The first washer (#22) has hair and some other crud in it. I tried to report the dirty drum but…read morethey want me to pay $.50 to clean it. Then as I purchased a pay card (required) th machine says there is a promotion, use a $20 bill, get a bonus $2. The machine gave me $1. I cannot find any contact information except a phone number. I would like to have an email address to keep track of my communication. Finally, I think it's expensive. More than other laundromats. The lounge certainly has bells and whistles (play area for kids and bathrooms and tables appear clean. But the drums that claims to be 4x size washing machine is not. Maybe if a small European apartment is the comparison. That machine is $6.25.

From the owner: Your self-service laundry destination located in West Des Moines, IA with a welcoming, clean…read moreatmosphere. Open 24 hours. Free WiFi.

i own my own business and i destroy my clothes in the process. i used to throw away clothes that…read morewere ripped or ripped seams or pulled pockets or broken zippers or tears or heavy stains etc... they never turn me away and do their very best to complete my requests. sometimes it isn't always possible but they give me solid reasons. i am elated as to how i am treated and the pricing is very fair for the service i receive. kelly is a godsend for me!

Our local nonprofit hosted a dinner for Prostate Cancer Survivors. Since we only have the dinner…read moreonce a year, the tablecloths needed to be pressed and presentable for the evening. We paid over $200 for 20 tablecloths to be pressed at Crown cleaners on university Avenue. I picked them up on the Monday before the dinner. I had no reason to look at them until 3 PM in the afternoon when we were setting up the tables. The dinner was at 5 PM When I contacted the owner Mary, she said that this is normal . She also stated that it is because of the fabric and that they needed to be folded. Since they are the professionals, I should've been told ahead of time that this was the best they could do. I told her how disappointed we were in the end result. I never asked for a refund or compensation from her. The reason is because from the very beginning of the conversation, she said this was normal. That is so hard to believe. What do you think?

great customer service, they do very nice work on cleaning clothes. i would recommend them to…read moreanyone looking for a laundry pick up service in Des Moines

Amazing!!! I have never had any issues with the service and I think it doesn't get enough hype with…read morehow awesome this company is!

We recently moved into town and had to find a tailor to hem and adjust our sons suit. We called…read morearound and the only person who gave us a quote was JD. He reminds me of my grandparents generation where a man stands behind his word and his work. They got my son's clothes done in two days and we'll definitely be using them for any future tailoring needs!

JD is a wonderful person and does fine tailoring. I won't go anywhere else for alterations.read more

After reviewing the top ratings some older than a year to dry clean -- my professional…read moreorganizational jackets, pants and blouses the service was mediocre at best, and not of the quality for the $$ I spent. I had to redo a size makeup stain myself and leave a jacket with a missing button to be repaired after the four day wait. Yes, cleaners are a fading professional breed, but service can be so much better.

They provide excellent customer service and affordable prices every time I go. I just brought in…read morepants with a stain that I wasn't sure what it was. she said the dry cleaning typically works, but it didn't - so she worked on it three times with another cleaner and it worked! thankful for her diligence and kindness.

Consistently do a great job. I've taken my dry cleaning to Victoria cleaners forever, but the last…read moretwo items were really tricky. My spiteful dog peed on my husband's favorite suit. No, the husband was not in the suit at the time. I was reorganizing and hung the suit on a doorknob for five seconds (seriously, FIVE seconds)! The folks at VC told me the suit would have to be laundered first because dry cleaning would set the odor in. They told me it might shrink, but they'd do it in cold. I had no choice but to let them do their best. And their best was perfect! Husband is none the wiser. The second challenge was my oldest son's weighted blanket. It's WHITE and came with a duvet cover. My apartment-dwelling genius offspring spilled food on it, removed the duvet, and never replaced it. A YEAR later, he calls to ask how to wash the blanket. The details are grim, so I'll just share that this poor weighted blanket was so filthy I didn't think it could be white again. Victoria cleaners did it, though! Looks like new. I don't know how, but they did it. They are miracle workers, in my opinion.

Brought in a silk duvet, now it REAKS of spray tan. Like wtf???? Looks nice, but whole room now…read moresmells like fkn spray tan. How does this even happen.

I have been going to Crown for several years. They not only do dry cleaning but they also do…read morealterations. The dry cleaning work is exceptional and the staff are very helpful and competent. If you drop off you clothes early in the day you are able to pick up after 5pm the same day. They have a drive-thru. You can drop off and pick up in the drive-thru plus the have home pick up and delivery that is free too. I highly recommend Crown as they are consummate professionals. They will not be the cheapest but the high quality of the work they do it is a fair price.

Seriously don't come here. After hours of negotiating they only compensated for a fifth of the…read moreprice of the dress they ruined then also refused to give the actual dress back so we could use that money to try to fix it. Horrible. Don't ever come here. Totally unprofessional and rude even when you try to talk to them nicely.