Exceptional Flooring Experience at The Floor Store in Pensacola!…read more I cannot say enough great things about my experience with Andrea at The Floor Store in Pensacola. From the very beginning, she went above and beyond to help us navigate all the flooring options for our home project. With years of design experience, Andrea took the time to explain the differences between luxury vinyl plank (LVP), engineered hardwood, tile, and other flooring materials so we could make the best decision for our space, lifestyle, timeline, and budget. What really stood out was her incredible customer service and design expertise. Since I wasn't able to come into the showroom right away, Andrea even FaceTimed me through the store, showing me countless flooring samples, tile options, colors, textures, and finishes. She also shared photos of completed projects to help me visualize how everything would look in a real home setting. Within hours of our appointment, she had already sent over a detailed written quote. The selection at The Floor Store is fantastic, and if you can visit in person, it's absolutely worth it. But even if you can't, Andrea makes the process easy and stress-free. She truly helps you feel confident making design choices when there are so many products and styles to choose from. If you are looking for flooring in Pensacola -- whether it's LVP flooring, engineered wood flooring, tile, or expert interior design guidance -- I highly recommend The Floor Store and especially Andrea. Educated, experienced, professional, and genuinely helpful from start to finish!

The Floor Store is the place to go in Pensacola. These guys know their stuff and have been in the…read moreflooring business for many years! They stand by their work and their prices are awesome! Go here if you want quality work at a great price!

Finished the job on time and results were even better than expected. Their showroom is filled with…read morechoices. Clear communication, fair price. Will use again should need arise.

I had enough of my old carpet and needed new flooring. The staff at W&W was great in answering my…read morequestions and getting me a great price on different options I hadn't thought about. I like the one on one attention you get here versus Lowe's or Home Depot because they just sub out the work to someone else. W&W takes are of you from start to finish and is available to call unlike other companies!

Service is better than most big boxes, product sold our subpar compared to big box, will not allow…read morereturns for more than 30 days. Sent multiple tens of thousands of dollars with them over the last 90 days. had 24 doors which they were late constructing and put our project two weeks behind. They also built cabinets in which we needed pulls and hardware. Tried to return the rest of the leftover cabinet hardware and they would not return them., (approx $150), stay away

We stopped in first thing in the morning needing french patio doors right away. Stephen & Robert…read moregenerously helped us and built a custom door for us that they had ready within a couple hours, and it looks great! Cannot thank them enough.

The merchandise is cool, liked a lot of items. However, at the prices they fetch, the service needs…read moreto greatly be improved. Walked inside for at least an hour looking at everything and not once was I asked if I needed help. Did buy a couple things on sale, would never pay regular price there. Guy who brought my stuff to front had on shoes that were so old and beat his toes (no socks) were hanging out, clothes were filthy and pushed my table off his furniture truck down onto the parking lot asphalt. If my furniture wasn't rustic, I would have not purchased. Will never go back.

I bought a refrigerator at the Shreveport, LA location. My two sons had to load it up and bring it…read morehome. We got it into the house and hooked it up. I didn't work. I contacted the manager, Junior. I asked about a warranty. His response was I can bring it back. My husband and I are in our 50s. We physically cannot pick it up and move it. Our sons had left to go home in other states. I had to file for repair request on the year warranty for something we had less than 30 days. And when the repairman came, he told us the fan was broke and the door was bent. He came back a week later to fix the fan and physically push the door frame back in. However, he said it will eventually stop working because it is too damaged. I spent $700+ on a fridge that is basically useless because it will eventually stop working. Yes, they can sell inventory that is damaged, like having dents. But, the item still has to work. I'm going to request my money back or a replacement (new) at their expense. I wanted to give others a heads up. IF you buy something from these people, make certain it actually works.

Hard Rock installed kitchen counter tops for us Monday, September 15, 2024. The most Beautiful…read moreQuartz! They are rated 100% for us. Thank you "Tex" for the wonderful job you & your team done. From everyone in Sales to the Installers. Great Job We will always Endorse your company. Kudos. Efficient & Timely. Sincerely June & Roland Maxwell Grand Bay, Al.

After searching for a month for stone to use in my powder room and kitchen, I was so pleased when I…read morewent to Hard Rock Tile in Semmes. They had a Cristallo stone that was perfect for what I wanted. The sales girl was very pleasant, but it was downhill from there. The guys used for measuring and installing, etc were rarely there when they said they would be. When the guy finally came to measure for my kitchen island and powder room, he failed to listen to what I needed. Instead, of including the measurement for my powder room in determining how much of the slab I needed, he measured what I needed for the island and the top of my dishwasherf, which was across the room... not even part of that island. Plus, he had not included the overhang in his measurement. It was totally off. It is a miracle that the contractor who was doing my kitchen is the one who realized it. Otherwise, it would have been even worse than it was. When the time came to install, the Cristallo stone had been cut for the dishwasher area and not the powder room. There was nothing for the powder room. I couldn't believe it. The additional stone had been used for the top of my dishwasher instead, and there was an implication that I should pay for that. I refused, and it was dropped, but I could tell they were not happy. Why should I have to pay for their mistake? Then, they had to find a stone that could be used for the powder room, but they didn't seem happy about that either. I also used a different stone in my pantry where I had a sink. When they installed that tile, they put the sink in and cut the hole for the faucet WITHOUT seeing the faucet. Given that it was a very small sink, I specifically asked them shouldn't I wait for the faucet to be there to see the distance it extended over the sink, but that was not accounted for. When the faucet came in, it was too big, and I had to change what I wanted to use. It was a constant hassle. I had full intention of writing a review to state how incompetent the measuring and installation service was. They were off on the measurements, they didn't listen to what I needed, and they expected me to accept the areas that were not pleasing to me. There were several different installers, so it was confusing when I voiced that i didn't like this or that. Now, here we are months later, and I had not written a review yet. However, I had a contractor here to look at my kitchen cabinet drawers, and he was shocked to see that there is NO support underneath the stone. There is a gap between the stone and the top of the tile, which I assume will make the stone very vulnerable. Cristallo is beautiful, but it is brittle, and this is a very large island. If t will sag or crack without the proper support. I'm sure they would never admit to their not giving the proper support when it was installed. Overall, Hard Rock has beautiful tile and stone, but I would not do business with them every again. My advice is look elsewhere.

I'm not one to write many reviews; however, in today's times of typical low customer service, this…read morecompany deserves a good review. From the day I phoned to see if they could come give me a quote, to the day the installation was completed --everything went as promised and with top quality service. The owner came to our home, very knowledgeable, listened, worked with us to get a sample even on a day the store was closed, then emailed me a quote outlining what we spoke about. When I was ready to proceed, he was responsive to phone calls and questions; scheduled our install on the days we were on vacation and the install went without any problem. We love the new floors, were very pleased with the installers, and now I know why they've been in business for 20+ years.

From the owner: Flooring, carpet, tile, wood, grout, measuring, estimatesread more