I showed up 10 minutes before closing, on a Saturday and they could not have been more accommodating. I was told the part wasn't in stock and would take more than a week to show up. Which was no good for me because I'm on vacation and I'll be home in a week. But he said another guy there may have something to help me out, so I called back Monday morning he did, they fixed it. While I waited. I was on my way and my vacation was saved. Great people. read more

About 5 years ago I purchased an adult tricycle at Village Bikes. When I went to pick it up the seat had to be angled downward so I could reach the pedals as I'm barely 5ft tall. I later learned this trike came in a smaller and, therefore, cheaper model. The only difference being in the size. I find it hard to believe Village bikes didn't know this trike came in a better size for me. I now have difficulty walking and can no longer pedal this trike. Today I went to Village Bikes asking if they could buy it back. They refused. Needless, to say I am not happy and I won't recommend the shop to anyone. read more

My eMTB bike was just tuned up at a different LBS in my home city, including the disk brakes. Got on the bike and instantly noticed massive front disk brake rub. I have gone to VB before and they were great, so I headed there tonight with the bike. I brought it in the shop and they could hear the rub. They instantly put the bike on a lift and worked to fix the problem. One was working on the front (problem) brake, the other on the rear. I will have to wait til tomorrow to see how well the fox worked, but I was in disbelief that they even looked at it the same day. So, two experiences with VB Lakewood Ranch, both outstanding service. read more

Village Bike did a fantastic job of correcting my derailleur. The place where I bought my bike was more interested in selling me additonal items and not fixing the problem. Village Bike took the time to explain the system and make the necessary adjustments to the bike. It has worked perfectly ever since. I also needed new shoes and again they did not try to oversell me but to keep my needs within my budget. Village Bike cares, listens and is the only place to go to purchase a bike and have service for the bike. read more

I just bought the Specialized Como electric bicycle, I'm 74 years old and this is perfect for me. I can ride like I always did with my old specialized mountain bike but if I get to tired I can add assistance. The guys at the shop set me up quickly and even delivered the bike. read more

I have a Specialized Cross Trail bike that is ten years old. I haven't taken care of it and it needs some work. I called Village Bikes to see if it was worth trying to repair and talked to a nice gentleman who explained to me that they have a backlog of repairs, it might be weeks. I asked about replacing it with a new Specialized and was surprised to hear inventory was very low everywhere. I brought my Cross Trail in for an estimate and was helped right away by the owner who had all my past transactions in the system. He mentioned the prices of a tune up and new wheels but said he would call again with a final estimate. It may take awhile but I think having my old bike back will be worth it. This shop takes care of business! read more

OUTSTANDING experience. Excellent customer service. They were able to repair my grandson's bike and were so pleasant and knowledgeable. So glad I found them and will be back when we need another bike. Highly recommend!!! read more

Rude and irresponsible are the first words that come to mind. Definitely not a place you want to do business with. Bought a bike as a birthday present and told the sales clerk we would pick it up on Saturday. He assured us he would be there till 6pm. Got there at 5:20 pm and the shop was closed. A bike was left out on the sidewalk so we thought there must have been an emergency. We called security and they tried calling the owner to no avail. They took the bike to store it. My daughter was devistated. We had bought the bike for her boyfriend who was on a 24 shift at the fire station. She wanted him to come home to find his present waiting for him. My husband found the owner's number and called him and left a message. He finally picked up and agreed to meet us at the store. I was expecting to find a gracious and apologetic gentlemen but instead met an arrogant and rude individual stating one of employees had clocked out and 5:21pm and the other left at 5:55pm. Which was a lie. We told him to call security and he said he did. Even with the correct information which clearly indicated the negligence of his employee he treated us very badly and didn't even hint at an apology. I strongly encourage you to shop at a different store. You may have to drive a little further but being treated with respect is worth it. I give this store and it's owner a big thumbs down. read more

Deviation from normal food review. Note: Yelp has the wrong address for this shop. I've put in the update but it is located at 8111 Lakewood Main Street, Lakewood Ranch, FL 34202. They moved about two years ago. Since another bike shop I was dealing with wasn't helpful, and actually gave me the run around. I decided to try Village Bikes and a world of difference in service! I brought my dead front wheel in looking for a replacement or a repair. They told me they would look at it, call me with how much it would cost to repair, if the estimated cost was above $80 they would order me a new comparable one instead of trying to repair the old one. Then they proceeded to give me a loaner wheel to use while they did all of this. And this was the Wednesday before thanksgiving! The call came in after thanksgiving. The wheel was already fixed, and I could pick it up any time. And the cost of the repair? less than what another store was going to charge me to even look at it! Great service, great price and a loaner wheel so I could keep riding. sounds like a pretty perfect customer service experience to me. I'll be back for my other needs here and probably buy my next bike from these guys. read more

Awesome lbs!! Local bike shop has everything-- Specialized bikes are the best! Always will to fill tires etc... They have a couple of rides for all different levels. I highly recommend! read more

I moved to Lakewood Ranch 5 years ago and had to find a new bike shop to get repairs and buy bike items from. I had good experience the first time and every time. I have had my bikes worked on off and on during these 5 years. In 2017 i bought a new Cannondale Evo. Great bike. Lately i had an older Cannondale, 10 years, with a stress fracture in the frame. They helped me get the frame replaced from Cannondale with a brand new 2018 frame. As a result i will rebuild that bike and for my birthday i purchased the new 2019 Cannondale System Six Ultegra with disc brakes. Great machine. These 2 stores locations have great mechanics and you can get emergency repairs done very quickly. Thanks Villiage Bikes for being a Bike friend to all bikers. read more

I have bought 8 bikes (not all mine) from Village Bikes and I cannot speak highly enough about the friendliness and service. Both myself and my wife have been welcomed by the staff and helped when needed. They do get busy so I've had to wait around a few times but there is always some bike racing on the tv or new bikes to look at. Highly recommended read more

Can't say enough about the service at Village Bikes. My old Trek 7100 was in bad shape but after some time with the skilled technicians at Village Bikes I feel like I'm riding a brand new bike. Thank you!! read more

I came in with a bike that had a flat tire and was told I needed a new tube. After letting them replace the tube I returned home and the tire was flat after 2 hours. I called back, they said to bring the bike in and they would take care of the problem for free. After bringing the bike back in, they decided I need a new tire to fix the problem. Ok, no problem for me. They didn't have the tire in stock and said they would order it. It might take a month. Again, I said no problem, I completely understand. A month later I called back, they forgot to order the tire. So I opted for a street tire option instead that they had in stock. Keep in mind I have already paid for a new tube a month earlier and specifically went over the fact that they had installed a new tube on the bike numerous times... after putting the new tire on, my bill also reflected a new tube that they had just installed. I called over the phone and asked Chris why they had billed me for a new tube when they previously put a new tube in the bike. At that point our called was "disconnected" I called back, A different man answered and he yelled over to Chris to take the call but Chris replied that he had hung up on me on purpose because I had just called to yell at him. All I have to say is that I will never be back and this store has horrid costumer service. I can't imagine hanging up on a costumer because I had billed them incorrectly read more

Made an appointment several weeks ago for a tuneup and new chain and cassette. Dropped the bike off the afternoon before the appointment and it was ready at 3pm the next day. Work was great and reasonably priced. They will continue to get my business. read more

I was ready to order a new bike online but was nervous about not being able to try it out for fit, comfort, etc. So, last Sunday, my husband and I stopped by Village Bikes at a little past 5:00 p.m., thinking the store closed at 6:00. Instead of telling us to come back during store hours, Chris adjusted a bike and told me to take it for a test ride. When I returned, he had another waiting for me to try. After making my choice, Ed, the owner, checked to see if the color I wanted was available and said he would have one delivered and assembled the next day. When we returned on Monday, we were helped by Zack who let me test ride the new bike but also pointed out that the same bike was available in the store in a different color -- one it turns out I liked even better. Although I was sure it was the one I wanted, he said he'd hold it for a day if I wanted to think about it. When we came back with our rack to take the bike home, Zach attempted to assist my husband in putting it on the car and, when it didn't fit (we bought it when we had a different car), offered to have it delivered to our house. A few hours later, Ed delivered my bike free of charge. Its so rare to get such personalized service. Thanks again, Ed, Chris, and Zack! read more

I Called village bikes this morning with a number of questions, as my local bike shop wasn't yet open. Ed patiently took the time to answer all of my questions in detail. He was so knowledgeable! Wow! I'm impressed. Thanks so much! read more

Upgraded to a full suspension Cannondale Mountain bike... Love it... Great advice from Josh and the other guys at both locations... Will eventually buy a road bike from them as well... Great support fair prices great products will send many friends there in the future read more

Two weeks ago I purchased a $1400 bike for my wife from Village Bikes in Lakewood Ranch. We dealt with the owner Ed who went out of his way to work with us to find the best bike for her. Even though it was a bit out of our price range we were happy with the decision as the bike has worked very well for her. That same day I made an appointment with Ed to get sized for my bike and have a tune up. The appointment was to be on a Sunday which I was told they do not normally do but if I was patient and allowed them to also serve customers that came in it would not be an issue. I was instructed to call a day or two before to confirm and that my appointment for fitting would be with Chris. I called a day prior to the appointment and was told again it would not be an issue and it was reiterated as long as I was patient they would get me taken care of. I had no issue with that and was happy they were willing to work with my schedule. On the day of the appointment I arrived at the scheduled time and asked to speak to Chris. I was directed to the gentlemen at the cash register. I brought my bike over and introduced myself and indicated that I had an appointment with him for a fitting. Chris gave me a really dumbfounded look and in a rude condescending way said that I didn't have an appointment with him and that they do not do that type of work on a Sunday. I explained to him that I made the appointment with Ed (the owner) and that I called and confirmed as requested and it was indicated that as long as I was patient it would not be an issue. Chris flat out rejected anything that I had to say and that he wasn't going to help me in such a way that was rude, condescending, and embarrassing. There were other customers in the store that promptly left as he was taking his frustrations out on me. I was dumbfounded and embarrassed at the same time. I said fine I will take my business elsewhere and left. It didn't matter that I had an appointment and traveled 20 miles on a Sunday to pay them for a service. All that mattered was the fact that he wasn't going to help a customer that pays his salary. I now regret buying my wife's bike from this company and yet we are stuck with them for one year for any warranty service. I for one will never set foot in this store again!!! On a side note my wife called this morning to speak with Ed to address the issue and Chris answered the phone and told her she had the wrong number. Stay away!! read more

went looking for a bike shop in the Sarasota area and sort of stumbled on this one . really glad we did Had a gear problem and was prepared to have to leave the bike. Price quoted was 10-12 dollars for simple adjustment but the shop said they would take a quick look.They put the bike up on the rack and ten minutes later gears were fixed and NO charge! We asked for a tuneup price in case of further problems and price for full tuneup was 55 dollars . We were very happy with prices and services today . Highly recommend Village Bike Shop! read more

Visited here before reading reviews. Wish I had, because I would have saved myself a trip. Rude counter service, not helpful at all.

The service was bad! Received bike back with the same issues. They did not listen or write anything down. I will never go there again.

What a wonderful bike shop! Greg listened to what I wanted in a bike and provided two bikes for me to test drive. He instantly knew exactly what I needed and he could not have been more informative, personable and accommodating. He even showed my husband and me different bike routes to take when riding. The service was outstanding and the selection is awesome. They even can call their other store for their selection as well. I was so pleasantly surprised that the service and the staff is so outstanding. They actually go over every inch of the bike to check it out to make sure that everything is perfect before you purchase the bike. How refreshing to find an establishment that really cares about their products and customer service. I highly recommend them and I could not have been happier with the service that we received from Greg. read more

I bought my bike from this store 4 years ago and I wish I had used a different shop. My family loves to go local and use our neighborhood businesses, however I have had nothing but problems with this vendor. Not only have I had issues with my bike in 4 years that should never happen to a well made bike, (it is a Cannondale), but the people who work at this store are so rude and unprofessional that every time I need to go in to get service I literally have an anxiety attack because I have to deal with them. This past month I took my bike in for service. They told me that due to Covid 19 that they would have to keep my bike for a bit longer than usual. I said fine; I would be willing to wait. They gave me a price and then said they would call when it was ready. 3 weeks later I got a call that it was ready. I couldn't get in right away so I waited almost a week to go pick it up. When I got there to pick it up, the work hadn't even been done on it. They apologized and said they would get it done that day because they had messed up. At least they took that responsibility! 2 days later, though they had said they would call for me to come back in I still had not heard from them. I went in anyway, and yes, the bike was ready but when I went to pay they charged me over $100 more than they had quoted me. I complained and asked what they could do to fix it and they were so obnoxious and rude and would not let me take the bike unless I paid that new price. I told the owner that I had never seen such bad customer service and he basically told me he could care less what I thought! I will never go back and I have told 3 friends of mine who are currently shopping for new bikes, never to use that business. So pathetic to get that kind of service from a local business. Please think twice before you go to see them for bicycles. read more

I thought this was going to be a great place to bring our bikes for service. When we went to pick them up It was not yet 5:00 and they locked doors and turned their backs not to look at us. Today we have been calling and calling and no one picks up. I didn't want to drive their and have them not be open!!! Not very happy!!!! read more

Bought multiple bikes there in the past but service is declining. Ended up at Trek in Sarasota for another bike and service.

I took my bike in when the gear shifter froze. They worked on it for 10 min and got it free -- that simple. They told me it had gunk in it and would likely be a problem again sometime. Later when it froze again, I took it in and they cut off the old shifter so I wouldn't have to replace the more expensive combined brake/gear shifter and replaced the gear shifter -- 'had the part in stock -- and associated hunker up tubes and wires -- quickly (less than a week in peak FL tourist season) and I inexpensively. I'm very pleased. read more

Very disappointed with this shop! I purchased spin shoes from here and took my sister here to purchase the same ones. They were arguing with me and saying that they had never seen the shoes before and that I did not purchase them there. I think I know where I purchased a $90 pair of shoes. It's not like there are many places in town to buy spin shoes. They were rude and very unprofessional. read more

I have been doing business with Village Bikes for over a decade and couldn't be happier. I often stop in and need a quick adjustment and have never been turned down. I also purchase things there that i could get online for less but because of their great service to me over the years i would rather give them the extra profit. John (at Lakewood Ranch) recently rebuilt my bike. What a great job he did. He treats my bike as if it was his own. I heartily recommend Village Bikes in all locations. read more