We really enjoyed our shopping experience at this location. My wife and I visited on a very quiet…read moreSunday afternoon. We were the only people in the store. The store manager recognized us from our previous visit 12 years ago. Shockingly, he called up our order form and there it was, his name and ours. My wife and I went in looking for a specific mattress and quickly found out that it was a commercial mattress and it was only sold to hotels. Coincidentally, that was where we had slept on it. Our salesperson presented us with several options ranging from lower end to upper end. There was no pressure or up sale. The salesperson asked us many questions about our likes and dislikes and matched us to the perfect mattress. We eventually decided on a mid-end mattress that felt the best for us. We scheduled delivery for a week later on a Monday. As promised the delivery service came between the window we were promised and carefully removed our old mattress and box spring. I would recommend this location to anyone. Plenty of parking in their large parking lot and it's conveniently located off of 22 East. BIg selection of mattresses at all price levels.

Only one word/name to know Hamza! Hamza is the best and most knowledgeable associate that I…read moreencountered at any mattress firm location. I would even say he is worth traveling for .... trust no one else with your mattress purchase but Hamza :) Hamza's knowledge and kindness made me at ease while mattress shopping as I was overwhelmed by all the choices, firm vs soft, plush top or not, etc. Hamza listened to every one of my concerns and helped me choose the Mattress that was best for me. Thank you Hamza for being so helpful and making my mattress firm experience second to none!

I had been wanting this furniture for close to a year. My husband and I finally decided to upgrade…read moreour furniture but it turned out to be a downgrade. The workmanship is poor, the stitching and padding is un even, the chairs are not level with each other and after 2 service visits, I'm basically told that there is nothing wrong with it and this is what it's supposed to look like. I have had previous dual recliners and they were perfectly aligned even after 20 years. The amount of money I spent for this furniture shouldn't look like I purchased it from FB marketplace or that I let children sew the pieces together and unevenly stuff it. When i tried to leave reviews on their site after they sent me emails to review, only my positive review for the single chair was shown online. What a disappointment. I'm sure they will send the standard apology email asking to contact them to make this right but trust and believe that I've contacted them and they haven't made it right. I reserved my review until after the service visits because I'm a fair person. They won't have to worry about me for my next purchase because I can't trust the quality of their products. Sales man was a 10/10 though. I'd buy from him again if he wasn't tied to this issue. My fault is that I should have stayed home as opposed to going to work to reject this furniture as opposed to expecting someone else to notice these things. I specifically left instructions not to sign for or accept the furniture if it is faulty, but...everyone doesn't have the same attention to detail. They gave me raving reviews from home. The only reason I gave it 3 stars is because of the heat, Bluetooth and massage features which work fine. Learned an expensively valuable lesson. If the store decides to make this right, I'll update the review. Edit... in response to the response that I received from Raymour and Flanagan , I previously sent an email to the mentioned email address this past weekend and received a response that my email was being forwarded to management, however, I have received no further contact.

The worst customer service ever!!! Paid for order in store with promised delivery date of…read more11/22/2025. Never got email phone call or text to confirm delivery. Wasted 24 hours trying to contact customer service to no end. Was put on hold multiple times after being on the line for over 30 minutes twice. Went to showroom where we placed the original order and got attitude from original sales person. They should be ashamed of themselves. Placed request for refund in person told it would take 7-10 business days to get close to $3,000 refunded for furniture that was never delivered. Just freaking awful, especially near the holidays.

I got an amazing deal on very expensive mattress. The people in the store are very insightful and…read morereally care about getting you into the best fit for you! I went the same day to a mattress firm and they were charging me more than double! Don't overlook this amazing store! Quick and timely delivery and set up!

I really had good experience with this store recently and want to share it here…read more I made a big purchase about a year ago from this store including sofa, dining set, bed (cat was not included) and drawer. It wasn't cheap but since I wanted something decent for my newly wedded home, I was willing to pay big bucks. I initially went to the store in Paramus and did not like the selection there and since the sofa was literally all out of stock, I had to call all the stores in the area. Thankfully this location had the sofa in display model and no other place wanted to sell it but this location. I REALLY love all the furniture I purchased back then. Even after a year, it's been awesome. About few weeks ago, I accidentally broke one of the dining chair. I reached out to the store to see if the warranty covers it. The chair was out of stock in all the stores. I spoke to the manager (ah I for got her name!) and she told me she will try to help. I didnt have much hope as they did not have the chair in-stock. In 1.5 weeks, she literally called me few times to follow up and came back with the new chair!! she had to call multiple locations and warehouses for locate one!! OMG! I didnt expect or hoped I can get it replaced but she really made it happen. Even about a year later, I am pleasantly surprised with the purchase and the quality of the items and their customer service. At first, she might not seems the friendliest person you ever met but once you speak to her, she really tries hard to bring your satisfaction to the best possible! Thank you again and I really appreciate the help!

Good store and good collection of furniture to choose from. for Italian furniture I would always…read morebuy it from here.

Came to check out their dish washer and refrigerator. Spoke with Frank Nwosu and he was able to…read moreassist!!! Super friendly guy and direct. He didn't try to up-sell or convince me to go with another product. He showed us what they had in stock on the floor (which was pretty low but it was like that everywhere) and let us be. When we finally decided, he was able to get us set up and provided us with the details of the process and estimated delivery dates. His personality was great - laugh and smile. We were making jokes and felt really comfortable with him. He's really a down to earth guy. If you go here, ask for Frank and he'll be able to assist.

Yesterday I went to pick up a tv that I paid for the day before, it was supposed to be on a truck…read morethat was coming in at noon, to my surprise the tv wasn't on the truck and I feared I was going to get the run around. I asked for the mgr , who's name was Tom and the first thing he said is," this is on us,it's our mistake and I will get you out of here with a new tv of equal value". Turns out I got an even better tv 5" bigger and a better brand and he worked it out so I paid $100 less than the sticker because of their error. Look, nobody wants to get jammed up but between Tom and Freddie, who is a great representation of the company I was very satisfied, I walked out of there with my tv and I did not have to suffer through arguing with anyone . I'm a big fan of Tom and Freddie now, they handled my situation as well as I could expect !!