I have since moved from Arkansas, but for 13 years I had an exceptional relationship with Village…read moreInsurance, and John Vorisek specifically. Service/responsiveness is second to none and John has, along the way, steered me to coverage with alternate carriers, that saved me a bundle, all of which he initiated. I can unequivocally recommend John Vorisek and Village Insurance.

From the owner: It takes a village Servicing Northwest Arkansas for over 60…read moreyears

They are not truthful agents they do not fight for you and you'd think they are paying out claims…read morefrom their own pocket terrible!!!

They say with me, explaining everything to me, making it simpler. Very glad I came to this awesome…read moreteam. Any problems, they handle it quickly. I am very happy with how they've done everything for me and my family. Alicia Moore and all her team are the best team State Farm has. Thank you Stephanie Leo for going over all of my policy, and showing me what I have and don't have. Even making it simpler to me so I'm not confused. I didn't see something that was confusing to me after leaving from there. She made it seem like a friend was talking to me. Very happy customer here.

This agency is now under new ownership/management. Rick…read moreBarnes and his office manager Valerie are the best in the industry. They went out of their way to help us. We are really happy to have good agents right here in town.

Their care and concern for their customers has gone down hill drastically over the last few years…read more I recently called to find out why my rates had jumped way above what they were supposed to be and was told to call the corporate office. Why do I need you as an agent if you're not willing to help me understand the issue and try to resolve it. Needless to say- I'm starting to look for a different agency and a different insurance carrier. I've been a long term customer and they've demonstrated to me that it means nothing to them.

literally the worst insurance company EVER. my granny filed a claim with her roof that has very…read moreobvious hail damage and they said there was nothing wrong with the roof. fast forward a few weeks later they sent her a letter through the mail giving her a list of things to fix before they could go any further (the roof was one of them) so they acknowledged that the roof needs to be replaced and then they told her to paint the windows that are outside. just lots of silly reasons that aren't important at all. They don't want to fix anything or give you money to fix anything. 0/10 would not recommend to my worst enemy. Theyve cause my granny lots of stress so now I'm trying to help her gather the money to help cover getting a roof replaced which Is going to be almost impossible. Were dropping them completely and getting a new insurance.

Great customer service! Very helpful with a resent claim. I highly recommend!! I have been with…read moreJustin and his staff for many years and will stay with them.

I saved money, learned new things, had great service. Thanks to Corey and his team! I also found…read moreout about how important it is to have life insurance!

From the owner: Forbes 2024 list of top insurers included Shelter Insurance as one of the top providers in the…read morecountry. Shelter is one of 84 companies offering property, auto or life insurance to receive this recognition.

Will Corporon is well versed in the confusing #Medicare choices. He truly uncovers your situation…read moreand navigates through the endless websites to help you select the best coverage. Will is not like every other insurance salesman. He truly listens to your individual needs and identifies relevant choices. He has a mother on Medicare, therefore he has a vested interest in giving the absolute best personal guidance. He will meet you in person, which today is a huge plus for me

Fantastic service, great communication The whole process…read morewas smooth and their pricing and coverage is fantastic.

Giccela was an absolute pleasure to work with. She took the time to thoroughly review my existing…read morepolicies to ensure I had the best possible coverage. She listened carefully to all of my questions and provided clear, timely answers throughout the process. She also assisted with canceling my previous policies, which made the transition seamless and stress-free. I truly appreciate her professionalism and support.

I have multiple complaints with this insurance agent. I asked for a policy on jewelry that I had…read moreonly to find out months later that it was never issued because they wanted an appraisal and never requested it from me. They did admit it was their fault and apologized, but my jewelry was not covered for several months. Also, when I went to cancel, they did not cancel my policy as requested, and kept charging me for two months of renters insurance, which I did not need. Would never go back or use them again.

Brian has been great to work with getting my insurance set up for a new home in Arkansas.read more

I have my home, rental, cars, boat, business, etc... insured with Ivan. The knowledge and attention…read moreto details is unprecedented. Should help is needed Ivan is available 24/7, weekends, holidays included. One need to look no further.

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage you may want. Serving the Rogers, AR area since 2011, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today. AR Lic. #16141638

We have our home, auto and motorcycle (Goldwing) insured through Shelley and her team…read more Unfortunately, an uninsured motorist hit us with his work vehicle when we were on the Goldwing and this office worked tirelessly to attempt to track the driver and his employer down and get some funds to do the needed repairs. Needless to say, he did not ever pay up. But through it all, Shelly's team remained professional, and very compassionate and understanding with us. When my mother moved down here from another state there was no question who we were going to suggest for her to get insurance with!

Avoid This Agency - Five Years of Loyalty for a $0 Payout…read more I have been a loyal policyholder with Shelley Parson for the last 5 years, watching my premiums steadily climb year after year. I recently had to file my very first roof claim, only to find out they dated my roof at 44 years old in their system. When I originally took out this policy, I explicitly told Shelley that the roof was 10 to 12 years old, exactly as my professional home inspector had verified. Because of their massive dating error, depreciation and an insanely high deductible kicked in, leaving me with absolutely zero money to help with the replacement. To make matters worse, the customer service has been insulting: The Audacity: Shelley actually told me that once I pay out of pocket to replace the roof myself, I should "be sure to let them know" so they can cover it moving forward. The absolute gall. The Brush-off: She claimed she would "look through her records" to see if I ever followed up with proof of the roof's age 5 years ago. We all know how that goes. Because of this pending claim mess, I feel stuck with her for the moment while she continues to pocket my rising premiums. Do yourself a favor and find an agent who actually keeps accurate records and protects your investment when it counts.