The service was excellent and the prices were better than anywhere else! Will be recommending this…read moreto anyone who complains about their insurance prices.

John Wallace was extremely patient with me and took the time to answer all of my questions--and I…read morehad a lot of them. Throughout the entire process, I always felt that he had my best interests in mind. I never felt rushed, pressured, or like I was being a nuisance. One of the reasons I initially reached out to John was because he is a Ramsey Trusted insurance professional. After working with him, I can see why he earned that designation. He focused on educating me, helping me understand my options, and finding the coverage that best fit my needs rather than trying to sell me the most expensive policy. Communication was excellent. Because of the nature of my job, I'm often unable to take phone calls and can only respond periodically throughout the day. John was incredibly accommodating, frequently communicating with me by text and making it easy to stay in touch. His follow-up was exceptional. After my policy was written, the insurance company requested documentation showing who was at fault in a couple of previous accidents. I had no idea where to begin, but once again, John stepped in to help. He explained exactly what documents I needed to obtain from my previous insurer and guided me through the process. He even followed up with the new insurance company on my behalf and called me back to confirm they had received everything. That level of service went far beyond what I expected, and I truly appreciated his help during what was already a stressful situation. Most importantly, John provided me with a fair and competitive quote. After comparing my options, I ultimately purchased a policy through him that another agent had quoted at nearly twice the price--for the exact same carrier, coverage, and policy. John is honest, knowledgeable, responsive, and genuinely cares about his clients. He helped me understand my insurance coverage and options better than any broker I have worked with in the past. If you're looking for a Ramsey Trusted professional who puts his clients first, I highly recommend John Wallace.

Tony made this THE most pain free experience I had ever had when purchasing auto insurance; and he…read moredid it with one of the hardest cars to get insurance for; a 2021 Dodge Challenger R/T Scatpack. I was dreading the number I was going to get, but after a few questions he discovered things about me that would make it cheaper. When it was all said and done, it was less than $200 a month. I almost feel guilty....almost. No idea what Mark, Valerie, Cesar, Nancy, Jeff, and a few others are talking about, because I would recommend him (and them) to any and everyone I know.

Laura was extremely helpful and patient, in assisting me with find the right auto insurance. thank…read moreyou

Some of the best customer service I've ever had the privilege of experiencing! Lana was so…read morepersonable and friendly, and got me a much better rate than others. She's very genuine and got me through the process quickly and easily. The most outstanding lart, though, was the fact that they offer on-the-spot DMV services. I had a late car registration renewal to get sorted as well, and it was beyond convenient that I could kill two birds with one stone during the same time (as a working college student, my schedule is crazy and the last thing I want to do is stand in line at the DMV). This place is a hidden gem in the area!

speedy insurance doing fraud took big money from my account with out permission then change the…read moreprice even I said why you charge me it should be 1600 for 6 month they said it is for one month and next month will be 1950$ I don't believe this kind of scam happen in USA scam

If you want everything done quick and clean.. DMV, Insurance, Go see Yasmin and Tony.read more

Feels shady.... I…read morewent here to transfer ownership of my motorcycle. They said it would be $1452 to do so with new tags. Now they told me the DMV wanted 1253 and the $200 was a service charge. Which the guy discounted -$100... I go to the DMV and it was $619 to register... not sure what they were trying to get me to pay but even if they charge $200 extra.... Why double the price on me?? I would've paid $800 for the convenience... very shady place. JUST GO TO THE DMV FOR ANY THING RELATED.

Lorena is a gem! My husband used Preferred for years and when we got married, I had the pleasure of…read moretaking over the insurance stuff in our family, but luckily, I got to meet (virtually) and work with Lorena. She is so prompt at returning calls and emails, which I find rare in this day and age. Lorena keeps everything organized (not sure how she does it). This is very important because my husband has way too many vehicles! ;) She finds the best rates and works hard for us. We are very happy and plan to be with Preferred for a very long time :) Thank you Lorena!

Was looking around for insurance and inquired with this team. It doesn't matter what you need to…read moreinsure just make sure it's Lorena! Great customer service, attentive, communicative, responsive, polite, and truly humble specialist. Any question, she had the answer, any customization she has you covered. Extremely quick on her feet gets you your quotes papers and everything ready. From talking to her to having my policy ready was less than 20 mins and all over the phone. Good job Lorena!

Diana was really helpful. she helped me find the best deal for my car insurance and on top of that…read moreshe was super friendly, and helpful and transparent. will be recommending her to my friends and family.

Coming to this insurance place was amazing I got help right away and the agent Alma was amazing she…read morehelped me right away went out of her way to make sure I was Thank You Adriana insurance

I do not have insurance through them, however I am giving them five stars because of customer…read moreservice. I called the office to get a quote and was provided so much useful information. They took their time answering my questions, were very polite and not pushy. Thank you Nayeli for your assistance.

Easiest time I've ever had getting insurance ! Tiffany made it really easy and I was in and out of…read morethe office fully Insured in 15 minutes ! I'll definitely be doing my business with Scott Fowlers office and Agent's !

Big shout out to Cheyne, got me a good rate and knocked everything out within 15 minutes. Will be…read morerecommending!

Worst insurance ever. Will not return calls. Will not cancel policies. I have been trying to cancel…read moremy policy for MONTHS with no call back and now they are trying to bill me for a vehicle I do not have. ​

Summary: If you need top notch professional help for your insurance needs, WHO YOU GONNA CALL????…read moreGhostbusters! No way - GOOSEHEAD!!!!! Service: beyond expectations! Vanessa takes the time to go over every detail about your insurance options and coverage issues. Prices: wow! Check it out for yourself. Conclusion: I usually focus my attention on food/restaurant reviews, but the fact that I'm doing this review, should tell you something about the 5 stars!

Can't ask for a better agent. Vanessa provide excellent service for your…read moreinsurance needs and take time to explain policies details . She is exceptional! Highly recommended.

I've been getting insurance through Freeway insurance for almost 10yrs. From my Honda to my new car…read morenow. They've always been polite and helpful with my needs. They always have remarkable customer service. I've been to 3 different ones, 2 in Lancaster and 1 in Riverside. All equally great customer service. I even recommended people to come into freeway for their insurance and it worked out well for them. I've been in an accident before, not my fault. I was stopped at a red light and a car drove through the red light. Hit another car and that car ended on my hood. At the time my car was only worth about 3500. I called to let the insurance company know what happened and asked if they could do what they can to fix my car up cuz I didn't want to make payments on another one. They helped me out and made over $6000 in repairs to help me out. Grateful for that always. Sara helped me out with my new Mazda 3 and got me a good deal on my insurance for my new car. Sara was very polite and we had a great conversation as we were doing the paperwork. Great customer service. All the people complaining about estimates, you're going through a broker. It's going to be higher the first time. The price drops after the broker fee. I'm fine paying it, because in the long run it has always worked out great for me. Thank you Sara. I appreciate the service and the wonderful conversation.

I am reporting this location for mismanagement and misleading sales practices regarding commercial…read morevehicle coverage. My family paid over $800 upfront to start a policy with Alondra, only to be told later that our work truck wasn't actually eligible for coverage. While mistakes happen, the aftermath has been unacceptable. It has been over 20 days and our $800 has not been refunded. When we went in person to resolve this, the staff was dismissive; Alondra refused to speak with us, and we were told to call a separate customer service line. Most alarmingly, they are now demanding proof of a new policy to 'cancel' a plan that was never active. This feels like an attempt to manipulate policy numbers at the client's expense. I will be contacting corporate and the BBB to ensure this is investigated.