I have since moved from Arkansas, but for 13 years I had an exceptional relationship with Village…read moreInsurance, and John Vorisek specifically. Service/responsiveness is second to none and John has, along the way, steered me to coverage with alternate carriers, that saved me a bundle, all of which he initiated. I can unequivocally recommend John Vorisek and Village Insurance.

From the owner: It takes a village Servicing Northwest Arkansas for over 60…read moreyears

Avoid This Agency - Five Years of Loyalty for a $0 Payout…read more I have been a loyal policyholder with Shelley Parson for the last 5 years, watching my premiums steadily climb year after year. I recently had to file my very first roof claim, only to find out they dated my roof at 44 years old in their system. When I originally took out this policy, I explicitly told Shelley that the roof was 10 to 12 years old, exactly as my professional home inspector had verified. Because of their massive dating error, depreciation and an insanely high deductible kicked in, leaving me with absolutely zero money to help with the replacement. To make matters worse, the customer service has been insulting: The Audacity: Shelley actually told me that once I pay out of pocket to replace the roof myself, I should "be sure to let them know" so they can cover it moving forward. The absolute gall. The Brush-off: She claimed she would "look through her records" to see if I ever followed up with proof of the roof's age 5 years ago. We all know how that goes. Because of this pending claim mess, I feel stuck with her for the moment while she continues to pocket my rising premiums. Do yourself a favor and find an agent who actually keeps accurate records and protects your investment when it counts.

Shelley is the best agent and makes the claim process easy and as stress free as possible. I have…read moreall my business and personal policies with her. Josh M.

I have multiple complaints with this insurance agent. I asked for a policy on jewelry that I had…read moreonly to find out months later that it was never issued because they wanted an appraisal and never requested it from me. They did admit it was their fault and apologized, but my jewelry was not covered for several months. Also, when I went to cancel, they did not cancel my policy as requested, and kept charging me for two months of renters insurance, which I did not need. Would never go back or use them again.

Brian has been great to work with getting my insurance set up for a new home in Arkansas.read more

This agency is now under new ownership/management. Rick…read moreBarnes and his office manager Valerie are the best in the industry. They went out of their way to help us. We are really happy to have good agents right here in town.

Their care and concern for their customers has gone down hill drastically over the last few years…read more I recently called to find out why my rates had jumped way above what they were supposed to be and was told to call the corporate office. Why do I need you as an agent if you're not willing to help me understand the issue and try to resolve it. Needless to say- I'm starting to look for a different agency and a different insurance carrier. I've been a long term customer and they've demonstrated to me that it means nothing to them.

They are not truthful agents they do not fight for you and you'd think they are paying out claims…read morefrom their own pocket terrible!!!

They say with me, explaining everything to me, making it simpler. Very glad I came to this awesome…read moreteam. Any problems, they handle it quickly. I am very happy with how they've done everything for me and my family. Alicia Moore and all her team are the best team State Farm has. Thank you Stephanie Leo for going over all of my policy, and showing me what I have and don't have. Even making it simpler to me so I'm not confused. I didn't see something that was confusing to me after leaving from there. She made it seem like a friend was talking to me. Very happy customer here.

I went to Luke Riley Shelter Insurance wanting great auto and renters insurance at a great rate. He…read moresaved my husband and I a ton of money (almost $150 a month). I was only "window" shopping for insurance, but the rates he quoted me and his small town kindness made me stop shopping. Call Luke Riley today for a competitive quote and great service.

From the owner: As your Shelter agent, I can help you make sure you get the right coverage at the right price,…read morewhile providing the quality service you expect. Feel free to give me a call to discuss your insurance options today!

Received a $600 30% + homeowners quote increase, I told them NOT TO BIND or bill the bank impound…read moreaccount as I was getting my own quotes. I DID obtain other quotes, but it was too late. Inspite of my clear instructions, they billed my home impound account and it was paid... NOT happy! Stay away...