This is my second trip to this facility and I was pleased to find most of the staff still here. I…read moreremember that my intent on my last trip was to do a write up when I left and I failed to do so. This trip, if I remember, I will try to do a write up every day. Today I want to talk about several staff members that struck me as exceptional. One of the first I noted was NA Rosio. These are things I noticed on ma last list, (but didn't do). Rosio had the smiley face and seemed genuinely glad to be at the Villas. She works rapidly, efficiently, and with quality. She constantly checks on her patients and follows up on every patient. She shows genuine concern. Also noted... Gina was still at the med tray and doing an outstanding job as usual. Susan was behind the desk as charge nurse. I will note others and include these names as they continue their outstanding work.

I'd like to start by saying THANK YOU to all the awesome and fabulous staff that work at Windsor…read moreGardens of San Diego. I was recently discharged after 2.5 years of a long healing process of a secondary condition cause by final stage renal failure, I was also the president of the resident council. I'm grateful and blessed to have been at Windsor Gardens where I met and was taken care off by a amazing group of Nurse, LVN's and CNA's who carry empathy, love, and compassion for their calling to serve and care for others who are sick and less fortunate and are in a vulnerable state. For that I was blessed that I had a top tier team of medical professional. They have been a lot of staff changes in the last 8 months, but the new staff is just as amazing or better then the ones they replaced. The admission ladies Mrs. Carmen, Ms. Ruby and Ms. Angelica they were always willing to help, when the residents ask them for any special request. The Social worker Ms Judith she is well informed and knowledgeable in the healthcare industry. She always went the extra mile to help us the residents get the treatment and transportation that we all needed for our healthcare and personal needs when available. Unfortunately most of these amazing people are no longer at Windsor Gardens and they will be missed by everyone. First of all I believe in treating everyone with politeness, kindness, respect and dignity no mater what their job title or education, it called having manners and empathy. With that said. But the ones thar are still there, like Carmen Gomez, Isamar, Maritess are an amazing group of professionals with caring souls for their patients. They always have a smile, always friendly towards everybody. I'd like to thank the both Mrs Silvia and Mrs Christina these 2 wonderful ladies at activities who keep all the residents entertained and busy throughout the day and week as well as hold Sunday Christian services for the residents they go out of their way and beyond to help the residents. Just like everyone else, they always go above and beyond for the residents all trying to make sure everyone is well taken care of and their needs are met. These hard working individuals have the empathy, the love, the caring compassion that defines extraordinary people caring out a calling to help, protect, serve their fellow people. I was a very lucky individual I always had my morning conversations with almost everyone there throughout the day. The housekeeper staff and Mrs. Vanessa the supervisor always made sure are rooms and areas where clean as well as our clothes. They were always willing to clean up after the messy residents that just made a bigger mess (dont really know how but they found a way to be extra messy). Physical and Occupational therapy always gave their best to help everyone get back some of our independence though therapy and hard work some residents had a resistance to the work but without it we would all relay on everyone else and well that not how i want to live so i worked to get some of my independence. I would also love to thank all the amazing and extraordinary group of professionals that work as CNA's, LVN's and RN/BSN... Ms. Valeria Diaz, Ms Evelyn Jimenez, Hazel Navarro, Angel Rivera, Esmeralda Gurrola, Valeria Vazquez, Marilyn Garcia, Johnathon Paul Guerrero, Rosa Ruiz, Jessenia Ibarra, Jennifer Cira, Abby de los Reyes, Anthony Khuu, Alyssa Natividad, Mikel Sison, Loraine Ignacio, Issac Miraflorez, LaArnie, Edralin, Gina, Luz, Estella, Jelicoh, Leiola I was blessed to have these amazing professionals on my medical team throughout my stay at Windsor they were very knowledgeable and explained with great detail and compassion what my medical prognosis was at every stage of either decline or improvement they made life easier and adjustable for me to get better. This facility has the best staff imaginable they all work together to help each other as well as the residents thrive. Yes you have the residents that complain or don't have the understanding that this is not a 1 on 1 hospital and that their sometimes patients/ residents that are much more needy then themselves. Might help if there's a patient, skilled facility advocate to inform the patients that Windsor is not a 1 on 1 patient care so they can understand that there's a 1-10 patient/cna's, 1 to 30 patient/ nurse ratio so maybe that way they realize and understand that its not an easy task to watch over so many patients/ residents. Even the kitchen staff is absolutely great they always friendly with the residents. Overall i really believe that Windsor is one of the best places to receive excellent care, by a group of extraordinary healthcare professionals who believe in going the extra mile for their patients/ residents to thrive.

If your insurance refers you here for rehab therapy, DO NOT GO. If you care for your loved one, do…read morenot leave them here. I have never written a review for anything, but this place is unsafe. The staff, though some are personally nice enough, do not readily respond to call buttons. A one to three hour wait is not uncommon. The assigned facility doctor, who never actually met me, disregarded all my surgeon's discharge instructions and refused to discharge me. The food was scant, bland and not balanced nutrition for anyone, but especially deficient after a surgery with blood loss. The premises is not maintained with unmoving sliding doors, patchwork painted walls, forever running toilets, weedy courtyards and broken window blinds. I will be filing complaints with their corporate office (they are unable to provide a phone number), the state board of licensing, Medicare (as their highest rated county provider) and the county ombudsman for elder abuse. I have already filed a complaint with my insurance carrier. Do NOT go here. I wish I could leave no stars at all

Mission Hills Health Care is not closed. They had a name change to: Hillcrest Heights Healthcare…read more Two friends have been at this facility and got wonderful care.

From the owner: Skilled nursing; long term care; rehabilitaive services including physical, occupational, and…read morespeech therapy; activities; dietary interventions

In early February, my 93 year old Mama became very ill and had to be taken, via ambulance, to the…read morehospital where she was diagnosed with Influenza A and Sepsis. She stayed in an acute care hospital for one week and was transferred to Paradise Valley Manor and Health Care Center in National City, CA, to get her strength back before she was able to go home and be independent once again. Upon arrival, we marveled at how neat, clean, and beautifully appointed the facility was inside. The two ladies at the front desk, Sandra and Karina, couldn't have been more welcoming and friendly. The various staff members greeted my precious Mama with smiles and compassion and were all so very kind. The Administrator, Aaron Burrup, came in and introduced himself. He shook her hand and made her feel right at home. Amanda, from Admissions, made sure she was comfortable in her room. Her Charge Nurses, Megan, Judy, Edwin, Marisol, and Mila were very helpful and accommodating and worked with us as we shared our concerns. Faye, Karina, and Utzhi, her attentive medication nurses, made certain they continued her regular medicinal regime and if she had a special need, immediately got Doctors orders to help her with whatever arose. Her CNA's were outstanding. Esmer, Cita, Vilma, Cynthia, and Edwina treated my sweet Mom with the same love and compassion they would treat their own Mothers. They would greet her with cheerful smiles and warm hellos many times every day. They sang to her, helped her with her daily personal needs, tenderly helped her shower, neatened her room, and made her laugh. How important these things are when you are yearning to be home to be with your family. They truly become a lifeline. The housekeepers were amazing at keeping everything neat and clean. I never smelled urine or any other unpleasant odors the entire time my Mom was a patient in this facility. Her Physical Therapist, Rayne, was extraordinary. Whereas upon arrival, my Mom was so weak and dreaded therapy, Rayne encouraged her and cheered her on as she worked hard and built up her strength. He gave her the support and fortification she needed and taught her skills she will use the rest of her life. Her Occupational Therapist, Lauren, was so patient and thoughtful as she shared her expertise with my Mom so she could eventually go home and live independently again. These two Therapists infused their strength into my Mom and are the reason she is so much stronger now. With the collaboration of this hard-working, dedicated team, my darling Mama was able to go home today in better shape than before her illness. They provided excellent care for her, both physically and emotionally. Our family is extremely grateful and appreciative to the entire Staff of Paradise Valley Manor and Health Care Center.

Horrible hiring recruitment team!! I have applied for a position and had to go out of my own way to…read morecall to ask to get a response for employment at Paradise Valley Health Care Center. To this day I have not gotten a response after calling , emailing, and applying multiple times. How do you expect to hire when you don't even reply! Mediocre hiring team give the job to people who actually do it! Don't post jobs if you completely ignore it.

I was beyond impressed with the care I received at Sharp Hospital. The staff truly felt like…read moreangels--every single person I encountered was kind, attentive, and absolutely amazing. I wish I could remember everyone's names, but a few who stood out were Faye, Rachel, Dr. Youngblood, and Dr. Bjornson. They made me feel safe, supported, and fully prepared for my surgery, which meant so much during such a stressful time. A special thank you as well to the nurses, including Rachel and Dwight--you all do incredible work, and I'm so grateful for everything you did for me. I truly cannot express how thankful I am for this team.

Nothing like a quick lil trip to the hospital for a second degree burn in the late night…read more Luckily for me. There was a great team there to help us out. Because it was late, we found parking right in front of urgent care. After getting wand down by security, we chatted with the front desk, filled out a quick form and after 15 minutes we were seen by the first nurse who did a quick check - Blood pressure etc, asked about any meds we were taking, and other general screening questions. Afterwards we were sent back to the waiting room where a doctor came and saw us ten minutes later. He did a quick check and went over some info and then 10 minutes after that, a nurse came and bandaged us up with some ointment and some referrals. Super quick and easy visit. There was about 7 people waiting to be seen and to be seen that quickly was a miracle. Thanks for the care and jokes you shared. Hopefully I'll never see you again but if I do, I know you'll take good care of us!

I am extremely impressed with St Paul's. Although my friend wants to be home, the staff at St…read morePaul's do an amazing job. They are caring and considerate. They have meals, physical therapy, laundry service and the patients are cared for and respected. My past experience with rehabs and skilled nursing facilities has not been good. Granted the facilities were in Riverside and San Bernadino County, not San Diego. St Paul's is excellent. The building is older, but the staff are top notch, the place is clean and everyone is cared for. There is a check in kiosk inside the door. The nurses are helpful to visitors as well as their patients. Visiting hours are 8am to 7pm ish. Thank you for taking great care of my friend. I look forward to seeing my friend home soon.

I was surprised to see the poor review posted on 4/1 by the woman who's grandfather passed while at…read moreSt. Paul's. My 91 year old mother has been a resident there for more than 3 years and my experience with a majority of the staff and Esabel Cano in particular has been very positive. I live in New Jersey and am unable to see my mother more than a few times a year. I rely on Esabel and the other staff like Rosa, Sol, Randy and the other nurses and CNA's to not only provide compassionate medical care for my mother but to also to ensure that her day to day living is as pleasant as possible. My mother can be a very difficult and demanding person that requires an enormous amount of patience. Without going into the gory details, I will just say that anyone that can deal with her is a saint. They are always sensitive and caring to her and keep me informed on her situation regularly. I must also so that I have been extremely impressed with the precautions that the facility have put in place to ensure the safety of residents during this pandemic. While it is difficult for families not to be able to see their love ones, I for one am very grateful that visitors are no longer permitted in the facility. Their proactive and well-thought out plan for protecting residents should be applauded. It is pretty amazing that not one patient has contracted the virus. In normal situations, these jobs are difficult. The staff are putting their lives at risk every day and I for one, am extremely grateful.

I was the best place that I could have been sent to for my recovery and rehabilitation The staff…read moreand Doctors were all professional and nice and the nurses were very helpful and friendly

This place is not good ! The nurses have no idea what the hell is going on and the LVNS are just as…read moreclueless! I recorded a video of MY grandma pressing the call button and they came exactly 35 mins later ..... she needed pain medicine. They don't know how to take care of people with a catheter or any serious medical problems. I could go on but this place is already embarrassing as it is. I hope state comes down on a random day and sees how bad and under trained staff is

They seem to care, but they don't…read more My mom was admitted to this facility on Friday, February 25th. We could not visit her or get in contact with a nurse to check her status since Sunday, February 27th. It's now March 2nd. I've been calling since Monday, I left 13 voicemails since Sunday night, and I still have not received a phone call back. One receptionist says that she has been vomiting, and they have thus canceled visitation appointments at the very last minute. Other receptionists have noted there is nothing in the file regarding this. Regardless, no one in the family was able to see her, and we have had no one return our calls to discuss her current health status, This seems to be a patient level of care and service issue, which makes me very concerned about her well-being. My mom is back at the emergency room because she hasn't been able to eat since Sunday morning, and she is very disoriented. My sister got the chance to talk with a receptionist from this facility this morning, and she suggested she get our mom out of there as soon as possible; she said the doctors don't seem to care and the nurses won't provide the proper treatment their patients. I worked as a caregiver in the past, and trust me, this kind of lousy service won't surprise me; many of these places are like this. I do not understand why this place has 4.5 stars. I'll suggest you all save some time and stress and look for a place that cares and provides the proper care to your family members.

Con: Abuse to individuals!!! Screaming at patients…read moreto "shut up!" Morning team aware of overnights complaints Food not fit for consumption Obviously don't chart ADA: D If your family is here, I beg you to check on them daily! Question there care, food, and daily routine. Patients in a daze wheeling themselves around at 10pm at night! A woman in I'm a paraplegic individual and was sent here for rehab after a stint in the hospital. I was checked in around 4-5pm and signed myself out the next morning! I spoke with Maricella, one of the staff with Hillcrest Heights. I explained my grievances and she was apologetic for what occurred. I cannot recommend this care facility for obvious reasons. I am filling a report with Adult Protective Services.

I had a positive experience with Capistrano Beach Care Center. The staff is caring, attentive, and…read moregenuinely focused on residents' well-being. The facility is clean and provides a comfortable environment, and the team does a great job keeping residents engaged with activities and support. It's reassuring to know your loved one is in a place where compassion and quality care are a priority. Highly recommend for both short-term rehab and long-term care.

Capistrano beach nurses ,cna's, and doctors deliver quality care. The rehab team provides amazing…read moretherapy to help patients regain strength. There are fun activities and holiday celebrations for everyone to enjoy

My mom has lived at St. Paul's Manor for over ten years. She absolutely loves it there and has…read moremade lots of friends. She's constantly on the go with one activity or another. The staff is truly caring, and the front desk is staffed 24/7 in case of emergencies during off hours. I feel very fortunate that she lives there as it takes a huge burden off me, her grown daughter, since I know she is safe and in good hands. The rent is very reasonable and the food is delicious with many choices at every meal. New people moving in are made to feel very welcome, and I wouldn't hesitate to recommend St. Paul's for anyone who would like to be part of a friendly community home.

This company was formally named St paul's plaza before their class action lawsuit fall of last…read moreyear. Do NOT bring your loved ones here. They are understaffed, Ivonne Nochez is a cruel person to her staff and residents, straight up cold. They employ men in the kitchen who harass CNAs, and the CNAs themselves are catty, rude, and unhelpful. One of the LVNs in memory care neglected my grandpa over the weekend until he had to be sent to the ER with septic shock!!! Thank you (I think her name was Christime LVN) for taking notice and sending him to the hospital. You should be ashamed of yourself Ivonne, no wonder your facility got a lawsuit. DO NOT SEND YOUR LOVED ONES HERE!!!