First time customer of Victory Medical Pharmacy and they are next level in every arena. The facility itself is pristine and so clean. The pharmacists are so friendly and knowledgeable. You can tell they generally care about health and wellness as well as educating their customers. Aaron was so knowledgeable and helpful with a new medication I am taking. read more

I'm fairly new to Victory Pharmacy because of a new medication I'm taking. For some reason, I lose track of my refills and every time I call, they are so nice and helpful. And they always get things right. They deserve a higher rating on Yelp. For people who have had a bad experience, tone is everything. Be nice. read more

Customer service is not consistent and this is why I gave my three visits a 3/5. I have had really exceptional and efficient customer experiences and then at other times my experience has fallen really short. For instance, the pharmacist forgot to include needles for my syringes even though I had paid out of pocket. Always double check your prescription at pick up to ensure that everything is included in the package. An example of great service is that twice out of the three times I have been to the pharmacy, my medication has been ice packed for me which has been a great note of attention to detail. A lot of the medication provided by the pharmacy is not covered by insurance so it can get a bit pricey. Be sure to double and triple check with your insurance beforehand. read more

I have not had a positive experience here. I had to get a compounded prescription due to a medically documented allergy. My insurance company assured me the was covered, but Victory had me pay out of pocket. My insurance company called them directly to sort this out and they told them they weren't a compounding pharmacy at all and were actually hung up on. I will be trying somewhere else for my next refill. read more

Absolutely the worst. Terrible. Every prescription is an ordeal. No one owns anything. They are so confused and can't find any record of calls and reorders. They have unknowing people answer the phone then turn you over to someone who hangs up on the customer. Always a different pharmacist. If it wasn't for a certain injectable they compound here I would never do business with them. A mess. read more

They need a total overhaul of their Pharmacy. I tried to get some compounded hormone cream and it was the biggest mess I've ever gone through. I don't wanna waste my time telling you all the things that went wrong, but it was awful. It was a comedy of errors. When I talked to the manager about it ,who was very nice by the way, she said it was the fault of all the people that were new that worked there and they didn't know what they were doing. I guess that could be true. They need to get a strong manager there who really ride the employees and make sure that the customer service is top-notch because it is definitely not. What is the point of having a pharmacy if the customer service is lousy? It just doesn't make sense. read more

I called in to get a prescription refilled from Victory Pharmacy that had expired. Whoever the young lady was that answered the phone said she could/would not contact the doctor to have it refilled like every other pharmacy in the city does. So it's back to HEB where they know how to do basic tasks. Who hires these people to run off business anyways? read more

Totally disorganized and ineffective. The staff are all very nice, but it is clearly run by terrible management. I have a compounded rx and every time I try to fill it here it always takes at least 2 weeks to get it--even though they say it should be ready the next day when I call for refill--so I have to go weeks without. Do yourself a favor and find another pharmacy at all cost. read more

I've been picking up my medication at VMC Pharmacy for six years now, and I've always been impressed with their wide selection of joint support supplements. I appreciate the ability to consult with a pharmacist about my prescriptions, which gives me peace of mind. My wife loves the delivery service, but I prefer to get my daily steps in by picking up my medication in person. read more

I didn't even know there was a compounding pharmacy in this building, but so glad I found them. Truly top quality medication and service, as I was very happy with my experience. I was also very happy to hear that they do GLP1s. read more

Garbage. I'm over this place. They used to be my go-to pharmacy. Their new business model / new employees, whatever it is that is going on here....is just lazy? Pharmacy 101: if you have a prescription called in and you are out of stock, have the courtesy to call the customer and let them know. Maybe a text? Maybe an email? This isn't the first time. But, its a last for me. I'm headed out of town and called them to get an update on a prescription my doctor called in...yesterday. The person that picked up said, "yeah, we are out of that, we will need to order more on Monday". I told her I was leaving town for a week. She suggested, at 5pm on a Friday, 24 hours after my script was called in..."You may want to have your doctor send it somewhere else." Telling me that you didn't call because "I guess whoever got this didn't have time to call" isn't a valid reason for me to go out of town and run out of meds. As a customer for over 8 years, I can with confidence say- Go anywhere else. read more

I have been a patient here for 20 years and have always been impressed by the quality of care. It's also super convenient that they can draw your blood on site, do ultrasounds, physical therapy and they even have a compounding pharmacy where you can get your regular meds and any special compounded medications. All of the providers are very knowledgeable and they take most insurances. I especially like that they do more integrative care, combining western medicine with lifestyle, supplements and even nutraceuticals. I feel like that gives me more choices than most places. And if you are wanting hormone replacement therapy they know more about this than most family practices. Oh, and not that I have taken advantage of this, but they also have a Med Spa so you can get laser hair removal or Botox and other procedures while knowing that it's part of a real medical practice. I totally trust their providers and happily recommend the whole practice! read more

Victory Medical Center Pharmacy 4303 Victory Dr, Austin, TX 78704 Dear Patients Relations I am writing to formally complain about the service I received at Victory Medical Center Pharmacy. On multiple occasions, I have experienced rude and disrespectful behavior from the staff. Additionally, I was made to wait for several days due to a mistake on the pharmacy's part regarding the availability of the necessary ingredients for a compound. Furthermore, it takes an unreasonably long time--a week--to receive weight loss injections, despite the high costs charged by the pharmacy. The combination of poor customer service and long wait times has left me extremely dissatisfied. I hope that you will address these issues promptly to ensure that other patients do not have to endure similar treatment. Thank you for your attention to this matter. Sincerely, Anonymously Disappointed Patient read more

I used this pharmacy for a prescription that I get from my dermatologist. The pharmacy makes a combination of skin lightening and antiaging ingredients. The prescription is not covered under my insurance but I am able to submit for reimbursement with my HSA. The staff here is usually a pleasant experience. My first time using them I had an issue of no one calling me to say my prescription was ready. I called them to find out they didn't fill it because they thought I wouldn't pay due to the cost. That was annoying but I haven't had an issue that occasion. read more

I've been a customer for 11 years, but the revolving doors hiring policy harms customer service. The last time I was there, I was treated like somebody who just walked in by a new manager refusing to acknowledge a mistake, refusing to take back prescribed medicine, and issuing a refund. I will never set foot in this place again. read more

Very efficient and it does compounding. In general Victory Medical runs a very efficient service from checking to billing. PAs are very good. Off hours during non business hours can be busy. read more

I love using this pharmacy not only to fill my own prescription but also my dogs prescriptions when possible. There is never a guessing game of when my medicine will be ready and they always remember me. The customer service is hands down amazing in person, drive thru, or over the phone, and they seriously go above and beyond. High recommend! read more

I am a retired veteran and now work as a Special Education Intervention teacher for AISD. In reading the various reviews, I see some people have had so different an experience than I have. My experience has been positive from 2012 to the present time. The PAs and therapists have been instrumental in helping me with past military injuries, and new medical issues I have developed. Their guidance and treatment regarding my medical situations have been exemplary. Every person I have interacted with at Victory Medical Center was very customer-oriented. I am now having to seek therapy at a different location and I miss my Victory Medical Center therapist a lot. I am sure that everyone has their share of down days and negativity. For me, I can only say that the 5 stars I rated Victory Medical Center and the respective employees are not enough to express what their services have done for me. Thank you, Victory Medical Center. Respectfully, Ben Lopez read more

Victory Medical Center Pharmacy - Special Education Intervention Teacher. - Pharmacy Near Me - Austin, Texas

This place is trash. Google says they open at 8 am. The sign on the pharmacy window says 8 am. But fine there actual site says 9 am. Get there at nine am... first in-line and they have no one able to run a register. Ridiculous. read more

I have lived here 15 do years and I've never been to the pharmacy. I'm a practitioner and all the other pharmacies give me a 10% discount. They told me no. They were also very rude and not helpful. Peoples pharmacy It's by far the bomb! I will go to them see if they can order the product for me. read more

it couldn't get any better: Austin Java Coffee right in there, a wealth of organic and top shelf vitamins and supplements, friendliest staff..... did I mentioned Austin Java Coffee??? Thanks Victory Medical!!! By the way the new changes to the building inside and out came out FANTASTIC!!!! Thank you for EVERYTHING you guys do so well. read more

While this is not my regular go-to pharmacy, as I am bound by my Rx plan to one of those three letter pharmacies, I recently had incident to pick up a compounded prescription here which included strengths of different vitamins in the Rx. They have a drive through, weekday, evenings and weekend day hours. The price was reasonable. The service was fast and friendly. The pharmacist was even nice enough to, at my request, provide me a list of the everything in my scrip and the strengths. read more

Excellent service in the pharmacy these employee are well trained and knowledgeable went Thursday to get fill and was a bad day with pain sam and zack and one other I didn't get her name but the entire crew that day was awesome helped me and I left with a smile there manager on duty excellent girl thank you and thanks also to joy for her help was in pain and zack and sam offered me a coffee while I waited no words to thank y'all made my visit great read more

Horrible pharmacy. They never answer phones. There's no way you can talk to someone on the phone. Despite so many attempts to change pharmacy somewhere else they always send my prescription to this pharmacy. Stay away! read more

I've been a long time yelp member but have never had such a bad experience until now to leave a review. I am a patient at the Victory Medical Family Practice on the 2nd floor and I only have praises for the team there. I was suffering from the flu severely so I has my prescriptions sent to the pharmacy below in hopes that I can get my drugs ASAP. When I went downstairs to fill my prescriptions, I was told that one of them was not covered by my insurance and that it would cost $45. I thought it was strange being that pricey but desperately wanted to relieve my symptoms immediately so I just paid it. When I got home I checked with my insurance and was informed that the drug was indeed covered and should've only cost me $3.18. I called Victory Pharmacy back informing them of the situation and they had told me that the manufacturer that my insurance covered was not carried by them. They did not mention this at all when I had the prescription filled and had they informed me of this before then I would've filled it at a pharmacy that did carry the drug that my insurance covered. I essentially got bamboozled out of $40+ for basic medical care. I am truly disappointed that Victory Pharmacy had failed me in a time of medical need. I will continue to go to the doctors here but absolutely not the pharmacy. read more

I have been receiving services here for several years and one thing I love is their commitment to patient care, of course I have had those incidents when I was waiting Unusually long time. But they apologized and bought me a coffee. I have purchased products at pharmacy and was very pleased with results. I always recommend VMC to my friends. read more

The promise of local and good service is just not there, although the staff is nice. I've used them since they opened and share my doctor's office but had numerous problems which stem from a lack of follow thru and attention to detail. I have this pharmacy on speed dial because I'm never sure what I'm going to get or not get each month. You name it, they've managed to mess it up at least twice, which honestly is understandable but even after calling and getting assurances and apologies the same issues come up again and again. I'm done with Victory Pharmacy and happier for it. If you want local and customer service driven try People's Pharmacy or Tarrytown. read more

Victory Medical never has my prescriptions ready. It drives me nuts. And they never seem concerned that they're not ready. I had something called in this morning and it won't be ready till tomorrow afternoon. read more

James Montgomery and his staff are AWESOME to say the least. Everytime I go in there I am always greated with a smile, the correct prescriptions, and even reminder phone calls. It has a great atmospehere that you normally don't find in a typical pharmacy; from the great over the counter selections to a great cup of coffee!.....I drive all the way from Kyle if that tells you anything. Thank you to James and his entire team. ..Shane Phillips read more

The best service of any pharmacy! Plus, you can get a latte at Austin Java while you wait. Comfy tables and chairs while you wait, too.

This pharmacy did not care and made excuses until I said something. I rearranged my day to show up in time for the pharmacy to open and I sat outside buzzing the door to drive through while a pharmacist walks outside looks at me and takes a break already at 7 am then once I have had enough of sitting and waiting because now I'm going to be super late to work I go inside to the most unprofessional eye roller who obviously does not like the mornings and her job. I informed her while checking out that I was outside waiting in the drive through while people saw me but did not assist me. She then replied well it's early in the morning and we need time to open. In which I replied then don't say your open at 7. She just couldn't care less and I went on to tell the employee who saw me that it would of been nice for him to let someone know I was waiting outside. An apology from him and eye rolls from this place which is why I will be taking my service else where. The sad thing is my doctor is amazing and I did a heart health screening with lots of lab work to just check and make sure I'm healthy and my insurance has paid along with me every bit of this about 20,000 dollars then to be treated like they could care less is just very bad customer service. I will not be taking my child here or referring anyone. read more

Victory Medical Center Pharmacy is truly 5 Stars, and it's the staff that makes them 5 out of 5! James Montgomery really works hard to keep the customer's and staff happy. Zulma Gregory, Oren, and others are very friendly, helpful, and well educated. They are Compounding Pharmacists, Nutritionists, Acupuncturists, and Personal Trainers. I always feel they are sincerely there for me. They carry products that deliver what they were designed to like AIO (DNA repair and Adult Stem Cell optimization), OrthoMolecular (they have a great sinus and allergy supplement), and NuMedica (they have a great adrenal support product). I give Atmosphere 4.6 out of 5. Well they have great little tables to sit at, a fabulous small outdoor patio, and Austin Java inside. Beautiful mosaic tiling, and hardwood. They've created a great aesthetic experience like no other. The addition of some books, and maybe one or two plush loungers may be a nice addition. Again, the staff pushes it over the edge to a 5! Your slogan should be the "Pharmacy that's a Lifestyle". Writing this makes me want to go in, buy my supplements a smoothie. read more

I went a,couple of evenings ago to inquire about the status of o compound med my primary called in. I was somewhat confused about my insurance coverage. Staff was unprofessional and rude. I went down the street and had the prescription transferred. Same price, unbelievable customer service. read more

I wish there is Zero star option on Yelp. This Pharmacy does not deserve 1/2 star, much less 1 star. They don' t follow through to get the prescription approved. I have to call them to check on the status. Then one staff said it is approved and it will deliver on next day. I called the next morning to make sure. They assure me. I waited all day no one come. The next morning I called again now another staff "Aundrea" tell me different story. She now tell me it did not get approved until 3:00pm the previous day so now I have to wait 2 more days to get my medicine deliver so which version is right. They are incompetent. Audrea is sarcastic, unprofessional person. She talked down to me like I don' t understand English. She does not know the conversation I have with the staff. She automaticlly assume it is my misunderstanding. I put up with this every month to get a refiil . No more, go to People Pharmacy for better service. Dr. Franklin William is the owner of the Victory Medical & Pharmacy need to focus on Quality and Service for Patients instead of Expanding for more Profits. read more

I was calling different compounding pharmacies in the Austin area to see who had the best pricing for one of my prescriptions. I had not yet had a prescription filled there, but I had a very pleasant phone call with one of the staff member. I had questions about the ingredients used in the compound and the lady told me she would triple check with the manufacturer to verify. Not only did she take the time to verify the ingredients for me, they had the best pricing compared to other pharmacies. They also do delivery and ship medications. I will definitely have my next RX filled here. No doubt about it! read more

Wonderful pharmacy staff and convenient cafe in one room. My doctor sent my new compounded and regular prescription to this pharmacy (which is not my usual pharmacy). They called whenever they needed to update me of what's going on (to let me know the pricing and when I can expect to pick up my prescription). They handled everything from start to end. The compounded medication was ready within 2 hours. Even though my other prescription had to be ordered, they called me as soon it was ready the next day. I never got that service at any busy chain pharmacies. You guys rock! The staff took care of everything and made sure it was a stress free process, for me. Thanks again! read more

When I walked in I noticed there were other people already having issues with the staff and management of this Pharmacy. I went up to put in my script, the lady at the front was very nice. However she never asked her my insurance card and never checked to see if they had the prescription available for any youth. After waiting 30 minutes while watching about 8 people talk gossip behind the counters, look at their phone and hang out, someone asked if they could help me. I let them know I was waiting for my prescription and then she walks back to check to see if it has been filled. As soon as she asked, they all looked up and Scattered and then one of them began to finally look up my prescription. I heard one of them say quickly and dismissively that they do not have it in stock and I could go to another Pharmacy. After thirty minutes of nothing happening... Bad management, and I will not be going back. Meanwhile I had handed them a paper script and now they said they would not give it back and then I can have my Pharmacy call them to get it from them. What a waste of time. I will not be going back. read more

The pharmacy representative at Austin Pain Associates told me my topical compound would be ready to pick up next day at 3:30 at that location. It wasn't; all I got was an apology and a promise to deliver it to me in two days. read more

Michael H. said it all. Lovely people, zero attention to detail. I will not use them again, its too frustrating. I don't have time to stand there while they scurry around to find the Rx, correct the billing, etc. It was so bad the last time, they bought me a coke as an apology. read more

Staff very helpful amd professional. They care about their patients, and remember our names. I will always come here for my medical needs. Don't believe the bad reviews, I never leave reviews for ANYTHING!....if you wamt to be treated like a person, amd not a number, this is the place to go. Thanks, vixtory medical! read more