I would make sure that your information is secured, I have been receiving emails with patients…read moreinformation, medical records, as well as prescriptions. I believe that is a HIPAA violation that a former patient can see all their new patient information.

Horrible customer service and don't u dare mistaken which clinic and get stuck in road…read moreconstruction, your 10 minute is all that is allowed. After that - canceled. Horrible place its turned into i will be finding a new clinic. I'd give them no stars if I could.

While the front desk was good enough and the only reason for 2 stars, NP Erbes was a nightmare. She…read morehas terrible bedside manner, she's bossy and intrusive. I went in for one issue and she started to berate me about my hormones. I've seen my own hormone provider successfully for over 9 years and didn't come to this appointment for anything related to my hormones. I thought maybe she had a bad day, but my husband saw her on a different day and when he emerged from his appointment he said "I never want to see her again, that was horrible." Again, he went in for one issue and she decided to focus on his cholesterol at 161 which is not even high. But she began to scribble on her note pad to take fish oil, (he said, I took one this morning and her response was "you should have taken 2) flax seed and get a follow up appointment to have labs drawn again. My husband is 60 years old, 6'1, 195 pounds and 15% body fat, impeccable labs, great blood pressure and very low PSA lab because he takes HRT. I would caution anyone from choosing this provider if you don't like being talked down to, berated and intimidated. I have nothing positive to say except we will never be back in her office again.

Kristina D, DNP is great She responds intelligently &…read morequickly to any issues. THe front desk is also very responsive & professional. THe fact that you can get blood tests in the same office is great. I was referred by a friend and it was agreat referral! IMS is EXCELLENT!!

The girl named Briana that answers the phone in the behavioral part of this location is rude and…read moresounds like she hates her job. You would think the person working and taking phone calls/appointments in the Behavioral part would sound a little nicer. She's lucky I like my therapist and psychiatrist or else I would find somewhere else to go. Yesterday was my first day with my therapist and psychiatrist and I love them, but that girl Briana needs an attitude check fast!!

My family have been going to this office for 4 year's now and we have had okay doctors, about 2…read moreyear's ago we seen Marina Galindo and we will never see anyone else. She sees everyone form newborns to 100 year old, my son was having stomach problems that I talked to his old doctor about this and she did oh it should go away and it never did. When I found out Marina Galindo could see him it was the best decision I made. The first visit she found out he was allergic to the formula and it was causing stomach problems, we changed his formula and it was a brand new baby after that. Any time I take him in and have any questions she listens and explains things where we understand and is very caring and understanding. If you are looking for a new doctor that cares, understands and talks to you about what is going on with your health. Please see Marina Galindo at Adeante Healthcare in Goodyear!!

The doctors are great as well as the care. The issue is the Front Office Lady. Please watch your…read morebills and ask to see it before paying. Turns out we've been paying for No Show Appts, even though we called days in advance to cancel. Also, she gives you paperwork to fill out "it's a survey on depression" and tells you that your insurance requires it, however, I called my insurance and they know nothing about it. Also, if you call in for an appt because your sick she tells you that you MUST stay in your car upon arrival, call and they will come get you. This lady will without a doubt create issues for Dr. Scherer going forward as your first point of contact is the front office, whether on the phone or in person. However, if you can get passed all this, than 100% you are in the best care possible. The medical team is awesome!

Dr. Scherer is a very good doctor. He is kind patient and very knowledgeable. He listens to my…read moreconcerns no matter how long it takes and never makes me feel rushed. He changed the diabetic med I was taking from a tier 3 to a generic. This new pill not only saves me a lot of money, my diabetic sugar levels have come down considerably. I found his staff to be extremely helpful and considerate. His receptionist handles check-in, appointments and referrals. She is very pleasant and efficient. I just don't understand the 1 and 2 star reviews.

Dr Pranav does a wonderful job. Once he gets to know you he quickly establishes a good relationship…read moreand understanding of your needs and goes out of his way to care for you. His office staff are kind and friendly and make everyone feel welcome.

Please go anywhere but here. I'm in my 60's and have been to many doctors over the years. I have…read moredealt with doctors that took care of my premature baby and many, many doctors that took care of my mothers dementia and illnesses. NEVER have I had a doctor be as rude and condescending as Dr. PRANAV. After having him sit there telling me all the trouble I'm causing because of the referrals I need I got up to leave because of the way I was being treated. Dr. Pranav literally followed me out to the front yelling at me to never come back over and over in front of everyone. I left in tears. I do want to add that his staff is fantastic! They have been very nice and helpful.

Rude condescending and horrible treatment by doctors there... it's no wonder it's so easy to get in…read morethere for an appointment because no one wants to be treated with disrespect and rudely...I was scolded and yelled at to have my family leave paperwork done... not ever going back here

While I've seen Dr. Houlihan here a few times, the reason I've gone back again and again is Emily…read moreMcWaters. For the first time in my life, I feel that I really have someone who listens to me and helps me solve the actual root of my medical issues instead of throwing me whatever drug the last pharmaceutical rep in the office was pushing. She's really wonderful. My one complaint about this place is the front desk staff. They are incredibly loud and will speak in full voice about your personal information to the entire room. It's so inappropriate and downright rude. The guy in the back of the room doesn't need to hear you talking about my medical history or my insurance status...

I do like this doctors office quite a bit, all of the doctors have been stellar. The wait times to…read moreget in have also improved recently

Excellent physicians, impossibly bad front office…read more If you can manage to make an appointment and actually see a provider you'll be pleased. The front office is abysmal, you can't get through to anyone on the phone. I have had to drive to the office more than once to get a question about a refill request or get copies of paperwork because it is absolutely impossible to talk to someone without waiting on the phone for a half hour or more (I'm not exaggerating). They now have a policy which requires you to confirm an appointment 24 hours before the scheduled time or they will cancel it without notifying you. I just left the office after being told my appointment, which I confirmed in person a week ago, had been cancelled. I tried to call and confirm it yesterday but, once again, no answer. No apology, no sympathy, just, "the soonest I have is 2 weeks out." Great doctors, if you can get in to see one.

I am new to the west valley and overall this doctors office meets my expectations. I am surprised…read moreto see that they accept "walk-in appointments". Once care is established getting into see the doctor does not involve a long wait. The patient rooms are clean and up to the modern age for technology. I went to see Dr. Martin for my annual check up and she is great. I was pleased with a high level of patient care from her. Also, she is conscious of what costs are beneficial for her patients (like generic drugs v.s. outrageous name brands). As far as follow up from staff I have not really had an issue. I did call once and I did not get a call back (I was sick and on a cancellation list). I did call back and was scheduled and seen in a prompt and professional manner. This was after establishing care and getting into the system. So in conclusion, if you want a decent no bull medical office go here. If you just walk in expect a wait. If you want to have some kind of hand held small town experience go elsewhere.

Last Monday (9/10), I called my doctors' office to ask for a prescription to be refilled (that I…read morehave been on since 2002 for seizures and restless leg syndrome) called Clonazepam. I was told that the script would be called in to Walgreen's. It wasn't. On Tuesday, Kylie, my daughter, went in to the office to drop off an update d Power of Atty and Living Will (for an upcoming surgery) and asked about the prescription, and was told that it would be called in to the pharmacy that afternoon. It wasn't. I called again on Wednesday, now three days without the pill, only to be told that it would be called in, and again, it wasn't. On Thursday, I was told that the pharmacy had to send over a fax request to have the script filled and that the doctor would not be back in the office till this Monday, which means I would be without the med for a total of 7 (SEVEN) days! I was then put on the phone with a man claiming to be the office manager who told me that the message (which I have never heard, because if you are placed on hold, 623.298.4642, there is no message, just dead silence) would tell you that your pharmacy must send in a fax request...NOT! He refused to listen to my story even telling me that it was my fault and that he didn't care that I used to be a nurse and that he didn't care who screwed up that it was my fault. He yelled at me, wouldn't let me speak and told me that there was nothing he could do. Consequently, last night, I had a grand mal seizure that could have killed me. Google Clonazepam, and look up what happens when you suddenly stop taking this drug after so many years. I have complained to AHCCCS and will complain to Dr. Jeanette Cruz, of Estrella Family Medical the next time I see her. LAWSUIT? POSSIBLY. You don't have to put up with the bull. I could have been told on Monday to have the script request faxed, and problem would have been solved. My daughter could have been told that on Tuesday or handed a script when she was there, but no. At no time were we told...This office dropped the ball, but it's my fault... I COULD HAVE DIED. I WANT HEADS TO ROLL AND PEOPLE FIRED. AM I MAD, DAMN RIGHT I AM MAD. I HAVE KIDS TO RAISE AND A LIFE TO LIVE. JUST BECAUSE SOME OFFICES REQUIRE A PHARMACY TO SEND A SCRIPT REQUEST, DOESN'T MEAN THEY ALL DO, AND I HAVE NEVER HAD TO DO THIS BEFORE!! ~~ I got a certified letter today, 9/20, telling me that I have been fired. That tells me that this office can't admit to their mistakes and that I am glad that as of October, I am glad I am no longer their patient. I have alerted AHCCCS, the Arizona Medical Review Board and will be filing a Medical Malpractice Lawsuit as well.~~

Optum Medical is the worst stay far from them. From their call centers to the offices to the…read moreDoctors they are flat out the worst. If you select them and get bad service or bad whatever you were warned.

This place is out of touch with Reality, There prices are…read moreway too high for Self pay ($187 to $378) is what they quoted me.The old prices where($50 to $80) Doctor's are supposed to take care of you NOT STEAL FROM YOU...

Such a great medical practice! I've always been weary of having to go to the doctors office, but…read moreDr. Stytle has been nothing short of amazing!

Nothing but problems with this office, and normally I will just let things slide. However, received…read morea message demanding an immediate call back about balance owed. Called back right away, only to find out that I have to set up a payment arrangement immediately due to the balance owed. If I didn't set up an immediate payment arrangement, then my account would be turned over to collections. When questioning the bill, my $150 balance (which monthly payments have already been made consistently) suddenly has turned into over $400-without any explanation. Never received a bill, or email outlining the outstanding charges. Just a phone call demanding immediate payment. Absolutely do not recommend this office, never mind all of the other issues with this office.