This was my 4th or 5th trip to the store over the years and and it never ceases to amaze me what a…read more great level of service is offered here. From the manager Dave right on down to every employee the experience has always been beyond five stars. Every single time I go in that store to buy something I am made to feel like I'm an important part of their customer base, I am always welcomed with a smile, a greeting, and an offer to help. Like many homeowners often times I don't think all the way through a project but these fellows are always there to suggest the extras to go along with what I am buying so that I can complete my project. Service is the most important thing to me and I shop for service before I shop for price and this store has never let me down. And to make things even better, they offer a discount for United States veterans and that is always appreciated. Five stars plus for the entire staff can and congratulations to management on assembling such a great team of service minded folks.

Everyone that works here is so nice. Jon and Joe are so knowledgeable about the projects you're…read moreworking on and will give you exactly what you need without making you add extras. If they don't have what you need they can order it. They get deliveries every week! The selections in store are great and the candy selection is even better.

Very friendly and helpful people. The owner is more than…read morehappy to load whatever into your vehicle Bob Parry Baldwinsville NY

Very Disappointed with My Recent Visit to Ace Hardware…read more I've been shopping at this location since 2010, always trying to support local, family-owned businesses--but after today, I'm seriously rethinking that choice. I went in to return an item and was upfront and respectful from the start. I let the cashier know I had a return and quietly waited my turn. When I reached the counter, the senior cashier immediately told me I needed a receipt. I explained that I purchased the item this week using my Ace Hardware account and debit card and assumed my phone number could be used to look it up--something I've done at other stores, and what I thought was a benefit of having an account. Instead, she repeated "you need a receipt" and took the item without further explanation. I even reminded her that she had helped me find the item earlier that week and asked if she could look up the purchase. Still, no clarification--just the same phrase, again. While this was happening, I noticed a young man in an Ace shirt standing silently about five feet away from me, staring. When I asked what his issue was, the cashier told me to "not worry about him." Frankly, that made me more uncomfortable. Still confused whether the return was going through or being denied, I calmly asked what was happening. She raised her voice and said, "I'm returning your item." I asked if she found it on my account, and she replied, "You should have had [a receipt], but I'm just returning it." She then struggled to find the posted return policy sign--which was supposedly under the glass at the counter, behind a push cart--and couldn't locate it. I simply noted that if she couldn't find it, customers likely wouldn't see it either. We finished the return, I thanked her, and mentioned I didn't plan to come back after that experience. Her response: "I'm not talking to you anymore." As I left, the same young man followed me outside. While I was in my car, I saw him still watching me from the entrance. I cracked my door and asked if there was still a problem. He said, "I'm just doing my job." I asked, "What, security?" and shut my door. A moment later, I watched him pull out what looked like a Milwaukee Fastback knife and start poking at a pallet. Completely bizarre. This whole experience left me in shock. I've had great conversations with some of the employees here in the past, but today exposed an attitude problem that can't be ignored. I expected more from a store I've supported for over a decade. Now I understand why more and more people are turning to big box stores--at least there, basic customer service is consistent and respectful. Very disappointed.

I've found them to have pretty much everything anytime I may have needed something. If you ever…read morehave a specific item you need ask if Sal is available. He and his family have owned this business for many years and thus he is very versed in every hardware need.

Lowe's Fall and Halloween 2026 Display. Huge inventory of Halloween animatronics and Halloween…read moredecor galore! The new 15 Ft and 12 Ft animatronics have trouble projecting sound and are nearly inaudible when speaking. Not sure if this is something that can be tweaked or if it's universal but if I were in the market the $429 price tag for skeleton and $399 pumpkin king I would want better sound. Love the haunted doll animatronic. I scored some of the Everbrite Halloween lights, and a fall plant. Love the skeleton with multicolored changing eyes. I'll be back in September once Halloween decorating begins! I did spy the first of the mums, candy corn colors! Great Fall selection! No wait for self checkout card only.

Lowe's: Where the Customer Service is as Dead as the Battery They Sold Me…read more Ah yes, gather 'round, folks, for the epic saga of how Lowe's managed to lose a $3,346.92 sale over a $50 battery--and somehow made me feel like the unreasonable one. So, on October 5, 2025, I made what I thought was an exciting, adult purchase: a shiny new Toro 42" zero-turn riding mower from the Clay, NY Lowe's (Store #5095). After coughing up over three grand, plus tax (because joy isn't free), I waited eagerly for my new toy to arrive. The mower was delivered on October 7. That afternoon, I geared up, ready to mow like a suburban king... and nothing. The battery wasn't just dead--it was in a battery coma. No clicks, no lights, no sign of life. Awesome! Thanks, Lowe's, for delivering something that had literally one job--to start. Thinking this was a one-time fluke (ah, sweet naïve optimism), I trotted over to Walmart to buy a battery charger--because apparently when you spend $3,000+, your next task is to resurrect your own lawn equipment. Charged it a bit--still dead. Charged it overnight--miracle! It started. I mowed. Yay, success. End of story? LOL, no. One week later, I return for Round 2 with my new mechanical steed. Guess what? DEAD. AGAIN. Apparently, Toro stands for "Totally Out of Reliable Output." So I call Lowe's. The person I'm transferred to in the "mower department" makes a toaster look like a genius. He takes my info and says he'll talk to the manager (spoiler: a phrase you'll hear a lot in this circus). He calls me back (shockingly fast--credit where credit's due) and informs me that I'll need to contact Toro myself because the battery is under warranty. Oh, so I need to go chase down the manufacturer for the battery that Lowe's delivered dead-on-arrival? Makes total sense. I then ask if Lowe's could, I don't know, just replace the battery? I mean, basic customer service? Nah. He says that's what his manager told him to say. Naturally, I ask to speak to said manager. He refuses. I ask for the manager's name. "I'm not going to give you her name," he says, apparently moonlighting as a CIA agent protecting national secrets. Eventually, the elusive manager calls. Her name? Elisha. Last name? "Elisha." (Twice.) I had to request it three times like I was trying to unlock a boss level in a video game. She finally gives me the full name, presumably real. She explains that this happens all the time with Toro batteries (comforting!) and that if I want a replacement, I'll need to bring the battery in, wait for manager approval, and maybe they'll swap it. Oh, and no--they won't just bring me a working battery and take the dead one back. Because, clearly, that would make too much sense. I tell her, fine--forget it. Just come pick up the mower. I'm done. She then tries to guilt-trip me with, "You'd rather return the whole mower than bring in the battery?" Ma'am... you'd rather lose a $3,300 sale than deliver a functioning battery? So yes, Lowe's is now sending a truck to come retrieve their shiny, non-functional mower. A grand customer service victory! Congrats to everyone involved on a job terribly done. Lowe's, thank you for this magical experience. You've taught me never to spend another dime in your store--anywhere in the country. Lucky for me, Home Depot is literally across the street, and they seem to know how batteries work. Goodbye forever, Lowe's. I'd say it's been a pleasure, but... you know.

Remarkable customer service from Joe LaGuardia! I sanded my fieldstone fireplace and wanted to…read morehighlight the stone grain with a sealer. After buying the wrong product on line, I turned to the experts at McQuade & Bannigan and met Joe LaGuardia. He called his suppliers, researched until he found a safe product, and scheduled shipping so the product wouldn't arrive frozen. How often does someone care as much as you do about getting the right product for the job? Thank you Joe!

From the owner: At McQuade & Bannigan Inc., customer service is our number one priority. Our Utica, Watertown, and…read moreSyracuse locations are each staffed with knowledgeable sales personnel who offer expert product support and technical advice to ensure that you are purchasing the right product for your needs. If we don't stock it, either because it's a hard-to-find item or a specialty item, we'll work to find it and get it to you. Call us today, stop in or visit us at mqb.com for more information.

2026 Halloween Display. This location did have a couple animatronics on display that other location…read moredid not have. Most animatronics on display operative and in good condition. This location did have the larger orange buckets with sticker Jack-O-Lantern faces for $8. I was able to score the last box of coveted LED Spooky candle pathway markers! They did not have the high demand mini spider set in stock. My balcony will be all HD lighting! Great set up, HD does not disappoint for holiday decorating. Self check out, no wait time.

We just encountered the nicest, most helpful checkout person at Pro checkout counter. Thank you…read moreDylan for going above and beyond. A true, courteous professional.

Has a wide variety of items outdoor minded people might need from clothing to tractors and…read moreimplements. Not the cheapest place around but the quality is right for the money. I haven't had the opportunity to use the service.

I live in a small development behind the Clay store I shop occasionally mostly for convenience…read morehardware tools etc. however the parking lot is not lit at 5pm overhead sign never turned on that's outside, inside bathrooms are disgusting in general through out the store floors are not clean trash overflowing now last night 5:15 I did a walkthrough looking at woodworking tools I am shadowed by three employees okay I get it that is your loss prevention program everything Runnings sells I can get from Amazon in a day or 2 something is not right in this store employees are not very friendly and wander around aimlessly. In the old days of real retail, the store manager was on the floor meet greet and direct not here. Sadly I will take my money elsewhere.

I purchased a Movie Man recliner by Ashley at Dunk and Bright on January 14, 2026 and it was…read moredelivered a few weeks later. I found that the lever on this recliner didn't work. Excessive force is required to get it to close. I asked for a repair or replacement. The repair man called saying it would be weeks for the part to come in and I said that I can't wait that long. It was replaced by an exact duplicate, even down to the color. The second one doesn't work either. It's an expensive piece of garbage that only my cat can use. I can't get the lever to work and if I push the end of the recliner with my foot so it will go back in, that doesn't work either. I called their store and was told that I won't get a refund of the white glove delivery fee. I kept saying over and over "but It doesn't work," to which the woman on the other and of the line kept repeating her mantra that it was delivered. Sorry, but that excuse doesn't work. This falls under not fit for ordinary use under warranty law. I shouldn't have to use excessive force to close it. I want a total refund. I paid $758.16 including tax and the white glove delivery fee. I also paid the delivery guys (first recliner) $40 in a tip. Altogether Dunk and Bright owes me $798.16. I want my money back NOW. My primary care provider told me to keep my legs elevated. I have lymphedema. I NEEDED this thing to work. I am disabled and am still recovering from major abdominal surgery. I am very angry. It shouldn't be this hard to get help. This product is defective.

Dunk & Bright Furniture has truly made my day. I purchased a new couch at an extremely great price…read morewhich was needed badly. Kyle handled my sale & he was great & knowledgeable. Today my couch was delivered on time by Jordan B. & Gilbert F. in such a great manner. They were kind, efficient & placed the couch perfectly in the room. I am very impressed with Dunk & Bright & letting all family & friends know about this. Many thanks!!!!!

I recently purchased an entry door, a fire door, and a sliding glass door from Rochester Colonial…read moreand couldn't be happier with the experience from start to finish. The sales team -- especially Mike G. -- was spectacular. They spent several hours with me over multiple visits helping me understand how to evaluate different options and ultimately recommending the best solution for my specific situation. I never felt pressured, only supported and well-informed. The installation experience was perhaps one of the best I've ever had with any home improvement company. The Rochester Colonial team was highly skilled, professional, and incredibly respectful of my home. Unlike other contractors I've used in the past, they used plastic barriers to wall off the work area so dust and dirt didn't spread throughout the house. They paid attention to every detail and even mopped the floor before leaving. The craftsmanship, professionalism, and customer care exceeded my expectations. I couldn't recommend Rochester Colonial more highly.

Great, friendly service! Recently, I stopped in to the Lyell Avenue store to ask about replacement…read morehardware for our storm door. Staff members dropped everything, looked up the door we purchased several years ago and found the parts to match, all at no charge. We continue to use Rochester colonial for all of our doors and windows; never disappointed with the product or service quality.