Wanted another set of eyes on a wound, so called for a same-day appointment at this urgent care…read more Showed up a little early. They took me in a little early. Friendly on the intake. When the nurse entered, very personable and positive energy. I left feeling like it was the best medical appointment I've had in years. I'd definitely go back.

I'm very disappointed with the care I received. The provider documented a full head-to-toe physical…read moreexam in my chart, but no such assessment was performed during my visit -- they didn't even bring a stethoscope into the room. I later saw that my insurance was billed for services that didn't occur. This happened twice, a few days apart. Again, no physical assessment of any kind. I urge anyone who's been treated here to carefully review their medical records and billing statements. If others have had similar experiences, I'd be interested in connecting.

Dr. Tanya Almaras. Saw her for 2 yrs. Initially she was a huge help. However , my appointment today…read moreI walked out and will never recommend her. My complaint was not with her but with their lack of notifications electronically. She immediately got defensive and said we can end this now "I will not be lectured" while lecturing me about follow up visits. I've got a subscription for you, get humble.

Each time we have gone to this location, the staff and doctors have been so kind and helpful. They…read morereally seem to go above and beyond.

The front desk to the back room staff and Doctors are all very friendly and welcoming. They ensure…read moreeach of our visits are comforting, professional, communicative, and honest. Dr. Grajcar was awesome to work with in a more urgent visit this first time around with our now 4 day old newborn.

Blonde lady at the front desk was extremely rude after I showed up for my appointment at the time…read morediscussed over the phone. She had actually scheduled my appointment much earlier in the day when I could not have possibly been there and never would have said yes to. She was very rude and didn't care at all that I had just driven 45 minutes for nothing.

I see my favorite doctor and nurse here at Primary Health on Happy Valley rd.. I make sure I'm…read moreearly for my appointments, and they always see me earlier. It works out well. Dr. Roberts is amazing and so is his nurse Howard. Great care team here. I would never be seen anywhere else. Kudos.

Had an appointment and found out Jessica Everman CENP canceled my appointment because "she had too…read moremany clients that day". Seriously? I was never notified. Was told the next available appointment was in May, 4 months from now. I've run doctor offices for over 40 years. Rating this location substandard.

I called theee months ago for paperwork to be faxed to insurance and it wasn't done. I called today…read moreand they refused to fax in paperwork for insurance unless the insurance called them. They used to be a great clinic but their customer service is unnecessarily poor. I'm trying to fix a problem I didn't generate and they have no interest in helping.

Save yourself. Don't go here. Horrible care, service, and clearly does not really care for their…read moreclients.

The best urgent care I've ever experienced. And at my age that is saying a lot! I hope I never…read morehave to go anywhere else!

COVID-19 TESTING!! Two of us went to the Cherry Lane location for drive-up testing. We called the…read morescreening number in the morning, answered questions asked by a real human (Brianna? very comforting yet professional), and were advised to head for testing. Right at the driveway, we were met by clear signage, AND a very pleasant nurse who made sure we went to the correct part of the lot. We had ZERO wait time (mid-morning, on Day Two of this site opening!). Another nurse came right away to take our info, briefly explain next steps, and direct us to a parking (waiting) area. I note they had all of us using every OTHER stall -- good automotive distancing. Every step of the way (more screening questions; a phone call from admin from inside the building; time with either a doc or PA, and then the testing swabs themselves), St Al's personnel were cheerful, efficient, and reassuring. I was really amazed at how smoothly the entire process flowed (especially having seen the news about the zoo that is St Luke's' testing). We received two tests -- flu, and Covid. The flu results were ready in about 20 minutes. In addition, because of symptoms, a prescription was phoned in for us -- and was ready in just a couple of hours at our pharmacy. (Covid results take 7-10 days.) Shouts out to the entire crew working on March 19, at around 10am. PA Jose Gomez was kind - but still efficient - in assessing us. He also gave very clear information, and directions for what to do while awaiting results. The nursing staff we encountered were awesome. We felt well cared-for, and as prepared as we could be. Thanks to you frontline folks! And btw -- St Luke's took 48 hours to just call us back for "triage" nurse screening! With St Al's -- from the screening phone call to flu test results -- about two hours. Not saying this will be the same for you, but they are working hard, and seem to have process flow down well.