I took 3 bags to fix. A Gucci bag a Lv pouch and a Lv Artsy bag. They called me and told me there was issues with the Lv bag I got there to see my bag peeling and it looked like they changed my handle on my bag and gave it to someone else. I had this bag for 10 years or more and it was ruined.. I was mad I asked for the outside to be cleaned because they really messed my $2500 bag up. It is now garbage. I left it to fix the handle but honestly its garbage. They charged me I should of just took it to Lv to begin with. I will always do that from now on. Do not go there always go to Gucci Lv or wherever your bag was purchased you get what you pay for read more

I have used this place several times. The shoes are never ready when they say they will be. One time l waited an extra 3 days after they were supposed to be ready, and they STILL weren't ready. And if you call to check on them, no one answers the phone. read more

Very friendly and helpful staff! I stumbled upon them in the shopping strip. I had some YSL shoes that needed the heel tips replaced. They had them done right away! I will definitely be a repeat customer. My husband already took his Ariat boots to get fixed. Highly recommend them! read more

Village Cobbler - Heel tips replaced by Village Cobbler - Shoe Repair Near Me - Houston, Texas

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They don't answer the phone. She went on say they have no technology and was busy working on shoes. I went back after 2.5 weeks and my order was still not ready or worked on. She gave me my shoes back read more

I went to the Village Cobbler in April to have my Cole Haan dress shoes re-heeled and polished. Today (July 5th, 2017) the left shoe heel they had replaced broke off while at work. I was hobbling around all day and stopped in on my way home to find out what they would do about the plainly shotty repair job. For a family owned business it was a horrible experience to say the least. Without missing a beat the lady at the front desk had a throw down explanation for why the heel had fallen off. She explained that because it was an adhesive it was common to have difficulty making a lasting repair. I explained that it would have been nice to know that BEFORE spending some $70 to replace heels and polish the shoes. They did offer to repair the shoes (again) however it made no sense to me to repeat the same repair again because I can safely assume the same result. The basis for the one star review was more to do with my customer service experience. It took about 3 weeks to repair the shoes initially. Nobody called to let me know they were finished and when I called on the day promised they were not ready. What's worse was today, when confronted with the obviously substandard workmanship instead of an apology I was offered excuse after excuse. I will never go back and advise you to avo read more

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Eli at the Village Cobbler is the only person I will ever trust my shoes to. EVER. I have taken all of my high end shoes to him, and he very carefully treats them, resoles them, cleans, conditions, etc. Whatever they need. And he is truly a master craftsman. I recommend him to all my friends and family in need of a cobbler. read more

I've have used this location for several years. They have restored cowboy boots my daughter "borrowed" & got soaking wet. Along w standard replacing caps on heels I discovered they can work miracles with my Loubs. After a horrifying experience at a location many women take their Red bottom shoes (you can see my nightmare of a review on them) I decided to try them. My shoes look amazing and it's was 40% cheaper than what the other place quoted me and the quality is top notch. It brought my shoes back to life! read more

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Took a pair of boots here and the sole wasn't replaced well with stitching coming loose. Left with the boots since scheduling wasn't easy for pickup. read more

I took my shoes to get dyed and it took 2 months to get my shoes back. Then when I get them back I could still see the original color in some spots. The other pair I brought in I needed minor repairs and they looked like crap when I got them back. Then on a different occasion when I went in to pick up my shoes I was told that they could not find my shoes. So I don't know if they messed up the shoes and lied and said they lost them or if they actually could not find them. read more

Best cobbler by far! Operated by husband & wife, I love supporting a small, family owned business. Today, I picked up my new summer purse that I just love that I had broken the handle of. I was charged a very reasonable price & Eli not only repairs the handle that I had torn off, but he reinforced the other handles as well. Earlier this summer, he cleaned & polished my daughter's well worn Tory Burch boots so that they looked new. In the past, he has RE-soled cowboy boots for us as well. Great business, great family! read more

The old adage, you get what you pay for, especially holds true when in comes to shoes. A $100 pair of a shoes can last years thanks to Eli and the staff at the Village Cobbler. Many of times I've walked in with the shoes I'm wearing that need immediate repair and he has stopped what he is doing and done an easy repair like a heel tip. Immediately after I purchase a new pair of shoes, I take them to Village Cobbler and have toe tips placed pro actively to preserve the tip of the shoe. Eli has repaired my fav shoes thus giving them a longer life, saving me money in the long run. I wear heels all day, I walk all day, once I find a comfortable pair of shoes I wear them till Eli can no longer repair them and that's not often. Some shoes I thought were too far gone, he has repaired. Cheap shoes may last you 6 months you toss them and get a new pair then this review is not for you. This review is for those of us that invest in shoes that are engineered for style and comfort and we rely on Eli to keep them as perfect as the day we got them. Please think about frequenting this business, you will be happy with their work. read more

If you are looking for a great shoe repair company it's Village Cobbler, it's hands down your best option. They have the experience to take on any small or large project. read more

Excellent shoe repair service with great craftsmanship work from Mr. Eli. He is very intricate and detailed with his work. This shop has been in service for many decades and my family has used them for all of our leather good repairs (shoes, purses, luggage, belts, etc.). I also love that we are supporting a local Houston small business. read more

They've done good work for me but they have no computer system and rely on slips of paper. Get with the times. People aren't used to saving slips of paper these days. There were 2 people in front of me. One didn't have her slip so couldn't prove she already paid. The other person was there to pick up like 8 pairs and she could only find 4. Not organized which makes for a long wait. read more

Village Cobbler - Storefront - Shoe Repair Near Me - Houston, Texas

I have used Eli at Village Cobbler to repair ballistic nylon luggage, sew leather jackets and do other repair tasks that no one else would touch. He did an outstanding job at a fair price. Eli is a true craftsman. read more

I take my shoes and my purses to be repaired at Village Cobbler and it is always a pleasure going there and having my items returned to me in excellent condition. read more

I had a good experience here. They did a nice job on two pairs of shoes. I would go back.

I took a pair of leather ankle boots here to fix the soles and heels. The sole originally was leather, and was replaced with something rubber and was slippery for the longest while. There was this trim detail along the bottom edge that was a tanned leather (same as the sole) where the rest of the boot was black. This detail had also been polished black, and to this day it still bothers me every time I wear the boots. I'm not in this area enough to have gone back and take issue with the service, but I had expected greater attention to detail based on interactions in the store. read more

I took a handbag to Village Cobbler for leather conditioning and strap repair. They had the bag for over a month - when I returned to pick it up, 4 days after the due date, the woman at the front could not find the purse. Once she found it - turns out they had not done any work on it. She started to make excuses and when I asked why she at least did not call me to say they needed more time - she actually got mad at me! I will never go there again. Ended up taking the handbag to Houston Shoe Hospital and they fixed in up in only one week! read more

I left my sandals to get the elastic replaced. They told me 2 weeks as they have to "special order" the straps. So I come back 2 weeks later and they said another week. It's now 5 weeks and they continue to claim that the shipment has not arrived. Really? They did work on another shoe of mine to replace the heel pad. They essentially tacked on the pad did not bother to tuck in the leather. I could've done that myself. Such a poor job. They're not cheap either. Don't go here. Poor service. read more

Apparently there are two locations for this business. I might try the Gessner location since their reviews are favorable. At the Hedwig Village location, I have been very disappointed by their lack of organization (woe be to anyone who misplaces the claim ticket as shoes are not organized by customer name), the rudeness of the woman at the counter, and the lack of communication. I took a pair of off white shoes in to be cleaned. I was told they would have to be dyed. Fair enough. I paid in advance in September. Every time I checked back she told me she had been unable to find the right color but would have it next week. Finally, in mid-December, I took my shoes back. She had never called me to tell me they couldn't dye my shoes and when I picked them up they weren't in a box, they were in a corner of the counter with another pair of shoes on top of them. Because I didn't have my debit card with me that I had originally paid with, she wanted me to make another trip back to the store for my refund. When I indicated that was unreasonable she finally wrote me a check. With this kind of service I do not understand how they stay in business. read more

This place will rip you off. Prepaid for a zipper to be replaced on a leather. When it was picked up was told they only "fixed" the zipper and got it back on track. Had discussed with them before the price of fixing the zipper or replacing the zipper. Was told to replace it $70.00 , to just fix it $35.00. We paid $75.00 to get it replaced. Did not REPLACE the zipper. Denied that they ever quoted the price. DO NOT USE THIS PLACE. There are plenty of other HONEST shoe/ luggage repair shops around. read more

Don't go here. Poor quality of work. The sole lining they replaced is wrinkled so every step is painful. They misplaced my shoes and took forever to locate them. I had to come back the next day - even though they had the shoes for 10 days. The lady will make you feel like you're lucky to have your shoes worked by them. read more

Did not have shoes ready on time. So I had to pick them up the next day & they weren't ready until closing time. Also left marks on my boots that were not there when I dropped them off. read more

I have been coming to The Village Cobbler for 20 plus years and never have I once been disappointed with this place. Eli and his staff are all very friendly, courteous, professional and very trustworthy on handling and repairing any type or brand of shoes, boots or handbags/purses. There is no other cobbler I would ever entrust my shoes or purses with, other than Eli. Therefore, if your looking for an excellent shoe repair shop with good customer service and good fair pricing, give The Village Cobbler a try and rest assured, you will be completely satisfied with your shoes/purses and your pocketbook. read more

Happy with the service and price to replace the soles of my shoes. Now my shoes have a new life and should last several more years. Thank you read more

Went there today with a brand new pair of wedges that I love, but were too big around my ankles. I asked them if they could fix them by 4:00pm tomorrow. They said they would have them ready by 4:00pm the next day. Then I got a call within less than an hour to let me know they were fixed. They wanted to be sure I had them before my evening function tomorrow. Eli, thank you for your attention to detail and for the great customer service! Melissa read more

By far the worst business in the villages. Shoes are never ready when promised. Never high quality. Overpriced. Personnel are indifferent. I generally support local businesses, but this place is a joke. read more

This place was great. She was completely honest about how my wife's wedding shoes might not be restored to new (grass and mud stains on satin) but said she would do her absolute best. We picked them up and they were perfect. They were totally unrecognizable. Excellent work. Fair price. Local. Will be returning with more work for her and her shop. Thanks! read more

AVOID this PLACE! This place is EXTREAMELY EXPENSIVE. The lady tried to justified the repair cost by telling me the shoe was an expensive Italian shoe. I believe that the labor cost should not be based on the brand of the shoe. I would NOT go back and if you do ASK for the repair cost before leaving your shoes in this place. She charged me $35 for a simple stitching on ONE shoe only. Then she refused to give me a receipt and wrote it on a piece of paper! GO to the SHOE HOSPITAL instead! read more

I never write reviews, but for this experience I think it is warranted. I took five pairs of designer shows to get fixed. One pair she told me would take longer when I went to pick up the four pairs. That was fine with me. I told her to call me when it was ready. Of course two weeks later I hadn't heard from her and went to the shop. She showed me the strap that she had ordered for the shoe. It was not close in color at all, so I told her not to worry about it. She told me that she would refund my money, but that she didn't have to do it. It was an exception, I had no problems that she couldn't fix it, but then actually telling me she was doing me a special favor was absurd. She asked me. "What do you want, perfection?" I said no. She also told me that she gave me a discount which she did not. Not to mention I paid her $340 for 5 shoe repairs. Of course when I received all the shoes, I did notice on a different pair of shoes was not even fixed, and of course I will not be receiving a refund on that. Please avoid this place at all costs! read more

I had such a horrific experience. I brought in a pair of boots that I loved and were pretty worn. I was quoted $150 to resole and was told they would be made to be like an "entirely new boot". These were fashion boots that probably only cost around $200 to begin with but I loved the style and fit and went ahead and agreed to the repair. Upon pickup, I was not satisfied with the repair. I returned to the store and explained my dissatisfaction and was yelled at by the lady who runs the store. I simply asked her to give it another try and pointed out the areas where I wasn't happy. She was so argumentative and I left shaking. After a month, I called again to see if my boots and been worked on again, and she said, "No, there was nothing we could do." I asked for a discount on the work provided and again, she started yelling and screaming at me. I cannot believe the way I was treated for simply expressing my dissatisfaction... moreover the unwillingness to even try and make the customer happy. It was a terrible experience from a workmanship and customer service perspective. read more