I would give this store 0 stars if I could. I had a similar experience to Paul M. I stood in line to the right but when I got there, the line supposedly started all the way to the left. So I went all the way to the left and once it was my turn, that representative said that she couldn't take me for whatever reason. So I expressed my disdain, left the items on the counter and was about to walk out, but I went back and asked to speak with a manager. But the manager was no help. I noticed that the reviewer that had a situation similar to mine was also African American. Is Victoria secret trying to tell African Americans in no uncertain terms that they are not welcomed at their establishments. They may want to rethink that. I'm not ready to let go of Victoria secret yet, but I will NEVER return to the one at Spotsylvania Towne center. read more

Service: While standing in line behind 8 other customers on the fat right register, the cashier waits until I get to be next inline to say the the line starts on the far left. Now no one was in line on the left when I arrived, as everyone was on the right side nd that's why I stood there. So when the cashier said that, myself and the young lady behind me said that we have been standing in this line behind eight other customers. So when the customers clear the cash register, I step up and the cashier ignores me and turns to the customers in the line on the left and yells: " I CAN HELP THE NEXT CUSTOMER IN LINE". I then asked her was she going to ignore me standing here. She didn't respond, but the customers in the line she was addressing, told me I could go on ahead and make my purchase. But I declined and just left! I was about to spend $1000 for two $500 gift cards for my wife and daughter, but I declined and just give them the cash! HORRIBLE SERVICE! They do not deserve my patronage. read more

Nice store, but sizes for bras and panties are all mixed around in the wrong bins while the sales people stand chatting with each other. Maybe they should help organize sizes while they are on the clock instead of socializing. read more

Horrible customer service. We had three people approach us. All started by asking if we would sign up for an Angel card. As soon as we said no, they ran off. When we needed help no one would help us. The cashier acted like she wasn't surprised when we said we were upset with everyone pushing the credit card then disappearing. This is the worst VS I've ever been to and we won't be back. read more

I always seem to run out of undergarments when I'm traveling haha at least there's a Victoria secret in every state right!? Purchased a cute bikini here once! Friendly employees! read more

Victoria's Secret - Pink store connected to Victoria secret! - Accessories Near Me - Fredericksburg, Virginia

The customer service isn't good, and the products aren't what they used to be. I went to replace one of my bras I bought 6 months ago. The wire popped out, and this time I wanted to try a wireless bra. I told my helper about what happened to my bra, and she got very defensive about it. She said that wires from Victoria's NEVER pop out, and then told me that I'm not supposed to wear the same bra everyday. (Duh, that's gross, but it tells me a lot about what she's thinking about me!) I sucked it up and tried some of her suggested bras. I told her I was a 36D or 34DD (depending on Bra type) and she hesitated, telling me I should be sized. I told her I was wearing the 36D that had the damaged wire if she wanted to see it, especially that it's in brand new condition. Even while trying bras on, she asked if I was filling the bra all the way. (I have a larger right boob lol) Sure enough, I ended up as being correct, and selected a 34DD bra. While leaving the dressing room, I overheard two other customers complaining about wires popping out. What a shocker! On my way out, they wouldn't honor an online Victoria's coupon, so I had to pay full price for the bra. No problem, but still, annoying. If this bra breaks, I'm done buying bras here. Small chested high school kids should not try to tell me how big my boobies are, let alone tell me how often to wear them! ;) read more

The customer service was great. The worker that helped me in the pink area was great. They didn't have what I was looking for out Wendy got it for me in the back. The other person in the pink section didn't even say that she would go in the back. The register line was long again to slow people where ringing up orders. The woman in front of me went off line so many times. Then when it was her turn she didn't have what she wants. read more

Victoria's Secret - Accessories Near Me - Fredericksburg, Virginia

i absolutely love this victoria's secret that i come to. i'm there all the time, however the last time i went there i had a very unfortunate experience. Baylee i believe her name was, i'm not too sure, i asked her for help and instead of helping me or redirecting me to another associate that COULD help me she just responded with an " i don't know i work in the back" and brushed me off!!!! again, i love this store i'm constantly shopping in here but she makes me never want to shop there again. read more

This location is really just like any other Victoria's Secret. They had many options in sizes for both clothes and underwear. Great deals. The customer service was ok. We had an employee check on us one time but she just asked if we were "ok", and walked away. There was several people in the store and I noticed that no employees were walking around to assist any customers. The women who checked us out was very sweet. read more

Worst VS I have ever been to. The check out is so slow. You will be in line for at least 30 minutes. The cashiers are rude and lack personality. The items in the store are VERY bare minimum. read more

I brought my sister some items online from New York where I live and had them shipped to her in Virginia. 2 of her bras did not fit and I advised her to go to her neighboring store and have them measure her and get her bras exchanged because she loves the tshirt style I picked out. Upon heading to the store she was exchanging in casual conversation and let the cashier know her sister works for the brand. The cashier whom she described as Hispanic was rude to her and said she could not process her return. She then got the store manager with the first name of C that also told my sister that she received an employee discount on her items and could not exchange it. Not the store manager nor the cashier looked at my sisters receipt to determine if her items were in fact discounted yet they denied her return and did not assist her. I called the store manager the very next day myself and spoke to her directly as she stated "she was busy taking in shipment" but I let her know my convo would only take a few mins. After speaking she advised me she made the mistake and did not check the receipt herself. She followed what her cashier told her which was that an employee discount was on her receipt. I let her know that I was very disappointed in how my sister was treated after I spent $198 on merchandise to make her feel better since she was going through things personal and these items were to cheer her up. The store manager and her staff did not think about the customer rules as one of the companies values and now my sister is not happy with the brand nor does she plan on shopping at Fredericksburg. I don't understand how a store manager did not assess an online receipt to see that all items were purchased with no discount yet still she let the customer walk away unhappy. The store manager even told my sister "your sister who works with the brand can get fired so don't push it" what a disrespectful way to talk to a customer who paid full price for her merchandise. I've notified customer service in regards to this horrid experience... and in my conversation with the store manager I expressed to her that as an employee with the brand I would never give my discount unwilling and beyond that if she had taken her time and follow the proper rules and regulations in processing a receipt correctly without being rude to her customers she would have saw it was a regular transaction and this could have all been avoided. For reference my online order number W013292949. Totaling $198 all full priced items read more

Just have to say that I went there a week ago to be fitted for a bra. The staff was awesome and super helpful. I think it her name is Louise, she was great!! Thank you for such great service. read more

I was amazed by the customer service that I received in this store. The sales associates on the floor were very helpful and friendly. The store was clean, organized, and ran like a well-oiled machine. I commended the manager, Circe, on her awesome staff. I will absolutely return to this store and recommend to others. read more

The service was amazing! However I had one unfortunate experience. Two sales associates talked me into getting an angel card making it sound like it was a benefits card, after signing up for it they handed me a pamphlet that explained it was a credit card and that I couldn't back out of it. This made me extremely angry. I don't think I will go back to this location. Besides their happy attitudes and friendly opinions, they were understaffed and didn't inform me about what I was signing up for. read more