Terrible communication. They didn't schedule my appointment correctly even after I stated the date and time very slowly and explicitly. I live 25 minutes away from the salon and gas is not cheap. Getting turned away was such a sad and angry experience. Needless to say, I did not reschedule. Waste of my time, energy, gas and money. :( i was so excited to get my nails done after such a difficult semester of nursing school. read more

I absolutely loved my experience here! My shellac typically only lasts about 1 week to 9 days and after getting my nails done at Vicky's, my nails lasted me over a month, which has never happened! There isn't even any chipping on my nails! Will definitely be back! read more

I used to come here all the time and recently moved on to a much better and relaxing nail salon. Here is why I stopped coming: Their wait times are insanely long (45min+) and they do not take appointments which hinders with your plans for the rest of the day, they swapped technicians midway while doing my nails, while Vicky has never been rude to me I still find it uncomfortable when I'm forced to witness her being rude to other clients, the salon is pretty outdated and the experience itself is not relaxing at all since it feels like you're part of a conveyor belt even though I'm paying $80+tip. I hate the parking situation too. There are far too many cons to continue going here so I decided not to. read more

Let me first start off by saying this, the customer service is awful here and the main reason I have stopped coming. Vicky is the owner and is in the shop daily doing eyebrows and nails. She is not friendly at all and has terrible manners towards paying customers. I've been a long time customer here (for years). I would come to get my nails done by Vicky's daughter and Vicky's husband (I think his name is Tom?) - both of these people are wonderful and very nice. I would also come every few weeks to get my eyebrows done by Vicky. As much as I dislike her, she is good at what she does. The shop itself isn't anything special or appeasing to the eye, in fact it's probably due for an upgrade. However they do seem to be fairly hygienic, I've seen them put tools in the heat machines to clean and cure them, and they do make you purchase your own nail file set which they can also store for you. I'm still on the hunt for a replacement salon, but seeing the rudeness that emanates from Vicky towards paying customers is just not worth it anymore! read more

I Have been going to Vicky's forever. I have cheated a time or two and gone for the quick fix and every time I wish I hadn't. If you want awesome nails you need to visit Vicky's Nails!! read more

I have been going to them a total of 19 plus years. They treat me and my kids like family. Great customer service clean place and sanatary. Top natch quality work. It's a family owned business. I go to them for eye brow waxing, bio gel and shellac nails and pedicures. They are the only salon I know that removes my ingrown nails. My nails last me 5 plus weeks and Vicky is amazing at shaping my eye brows. There is usually a wait because they are great at what they Do, so well worth it. read more

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Honestly they did a good job but the price isn't right. I would get the price confirmed before agreeing to service because they make it up on the spot. Full set of acrylics for $71+ tip read more

Horrible customer service!! I walk in for my FIRST TIME and ask about eyebrow threading, and the lady (Vicky) looks at me, says "Well I'm busy." and completely turns away and goes back to her other customer, leaving me standing there feeling like a pest. Unbelievable. I felt so uncomfortable already but I had already driven out 30 minutes to get there so I proceed to ask when I could be seen and she tells me blankly, "an hour" and turned back to what she was doing. I ask if I can make an appointment and she says she doesn't take appointments. At that point I didn't feel like she even wanted to make any attempt to make me feel welcome. I proceeded to leave since that was all there was left for me to do. Complete disappointment. I came here on a friend's referral but as a first time customer, I felt extremely uncomfortable and unwanted. Horrible first experience. Would not recommend. Left me feeling like I should be apologizing for "bothering" her. If you're not going to make a customer feel appreciated at least acknowledge them. Will not be coming back and I'll definitely be sharing this experience with my friends. read more

Vicky's Nail & Body - Horrible Customer Service. Referred here by a friend, and they made me feel completely uncomfortable and unwanted my first visit. - Nail Salons Near Me - Mississauga, Ontario

Went today to get my eyebrows done. Worst service EVER. The owner did not care one bit that she ruined my eyebrows, on top of that she DEMANDED me and rushed me to pay then to explain to me or have some sympathy that she removed more than HALF my eyebrows. IF YOU WANT YOUR EYEBROWS ALMOST GONE THEN alllll means go here!! I asked her in between the process of my eyebrows to see them before she goes more closer to my arch and she would NOT allow me. She thought that I wasn't going to pay so she RUNS to the door and LOCKS ME IN. This is a true story and I cannot believe that this had happened to me. While in shock she starts yelling at me saying that "You came with DISGUSTING eyebrows, I HELPED YOU!!" ^^ What kind of disrespect? 0/10 service. Never coming back here again, hopefully you do not come here as well if you want half your eyebrows removed. read more

honestly the best place. Yes there might be long wait times and it may look outdated, but they are very hygienic and great at their job. I go in every 2 weeks for shellac and to do my eyebrows. I have tried many salons when it comes to eyebrows and vicky is the best out of them all. I don't mind paying a few extra dollars to get my eyebrows done properly. read more

You get what you pay for. The pedicure is cheap but it's poorly done. They barely put any water in the basin for you to soak your feet. She cut my foot a bit when doing my cuticles. The massage part wasn't a massage but more like pounding. She didn't use a buffing block to make my nail even. She just slapped on the polish sloppily and sent me to dry. read more

I've been going to this place for years and have tried many other salons, but I keep coming back to this one. While it may not be the most professional place I've ever seen (eg. technicians eating in the salon, workers often speaking to each other in another language, etc.), I have had great results with all of the services I've chosen to get done here. Vicky does eyebrows most of the time, and she's great at shaping them. When I was in a rush to leave, Vicky herself helped my nail technician to get me out of there quickly. This is a no frills but great quality and value kind of place. I would recommend it to my friends and any Yelper! read more

This store is horrible for so many reasons, save your money and go else where. Their are drug dealers and thugs who are always posted up inside the store. The manager Vicky is rude and needs to learn better customer service skills. She messed up my eye brows one too many times. The last time I tried to give her another chance by letting my brows grow in and getting a thicker shape and this lady refused to do them. She is rude and has a nasty attitude and to be honest her work sucks just like her attitude and she is extremely over priced. The only positive is that her daughter does nails and has a very good work ethic. She has not done mine but her work is exceptional from what I have viewed. read more

I sort of wish I could give this place a 3.5 stars. Let me start off by saying that Vicky is very good at what she does. My eyebrows look fantastic. She takes her time, first trimming, then waxing, then threading, then tweezing. The entire process took around 15 minutes, which I quite like; please note that I went in with sasquatch eyebrows, so maybe that is why it took a little longer than usual. Regardless, I still appreciate the time she put in. However, the professionalism in the salon is definitely below par. While Vicky is very talented, she does no consultation prior to the service. I would have liked my eyebrows to be a little thicker, which I mentioned, but she didn't really take that into consideration, like one would do in a thorough consultation. Still, they look great. She also watched movies and spoke with other technicians, and if it weren't for the time she put in and how good the result is, I'd say she was pretty unfocused. The equipment seemed a little unsanitary, but nothing as bad as I've seen in other salons. The price was slightly more expensive than I'm used to, (13$ including tip), but I think it was justified. This salon is not for those looking for a relaxing, or even individualized experience. It's a pretty small place, located in the somewhat sketchy area of Hurontario and Dundas. Technicians are efficient and brisk, but still friendly. Also, note that there can be a considerable wait time, as I believe Vicky is the only one that does eyebrows. All in all, I am pretty sure I will return, despite quite the commute for me. Vicky seems to have natural talent (or maybe its experience?), and I can look past the pretty average customer service. I would recommend this place for sure. read more

Having been a long time devoted customer if this salon, I am very disappointed with the way the owner treated me yesterday. I lined up first person there at 1045 knowing they open at 12. At 1207....Vikki arrived barely acknowledging those that waited in 33 celcius heat. She instructed me to do pedicure first...then eyebrows. After my pedicure I go to her chair for my eyebrows...she continues doing her payroll totally ignoring me. After 15 minutes I went to tip the girl who had done my pedicure then walked to front saying Id like to pay ....no apology...NOTHING! And then to further insult me she takes a walk in customer for immediate service for eyebrows. Well Vikki..you made your choice...its no wonder you have such a high turnover of staff ! If you get this nasty when youre doing payroll for those poor girls who work 7 days a week for you. I WILL NEVER RETURN TO YOUR FILTHY SALON! YOU ARE RUDE AND IGNORANT AND YOU ARE NOT THE ONLY ONE WHO CAN DO EYEBROWS read more

Worst customer service! Allllwwwyysss packed and your not alwowed to make appointments. Guaranteed to wait at least 45 minutes and on top of all of it the people are so rude ! Last time coming to this place, they're nails are only a bit better then other places and they overcharge you like crazy for things other shops do ! read more

Not worth the wait whatsoever. Insane wait times with only one lady doing nails while four other employees sit on their phones.

I came here a few times to get my eyebrows threaded. She did an excellent job. Vicky is precise and took the time to shape them. I never felt rushed and felt relaxed going to get them done by her, she is definitely worth a visit. Only downfall is there's a wait and you need to schedule to see her. However I do show up after work and always appear to be in during rush hour. Regardless, worth the wait. read more

the min I walked in I asked about prices for a polish change..... they wanted 40 dollars for just a polish change with 1 or 2 chrome nails they made me feel un wanted as if I was ruining there sat night card game.... I immediately walked out.... never would go here again..... read more