I came in on a Sunday and got stellar service. The ladies kept checking on me and taking my finds…read moreto the fitting room so that I didn't have to carry it all around the store (which I greatly appreciate. Clothes get heavy.) All the ladies I spoke to were friendly and helpful, but one of the ladies there in particular was phenomenal. When she found out my fitting room didn't have a fan in there and that I was a little warm she brought me a small water bottle (I didn't ask for it--she just wanted to make sure I was comfortable.) I really appreciated how kind and helpful she was. It definitely made an impression. Their jeans and undergarment selection is great and their employees are also great. I would highly recommend stopping by. Great service and great selection.

Came in on Saturday March 29th around 11am to go bra shopping with my friend and our kids. My poor…read moreson started throwing up in the store and immediately the employees working there helped me. I can't say anything yet about the bras but the women working there that day really showed such love and care for me in that situation. I wish I got their names but they helped me so much in such an embarrassing situation. My poor son was covered in vomit and they let me use the bathroom to clean up and gave me extra paper towels and bags. They kept checking on me as well. Seriously the best ladies ever worked that day and I am forever grateful for them. Also got two bras and going to see how they work but they so far are super comfy and they had great deals compared to Victoria secret or torrid. Just overall an amazing place. God bless

First to Review-- Woohoo! As good as it gets!…read more Shopping and giving to charity at the same time!!! Does it get any better than this? The Box Lunch, located in the Boise Town Square Mall not to be confused with The Lunch Box, a waxing store downtown Boise, is a place where you can go to buy your favorite pop culture gifts. I like to think of it as a smaller Hastings store. They have Harry Potter, Disney, many different childhood tv shows and movies, all of which make perfect nostalgic, and pretty cool gifts. The best part is that The BoxLunch helps provide a meal to a person in need for every $10 spent on pop-culture themed clothing and accessories a meal is purchased for those in need-- how cool is that? The people here are friendly and the quality of items was very high. I encourage you to check it out, maybe find something that you want, or a pretty cool gift, and know you're leaving there providing a meal for someone in need.

We've been going into this store for couple years and today was the last. Never have we been…read moretreated like dirt before. Manager came out and wouldn't give any information and honestly made it worse. Disappointed in a lot of things that took place there today. It escalated to us calling corporate office and then telling us we were allowed to shop and they would confront there stay and employees. But they also were unaware of what was being practiced at there "privately" owned store. No longer will I give boxlunch my hard earned money.

Awesome place to buy since you walk in sales person smiling and giving a warm welcome . Especially…read moreLizzie she was awesome you had all the answers I ask and explain everthing in detail and all she even gave advice and what to get or what was the best or most popular for you. Lizzie is talented sale person recommended any body that buys thier ask for Lizzie. But if she not ask for abby she also great sale person knows a lot of the items they sell well recommended

Haven't been to a sex store in a long while. So I was very excited to say the least. Selection is…read moregreat a variety of stockings, books, toys, soaps, perfumes, supplements, lingerie and more! The price on some items can be a bit much for the quality of the item(s). The service was ok, felt a bit odd due to one employee in particular. She followed us around as if we were going to steal, which made things awkward and uncomfortable. I normally don't have any issues at any sex stores, but this employee was so adamant abt taking the items out of my hands. I told her no the first time, but she came around again and She INSISTED!! She also stood there until I did. Not a fan. It was embarrassing and uncalled for. If anything she could've offered me a basket since she wanted to "FREE UP MY HANDS" so bad. Like damn girl, you're taking your job a little too seriously. Not only that, but there were other customers in there as well. However, she wasn't lurking on them which made it even more frustrating. I probably won't be visiting this location again and if I do I will definitely say something. I don't steal nor do I intend to do so.

High quality high prices - u get what u pay for lots to choose top of line from…read moreHigh quality Top shelf Spendy

I walked in and Ryanne really helped me. Wanted sexy lingerie and really needed help that a…read moredifferent store down the street did not provide. Got a great outfit and accessorized it! Will come back.

Location inside Boise Towne (yes, with an e) Square Mall is the only drawback for me because while…read moreI'm not a fan of shopping malls my first foray into this J. Jill store - I noticed it on my mission-trip to Williams Sonoma - was an excellent one. Friendly service, think Nordstrom'esque for welcoming shopper and assisting with finding items and checking with the shopper in the dressing room, well laid out store and with plenty of space in aisleways, neatly arranged merchandise with plenty of options but not overwhelming in same, sizes from 0 to 2X and Petites too. The manager here could teach a master class to other retailers in the area about how to get it right. It makes me want to learn how to wear J. Jill clothing because while I have tried in the past, the J. Jill in the Central Oregon city I lived in was accessed from sidewalk in shopping area and didn't require navigating an indoor mall, so I'd go in when passing by, I never have really learned how to make it work for me, although I am for sure their age demographic and the unfussiness of the styling works for my preferences even if some of the designs are too Eileen Fischer'esque shapeless for me and I feel as if I disappear in them. I'm a smaller and shorter person, 5'4" / size 2, and somehow the regular sizes in JJill are too big for me but the petites aren't right either. But my BFF who is 5'7" / 8 looks great in everything she has purchased in this brand over the years, as does a friend who is in the average American woman size of 12 -14 and they are all dedicated shoppers of J.Jill products. (See closing comment...J. Jill cultivates buyer brand loyalty.) The price is right and in particular when they have sales. Next time I am brave enough to go inside the mall I will spend more time here. If they moved the store outside the mall, I'd be there more often. SERVICE: Dressing rooms are nicely set up. I LOVE that a staff person will check to see if you want a different size or color or item so that you don't have to get dressed to go out to the store floor again. (You hearing this Macy's?) COMFORTABLE ACCESS FOR EVERYONE: As a shopper with disabilities, I have had multiple sclerosis since college years and it is a progressive disease, I particularly appreciate the perfect ADA compliance for at least 36" clear space in aisles. This has been equal access law since 1990 but you'd be amazed how many retailers, in particular for clothing, treat this as optional. Good for J. Jill corporate and this Boise store manager for taking it seriously. Better access is good for all shoppers, and essential for shoppers like me. 411: If you like knowing something about the retailers you choose to support with your spending (we all vote with our feet and wallets) this Forbes article from September 2022 on J. Jill (named after the original founders' daughter) is a good one to chart the ups, downs ups of the business. (Nothing to do with J. Jill, but when I lived in NJ in 1980 I used to sit on my condo deck on some days and watch Malcom Forbe's Capitalist Tool hot air balloon drifting in the distance. A zillion years ago.) https://www.forbes.com/sites/walterloeb/2022/09/27/jjill-focuses-on-older-women/?sh=6fc27e574b0f Forbe's investor POSTSCRIPT: J.Jill is seeking greater acceptance with a "Welcome Everybody" campaign. The customer is uniquely loyal to the brand, the sales associates try to establish personal relationships for the brand. Growth is assured with the strong customer base and the broad size assortment.

Always friendly and helpful. Staff always attentive. My favorite store! I always find something!read more

The location in the Village used to be great. The manager is more interested in turning this place…read moreinto a Las Vegas shop with LV attitude. Move back to LV! The staff that used to be there was awesome. My wife (and several of her friends) loved having Elizabeth help her. I guess management decided to go WOKE and get rid of the mature, pleasant and knowledgeable staff. The staff members now do nothing for the store. My wife and several of her other friends will not be back. This place was a favorite, but now I can count the days until they close up. Too bad.

I was afraid of dress shopping, until I had a great experience here…read more This particular store had some excellent employees! I went in looking to purchase a dress to attend an evening wedding in September 2009...but I was completely clueless. I asked one woman for assistance and she was amazing. Then the other employee jumped in, they were practically my personal stylists. They weren't even remotely rude or pretentious...they may have enjoyed dressing me up more than I enjoyed all the attention :) For any girl/woman searching for a sophisticated look, White/Black has the goods. But this store definitely has staff that will really listen to what you want and help you find an outfit that suits your body type. I did A LOT of shopping around, and concluded that there really aren't any other stores in downtown Boise that offer the high quality service and selection (at a decent price). Overall, I bought a dress, shrug, necklace, and purse for $300.

I'm going to counter the other review. I had a similar situation happen and the manager took care…read moreof my return/exchange. This location seems a little under staffed, but good customer service.

Since an employee scanned the wrong item for transaction, I will now not get the full price back…read morefor return that I paid. And "nothing can be done" about it. This was enough to turn a frequent customer away. Really unbelievable.

Love this store! Great basics for great prices! Honestly, I'm only leaving this review because they…read moreonly had one review and it was a two star and I felt bad for them because I think it's much more than a two star store. But the lady who did leave the 2 star review had a lot of really good points and it was well thought out.

This was my go to in store, on line and even Loft Outlet. But in 2021‐2022 I definetely noticed a…read moredecline in quality fabric (less cotton and more low quality synthetics). They stopped carrying any mid rise jeans and only carry high waist. I think the most important feedback is I don't know who the audience is for this store. It used to carry more basic pieces for work and play trending to a more mature audience but now they have caved to too many trends. The colors and patterns are overwhelming and a good cover up to the poor quality. They do have more options on line if you can't find your size. But, this store looks a cross from a Three's Company set with moo moos and patterns from the 80s and a Forever 21 store with the cropped trendy tops. I understand the trends come and go but bring back the basics.