The first time I used Serenity was when I had eye surgery last year. They did a great job getting…read moreme to the surgery and the follow-up care. Always on time. Never rude or impatient. But now, when I need their help for another surgical procedure, they refuse to answer their phone. They refuse to return calls. They don't answer my text or email. They have ghosted me. I have no idea why. No explanation. Nothing. I thought maybe they went out of business but they are still all over the web and have reviews from people this month. It makes me angry. Very angry. Update (about an hour after posting the above): Travis called to apologize and explain that he has been busy attending to the birth of his pre-mature daughter and a staffing issue. I understand that he is busy with some very important issues. But, that doesn't mean he can ignore his ringing phone, ignore voice mail messages, or ignore a text message and expect clients to be happy about it. Here's what I did in similar situations during a very long professional career: 1. Be prepared to answer the phone whenever it rings. Calls are automatically forward to your cell phone so this is not impossible. Just step aside and answer the call. Everybody will understand. 2. If you miss a call, make sure your VM greeting explains when you will be able to call back. Then be sure to schedule a time when calls can be returned. You might need to schedule more than one time per day. 3. Reply to text messages as soon as they are noticed. "Just got your text, calling back now." or "Will call back in xx minutes." 4. Always answer calls, texts, or emails the same day that you received them. Never let them go unanswered. Never leave your clients wondering if you are still in business. This is the sort of commitment that a professional career demands. I already gave Travis three opportunities to do the right thing (two calls, and a text). He only found the time to reply after I posted this negative review and sent him a strongly worded email. And, another service has been booked. So, I am not inclined to remove or change my rating. I did say that I will consider using his service next time. This time will be a lesson learned the hard way.

Very friendly very helpful Chelsey my driver has always been great I would recommend this driver…read moreand company to everyone

We have used On the Go Transportation several times for wheelchair transport of my husband to his…read more3x/ week dialysis treatments. Charles and his drivers, Dennis and Steve were reliably always on-time and very friendly and courteous. They went out of their way to ensure my husband was comfortable and safely secured in his wheelchair. I'd recommend them to anyone needing non-emergency medical transport. D&J Larsen

On the Go transportation is always so great to patients! I love using them for patient discharges…read moreand appointments.

This company is horrible with horrible customer service and horrible attitude. They have no…read morecompassion or understanding about time and dealing with medically fragile customer who need this service. They have insulted me and my child they have been multiple times late and have made my child miss appointments due to there lack of time and they have no sense of urgency when they are transporting there clients. The person name Jaime told me that they won't be transporting my anymore. Honestly its not the first time that they have said that to me and its not the first time that they have been late to pick my kid up. They don't hold any one accountable for this they just brush it off as if nothing. They don't deserve a star at all.

The drivers are top notch and professional. The dispatchers are friendly and knowledgeable. If you…read moreneed medical transport Victory should be your only call.

Very friendly staff, owner & is approved medicaid medical transport provider. Medical transport…read morefleet avail for all medical related needs. I highly recommend! (Was referred to me by another medical transport provider, which is always a good sign!)

Kim is always so friendly and helpful every time either I call her or she calls me. The drivers…read morehave always been prompt and polite. I have only had positive experiences with this company. Hopefully people see this!

Very nice and on time car was very clean will definitely schedule my rides through swift rideread more

From the owner: Call Now for Non-emergency medical Transportation, and Airport Pick up and Drop off…read more Ph# 208-713-4313

I would suggest that you have the last driving the van #27 to be the educated on safe driving. She…read morecame within inches of side swiping my vehicle and hitting someone that was already out of my vehicle.

Some drivers are rude and some aren't took me over an hour with other people to get a 20 minute…read more return trip home/ wouldn't let me listen to my phone didn't have earbuds, shouldn't have to very rude she didn't like me talking either!!! The morning driver was nice and friendly was a older gentleman forgot his name