vicky's team continue to do what they do best ! read more

I have been doing my auto and rent insurance with Vicky for over ten years. She is very professional, and her team is super helpful. She and Rita helped me calculate my new rates when circumstances changed, compared different options, and provided helpful suggestions based on my situation. They are friendly, and I can tell they care about their clients. I highly recommend this place if you struggle to find a decent auto insurance agent. read more

Vicky is a very responsible and professional insurance agent. She has provided services to my family for several years. I consult her about insurance coverage policies, claims or insurance-related issues every year(renewal time, lol), she always very patient and can provide very helpful solutions. Highly recommend her!!! read more

Whenever an accident occurs, State Farm is dedicated to resolving our problems professionally and honestly promptly. We chose State Farm for every car we ever owned for 30 years. Vicky and her team are very knowledgeable and always provide suggestions to help me save as much as possible. We also receive greeting cards from them. I'm thankful for their hard work and friendliness. read more

Vicky Chen has been unprofessional since I've had my policy with her. I had asked her to cancel renters insurance the beginning of this year, she didn't do it and I was still getting charged for it since September. I called to ask her why it wasn't cancelled she gave me attitude, said she never received the email and didn't take ownership of her mistake and turned it around and tried to put the blame on me. I disputed the charge and they denied my claim and compensated me from August. So from February up until August that money was pocketed by State Farm for a service I asked Vicky Chen to cancel since LAST YEAR. When I call to speak to her she never picks up the phone. When I ask the other agents in her office to speak to her she's ALWAYS in a meeting or on the phone with someone else, when I ask for a return phone call I never get one. I've had other issues with Vicky and honestly should have went somewhere else long ago. Currently seeking other insurance companies. I would gladly pay more for a more professional experience. I do not recommend Vicky Chen at all. She's unprofessional, only comes into office on Fridays according to her agents, doesn't return phone calls let alone answer calls made to her. She genuinely does not care about you. I have attached said email to post. Hopefully she she's it now and takes responsibility for her mistake. read more

Vicky Chen - State Farm Insurance Agent - Auto Insurance Near Me - Chino Hills, California

We have been apart of State farm for a long time and they have always delivered excellent customer service! They are also very quick to handle any issue or requests you have. They are also extremely responsive which makes them very reliable! Highly recommend. read more

I just talked with Rita, and she gave me a lot of ideas on how i can get a good deal with all my insurance. Great services, and she offers great comments for me and my family. work efficiently. read more

Rita is very professional CSR that handle my case fast, accurate and satisfied. I recommend her to other friend for sure.

Rita is always patient and helpful to her customers. Anytime I ask her a question she is always quick to respond. Highly recommend!