I went yesterday to pink with my wife, and Sophia helped us out.She was completely out of this world,she was super helpful and went above and beyond to help my wife.She made sure she had her right size,the style she really desired, and made her feel understood. She's an amazing employee and an amazing seller.Her love for her job really shows.All of the girls from pink had good energy ,but Sophia takes the crown. read more

I came in to get exactly what I wanted a good bra. Found the perfect ones but wanted to see what size would fit me since I've lost weight. It was around 8:30 pm 30 minutes until they close. I won't lie this was the first time I go into a Victoria secret and I don't get approached for help while I'm looking. As I start going to the dressing room I hear the lady there yelling that the dresser is closed. I go to another staff to verify that they're really closed and she said to me well whatever she says. I had Nobody around to go to because everyone was cornered together just talking instead of helping the last customers. No care at all because they just want to finish but the place was not closed yet. I just walked out because you expect to spend my money at a place that doesn't even try to provide service. No, thank you. I'll go to another location, next time. read more

As Coco Chanel once said, "A woman should be two things: classy and fabulous." With a chain like Victoria's Secret, you can now feel that way nationwide, and heck, even internationally! Anyhow, I wouldn't typically review a Victoria's Secret, but something struck my fancy at this location. I think it's the saleswomen. They were seriously closing in on you as if they were fishermen and you were the last piece of fish they could get at the end of the day. The only thing is that in this case, you masochistic fish lady, you - you want to get caught. And boy, did I get caught... I walked into this store and saw the sale to top all sales. $35 all bras - ALL! Buy four bras and get a $50 Victoria's Secret blanket for free, as well as a $20 rewards card to use in January. Holy moly! JACKPOT BABY! That and with saleswomen like Vicky who was an absolute doll and helped me with selecting bras, well yes, I do indeed feel as Coco Chanel said I should. read more

Victoria's Secret - Voilà Victoria's Secret haul! - Lingerie Near Me - Miami, Florida

Shout out to this Victoria Secret during the pandemic. Everything organized and they were monitoring number of people entering the store. Indira was my helper and she Went out of her way to make sure I was finding everything and she looked around the store for things for me. She was very friendly. Nice experience at the store and the cashier lines were organized as well. Good job. read more

This year I went late to the semiannual sale because I have been busy, so since I was nearby thee Dolphin Mall I went to this Victoria Secret to check out their sale. I got what I need and with the price I'm used to. They didn't have sale in the lotions and accessories but overall it was more than enough for me. They had a good amount of personnel working and all the ladies that helped me were very happy and helpful with me. They had five ladies in the cash registers and this made the lines move fast. This store was organized. Este año me fui tarde a la venta semi anual de Victoria Secret porque he estado ocupada, así que ya que estaba cerca del Dolphin Mall fui a ver su ventas. Conseguí lo que necesitaba y con el precio que estoy acostumbrada a pagar. No tienen venta en las lociones y accesorios, pero en general, fue más que suficiente para mí. Tenían una buena cantidad de personal trabajando y todas las señoras que me ayudaron estaban muy contentas y serviciales conmigo. Tenían cinco personas en las cajas registradoras y esto hizo que las líneas se muevan rápido. Esta tienda estaba organizada. read more

Victoria's Secret - Lingerie Near Me - Miami, Florida

All five stars are for Sophia! She's the best. Pretty good store location. I would recommend this one over others.

I am impressed with their attempts at making your experience better. Its still kind of crazy, but now you are greeted in English (thank you) and some of the employees :: gasp :: CARE! -Read the info previous to this update.. read more

VICTORIA SECRET is the main store I shop for intimates in my opinion they are A-1! Now I usually shop at the Victoria Secret/Pink in Dadeland, but I had to come to the one in Dolphin mall because the correct robe size I needed. I called Victoria Secret Pink on Friday morning around 10:15 am to verify they had my size robe and that they can adjust $15 off coupon that I forgot to use the night before. The employee that helped me over the phone stated yes they can adjust it only to bring the receipt and that they had plenty of the free PINK M/L robes. When I advised her to hold a robe for me that I'll be there after work around 5pm she stated it wasn't necessary that there was enough. I asked one more time and she confidently told me not to worry they'll be enough. Guess what? My mistake was that I totally trusted her and didn't get her name. Why? Because when I got there there wasn't ANY to be found. BUT you know what everything happens for a reason...I came across PINK Store Manager Sheila who was incredible at her job. I wasn't even upset. She looked everywhere once that didn't work, she tried to order it online - nothing all sold out, then she called Victoria Secret to see if she can at least get a robe from there - nothing, then she called International Store Pink and nothing. The last thing she did was give me a 20% off next purchase that expires Dec 2019. I have to say through out the whole process of her doing everything in her power to help me in a satisfactory way she did it with a positive attitude, smiling and never not believing me or making me feel like I did something wrong. At the end of our interaction she got my name and number in case of miracle she came across the PINK M/L robe. Well as I was walking out one of her employees found it and happily called out my name to give me the robe. Sheila I can totally see why you are the Manager of the store. Thank you for above and beyond help! read more

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On this store you can find very friendly and helpful People, specific mss Lily Hernandez, she is a very nice person. I recommend this store. Thank you Lily, Congratulations read more

I'm a little annoyed with my experience shopping at Victoria Secret PINK yesterday at Dolphin mall. There was a 10/$35 sale and after a long day of work I was just trying to go in and out. An employee kept asking if I needed help and if she can tell me the promotions going on today so I agreed just because I know how retail can be and maybe her manager was around. After that she asked if she can take me to see the bras and I said when I finished what I was doing I'd call her. She practically kept pushing about the bras and even brought bras up to me and was trying to get me to try them on and even mentioned how if I bought one the commission would help her a lot. I was annoyed because I do not like shopping when employees are constantly on top of me. I managed to lose her in the store and I go to pay. The girl asks if I want to sign up for the card and I answered no right away. She kept persisting and persisting and again I said no. She began saying all the perks and what not and annoyed again, I said no. Something I love about VS PINK is that they offer student discount. I've gotten my student discount at every location, every time I have ever shopped at PINK and she would not apply my discount. She said it didn't exist. Honestly I was really annoyed at my whole experience there so I just paid it and left. I will not be returning to this location ever again. read more

Dear Victoria's Secret, Yes, you are THE mega store of all mega stores.... Probably the largest Victoria's Secret in Miami. But that is what your downfall is. I LOATHE to come into this location. I actually cringe. I can't tell you the countless times, I have just dropped all of my stuff where I was standing and just WALKED out because I couldn't deal with the insanity that is this store. And though I made it through to complete a purchase here last weekend, I guess I just have to let you know. The pitfalls: *Always cluttered, messy and disorganized. One can forget finding what they want, and should stick to what you have. Everything is just a re-stocking disaster... *Rude staff that don't seem to know what they're doing or have manners; as if you are inconveniencing them by asking a question or for assistance with sizes... *Complete chaos of customers - it's always OVER crowded with so many people that I become claustrophobic... I hope you guys can one day find some kind of organizational plan for this store. You have the potential because of your size and capability for holding so much of the glorious VS merchandise. Now just get it together please! With all due respect, SabrinaAnna* read more

Before I start to say anything negative about the store, let me say that in any Victoria's Secret store I've been to the customer service is always excellent. That said, I used to like their products, I can't say the same anymore. They are overpriced. I would always go for the deals, summer sales, free panty sales, and beginning of the year sales, to name a few. However, I have had about 3 of their bras, which have cost me $40-45 break apart in less than a year. It is ridiculous! I have bras from Walmart (yes, Walmart!) that have lasted longer! I am still a fan of their panties, but I have found I can get the same quality panties from Old Navy. Another positive thing I have to say is that I much prefer their online site to their actual stores. They have way more variety and I've never had a problem with the products. I've purchashed quite a few bikinis from there at reasonable prices. I say, you want sexy, go to Fredericks of Hollywood. You want comfort, go to Gap and Old Navy. read more

The store is disorganized and messy; the staff is rude and more preoccupied about socializing than helping customers. During my last visit 3 cashiers chatting behind the counter while 1 cashier (apparently new) took care of 8 customers in line. Love the clothes, hate the service. read more

Every women always love this brand, no matter what :) looks like MUST VS store every where (most of the time) always peak and messy :) specially when they have special promotion or big sale or new stuff coming, forget it... you need to wait on the line for this things. I am not the person willing to make a line for all this, I can wait till slow day like weekdays during office hours when people still work and I am doing my personal shopping :) Honestly we bought this famous brand, some of their stuff so pricey, no sense to spend few hundred dollar only for little things... well that's my opinion. I can use that money for something more important than VS brand, something more valueable. read more

I've always had a great experience at this store. The employees are helpful and courteous. The quality of their garments is really good. This is the only store where I shop for lingerie , body cremes and of course, the array of pink collection shirts , pants and hoodies!. The website often has a lot of good sales and great customer service. read more

This store is ALWAYS congested & it's not even an outlet! Be prepared to spend 1-2 hours either waiting in line or finding help/ fitting room/ open cash register. I spent an hour trying to find help because the majority of the employees speak broken to very little English. I'd recommend the VS at Miami International mall (literally 3-5 minutes across the street), customer service is a bit better & there's less people -- making in/out purchases better. read more

I've been this Victoria's Secret. several times. It's okay. It's large compare to other Victoria's Secret stores. The only thing I don't like about this place is that it's ALWAYS packed and it's ALWAYS changing the layout. I'm confused and annoyed when I go in. The staff isn't that friendly or helpful in finding or giving ideas. One time, I asked an associate if they can size me because I wanted to get the correct bra. She looked at me annoyed for interrupting her conversation with another associate and just gave me my size. I wanted to ask her a question, but I changed my mind because of her attitude. Another time, I got pressure to open a Angel Card--which I already had. I wish they would be more helpful then to ask me every five minutes about a Angel card and the promotion to get the discount. read more

I visit this store often only because its at the closest mall to me. The store has a great collection but i dont feel like i receive good customer service at this particular store. I often have to find someone for assistance and the line is always very long and disorganized. read more

Awesome and just fabulous. I basically like everything....I especially like their make up stuff and shoes . In addition, I particularly like their clothes especially beach wear. For instance, i purchase several swim suits . I like you alot and did I mention friendly customer service. See you soon Victoria Secret : ) : ).....friendly staff and excellent customer service equals a happy and satisfied customer : ) read more

So many people, so much selection... DONT KNOW WHERE TO TURN =) They are always packed, but can't tell: due to the room they have. Check out is just as fast: I block the outside world and focus on me. What my pampering needs are... read more

Lady named BARBARA at Dolphin mall (South Miami) - VS scammed me over Angel credit card today. She clearly told me that it is just a store card. It is not a credit card. I asked this question 2 times before signing up and she said it will not impact my credit score in anyway. I have never shopped at VS and Im not sure if I ever will. This is disgusting how they are trapping their customers. If BARBARA was my employee, I'd fire her for misleading the customer. She was clearly lying and that is highly unprofessional. This is going to be on my credit history for a long time now and will affect my credit score if I choose to cancel the card. I am highly frustrated and not sure how to fix this. read more

I had a great experience! They fit me for a new bra after i lost 20 pounds. They were nice and i was overall very happy.

Had an amazing experience, I felt like I had my own personal shopper... Yahira was the girl who helped me, anything I asked for she was sure to find it! Will be back soon! read more