we reached out to Viking Cab when we needed to get my 84 year old mother to the airport. Allie was careful to choose a route that would get her there on time responding to traffic issues in real time. The Seattle airport had changed their sky cab service when they arrived. My mom is completely dependent on sky, cap and wheel chair service to travel and Allie went into the airport and got each of my mom's needs met so that she could safely travel. My mom's health was literally in her hands, and she came through trumps. Well worth the price. read more

Their phone isn't in service, and they don't respond to messages. I don't know how one is supposed to contract their services.

Taxi did not show up for my prior reservation for an early morning doctors appointment in late October. Subsequent calls to the company on their listed phone number are dropped. I conclude the company no longer exists. read more

This will be a split review, but the main takeaway is that Viking Cab might leave you stranded, even with a planned booking, with no response to calls or texts. Normally I like to only give good reviews, but I feel that the public should be aware of the gamble. Viking Cab did pick us up on time for our ride to the Ferry to catch an outgoing flight, and we booked a ride ahead of time back home from the Ferry a few days later. They instructed us to keep them apprised of when we land, and when we get on the Ferry back to Bainbridge as, understandably, those elements can change. Ultimately, we received no response on the day of our return and found ourselves stranded, in the dark, cold, and rain. To boot, there was an elderly couple standing outside next to us that Viking Cab had also booked and left stranded. Fortunately, the elderly couple got ahold of a local friend to pick them up, and we were able to get City Cab to come from Bremerton to bring us home. read more

Spent over an hour trying to schedule a simple pickup over text because they won't answer the phone just for Allie to finally reply back 45 mins later... "Unfortunately, we're closed tomorrow afternoon." What kind of cab service is this? Pick and choose... Nah that doesn't sound like something we want to do... We're closed. Do yourself a favor and find a more reliable cab, this place is a joke! read more

Viking Cab Co. - Text exchange with Allie - Taxis Near Me

Clean vehicle, friendly driver who knew the area. Fast response time. Returned when my appointment finished tip take me home. I recommend using this service. read more

We utilized Viking Cab during our visit to Bainbridge Island and the Broedel Reserve. We called for a pick up once we were at the ferry terminal and one arrived within 15 minutes or so. Our driver was friendly and gave us a lot of useful information about the area. When it came to getting a ride back to the terminal, though, I was told it would be AT LEAST a 45 minute wait. Not sure if it was because they were low on drivers, they were busy, or both, but I was able to get ahold of another cab company who arrived in 20 minutes. Your options are limited on the island and while I wouldn't completely depend on them having drivers available, I would use them again in the future. read more

Failed to pick up the phone.Failed to reply to text messages. Very difficult to reach read more

Needed to pre-schedule a taxi from Bainbridge to SeaTac. Never got any response from them. Used another company.

We called in advance to say we would be arriving at SeaTac airport late, around 11:00p. That coupled with an unreliable ferry schedule meant we weren't sure exactly when we would arrive at Bainbridge Island where we needed a ride to our home. Matt, the late night driver, monitored our progress via text messages and was there within a few minutes of our arrival at WSF Bainbridge. He provided great service and we will use him and Viking in the future. read more

Great reliable service -- if you can get one, that is. They are often busy and have long waits till pick up. However, they reliably call you back and show up when they say they will, which is greatly appreciated in a town where you can't just catch an Uber on the fly. read more

Being the only taxi cab company in the area, don't expect any sort of customer service or follow up from Matt. The voicemail is full, you might get a text from him, but if you don't hear back after replying with your details, take it as a "not interested". Check with your hotel as some of them know local drivers who are open for business, but might not operate after 10 pm. read more

Great service! They were on time, and went completely out of their way for me when I needed to get to multiple places.

Contacted company a day prior arrival, set up pickup for the next day. Attempted to contact Viking Co to confirm pickup, no response. Tried several attempts to contact and confirm pick up but no one called back. Very disappointed with company, had to use another taxi company for our very late pickup from ferry terminal. read more

Allie and Matt were absolutely amazing! They made our 1st time trip to Bainbridge seamless. They were easy to work with, and very communicative. Would highly recommend to anyone!! read more

Viking Cab Co. - Viking Cab Company - College Girls' Reunion 2022 - Taxis Near Me

Poor communication and did not respond to repeated requests other than one snarky reply. They continually strive to be one of the best reasons for future robotaxi's. read more

Outstanding service! My car wouldn't start & I needed to get to work. It was my first time using a taxi. When I called the gentleman's who answered was so kind & able to pick me up from my home in Suquamish and drive me to Poulsbo for work. I was only 10 minutes late too--so amazing! I forget his name, but he was super friendly. Thank you! Will be using their service again to get home. read more

Owner is awesome. Book in advance as it can get super busy on Bainbridge Island, WA. We've used them a few times. Always on time. Always nice. Good prices. read more

OUTSTANDING. Daughter's wedding in Kingston. We had 50 people to shuttle around for three days. These guys were available until the young ones got home at 2am. Very nice people. Nice cars. On time. Could not have been better. Thanks Mike. read more

Absolutely unprofessional and rude service. Showing up later than advertised, was absolutely irate when we balked at the cost. Ended up just calling an Uber for cheaper (significantly) and without the poor behavior. read more

While planning for an out of town trip I called Viking Cab to arrange a cab ride from the passenger ferry dock to my home. I was told that they do not have cabs waiting for the ferrys but when I was on the ferry returning to Bainbridge I could call and a cab would be dispatched to meet me. Last Sunday [May 8th] I was on the 10:40 ferry returning to Bainbridge and called. I was connected to their answering machine. I left a message to be picked up and requested if there was a problem call me and left my phone number. No cab showed up nor did I receive a call back, I called several times after arriving and got the same message. I live 5 miles from the dock, its a long walk. Not a good way to run a business read more

I think giving them any more than one rating would be really pushing the limit I never got to talk to a dispatcher or someone to let me know that they would pick me up at the Walmart in Poulsbo I tried and tried and tried again and no response when I recommend the cab company absolutely not and when I lived in Poulsbo in past years they were a good company but I don't think they give a damn about customers and the fact that us seniors need a cab and need to be picked up or at least call back read more

Friendly, punctual and clean - checks all the boxes and then some. Thanks for the ride!

There are so many positive things to say about this company that it would take too long for me to write. First off every single staff member including the owner has gone above and beyond to help me and my family on my trip to the islands. They are kind. Fast. Low priced. And overall great people. I would give 6 stars if I could. Use Viking !! read more

Great service! Our driver Matt was great. Picked us up right as we got off the ferry, got us safely to our destination, and was fun to talk to. Would 10/10 recommend this company to a friend. Thanks for a memorable ride! They also have taxis for bigger parties like us- 6 of us fit comfortably in the taxi mini van! read more

Uber is not readily available on Bainbridge Island. I guess on the weekends there is more availability but...Uber is not reliable. Viking Cab company, on the other hand, is always available (not always right away) on the island. While we had to wait 30 min to be picked up from the little town by the ferry...the service was reliable and we were able to set up a return trip with the driver (so we wouldn't have to wait so long). They are a small company but they are working hard to get folks from point A to point B. Our driver (I'm sorry, I can't remember her name) was very personable and informative about the island. If I'm going to be out on the island again, I'd call them for a ride without hesitation. :) read more

Poulsbo is a charter and scenic flight destination for Seaplane Scenics . Viking cab provides fast, friendly service. The price is fantastic. The cars and drivers are the best! Highly recommended. read more

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Matt was EXCELLENT in getting us back and forth from Poulsbo to Silverdale in a timely fashion after a key fob 'situation' forced us to need a ride home to get another key to get the car started. Thank you, Matt! read more

Withdrew my rant regarding poor customer service after receiving a response that was inappropriate and either rude or evidencing poor taste and/or judgment. read more

Viking Cab and their drivers are the BEST! For the past two months I've been laid up and unable to drive (knee injury and brace). Every morning they got me to work on time and every evening ushered me home. Always right on time, reliable, affordable and safe - and most important - always friendly! Tip! As a smaller taxi company, you will get the very best service if you plan and order your pickups in advance! (But they typically do have last-minute pick-up options at the ferry!) I love these guys and gals (and kinda miss them now that I'm driving again... : ( Lisa D read more

I keep meaning to review Viking cab! Garrett is the best! I've had some 4 am pickups to make the airporter (different review) or 1 am pickups FROM the airporter. Or 1 am pickups from the brewery (wink) and Garrett is always there on time, super friendly, and gets me where I am going safely and cheaply! read more

Ally, owner of Viking Cab, was great! We did a day of winery tours around Bainbridge. She drove us around for the day for a reasonable charge. Not to mention, she made the day even better with her awesome personality and thoughtfulness. read more

Viking Taxi provided excellent service when we visited the area for a family wedding. Tony was our driver, he was very friendly, helpful, and reliable. Our taxi ride was two hours long so we had plenty of time to interact with Tony, and I can't wait to try the chicken spaghetti recipe he recommended! I enjoyed talking with him, and will absolutely call on Viking Taxi for future travel. read more

Had a poor experience with this company. I called on a Friday night a few weeks ago in Bainbridge at around 12 am and they claimed they'd be on their way. About 20 minutes later I get a call from the supervisor or someone who says that they had to cancel the driver for an undisclosed reason, and that there'd be no one coming. We ended up waiting another 45 minutes for an Uber to get us. The next morning I woke up to a text from Viking saying he'd reimburse me for the cost of the ride we took. Long story short, Viking claimed they left a check in my mailbox which I certainly never found, never compensated me, and never followed up. If they hadn't offered to compensate me that's be one thing, but because they did offer and did not keep their word I can't give them anything positive. read more

Props to this local company for exceptional service. I needed an urgent ride for my teenager due to a public transportation fail while I was at work in Seattle. The helpful guy that answered the phone was honest about their on island timing. They were unable to help at that moment but he went so far as to text me the number of his competitor. This Mom is sold on how Viking prioritizes its customers' needs. Thanks guys! read more

Complete fail with us. They completely forgot about us! I called the day before and spoke to Matt, gave my name, phone number and address. We requested to be picked up at 9:15 AM. Matt said he'd call 10 minutes before to let us know he was on his way. The next day we were ready, waiting and expecting Matt's call at 9:05. No call, so at 9:07 I called and got ahold of Matt right away, I identified myself and asked if he was on his way. I was immediately alarmed when he asked who I was and what was my address. When I gave him my address again, he said, "Oh yeah, another guy is on his way". Not feeling comfortable with this interaction with Matt, I called my neighbor and about 12 minutes later she took us to the ferry. On the way to the ferry, we saw a Viking cab flying/speeding past us presumably on it way to our house. We made it to the ferry with the two minute warning being announced over the speaker system. When we got home after our cruise, there was a message from the cab driver time-stamped at 9:30 AM stating that he was here and on our porch. If we waited for the cab we definitely would have MISSED the ferry. We wish we could pull less than a star on this review. I'm catching the ferry tomorrow for a trip, I will take the bus and save money and heartache! read more

If you are fortunate to get local Michael from, Viking cab service, you will receive expert, delightful service, and nonstop smiles! He arrived early and was able in our short trip from the Clearwater Casino to Poulsbo, to answer all my questions and add more information he knew I would want to know. His vehicle was clean, fresh, with no smoke or fragrance odors. He took a direct route and was thoughtful about where to drop me off for sightseeing. I have ridden in many cabs. This one, from the polite dispatch lady to hearing Michael's "Enjoy Poulsbo!" was what every tourist wants! Nothing like a second chance to review a business you just reviewed! With 5 stars! I called for a taxi (I am in Poulsbo) 1.5 hrs ago, was told 50 mins. I am cold and it's raining. I finally called them, they never called me. Someone is to be.here in 10 min? If you don't great from me, yes, I was picked up on another 10 min. Making my 50min wait 1 hr 40 min. Oh, and if course my driver called to say he's coming. I think I was forgotten, too tell the truth. They called before to verify the driver was coming. Unlike this time. read more

I can't say enough good things about Viking Cab Co. I do a lot of work travel and this is by far the best experience I've ever had with a cab company. I asked the folks at the Best Western on Bainbridge what would be the best form of transportation to get to my event the next day. They suggested Viking with some great feedback and then called and made the appointment for me. Matty picked me up right on time in a super comfortable Chrysler 300 (I think that's what it was). I felt like I had called for a luxury black car, but got it for low cab prices! The car was clean and such a smooth ride. He was a total gentleman - took my bags to the car for me and even opened my door. He had great knowledge of the area, got me to the house with no issues and helped unload my stuff. I knew I would need another ride later in the day so I asked and he was able to work it into the schedule. I used the afternoon trip to get all the way back to SeaTac. I have to say I hate awkwardly silent cab rides so I was glad it was Matty who handled my trip. He gave me some history about what we were driving through and pointed out cool things along the way. It was awesome to have a great conversation with such a nice and genuine person (plus he's pretty cute too, which never hurts). Also, by using the service I was dropped at the airport earlier than I expected which kept my stress down and allowed me to grab dinner before my flight. I feel like this company is really focused on the customer experience. I mean, they'll do the service well and get you from A to B on time, but it's the little things that really make the difference - the comfort, the bottle of water they offer, etc. I was really impressed and would definitely use them in the future or recommend them to anyone living or traveling in the area. read more

My wife and I requested a pickup at about 10:30pm from a bar downtown and we were quoted 20 minutes until pickup. After 30 minutes, we had to leave the bar and were stuck outside. After calling and being told they were too busy to answer the phone, we texted and the driver said he was on his way. 10 minutes later STILL stuck outside, we called again and they did not answer again. We immediately ordered a Lyft and were able to get a ride in 10 minutes. There is a reason these companies are going out of business and this incident is exactly why. No tracking, no accountability. Save your money and your time and use a rideshare app. These guys are awful. read more

A little bit of a mixed bag. I've used them before and had a great experience, but recently had an unpleasant encounter. I received a very passive aggressive text after calling for a quote. So clearly, not the best customer service skills. Very unprofessional encounter. read more