Appreciate Lisa give a very professional help to customer she is truly likes help people and she…read moreis very experienced.

Judith was very professional and answered all my questions clearly and promptly. She even went the…read moreextra mile to check up on me to see if there was anything else she could help me with later on in the day, which I appreciated. All in all I am very pleased with her customer service.

I would like to thank Hailey Tlatenchi for helping me with my car insurance. She was courteous,…read morefriendly, and answered all my questions. I was paying way too much elsewhere and she helped me get a lower price. Thank you so much for your help Hailey. I will definitely be recommending my family and friends.

stephani helped me get the most affordable quote in the SGV & i tried EVERYWHERE. she made the…read moreprocess on getting auto insurance helpful, efficient, & quick. also made sure i understood the policy as i am young & acquiring insurance by myself. thank you !!!!

My husband and I have been with this insurance for a long time. Always great costumer service and…read morevery attentive. I was adding another car to my policy and Daniela helped me out:) she was very friendly and guide me in what benifit me more. Thank you Daniela for your great costumer service.

10/10 SERVICE!!!! Typically anything having to due with my…read morecar is a nightmare.. but a HUGE thank you to Daniela!!! She helped me throughout the process of purchasing an up to date insurance policy that worked for me! It was so easy and she was VERY knowledgeable about all the policies and procedures I needed to go through to be able to hit the road with the right coverage!

Adriana's Insurance is exactly like a car dealership, they pretend to give it their all, and once…read moreyou sign on the fine dotted line, you're screwed - don't think about going back to Adriana's Insurance afterwards thinking you'll be getting the same VIP treatment, its not going to happen! I was @ their El Monte office located on Durfee because I had a couple of questions, the agent Marisol asked if I had any other questions because she had to take "this call", personally, I thought that was very rude of her part - I grabbed my belongings without saying another word to her and left - I now refuse to pay that "brokerage" fee and help them stay in business - Do NOT make my same mistake, if you can, go directly through an insurance company without having to use their services, remember, Adriana's Insurance is a broker, you will end up paying that "broker" hidden fee! Not worth it!

Worst experience I've ever had. Made my payment then they called and said it didn't go through so…read moreI make a bigger payment so now im good for 2 months, letter says im canceled, called to clear it. Then another call to say im canceled. All within 2 weeks. Awful customer service.

Great Insurance Agency! Customer services was very helpful . Thank you…read more DE LA CRUZ FAMILY AND ASSOCIATES

Great Insurance Agency! Customer services was very helpful . Thank you Luis and Carlos!read more

I had a difficult time finding car insurance on my own, and Stephen made finding it quick and easy…read more I was able to get car insurance over the phone at a great price. I will definitely come back again for any of my insurance needs. He was very patient and easy-going. Very pleasant to talk to about what I needed.

Super nice and helpful guy. My insurance rates went up this year so I gave Stephen a call. He…read moreexamined my current policy and gave me some suggestions in addition to explaining all the recent changes in the insurance industry for me. A+ customer service experience.

Jing Zhang customer service is top notch. We have been with Kcal for years and she is a new rep to…read moreme. Wow, very friendly, quick efficient and best prices. Our health insurance was ready to renew. I was shopping around for quotes since it's so expensive. I got a few quotes that are actually lower than hers but BECAUSE she is so on top of everything and fast in response, I decided to still go with Kcal. Jing Zhang does not disappoint. I want her to work for my company! lol. I highly recommend kcal. Although they have fast turn overs on staff sometimes, they still have their act together and they respond promptly and know what they are talking about and always think in terms of customer's benefit, unlike other insurance companies who just want to cover their on xxx. Jing is great. I hope she gets a raise for a fabulous job she is doing. I cannot say enough good things about her. Thank you for all your help from your loyal customer!

I have had Kcal insurance for a year now. They have exceeded my expectations so far…read more 1. My Mortgage Co. is supposed to pay for my insurance, but they did not pay. Kcal insurance not only emails me to remind me. Their agent also calls me on the phone to remind me. 2. They are fast and efficient getting quotes to me on my properties. They carry a variety of the insurance companies and their pricing is very competitive. The larger the insurance agent, the more companies they are able to represent. 3. Kcal Insurance has the local feel with the national system. When I need help, I don't need to rely on having to wait for your agent to call Your back. They have a customer service phone number; every time I call a helpful representative always helps me right away. 4. When I called their phone number today an AI agent answered me in Chinese. Of course I didn't have good attitude with an AI agent and demanding to speak with a real person. The AI kindly asked what I needed, I answered it impatiently. To my surprise, the AI agent completely understood what I requested and repeated what I wanted and told me what I requested did require an actual agent and would transfer me right away. Wow. I was blown away by the Chinese AI Agent. It understood me and did not waste my time.

I have been with them for years since we moved to LA. The insurances seems reasonable and clams…read morewere processed quickly. Also I called to pay my bills was very quick and easy, especially the staff there were very helpful and friendly. I highly recommended.

We have been customers of Lily's for about a decade now, and truly appreciate the professionalism…read moreand reliability her team has consistently delivered. Highly recommend her services!

Jason is so kind and knowledgeable, we always ensure our properties with him. Staff is very…read moreinformative. Its always a pleasure doing business with him. I highly recommend him.

I implore you not trust the 5-star reviews here. When Jasen Ha was my agent, he would often solicit…read moreme to write him positive reviews via text, email, and more. To be frank, it was the most engaged he was with me during the entire length of his representation as my agent. He was fired from Farmers and I was passed to another agent in 2023. His office operates like a scam. His assistant would answer emails on his behalf, still signed "Jasen Ha" and she was for the most part clueless and unhelpful regarding my car insurance, home insurance, etc. When I did need help due to a collision, Jasen laughed on the phone at me. Do not trust this scammer and con man. Shame on Farmers for allowing him to operate his business as long as he did. P.S. The photo shoots Jasen and his staff have taken to appear "professional" are hilarious and should tell you everything you need to know about how he conducts his business: purely for show and self promotion.

Absolutely terrible. The true test of a insurance company is when you really need them. And when we…read moreneeded them, they weren't there,..avoid going thru Capitol West.

Worst insurance experience. They didn't communicate important things that end up costing you money…read moreafterwards. They don't do their job, and are extremely helpless in resolving situations. Some employees are audacious, few were truly helpful, bare minimum is the best you can get with them. They change up their story to cover their mistakes, even when you have proof.