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    3 years ago

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    Farmers Insurance - Shelley Parson

    Farmers Insurance - Shelley Parson

    (3 reviews)

    We have our home, auto and motorcycle (Goldwing) insured through Shelley and her team…read more Unfortunately, an uninsured motorist hit us with his work vehicle when we were on the Goldwing and this office worked tirelessly to attempt to track the driver and his employer down and get some funds to do the needed repairs. Needless to say, he did not ever pay up. But through it all, Shelly's team remained professional, and very compassionate and understanding with us. When my mother moved down here from another state there was no question who we were going to suggest for her to get insurance with!

    Avoid This Agency - Five Years of Loyalty for a $0 Payout…read more I have been a loyal policyholder with Shelley Parson for the last 5 years, watching my premiums steadily climb year after year. I recently had to file my very first roof claim, only to find out they dated my roof at 44 years old in their system. When I originally took out this policy, I explicitly told Shelley that the roof was 10 to 12 years old, exactly as my professional home inspector had verified. Because of their massive dating error, depreciation and an insanely high deductible kicked in, leaving me with absolutely zero money to help with the replacement. To make matters worse, the customer service has been insulting: The Audacity: Shelley actually told me that once I pay out of pocket to replace the roof myself, I should "be sure to let them know" so they can cover it moving forward. The absolute gall. The Brush-off: She claimed she would "look through her records" to see if I ever followed up with proof of the roof's age 5 years ago. We all know how that goes. Because of this pending claim mess, I feel stuck with her for the moment while she continues to pocket my rising premiums. Do yourself a favor and find an agent who actually keeps accurate records and protects your investment when it counts.

    Will Corporon - homeinsurance - Updated July 2026

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