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    P.C. Richard & Son

    3.4 (17 reviews)
    Closed 9:00 am - 8:00 pm
    Updated 1 month ago

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    Review Highlights - P.C. Richard & Son

    Because of the big bucks we were spending all it one place at one time, I would have hoped for at least 5% off the total.

    Mentioned in 2 reviews

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    Mattress Firm Watchung

    Mattress Firm Watchung

    4.5
    (22 reviews)
    0.8 mi
    $$$

    We really enjoyed our shopping experience at this location. My wife and I visited on a very quiet…read moreSunday afternoon. We were the only people in the store. The store manager recognized us from our previous visit 12 years ago. Shockingly, he called up our order form and there it was, his name and ours. My wife and I went in looking for a specific mattress and quickly found out that it was a commercial mattress and it was only sold to hotels. Coincidentally, that was where we had slept on it. Our salesperson presented us with several options ranging from lower end to upper end. There was no pressure or up sale. The salesperson asked us many questions about our likes and dislikes and matched us to the perfect mattress. We eventually decided on a mid-end mattress that felt the best for us. We scheduled delivery for a week later on a Monday. As promised the delivery service came between the window we were promised and carefully removed our old mattress and box spring. I would recommend this location to anyone. Plenty of parking in their large parking lot and it's conveniently located off of 22 East. BIg selection of mattresses at all price levels.

    Only one word/name to know Hamza! Hamza is the best and most knowledgeable associate that I…read moreencountered at any mattress firm location. I would even say he is worth traveling for .... trust no one else with your mattress purchase but Hamza :) Hamza's knowledge and kindness made me at ease while mattress shopping as I was overwhelmed by all the choices, firm vs soft, plush top or not, etc. Hamza listened to every one of my concerns and helped me choose the Mattress that was best for me. Thank you Hamza for being so helpful and making my mattress firm experience second to none!

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    Amazing place with quality mattress and fair prices .
    Amazing place with quality mattress and fair prices .
    Mattress Firm Watchung
    Mattress Firm Watchung

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    Raymour & Flanigan Furniture and Mattress Store

    Raymour & Flanigan Furniture and Mattress Store

    1.9
    (54 reviews)
    0.5 mi
    $$$

    I had been wanting this furniture for close to a year. My husband and I finally decided to upgrade…read moreour furniture but it turned out to be a downgrade. The workmanship is poor, the stitching and padding is un even, the chairs are not level with each other and after 2 service visits, I'm basically told that there is nothing wrong with it and this is what it's supposed to look like. I have had previous dual recliners and they were perfectly aligned even after 20 years. The amount of money I spent for this furniture shouldn't look like I purchased it from FB marketplace or that I let children sew the pieces together and unevenly stuff it. When i tried to leave reviews on their site after they sent me emails to review, only my positive review for the single chair was shown online. What a disappointment. I'm sure they will send the standard apology email asking to contact them to make this right but trust and believe that I've contacted them and they haven't made it right. I reserved my review until after the service visits because I'm a fair person. They won't have to worry about me for my next purchase because I can't trust the quality of their products. Sales man was a 10/10 though. I'd buy from him again if he wasn't tied to this issue. My fault is that I should have stayed home as opposed to going to work to reject this furniture as opposed to expecting someone else to notice these things. I specifically left instructions not to sign for or accept the furniture if it is faulty, but...everyone doesn't have the same attention to detail. They gave me raving reviews from home. The only reason I gave it 3 stars is because of the heat, Bluetooth and massage features which work fine. Learned an expensively valuable lesson. If the store decides to make this right, I'll update the review. Edit... in response to the response that I received from Raymour and Flanagan , I previously sent an email to the mentioned email address this past weekend and received a response that my email was being forwarded to management, however, I have received no further contact.

    The worst customer service ever!!! Paid for order in store with promised delivery date of…read more11/22/2025. Never got email phone call or text to confirm delivery. Wasted 24 hours trying to contact customer service to no end. Was put on hold multiple times after being on the line for over 30 minutes twice. Went to showroom where we placed the original order and got attitude from original sales person. They should be ashamed of themselves. Placed request for refund in person told it would take 7-10 business days to get close to $3,000 refunded for furniture that was never delivered. Just freaking awful, especially near the holidays.

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    Raymour & Flanigan Furniture and Mattress Store
    Console higher than the chairs and crooked stitching & stuffing.
    Console higher than the chairs and crooked stitching & stuffing.
    Raymour & Flanigan Furniture and Mattress Store

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    Raymour & Flanigan Furniture and Mattress Outlet

    Raymour & Flanigan Furniture and Mattress Outlet

    3.0
    (2 reviews)
    2.1 mi

    A large outlet store with good furniture options. The staff are friendly and willing to help and at…read morethe same time give you the space to browse. The pieces you find here are not customizable and they make that clear upfront. The pricing is attractive given it's an outlet location. Definitely a good option to check it out before making a decision to purchase your furniture. The basement space is for mattresses.

    The one star is credit for their lack of an antagonistic tone…read more The short version of my tale of Raymour and Flanagan Outlet woe. All contacts were made at my initiation and every "Customer Care" representative who promised to get back to me...never did. Two e-mails to Customer Care and it's Director were never even acknowledged. 9/13/25: Ordered a chair and was promised delivery within 3 weeks. (approx. 10/10/25 at the latest) 10/27/25: Called to find out that our chair wouldn't even ship from the manufacturer until mid-November. 11/5/25: (Surprisingly) Received an e-mail from R&F that my chair would be delivered the next day (11/6) between 9a-12N and be sure someone would be there. No delivery. 11/6/25: Made several calls to finally learn that the e-mail advisory I received was an error that was due to "system transition." Canceled my order and requested a refund that was supposed to take no longer than 10 business days. 11/21/25: Learned that my refund request wasn't even submitted until 11/16/25. 12/4/25: Finally received by refund...20 "business days" later. The loooong version: On 9/13/25 we visited the Raymour & Flanigan Outlet in North Plainfield, NJ with the objective of purchasing a small pushback recliner.With the help of Sales Consultant Rose Fisher we purchased an Adahlia Push Back Recliner. Unfortunately, she informed us that it was not in stock and she would "special order it" to cut the delivery time down to 3-4 weeks. * 10/14/25 (4 weeks after order): Visited R&F Outlet The receptionist looked up the order online and indicated the chair was due to get to the warehouse on 10/18/25 and Rose would call us to schedule delivery as soon as it arrived. Never did. * 10/24/25: I stopped by the store and talked to Rose. She indicated she would investigate and get back to me that afternoon. Never did. * 10/26/25: Sent Rose a text message reminding her of promise on 10/24. Never received a reply. * 10/27/25 (11:00a): Spoke to Store Manager Antonio who, after initially having difficulty finding our chair...indicated that it would be at least mid-November before the manufacturer would be sending the chair up north to facilitate the delivery. Due to my understandable frustration with delivery, Antonio indicated he would waive the delivery charge. * 11/5/25: I received a very cheery e-mail from Raymour & Flanigan announcing that "Yay! Your order now has an exact date"..."Your scheduled delivery time frame is "Nov 06 0900 AM-12:00PM" * 11/6/25: I cancelled my activities for the day to be available for delivery. When there was no delivery during the promised 9a-12pm window, I waited until 1pm and called the 888-729-6687 number listed on the delivery e-mail. After making my way through the prompts for questions about my delivery...it went to voicemail. I left a message with my concern. Did that twice. I received no call back and...of course...no delivery. o At 1:15pm I called the R&F Outlet...and asked for Antonio who, unfortunately was off. I related my concern to Sue who attempted (without success) to contact their delivery partner. She was polite and professional; indicating that she would keep trying and promised she'd get back to me. Never did. o At approximately 5:10p I, once again, called the Outlet. Spoke to "Trisha" who, once again, was polite and professional and put me on hold while investigating. She also couldn't get an immediate answer as to the problem and promised to call me back in "a few." Never did. * 11/7/25/10:05a Called Delivery again. Had to leave a voicemail. I indicated if I didn't get a callback in 4 hours I would be cancelling my order. o 10:20a Called the Outlet and spoke to Antonio. He indicated that his information he had was that it wouldn't be arriving up north until 11/24/25...so would be delivered a few days later. When I asked (exasperated) about the conflict between the e-mail and his information, he could only offer the "system transition" as the reason...and that Sales Associates were supposed to inform customers if they saw a discrepancy. o Given the history of this order, I chose to cancel and requested a refund to my credit card. Antonio indicated it might take up to 10 business days for the refund * 11/12/25 I sent a complaint letter outlining the chain of events to "Customer Care" and the Director of Customer Care Diana Martelli. Neither "Customer Care" and/or Ms. Martelli ever responded...or even acknowledged...my concern. * 11/20/25 Sent a follow-up e-mail to Customer Care and Ms. Martelli. No response or acknowledgement of my concern. * 12/4/25: My credit card was finally credited with a refund; 28 days after it was requested!

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    Raymour & Flanigan Furniture and Mattress Outlet
    Raymour & Flanigan Furniture and Mattress Outlet

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    P.C. Richard & Son - appliances - Updated June 2026

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