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Village Market

3.5 (8 reviews)

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Ask the Community - Village Market

Meijer

Meijer

2.5(14 reviews)
13.0 mi
•$$

Terrible customer service. I was looking to purchase some pokemon cards, which are rarely in stock…read more Surprisingly there were two boxes in stock on the very bottom shelf shoved toward the back. I noticed the one box was completely ripped open on the side and two packs of cards had been stolen from it, so I thought I would bring it to the customer service desk to make them aware people were stealing the cards. The other box was the same as the first and had been partially opened on the side, as if the thief was going to open it and steal packs from it too but didn't get to it all the way. I planned on purchasing the second one at the customer service desk since it had not been opened all the way and nothing was taken from inside the box. The lady at the customer service counter immediately took the obviously opened box from me as they of course could not sell it anymore, which I expected. So as I put the second (slightly opened) box onto the counter to purchase she proceeded to over inspect it and say the thief had stolen from that box as well. When clearly it wasn't even ripped open all the way and nothing had been taken from it. She frantically called her manager and told me he would not allow her to sell either one of them to me. I understand not being able to purchase the first box because it had been deliberately ripped open and two packs were clearly taken from it but the second box was still in good enough condition to sell with all the product still inside the box. But I was not allowed to purchase it due to "legal reasons". I thought this was ridiculous. The customer service representative rushed through the interaction, somewhat misunderstood the situation and over reacted, in turn losing a sale for her store and me a chance for new cards for my son. Needless to say I was pretty bummed out because it was the first time in months I had found any new pokemon product in stock at this location. I understand retail can be difficult and demanding for employees, but customers should leave the customer service department feeling like their concerns have been heard and their issues have been addressed, at least in some way. Especially when the customer is trying to do the right thing. Please do better in the trading card area with security and such, as well as patience and understanding with customer issues. Thank you

Never going to this Meijer again. OMG! They stand around doing nothing but talking! Second time…read moreI've been here and Problems retrieving a Full Receipt. This Store is Horrible!

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Village Market - grocery - Updated June 2026

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