I started seeing Dr. Marquard because I found him on the Ehlers-Danlos foundation website. I've…read morebeen seeing the office for about seven months now, and I am extremely pleased with the care that I've received from all of the providers. Because I am a frequent user of the practice's patient portal, I do not mind the $50 administrative fee because I feel it is necessary to balance out the extra work that they have because of the patient portal. For patients with EDS, this office is a godsend as so few doctors acknowledge the disorder, more or much less treat the disorder. I appreciate the added bonus of having in-house counseling and the in-house lab. Every time I go in, I am greeted warmly and well taken care by the administrative staff and medical professionals.

In my opinion, based on my experiences described below, Thunderbird Family Medicine and their…read moreassociated practitioners are UNETHICAL and MONEY GRABBERS. They will hold your refills and lab orders "hostage" to make you come into the clinic so they can charge you another co-pay and bill your insurance for another office visit. Background. I went to the same doctor for almost 20 years. Unfortunately, he had a stroke and could no longer practice medicine. We had a great relationship. Every year, I would faithfully pick up my lab orders, get my labs drawn, then schedule my yearly appointment to discuss the results and make any necessary changes. If something unusual came up mid-year, I would make an appointment to see him. If I needed a specialist, he would recommend a good one. Perhaps I was spoiled with this kind of patient-doctor relationship. When searching for a new primary care doctor, I asked my friends who lived nearby for a referral. Dr. Scott Marquard with Thunderbird Family Medicine received a lukewarm recommendation and had decent reviews, so I decided to give him a try. It turned out to be a BIG mistake.  Red Flag #1. The clinic charges a yearly fee just for the privilege of going to them.  Red Flag #2. On my initial appointment with Dr. Marquard, I brought in my 20 year history printed out for him along with recent lab work. My vitals were taken by the technician and I waited for the doctor. He came in, shook my hand, then we had a ~15 minute discussion, then he shook my hand and left. No look at the eyes, ears, throat. No listen to the lungs or heart. No nerve reflex test. No palpations. Nothing. Only conversation in which we discussed my current prescriptions and an upcoming international trip, among other things. I was told to call in for future prescriptions refills. Red Flag #3. When I called to get my prescriptions renewed, I was told by the front desk that I needed to make an appointment. This was contrary to what we had discussed on my first visit. When I asked the front desk to ask the doctor about it, she confirmed that I needed an appointment. My resolution was to call 98 point 6 (my telephone insurance service) and pay $5 to get my prescriptions renewed (they asked to see my lab work which was current). Red Flag #4. When it was time to get my annual bloodwork done, I called to get a test added to the lab order (I found out about a test that could tell if you had a genetic disposition for blood clots - my dad died of a DVT). I was told by the front desk that I needed to make an appointment. When I asked the front desk to ask the doctor about it, she confirmed that I needed an appointment. My resolution was to skip that test and go ahead and get my blood drawn. Red Flag #5. As my international trip to India and Nepal was getting close, I called to get prescriptions for an anti-nausea and antibiotic "just in case" as we had discussed during the initial meeting. Guess what? I was told by the front desk that I needed to make an appointment. When I asked the front desk to ask the doctor about it, she confirmed that I needed an appointment to discuss CDC guidelines. My resolution was to wait until my annual and visit an expensive travel clinic that would be much more knowledgeable about international travel.  Red Flag # 6. After my annual and after my international trip, I called in to get a prescription refilled. Guess what???  I was told by the front desk that I needed to make an appointment. When I asked the front desk to ask the doctor about it, she confirmed that I needed an appointment. I called again when I was almost out of medication, I told the front desk that the situation was "b*llsh#t", and that I had been in 8 weeks prior and my lab work was only 9 weeks old. She refused to connect me to a doctor, so I tried to use their portal to make the request to the doctor directly. Dr. Marquard told me via the portal that I verbally assaulted the staff and was terminated from the clinic. This was not a huge disappointment as I had already researched, found, and made a future appointment with another primary care doctor.  Note #1. All this occurred in a period of less than 8 months. Note 2. I saw another provider (NP - nurse practitioner) other than Dr. Marquard for my annual. I can't find the name as my access to the portal has apparently been terminated. I remember that a PA signed off on the visit (also a red flag???). So, patient BEWARE!!! I highly recommend finding another clinic if you value your time and money. If you choose to go to this clinic and see these practitioners, make sure to get prescriptions filled and lab work orders in hand before you leave their office.

Dr Steinhoff is amazing. I saw her as a teenager and into adulthood. Unfortunately, the office…read morestaff has always been rude and terrible. They made me cry over insurance issues a few years ago. It was humiliating and they did not have a drop of kindness in their voices. I was still a teenager then. I've moved around and found myself back in the area and tried to schedule an appointment. The front office staff is still as rude as ever so unfortunately nothing has changed since I was younger. They are difficult and passive aggressive. Great doctors, bad office staff. I will not be returning as patient.

I have been going here for many years. I followed a doctor over to this site and it is so much…read morebetter now rather than a Banner facility. Our doctor, Dr. Rajan is a life saver and very professional and kind. She takes the time to listen to our needs and issues and acts quickly with follow up care. I highly recommend the staff and professionals at Sonoran Medical Centers.

Looking for new Dr... selected Dr Horrocks based on Yelp reviews and information...he is part of a…read more"membership practice " wanting more than $100 a month just to be part of the practice! (Insert standard Ukrainian response here). Having been in a "membership practice for two years no, I can say you don't get anything more and that's at $199 a year. It's just a way to soak patients for more money.

I used to be a HUGE fan of this office and the Dr. Unfortunately, they went with MDVIP and no…read morelonger accept just good ole regular insurance. Such a shame, I have yet to find another provider who is as great as Dr. Horrocks.

Deborah Solomon Hahn is a pharmaceutical drug pusher who prescribed me topical steroid creams for…read more10 years. I developed topical steroid withdrawal syndrome (TSW). Her energy is wicked, and I would advise you don't let yourself or your precious child be under her care. It's quite pathetic to have a doctorate and not understand nutrition, gut-skin axis connection, and how vaccinations cause eczema where one of the ingredients is a fungal component that obliterates all systems in the body. Go on an anti-fungal diet with anti fungal herbs, and use God's medicine from herbs to heal.

Well I'm no longer a patient here but ... Dr. Solomon ROCKS…read moreas does Becky!!! Solomon is extremely personable & sweet!! She's a wonderful person & great Physician I'm gonna miss these 2 beautiful ladies :( I've been a patient for approx 4 years so it's extremely difficult to understand why I was dumped on & ambushed after my last visit by Stacy--office manager. Seriously I can't remember when I was talked to in such an incredibly poor unfriendly & disrespectful manner by someone at a physicians office! The one person at this facility of whom isn't *NOT*the nicest of all people I've dealt with

So amazing to me how many times people in the reviews that they try and drown and talk about the…read morefront office but then they don't deal with their front office... They have no sign treatment plans so that they can manipulate charges. I paid for a procedure to be done, and when the doctor said that I didn't need to have it done the billing department took apart the entire note and figured out what they could try and bill me for without a signed treatment plan. Which is illegal billing practices. This entire organization needs to be audited. When I confronted the facility on their poor billing practices, their illegal billing practices, I was then given a letter stating I could not be seen there because I was verbally abusive to their team for demanding answers regarding my billing.. The team is literally trash

Dr.Mac and his team are amazing! I felt so comforted and taken care of! Laura was amazing and…read moreworked so hard to get me in. Cana front desk went above and beyond! Gracie the medical assistant was so helpful! Chanda the office manager explained everything to me and they all were so helpful! This office treats you with respect and kindness! They help and make sure you are well taken care of! Dr. Mak is incredible and will make sure you are taken care of! Amazing office! Thank you!

Excellent care and wonderful office staff always ready to help…read more Dr. Desai is a great professional and a kind man.

NEW WARNING DO NOT GO HERE…read more Let me start off by saying this place has ZERO regards for their patients. They are quick to bill the insurance for 6 months but still having zero idea what's wrong with me. Making the patient feel like it's their fault for not knowing the underlining cause when trying to advocate for themselves. In the doctor's words "Must be having some type of placebo effect." Which is crazy because no other medication made a difference in my health but after begging the doctor to just put me on fluconazole ( prescription for valley fever ) I started to notice a difference in my health no more fatigue , no more migraines, and no more achy joints. Explained this to the doctor they had speak to me due to my doctor going on vacation. He was ABSOLUTELY RUDE , inconsiderate to my health & well being. I had blood work done total of 2 test , One test came back positive & one came back negative. Instead of looking further into this he Argued with me about what else I could do to see what's going on. In his own words "You didn't make an appointment this is free help. I'm late to my next appointment so?" I've been to the emergency room for this same issue multiple times . Paperwork stating they do see an issue / inflammation & to Contact my primary care doctor. My health has only declined with this facility & the lack of care. Only recently after begging the office manager to look into this. The doctor starts semi listening because now he's upset that I made a complaint. In 2022 I was diagnosed with valley fever, Come to find out I might have it again. I've been in their care for multiple months and my health only declined due to lack of care. They are quick to turn around and make you feel like you're the issue if they can't figure out the underlining cause for your visit. When trying to advocate for myself I've had the doctor personally argue with me infront of my wife because he has zero clue what's wrong. As the doctor gets upset because I'm confused asking questions and what's the next step for a health plan. Very quick to pass it off to the next person that has zero clue about my health. Also spoke with the office manager due to the referral department messing up not sending my referrals to the right place & leaving multiple voicemails even having my wife call in. Zero response within 48hrs , so I personally walked in to speak with the manager. Even when the manager called went straight to voicemail. Being said I'm going multiple days without the referrals while the place I needed the referrals for getting booked out farther & farther . Seemed like she cared for the patient's health but when I call in to express my concerns it's clearly not as important as it was when we had spoke face to face. This place needs to be audited because when asking for all of the visits my insurance has paid for they cannot provide it to me. The manager put on notice November 1st 9:46am needed all information. On 12/11/23 Manager could not provide information due to being "Short Staffed" RED FLAG I have still not received all my paperwork. I have been going to west side internal medicine for multiple years now. My father also visits this same facility. As I'm writing this we both are making complaints to our insurance. Save yourself the headache like I did by finding somewhere that ACTUALLY CARES!