Update I was sent a message from the owner stating they did close but reopened at another locationread more

Amazing selection of vintage/y2k jewelry and amazing service! Prices are very reasonable and…read moreeverything is one of a kind

I've never felt strongly enough about a store to leave a negative review, but this one sucks? i've…read moreonly been twice and won't be back again, if you're going to only ID one person in the store don't lie about it and say you "ID everyone" i love supporting local businesses, but unless you want to feel singled out and weird don't go to this one. it's all just 550x marked up cheap Chinese plastic anyway, you could save yourself the time and money and shop online.

The associates were not very helped up. The entire time customers were walking around the store the…read moretwo employees just sat by the register gossiping at one point they started to talk about a customer who apparently was one of their regulars which I thought was rude and extremely unprofessional . Not once did they ask anyone in the store if they needed help, nor did they greet me, heck they never even left from behind the register. When I asked a them question about a product they did not seem knowledgeable and they didn't attempt to make any recommendations. Why work at a fun store like this to just sit and gossip all day. Most stores I've been in the employees are eager to help. It's sad that I see other people have put in their reviews the lack of customer service they received so apparently the store and management team are okay with this so I will not be back! Update- I spoke with the manager Jovanna about the service received and she was very nice and she was taken back by the situation. I updated my review from one star to three based on her response and promise to make sure my next shopping experience is better.

Me and my daughter came late at night to check this place out. The lady that was there was super…read moreawesome. We didn't feel embarrassed to ask any questions and she gave us some suggestions. It's crazy that there is a No touching the employees sign up and I asked her if that really happens. She said A LOT, which is crazy! This place doesn't feel sketchy but is well lit and clean.

Really like this place. It has so many lingerie pieces available and many different outfits for…read morerole play so many options. They offer a wide variety of things to meet your every need. They have a wide variety of condoms as well, so you can have sex SMARTER and more fun. They also sell pipes and cool gifts to give to your friends for jokes.

Typically the store is great, the selection and sales are good and it's almost always got my size…read more But my most recent experience- months ago now - was absolutely awful. I wanted to switch bras. I had bought one online, with a slew of coupons, sales, and discounts, it ended up with me paying next to nothing for the items I bought. Not surprising the combination I used since over the course of a year I bought over three thousand dollars worth of merchandise and had racked up quite a few rewards. So I went to exchange a bra for a different size. They pulled up my receipt and told me that since I didn't have a packing slip,I had thrown the wrong one away, they would only give me the credit amount of what I paid for the bra. Never mind that it was a new bra, in a size the stores don't carry -44B- and it still had all the tags on it. I just wanted a difference size. But they fought with me over it and made me really reconsider shopping as much as I do with this brand. In fact by comparison To last year I've maybe spent 500$ vs the few thousand and I have no desire to strike it up again with Torrid solely based on what I experienced with that store. I understand policies. I understand if it was clearance. But it wasn't. Not in their computer. Not when I bought it. I just wanted it exchanged for a different size! Ironically when they finally did process it after threatening to go through customer service one of the girls working out it aside to buy later specifically because that size and style were online exclusives. It was ironic and a bit insulting.

This Torrid has completely transformed. Rachel (new store manager) was the best thing that could…read morehave happened to this location. The old store manager was sweet as well, just didn't have the best staff! I was so excited when this location opened, but was quickly disappointed in how poor the customer service was. I dealt with it for a few months, but after November I was done with this location. I turned to online or Grapevine. I could not get over how rude the staff was at this location. My favorite employee there... Can't believe I forgot her name. (Short colorful hair with piercings) she's awesome. There was another one, but she's no longer there. They were the only reason I returned as long as I did. I vowed to never return to this location but my friend was visiting and had never been to Torrid. I recently had a major surgery and wasn't up to riding all the way up Grapevine, but just had to take her to Torrid. I decided to put my issues aside and take her here. Boy was I surprised! From the minute we walked in until The minute we left, we had the BEST Experience. Rachel was there every step of the way and made sure we had everything we needed. My friend was very pleased and I'm glad her first experience wasn't tainted with the rude customer service I received in the past. Can't wait till my next visit:)

They deserve 10 stars :) The whole team is wonderful! I am SO glad I booked a shoot...cannot say…read moreenough good things about it. And of course, my husband was absolutely over the moon after seeing my pics...he's on board w/me doing another shoot. You won't believe how comfortable you'll feel...I did nudes and was shocked at how effortless it was as well as how amazing I looked...I literally CRIED when I saw my slide show and I rarely cry. It was such a joy to see me as my best version of myself. I'm still on cloud 9 and it's been a few weeks since my shoot...can't wait to visit the team again and see what kind of magic they have in store again. :)

Absolutely the best experience ever!!!!! Made me feel very comfortable in my own skin. The photos…read moreturned out awesome and the hubbie can't stop talking about them. Every woman needs to do this at least once in their life! It's been days now since we went to my viewing of photos and he is still thunderstruck.

Show up at 6:40PM? You'll find the doors locked and the staff staring at you through the glass as…read moreif you're an idiot. Store closes at 7:00PM. Complaint made to corporate as well

I came by yesterday after over a year (I prefer Torrid) , but after being in the store without any…read moreassistance or a simple hello, I decided to leave. However, I really needed bras and decided to give them a second chance today. When I walked in, again no greeting! I made eye contact with one of the employees (different employee than yesterday) several times, but still nothing. I decided to look around as they were having a spectacular sale and I couldn't let an unwelcome attitude stop me from getting what I needed. While browsing, I came across another employee (manager ) and still no greeting. I was still determined to get what I came in for. After a while, I felt like I could spend my money elsewhere (where I feel welcomed) and was headed out the door when the manager approached me and asked if I needed help? This may sound like I'm being a diva, but this basic customer service. Greet your customers and make them feel welcome! After expressing my experience and frustrations to the manager, she went out of her way to make today's experience a pleasant one. I truly appreciate it and was able to find some great items at a wonderful price. I even got shoes for $8. I'm glad my experience was turned around and I plan to return again soon.

I absolutely needed some wardrobe updates. Mainly tops but was open to looking. Monica and the…read moreteam were amazing!! Great prices, adorable clothing - felt like I was in a Bougie boutique but prices were WOW! New convert. 11 shirts, 1 pair of JUDY BLUE jeans, 1 pair JUDY BLUE shorts, bra, panties, 2 earring sets and one necklace for $81.27. I'm so going back.

Decent prices and quality for women's clothing that's both cute and not your typical mall fare. The…read moreclothing is mostly casual, ranging on up to comfy-dressy (think flowy dresses but nothing formal really) for 20-somethings up to early 30s. There's definitely some clothing that's too young for me but plenty that is just right. You won't be wandering around afraid that someone is about to ask if you're shopping for your little sister. GREAT jeans for curvy girls like me, and this past week they've been buy 1 get 1 half off, with the jeans being around $30. SOLD. There is also a great selection of pants/jeans with a short fit, again, great for a petite chick like me. Shopping for bottoms is normally such a frustrating PITA. All the people who work here are really pleasant and helpful without pestering you while you shop. I'll be back.

Book w/ Danika. Book w/ Danika. BOOK W/ DANIKA…read more I've done a few shoots with Danika/HSR, from cosplay to boudoir to a book shop and I've not been disappointed. I'm also kinda self conscious and terrible at 'modeling' or 'posing' but Danika is patient, and works with me to ensure I'm comfortable. Anyway, somehow with her magic the photos always come out great, and they make me feel confident in myself and my body ~ I can party attribute my frequent wear of crop tops to Danika because she helped me step out of my comfort zone and her positivity is the best. 100/10 would recommend

Danika is amazing at what she does! She makes you feel comfortable and relaxed and somehow can get…read morea good shot from people like me who have two left feet and make awkward faces. I've had a few sessions with her from a boudoir to a couples shoot and each time her photos blow me away. Thank you for these and for being so patient and wonderful. 10/10 would recommend for everyone!