Aimee is a sweet person but while she knows plenty about shoes she doesn't know how to order shoes…read moreto your house. If you ever go to this store and something doesn't fit you will get no help as it's a dealer discount store meaning they do what they want. We left and called this store to order some boots that liked online that ended up being the wrong size. We were offered the opportunity to return them initially or go to another red wing store. No red wing store had them in stock so we called Orem to ask if we could order the right pair. We were told we would get a call back from Aimee in 30 minutes when she got to work but it ended being 4 days later. To our surprise it was the manager of whom we had never spoken to outside of just seeing him at Orem who called and refused to help. He stated that we knew it was a discount store and that all sales are final. We told him that although they are a discount store, we called in to give Aimee the commission on creating an order for us on a style we viewed online and that they were the wrong size. We told him that we needed to hurry and get a solution to this situation but he refused and started to give us a number for customers care then hung up. We called back and got no answer.Now we are stuck with a pair of boots that don't fit. If you go here and see a guy with a long beard with an attitude. Walk out. This Red Wing franchise doesn't deserve to be associated with such a good boot maker. Update: no thanks to Orem customer care helped and sent the right boots and a return label for the ones that don't fit. To my surprise, the conversation was less than 5 minutes. Orem definitely could've done better, they just chose not to.

Redwing sales rep said I had 6 weeks even if I wore the boot they would help replace the boot if it…read moredid not fit. They do not so spend you money somewhere else. Only wore boots for a total of 10 hours. They will not replace them.

Cope's has worked well for us with heel replacements, fixing a purse handle and stretching leather…read moreboots. I highly recommend.

Honest price and good quality work! They were really kind and helped me quickly while I waited even…read morewhen I told them I'd drive down from Provo.

I had such a great experience here! I was just passing through town and stopped in on a whim, and…read moreI'm so glad I did. Not only were they incredibly kind and welcoming, but they also took the time to fix my shoes on the spot--even though it was a busy Friday. They went above and beyond by giving me a discount, which I truly appreciated. It's rare to find places that combine skill, efficiency, and genuine customer care like this. My shoes look amazing, and the whole experience turned my day around. Highly recommend to anyone needing quality repair and friendly service! I had such a great experience here! I was just passing through town and stopped in on a whim, and I'm so glad I did. Not only were they incredibly kind and welcoming, but they also took the time to fix my shoes on the spot--even though it was a busy Friday. They went above and beyond by giving me a discount, which I truly appreciated. It's rare to find places that combine skill, efficiency, and genuine customer care like this. My shoes look amazing, and the whole experience turned my day around. Highly recommend to anyone needing quality repair and friendly service!

If I could give this place a 0 I would, DO NOT. COME HERE!!! They destroyed my $250 shoes and then…read moremade me pay for them even after I pointed out how they're virtually unwearable now.

JJ's a good man I much appreciate his business. He snapped my kicks back in rotation. Doing all…read morethey can do keeping you, looking brand new. One luv fam bam! Sneaker heads tap in! You won't be disappointed they'll make you happy. Talented craft no doubt!

Super friendly and made my shoes look brand new highly recommend 10/10 :) so happy there is a place…read morelike this in SLC

DO NOT use this shoe repair. First, the place is an…read moreunorganized and chaotic DUMP. I was charged 30 dollars for replacement sole pads on the heels of a pair of women's slip-ons. OUTRAGEOUS price for two little rubber pieces. I requested anti-slip strips for the toes (bottom of sole), glue down foot liners, and polish leather scuffs with gold cream polish. He did NONE of this. Additionally, when he nailed in one of the replacement heel caps, he split the heel of the shoe and now it's all uneven and broken. THIS PLACE IS AWFUL!!!!!!

Fixed a badly damaged tennis shoe for a whole lot less than buying a new pair. A small store with…read morequality service.

He has done some specialized repairs on my shoes for many years. Always responsive to what I need…read moreto have done, reasonably priced (sometimes too low I think), and will always have the shoes ready when he says they will be done. I highly recommend Ray's Shoe Repair in Kaysville.

Had a great experience but recommend you ask for a receipt and description of shoes you left. He…read moredid not forget, but was worried as I did not have proof of purchase.