Appreciate Lisa give a very professional help to customer she is truly likes help people and she…read moreis very experienced.

Judith was very professional and answered all my questions clearly and promptly. She even went the…read moreextra mile to check up on me to see if there was anything else she could help me with later on in the day, which I appreciated. All in all I am very pleased with her customer service.

I would like to thank Hailey Tlatenchi for helping me with my car insurance. She was courteous,…read morefriendly, and answered all my questions. I was paying way too much elsewhere and she helped me get a lower price. Thank you so much for your help Hailey. I will definitely be recommending my family and friends.

stephani helped me get the most affordable quote in the SGV & i tried EVERYWHERE. she made the…read moreprocess on getting auto insurance helpful, efficient, & quick. also made sure i understood the policy as i am young & acquiring insurance by myself. thank you !!!!

My husband and I have been with this insurance for a long time. Always great costumer service and…read morevery attentive. I was adding another car to my policy and Daniela helped me out:) she was very friendly and guide me in what benifit me more. Thank you Daniela for your great costumer service.

10/10 SERVICE!!!! Typically anything having to due with my…read morecar is a nightmare.. but a HUGE thank you to Daniela!!! She helped me throughout the process of purchasing an up to date insurance policy that worked for me! It was so easy and she was VERY knowledgeable about all the policies and procedures I needed to go through to be able to hit the road with the right coverage!

Loved my experience. Alfredo was very informative and helped me pick out a package that would fit…read moremy situation and price range i was outta there in less than an hour picked package paid got print out and was outta there insured would recommend this place to anyone

Adriana's Insurance is exactly like a car dealership, they pretend to give it their all, and once…read moreyou sign on the fine dotted line, you're screwed - don't think about going back to Adriana's Insurance afterwards thinking you'll be getting the same VIP treatment, its not going to happen! I was @ their El Monte office located on Durfee because I had a couple of questions, the agent Marisol asked if I had any other questions because she had to take "this call", personally, I thought that was very rude of her part - I grabbed my belongings without saying another word to her and left - I now refuse to pay that "brokerage" fee and help them stay in business - Do NOT make my same mistake, if you can, go directly through an insurance company without having to use their services, remember, Adriana's Insurance is a broker, you will end up paying that "broker" hidden fee! Not worth it!

Great Insurance Agency! Customer services was very helpful . Thank you…read more DE LA CRUZ FAMILY AND ASSOCIATES

Great Insurance Agency! Customer services was very helpful . Thank you Luis and Carlos!read more

Super nice and helpful guy. My insurance rates went up this year so I gave Stephen a call. He…read moreexamined my current policy and gave me some suggestions in addition to explaining all the recent changes in the insurance industry for me. A+ customer service experience.

I reached out to Steven to possibly save on my insurance. He was honest, professional, and a great…read moreguy. I would definitely recommend him and give him a chance. Thank you!

I have had Kcal insurance for a year now. They have exceeded my expectations so far…read more 1. My Mortgage Co. is supposed to pay for my insurance, but they did not pay. Kcal insurance not only emails me to remind me. Their agent also calls me on the phone to remind me. 2. They are fast and efficient getting quotes to me on my properties. They carry a variety of the insurance companies and their pricing is very competitive. The larger the insurance agent, the more companies they are able to represent. 3. Kcal Insurance has the local feel with the national system. When I need help, I don't need to rely on having to wait for your agent to call Your back. They have a customer service phone number; every time I call a helpful representative always helps me right away. 4. When I called their phone number today an AI agent answered me in Chinese. Of course I didn't have good attitude with an AI agent and demanding to speak with a real person. The AI kindly asked what I needed, I answered it impatiently. To my surprise, the AI agent completely understood what I requested and repeated what I wanted and told me what I requested did require an actual agent and would transfer me right away. Wow. I was blown away by the Chinese AI Agent. It understood me and did not waste my time.

Never knew I could switch to another medical Advantage plan called "Clever" which provided me…read more$105/month to buy groceries at TS Emporium. Thanks to Allie who helped me doing the switch.

This review is way overdue. It's not where you have your insurance, it's who you have your…read moreinsurance with. Hands down the best, most caring and thoughtful insurance agent I've ever met. You can be sure you are in great hands with Lily and her team. She is my first go to when my friends and family need a quote for insurance.

Our family has had StateFarm for awhile now, and they have been there to help us whenever we needed…read morethem. Lily is very responsive and stays in contact with her clients throughout the whole process, which is something I can confidently say doesn't happen with previous insurances I have had. Even when the office is busy and Lily is away, she has a small team of dedicated agents to help. Over my entire time with StateFarm, I have only had one issue where the claims department wanted to file my claim as collision instead of comprehensive. After questioning this decision, Lily and Jessica made sure to dispute my case with the claims department on my behalf. Wow. Not many agents would do that on their own accord. They then contacted me and let me know that they were able to get claims to reverse their decision based on the factual information that I gave to them after my accident. If you're in the area and looking for your new insurance/agent. Look no further.

Jasen and his team have been great from the start. I was fortunate to get connected with him after…read moremoving out to Los Angeles. I knew I wanted to continue with Farmers as I have existing policies out of state and This team has been the perfect match. I was matched up with great coverage at a very reasonable cost and Jasen's team worked diligently to get me the best deal in a reasonable timeline from inquiry to covered. I had a hiccup recently in my policy that resulted in some additional costs from the original policy. I reached out to Jasen and his team to clarify the notice I received of the changes and was quick to hear back from them and had a resolution to the issue within 48 hours. Jasen and his team are very accessible no matter what your preferred method of communication is. Talk, Text, Email, or post they will be there to help meet your insurance needs or answer any questions or concerns.

I implore you not trust the 5-star reviews here. When Jasen Ha was my agent, he would often solicit…read moreme to write him positive reviews via text, email, and more. To be frank, it was the most engaged he was with me during the entire length of his representation as my agent. He was fired from Farmers and I was passed to another agent in 2023. His office operates like a scam. His assistant would answer emails on his behalf, still signed "Jasen Ha" and she was for the most part clueless and unhelpful regarding my car insurance, home insurance, etc. When I did need help due to a collision, Jasen laughed on the phone at me. Do not trust this scammer and con man. Shame on Farmers for allowing him to operate his business as long as he did. P.S. The photo shoots Jasen and his staff have taken to appear "professional" are hilarious and should tell you everything you need to know about how he conducts his business: purely for show and self promotion.

Absolutely terrible. The true test of a insurance company is when you really need them. And when we…read moreneeded them, they weren't there,..avoid going thru Capitol West.

Worst insurance experience. They didn't communicate important things that end up costing you money…read moreafterwards. They don't do their job, and are extremely helpless in resolving situations. Some employees are audacious, few were truly helpful, bare minimum is the best you can get with them. They change up their story to cover their mistakes, even when you have proof.