I haven't been here for years because this is not the kind of things I like to spend my money on. I…read moream to the point I couldn't put it off any longer. I had one on one customer service with Elle. She listened to me as I told her what I disliked about bras and why I wear the kind I do. She said "I know exactly what you need," and she was so right. Right now, everything is 30% off, and panties are buy three, and get two free. The store is so pretty, well stocked and clean. I like this place over Victoria Secret. I feel this store is more for mature women. I feel out of place at VS. I won't wait so long before returning this time. They do have a rewards program so be sure to sign up. 7/20/26

I was immediately greeted and helped into a fitting room to get sized. The ladies in here are very…read moreaccommodating, helpful and attentive to everyone in store. I liked all the options that were picked for me, they listened to what I was looking for and did not disappoint. Buying a bra can be so daunting and a little stressful but the staff made the process stress free and easy. I now know my actual bra size and have. Srelia le place to come back to!

I placed an order for two bras on February 9th and was told they would arrive in approximately 6…read moreweeks. On March 24th, I received a call letting me know that only one of the bras had arrived. I called on April 29th requesting a refund for the missing item and was told the owner would call me back, but I never received a response. I called again on May 19th regarding the refund request and was told the same thing, yet I still have not received a callback. I understand delays can happen, but after several months of waiting and multiple unanswered refund requests, the lack of communication and customer service has been extremely disappointing.

My wife shops here and as far as I know they are fare in their pricing for the hard to fit busty…read morewoman Husbands, get ready to fork out some money

Did not have a good time here. I was in a rush because I came from out of town to visit family and…read moreonly had an hour to spend. So many of the things I wanted to get (just basic T-shirt's and long sleeves) they were out of my size for smalls so I was also told to just buy it online. When it came time to pay I wanted to get an aerie credit card to help save an additional 20% but after a long time of waiting I came to know all the credit cards they had were expired. With everything I bought I could have saved $40.00. The trip here was just a bummer. I love everything the brand of aerie stands for but this store whether it'd be poor management, crazy busyness or the employees it just doesn't make you feel good. I've been to different aeries and they were very wonderful, helpful and had some much more of the essentials in stock.

super sweet employees!! always very helpful and kind. The store itself is always organized and…read moredoesnt feel clustered. Great experience every time :)

Came here to purchase skate boards for my nephews and was provided really good service. I have no…read moreidea what I'm getting into when I promised my nephews skate boards but their staff member, Xander, gave me all the information about skate boards that I needed to feel like a pro when I left the place. I like that! Xander was very knowledgeable and helpful. Did not try to upsell me anything. He actually gave me the best options for every part of the skate board and gave me the reason why he think it's better based on my nephews skill level. We ordered all skate board parts and they assembled them at the store at no charge. They give you 12% discount on everything if you order the entire thing from them. Left the place as a satisfied customer. If I have skate board questions or needs, I'm definitely coming back here.

Avoid....Terrible online buying experience. Haven't received what I bought and they won't issue a…read morerefund as of yet

I've been to all of the Ross stores in Bakersfield, and this one is my favorite out of them all…read more Every time I come here, I almost always find what I'm looking for in certain categories, like, shirts, sweatshirts, socks, bags, or random household stuff I didn't know I needed until I saw it. Now, is this store the most organized? Nope. Is it always super tidy? Also no. But honestly, that's kind of the fun of it. Shopping here feels like a little treasure hunt--if you're willing to dig through the racks and shelves, you'll probably walk out with some awesome finds at crazy low prices. And that is exactly why I keep coming back. The employees here? Honestly, I don't have much to say--nothing particularly great, but nothing bad either. They're just kind of there, doing their thing, which is fine by me. What I did notice is that they have a lot of security, which makes sense because, well, it's Ross. And they even have self-checkout now, which is awesome and so convenient when you don't feel like waiting in a long line. Just scan your stuff, pay, and go! If you're someone who loves a good deal and doesn't mind sifting through some chaos to find it, this Ross is 100% worth the trip

Tired of the inconsistent treatment at this location. I've shopped at this Ross location many…read moretimes, usually with a coffee or energy drink in hand. Like most people I'm exhausted and trying to get errands done. Never once was it an issue until now. Out of the blue, the security at the door told me I wasn't allowed to have drinks in the store after I finished my drink and asked where the trash can was. The security accused me of "sneaking" in a drink when she was busy greeting other customers. Nawh, I just walked in with my drink in hand and visibly drinking. Not my problem she was so into her gossip that she wasn't paying attention. No signs posted, no prior warning, and zero explanation. Just a random policy being enforced with no consistency. It felt more like being targeted for someone's inability to do their job than an actual rule. If this is a real policy, then why hasn't it ever been mentioned before? Why isn't it posted? Why is it selectively enforced? I'm not walking around with a Big Gulp -- it's just a coffee like any other tired adult running errands. And during the summer, it's a bottle of water. Yeah, I do this all the time. And it's Bakersfield. Did they want me to have a stroke walking from the parking lot to the store? There are many other places to shop at with better service and clearer communication for me to waste time here again. The deals aren't worth the energy anymore. And the selection isn't even good at this location.

The girls are so lazy and half ass work, I came into talk about my purchase being a two piece set…read moreand only had one piece of the two. They made it seem as if I stole the item even if I had all the proof to show I had purchased it. Even the girl at the register questioned me in a way as if I was lying. I called customer service and the good thing they gave me reassurance and even sent me my missing items, with a gift card on top of that. Customer service even mentioned to me that all I needed to show them was a receipt or order #. It was quick and easy but this store in particular made me uncomfortable and even at that, very frustrated.

No stars for you. This is the second time I'm wearing the pair of underwear I just bought and they…read morehave a hole in it! Never going back. I noticed the quality was different but still gave it a try. Do better.

I wanted to stop by this Tillys to see if my little one liked any of their tees. The graphic tees…read morewere 2 for $35. Women's graphic tees were 4 for $25. There were more sales, I got my little girl two pants, buy one, get one 50% off. Tillys is a bit expensive, but what place isn't. Right when we walked in, we were greeted. The store wasn't busy, and workers were keeping busy. The store looked very tidy and neat! One man was so helpful and friendly, sitting here I can't remember his name but he was walking around picking up clothes, asking customers if we needed assistance plus working the register. He rang us up.

Great inventory Very nice selection of clothing…read more Nicely kept Decent shoe selection Great deals and prices Friendly helpful staff Highly recommend

The workers here are mind blowing kind. Mason gave us the royal treatment at the dressing rooms…read more They have eight of them and this is the 10th store at the mall we've been in and none of them were like this. You can ask anybody who works here for help and they will stop what they're doing and walk over with you to what you need. The selection is great and they have every style and every size. The prices aren't cheap but if you catch it on sale, they have buy one get one free or buy one get one at 50%. It ends up being very reasonable. We have an account and we could order online and even get a little bit of a discount but there's nothing like the personal service they provide here so we schlep to the mall for it

If you sign up for emails/texts, Tilly's will sometimes send you coupons, so I ordered something…read moreonline and I called the store to ask a question about it. Josh answered the phone and was very helpful! When I went to pick up item, the store was very clean and organized, music was poppin' and Josh was professional and efficient with my pick up order.

Not even worth it to drive to Almost half of swap meet is…read moreempty or closed Not many options and mostly over priced

I really enjoyed looking at the little stores. They had cute clothes and lots of interesting toys…read more It was fun to look around. We will definitely be back.