Passing through town, found this place nearby. Came in early Tues. Afternoon, it wasn't busy and it…read morewas really clean. The woman here working on site was very nice and sweet and went out of her way to do so as well. Thanks!

Attendant put softener on my clothes without permission... never had that problem at any other…read morelaundromat

The first washer (#22) has hair and some other crud in it. I tried to report the dirty drum but…read morethey want me to pay $.50 to clean it. Then as I purchased a pay card (required) th machine says there is a promotion, use a $20 bill, get a bonus $2. The machine gave me $1. I cannot find any contact information except a phone number. I would like to have an email address to keep track of my communication. Finally, I think it's expensive. More than other laundromats. The lounge certainly has bells and whistles (play area for kids and bathrooms and tables appear clean. But the drums that claims to be 4x size washing machine is not. Maybe if a small European apartment is the comparison. That machine is $6.25.

From the owner: Your self-service laundry destination located in West Des Moines, IA with a welcoming, clean…read moreatmosphere. Open 24 hours. Free WiFi.

great customer service, they do very nice work on cleaning clothes. i would recommend them to…read moreanyone looking for a laundry pick up service in Des Moines

Amazing!!! I have never had any issues with the service and I think it doesn't get enough hype with…read morehow awesome this company is!

We recently moved into town and had to find a tailor to hem and adjust our sons suit. We called…read morearound and the only person who gave us a quote was JD. He reminds me of my grandparents generation where a man stands behind his word and his work. They got my son's clothes done in two days and we'll definitely be using them for any future tailoring needs!

JD is a wonderful person and does fine tailoring. I won't go anywhere else for alterations.read more

After reviewing the top ratings some older than a year to dry clean -- my professional…read moreorganizational jackets, pants and blouses the service was mediocre at best, and not of the quality for the $$ I spent. I had to redo a size makeup stain myself and leave a jacket with a missing button to be repaired after the four day wait. Yes, cleaners are a fading professional breed, but service can be so much better.

They provide excellent customer service and affordable prices every time I go. I just brought in…read morepants with a stain that I wasn't sure what it was. she said the dry cleaning typically works, but it didn't - so she worked on it three times with another cleaner and it worked! thankful for her diligence and kindness.

Horrible experience. Dropped my daughters prom dress off and asked for a quote for cleaning. We…read morewere told that they'd have to call us. Asked how long. They said "wedding dresses take a couple of weeks" We never received the call. After reaching out, finally received a call saying they needed to "soak" it and it would take more time. Again asked a price. Again told we'd get a call. No call. Asked a timeline. Again. No call. Called multiple times. No status. Eventually reached out to the owner (Neal) who responded quickly at night and assured me he'd contact me the next day. When I hadn't heard by late afternoon, I called. He had "left for the day." I emailed as well. No response. I eventually had someone else continuously call, tracked it down, and apparently it had been there all along. HORRIBLE service. HORRIBLE communication. If I could give them zero stars I would. Pricing was not transparent despite multiple requests. I had to constantly follow up. They didn't even honor basic commitments. Not even the owner, after directly promising he would. Find somewhere else to spend your money.

They are ok. Obviously expensive as most places in the area. I don't like the way they hang the…read moreshirts with all buttons unbuttoned and sleeves left free on the side which makes it high likely the shirts will wrinkle before you even wear them. I prefer like my old dry cleaner were he button most of the buttons and hold the sleeves in front of the shirt with a small clip

Consistently do a great job. I've taken my dry cleaning to Victoria cleaners forever, but the last…read moretwo items were really tricky. My spiteful dog peed on my husband's favorite suit. No, the husband was not in the suit at the time. I was reorganizing and hung the suit on a doorknob for five seconds (seriously, FIVE seconds)! The folks at VC told me the suit would have to be laundered first because dry cleaning would set the odor in. They told me it might shrink, but they'd do it in cold. I had no choice but to let them do their best. And their best was perfect! Husband is none the wiser. The second challenge was my oldest son's weighted blanket. It's WHITE and came with a duvet cover. My apartment-dwelling genius offspring spilled food on it, removed the duvet, and never replaced it. A YEAR later, he calls to ask how to wash the blanket. The details are grim, so I'll just share that this poor weighted blanket was so filthy I didn't think it could be white again. Victoria cleaners did it, though! Looks like new. I don't know how, but they did it. They are miracle workers, in my opinion.

Brought in a silk duvet, now it REAKS of spray tan. Like wtf???? Looks nice, but whole room now…read moresmells like fkn spray tan. How does this even happen.

I have been going to Crown for several years. They not only do dry cleaning but they also do…read morealterations. The dry cleaning work is exceptional and the staff are very helpful and competent. If you drop off you clothes early in the day you are able to pick up after 5pm the same day. They have a drive-thru. You can drop off and pick up in the drive-thru plus the have home pick up and delivery that is free too. I highly recommend Crown as they are consummate professionals. They will not be the cheapest but the high quality of the work they do it is a fair price.

Seriously don't come here. After hours of negotiating they only compensated for a fifth of the…read moreprice of the dress they ruined then also refused to give the actual dress back so we could use that money to try to fix it. Horrible. Don't ever come here. Totally unprofessional and rude even when you try to talk to them nicely.

My first time using this dry cleaner. I sent five pair of pants in and one of my five came back…read morewith blue stains down the leg. There was a sticker attached to my pants, saying something to the effect of defective before they received it. An absolute lie, my pants were in perfect condition. Hundred dollar pants down the drain. I'm hoping somebody reaches out to rectify the situation.

My first time using this dry cleaners. I brought in a pair of drapes. They hung perfectly, but…read morehadn't been cleaned in several years. The drapes were ready when they said they would be. However, they look like absolute JUNK now. We were charged over $100 for the "cleaning". Besides them making a complete mess of the pleating, I noticed they had also broken all of the bottom tacking. I used to hang drapery professionally, and I would have been embarrassed to even suggest hanging something like this. They may be okay for cleaning clothes, but find someplace else for drapery.