I came in the store around 12/20 looking for living room furniture. The man who helped us was very…read morenice and helped us order a sofa. He told us the furniture would be delivered in 2 weeks which was okay. A few days later I was browsing the web and saw a much better deal online for 2 sodas instead of one, including delivery. We called the store to try and cancel the order and the person the phone was very rude and told us the web was wrong and to not trust online shopping! Then he told us if we really wanted to cancel we would have to pay them 35% fee. Which I was not told about! I told them how I was having financial issues and no longer wanted it. And yet they pushed further to Noh giving us a between deal eventually they offered a different smaller sofa and a loveseat for an extra 200 and we took it believing it was a good deal They took 2 weeks to call us for delivery date and then we weren't scheduled for a week after that! Bad service!

This store is the worst place to buy furniture. The salespeople (Judy) is very eager to make a sale…read more& tell you whatever you want to hear. Due to Covid had to wait 3 mths for delivery which of course is not their fault. However the communication is horrible. You cannot call the store & ask for updates & the people who work there know nothing. All responses have to be made by Mo (store mgr) who by the way is hardly ever there. They say we will have him call you back tomorrow but NEVER does. I always had to run after him. He claims my messages were never given to him or he is so busy in the store. Really?? You got my money & now am treated horribly. Buyer beware... if you buy here you can't say you have not been warned. Oh & by the way when furniture was delivered had big chips in dresser drawer & also headboard. What a nightmare w/this store. NEVER AGAIN!!!

I am a fan of Bassett furniture. We recently purchase a…read morebedroom set and are very impressed with its quality. But the reason for this post is regarding the customer service. Our sales person was delightful and the store manager went above and beyond to assure delivery to our 2nd home in New York. Quite the opposite of a recent experience I had locally ! You won't be disappointed shopping here for your next piece of furniture. We will be back.

I had an awful experience at this particular Bassett Furniture store. I ordered an expensive bed…read morefrom them but I would not shop here ever again. First, I noticed a price drop a few days after I purchased so I emailed the saleswoman who helped me to purchase. She told me the fine print says I couldn't get a price adjustment. I hadn't even gotten the bed yet at this point. Second, when I finally received my delivery date and one hour window, I cleared the time to ensure I was home. The store didn't even call me to tell me the delivery team was running late. I had to call the store and ask the status. The man on the phone had no clue who was delivering my bed. He didn't even have the delivery companies phone number so I could call and find out status on my own. He ended up calling me back with a status. Overall, my delivery was late by almost an hour on a Saturday, which delayed me in getting to my evening plans. After everything, Bassett did nothing. Did not even apologize. Never shopping here again and never recommending to anyone.

We brought my mother-in-law here to get a recliner and a chair. Thomson and the Manager (sorry I…read moreforgot your name) was very helpful. My husband forgot is phone and Jamel brought first class customer service, not only did he locate the phone, he waited out in the rain to give it to us! Give that man a raise!

Just a quick heads-up for anyone planning to visit the Ashley Store in Greenbrook. They have signs…read moreall over saying they're closing and that their loss is our gain off, but it's a scam. My husband and I went there yesterday thinking it would be a great chance to pick up some furniture for our new house. Thankfully, we told the sales associate we needed to double-check measurements before buying. When I got home and looked up the same items on their website, I realized they had marked up all the in-store prices. After the so-called "discount," the prices were basically the same as online. For example, they had a sofa table listed in-store with an "original price" of $1,300, but online it's only $450. Just a warning so no one else gets tricked by this. And when I asked the manager about this, she was full aware of the prices being doubled. Everything in that store is around $800- $1000 over the price online, so its not just a couple items here and there.

This place is so expensive for no reason. They have antique prices and don't even sell antiques…read more You would be better off, going to unique in South Plainfield or a flea market or even some type of street fair with vendors who sell unique items that may be worth the price. This place is very interesting. They literally will put a price on anything. Even old gift bags with somebody else's name on it.

Dirty! Actually filthy! Art work is stacked like firewood and is expensive. They want retail price…read morefor used junk. Don't waste your time going there.

Smelled really bad and the guy was rude. Unfortunate…read more -----------------------------------------

PROS: Many good items in this shop and they're all organized. The prices are reasonable and they…read morealso buy vintage items from people CONS: The guy behind the counter was a bit rude to my friend and I when we went in. Acted as though he didn't want to be there OVERALL: If you're looking for antiques or to sell some than this is the place for you. As long as you don't mind the lack of customer service

I tried off and on for over 9 months to order custom cover for my table. No one ever answered the…read morephone. Mark returned a few calls leaving voicemails. He finally asked that I text my table info to him. I did so, and he called again asking me to text the info. I texted it again. I never heard from him again. I called three times after texting my information twice. I can only assume they are out of business and have not taken down their website.

I had my father's pool table re-felted and pool cues re-tipped…read more They did a fantastic job on everything and I highly recommend this company. Friendly service and exceptional craftsmanship. Included with this review are before and after pics .

This is the second time I have used Miles Upholstery. Miles is a really great guy and does…read moreexceptional work. I just had three bar stools, a fabric valance, six kitchen chairs, ottoman and a oversized chair reupholstered. Also had five pillows redone. Miles and staff are truly talented people and so professional. Due to COVID many people are redoing furniture. You may have to wait, but it is so worth it. Miles, thank you, thank you. Joe was great as well. Jane S.

Miles Upholstery reupholstered my grandfather's wing chair for me -maybe 10 years ago. It had…read morealready been over 10 years since he had died. He did an excellent job and it still looks perfect! He even made a matching pillow that has been great for my back. I recommended him to my mother who entrusted him with her prized heirloom Victorian love seat, arm chair and ladies chair. He did a gorgeous job with them. She was thrilled. When I was young they were covered w/ horsehair!) They are lmost 200 years old. We have another project for him shortly and Mom is recommending him to one of her friends. He is a real craftsman.