Attendant put softener on my clothes without permission... never had that problem at any other…read morelaundromat

I rarely ever go to a public laundry mat but our washing machine in our house was out of commission…read moreso off to the laundry mat I went. This place was very very clean which I appreciated. It is open 24 hours! A wash is about $5 and dry is about $3 to get your stuff completely washed and dried. That's just for 1 load so a little pricy, but overall I would pay more for a clean laundry mat. Lots of washers and dryers available when I went. Parking right in front which was nice! Make sure to bring cash because the credit card change machine was broken!

Clean, big washers and dryers and always open. Also I like using a prepaid card to pay for the…read moremachines.

The first washer (#22) has hair and some other crud in it. I tried to report the dirty drum but…read morethey want me to pay $.50 to clean it. Then as I purchased a pay card (required) th machine says there is a promotion, use a $20 bill, get a bonus $2. The machine gave me $1. I cannot find any contact information except a phone number. I would like to have an email address to keep track of my communication. Finally, I think it's expensive. More than other laundromats. The lounge certainly has bells and whistles (play area for kids and bathrooms and tables appear clean. But the drums that claims to be 4x size washing machine is not. Maybe if a small European apartment is the comparison. That machine is $6.25.

i own my own business and i destroy my clothes in the process. i used to throw away clothes that…read morewere ripped or ripped seams or pulled pockets or broken zippers or tears or heavy stains etc... they never turn me away and do their very best to complete my requests. sometimes it isn't always possible but they give me solid reasons. i am elated as to how i am treated and the pricing is very fair for the service i receive. kelly is a godsend for me!

Our local nonprofit hosted a dinner for Prostate Cancer Survivors. Since we only have the dinner…read moreonce a year, the tablecloths needed to be pressed and presentable for the evening. We paid over $200 for 20 tablecloths to be pressed at Crown cleaners on university Avenue. I picked them up on the Monday before the dinner. I had no reason to look at them until 3 PM in the afternoon when we were setting up the tables. The dinner was at 5 PM When I contacted the owner Mary, she said that this is normal . She also stated that it is because of the fabric and that they needed to be folded. Since they are the professionals, I should've been told ahead of time that this was the best they could do. I told her how disappointed we were in the end result. I never asked for a refund or compensation from her. The reason is because from the very beginning of the conversation, she said this was normal. That is so hard to believe. What do you think?

Amazing!!! I have never had any issues with the service and I think it doesn't get enough hype with…read morehow awesome this company is!

great customer service, they do very nice work on cleaning clothes. i would recommend them to…read moreanyone looking for a laundry pick up service in Des Moines

JD is the nicest, most charming and pleasant gentleman. Bringing him our clothes is always a…read morepleasure. He takes his time to review each garment with me, asks when I would like it ready, gives me an honest estimate on time, and price when tailoring is required. I brought him a men's Burberry coat that I got secondhand for $20.00, and that fit like a tent, and he was able to tailor it to my slim, 5'6" frame. He's turned my ugly vintage, bell bottom corduroys into slim-fitting skinny slacks. He's repaired suits, de-pilled cashmere sweaters and done our dry cleaning. I don't go anywhere else to have these things done. This is the man.

We recently moved into town and had to find a tailor to hem and adjust our sons suit. We called…read morearound and the only person who gave us a quote was JD. He reminds me of my grandparents generation where a man stands behind his word and his work. They got my son's clothes done in two days and we'll definitely be using them for any future tailoring needs!

After reviewing the top ratings some older than a year to dry clean -- my professional…read moreorganizational jackets, pants and blouses the service was mediocre at best, and not of the quality for the $$ I spent. I had to redo a size makeup stain myself and leave a jacket with a missing button to be repaired after the four day wait. Yes, cleaners are a fading professional breed, but service can be so much better.

They provide excellent customer service and affordable prices every time I go. I just brought in…read morepants with a stain that I wasn't sure what it was. she said the dry cleaning typically works, but it didn't - so she worked on it three times with another cleaner and it worked! thankful for her diligence and kindness.

Consistently do a great job. I've taken my dry cleaning to Victoria cleaners forever, but the last…read moretwo items were really tricky. My spiteful dog peed on my husband's favorite suit. No, the husband was not in the suit at the time. I was reorganizing and hung the suit on a doorknob for five seconds (seriously, FIVE seconds)! The folks at VC told me the suit would have to be laundered first because dry cleaning would set the odor in. They told me it might shrink, but they'd do it in cold. I had no choice but to let them do their best. And their best was perfect! Husband is none the wiser. The second challenge was my oldest son's weighted blanket. It's WHITE and came with a duvet cover. My apartment-dwelling genius offspring spilled food on it, removed the duvet, and never replaced it. A YEAR later, he calls to ask how to wash the blanket. The details are grim, so I'll just share that this poor weighted blanket was so filthy I didn't think it could be white again. Victoria cleaners did it, though! Looks like new. I don't know how, but they did it. They are miracle workers, in my opinion.

LOST WEDDING DRESS AND RECEIVED SOMEONE ELSE'S! I cannot…read morerecommend Executive Cleaners OR Victoria Cleaners after the experience I had with them. What should have been a simple process of cleaning and preserving my wedding dress and veil turned into six months of repeated mistakes, delays, and unnecessary stress. Background: Executive Cleaners is owned by Victoria Cleaners. There was no manager at Executive for me to work with, so I was repeatedly sent to this Victoria location. February 2026: I dropped off my wedding dress and veil to be cleaned and preserved after my wedding at Executive Cleaners. March 2026: I picked up the preserved dress for the first time, only to discover that the inventory sheet did not list a veil in the box. The manager at Victoria Cleaners went back and forth with me for an entire week about whether the veil was actually inside. I was eventually asked to bring the box back so they could break the seal and check. There was no veil. I was told the dress and veil would be sent back to be properly preserved. June/July 2026: I received a message that my dress was ready again. I went to pick it up at Executive and was told there was actually nothing there. Since I was moving at the end of July, I made it very clear that I needed my dress back before then. Near the end of July, I finally received another call saying my dress was ready. When I arrived, the inventory sheet still did not list my veil. Victoria Cleaners contacted the preservation facility, which insisted that no veil had ever been sent. I was then told to open the sealed box myself because the veil was probably inside and simply hadn't been documented on the inventory sheet. When I opened the box, there was no veil. And then I discovered something even worse: THE DRESS INSIDE THE BOX WAS NOT EVEN MY WEDDING DRESS. I had been given someone else's wedding dress. I would have never known this if I hadn't broken the seal and physically removed the dress from the box to see and feel it. At that point, the manager was unable to locate my dress and had to involve the owner of Victorias and Executive. Update as of August 2026: After all of this, the manager finally located my dress and mailed it back to me. I finally have my own wedding dress back! After six months, countless phone calls, multiple mistakes, delays, and an incredible amount of stress, I finally have my own wedding dress back. I also still have not received the reimbursement check for the preservation that I was promised back in March after the dress was incorrectly preserved the first time. My wedding dress is incredibly sentimental to me, and having to repeatedly worry about whether it was lost, improperly handled, or potentially given to someone else was an experience I would never wish on another bride. Save yourself the headache, stress, and hassle. I strongly recommend using another company for something this important.

Seriously don't come here. After hours of negotiating they only compensated for a fifth of the…read moreprice of the dress they ruined then also refused to give the actual dress back so we could use that money to try to fix it. Horrible. Don't ever come here. Totally unprofessional and rude even when you try to talk to them nicely.

They dont listen and launder my custom fitted shirts when Ive asked repeatedly to dry clean. They…read morelost my Brooklinen comforter. Ive had it with the constantly bad service and now losing a $500 comforter. If you dont care about your clothes, bring it to crown cleaners.

My first time using this dry cleaner. I sent five pair of pants in and one of my five came back…read morewith blue stains down the leg. There was a sticker attached to my pants, saying something to the effect of defective before they received it. An absolute lie, my pants were in perfect condition. Hundred dollar pants down the drain. I'm hoping somebody reaches out to rectify the situation.

My first time using this dry cleaners. I brought in a pair of drapes. They hung perfectly, but…read morehadn't been cleaned in several years. The drapes were ready when they said they would be. However, they look like absolute JUNK now. We were charged over $100 for the "cleaning". Besides them making a complete mess of the pleating, I noticed they had also broken all of the bottom tacking. I used to hang drapery professionally, and I would have been embarrassed to even suggest hanging something like this. They may be okay for cleaning clothes, but find someplace else for drapery.