We got multiple services - Deep Tissue Massage by Karla, Mani by Martha and Pedi by Norma. Massage…read morefelt amazing, Karla is skillful and did an amzing job, Pedi came out perfect, Norma took her time and mani was beautifully done, Martha took her time. We will definitely return, plus way cheaper than our resort Massage prices and way BETTER service. Thank you, Ladies

Carla gave me the best massage I've ever had IN MY LIFE! Go see her at Bamboo if you want an out of…read morethis world massage.

I came in for a simple haircut while in the resort. The staff were all accommodating and inviting…read more The spa was so relaxing and welcoming, even for a guy there for a hair cut. I regretted not taking advantage of the other services. They offer several massage and facial services as well as oils and aromas for purchase. I will give more options a try on the next visit.

We were staying at Hyatt Ziva Cancun for our wedding and the spa is part of our wedding package…read more This was my very first time at a spa and this place really set the bar high. From the time you walk in, your person stays with you to the end and see through your spa experience. We had Abraham as our guide and were there for hydrotherapy, which I have never done. We first were directed to some of the most luxurious locker rooms I've seen and change out into their provided bathrobes and slippers. We then walked down this beautiful walkway into the hydrotherapy area. We began our experience with the sauna, which included cucumbers on eyes with a cooling rag on your head. Then came a shower. They give you 4 options, all are private showers with closing doors. I chose the one with the cold water bucket (it's literally a bucket that you stand under and pull a chain). Then came the steam room for a little over 5 minutes, followed y the cold plunge! After that freezing experience comes the massage pool, where you sit in warm water and have water jets massage you lower back. Finally came the big pool. The pool itself is pretty huge in size and has a waterfall spout you can stand under, water jets massage platforms in the pool, and water jets for your lower bag. My personal favorite was the two spouts that are shooting out water at a higher pressure as this really helped massage my neck, shoulders, and chest. Overall, I give this experience a 11/10. I definitely recommend the hydrotherapy spa experience if you're staying in Hyatt Ziva Cancun.

As far as the prices, they are American prices. The massages are well worth the price. I had a…read moretotal of three massages and they were incredible. Ask for Cleo. I highly recommend getting a massage on the beach. The steam room and sauna you can take in before or after your service. The spa attendants are very prompt and helpful. I would not recommend a facial, there is a substantial amount of fragrance in the products, and there is no steam or extractions. It's not a natural type of fragrance you might find in Aesop or Aveda products. It smells more like candy. My rosacea came back with vengeance afterward. I got a pedicure, it was okay. Not worth $70. The massage therapists do all the treatments, massage, facial, and pedicure. This is not something I'm used to, especially for a spa environment. I prefer to see someone that has a speciality and mastered that specialty. There was a a lot of confidence with the massages but I could tell the different therapists I had were not "confident" in doing the other services.

The massage was very expensive but it's worth it! I'm giving this place only 4 stars because we…read moreweren't informed to come earlier to our appointment to enjoy the facility. The facility have Sauna, Jacuzzi and a very cute corner where you can have a sip of tea. We missed all these nice thing that they offer together in what we paid for. We came just on time for our 1 hour massage. It was very relaxing and everyone was soooo nice! Just FYI - make sure you go earlier so you can enjoy the facility

Cool spa here at the resort but a lot of services are not offered due to covid restrictions…read more The group that I was with had Spa access and we happened to be the only ones in the spa so t was cool. Staff is very nice, chill, and doesn't get on you on time unless they have other appointments show up. Venue is very modern, clean, relaxing and just overall beautiful. Overall great experience just wish other services hadn't closed down.

Based on another review here where someone was able to book this spa while staying at another hotel…read more- I reached out to the resort today to see if I could book a couples massage here even though we're staying at another resort. The concierge wrote me back saying no, it's exclusively for hotel guests. That's a bit absurd as you'd think they would want people to experience and book the resort in the future based on a memorable experience. I guess they are too exclusive for our business. Too bad.

Wow, this is one of the most elegant spas I've been to! Talk about relaxation! Everything here…read morescreams relaxation, from the ambiance to the customer service to the lavender towel aroma. They have cold and hot jacuzzis, sauna, mist room, nice showers, lounge rooms, relaxation rooms, fish pedicures, bridal suite, massages, pedicure chairs and hair styling areas, waxing, etc! Whatever you could possibly want they can do it- at a pretty penny of course, but hey this is a resort so it's expected. My husband and I received couples massage which was one of the best massages I've ever had! We did the 80 minute massage and enjoyed every single minute of it. Our masseuses were kind and open to feedback on pressure. They had an add on of champagne oil which smelled amazing- hoping to try that next time! I will highly recommend this spa to everyone staying at this resort- even if not staying at this resort it's worth it to come over for the spa. The customer service is on another level- they are constantly offering drinks and asking if you need anything- We felt super relaxed. They even offer you a routine if you want- which is the order of how to use each of the amenities and for about how long you should stay in each one. I enjoyed their order very much and I can't wait to come back!!

Hello What is the…read morestatus of the renovations at Zoëtry Villa Rolandi ? We are so excited about the renovations and improvements underway at ZOETRY and miss the facility very much! We live locally and really miss the Resort as well as the wonderful Staff Members Please provide an update !

A 1978 AMC Gremlin has seats, wheels, engine, brakes. That doesn't make Gremlin a luxury vehicle…read more (if you are younger that Gen-X you will need to google this gem). The same applies to this 5 star resort despite what Wyatt would advertise. We rented a cute spacious clean room with a western view of magnificent sunsets! The room is outdated but spacious and comfortable. One can argue that you shouldn't be spending time in the resort suite on a Tropic of Cancer island, but it's still home await from home. The bathroom is large and attractive. The best is the large walk-in shower. the spa is excellent thanks to Lionel, Theresita, and Nora. While attractive and well located on a beach, it does *not* deliver. The management lacks experience or skills for this to qualify as 4-stars, definitely not 5-stars. Yes, it has an attractive facade and excellent location. The staff is friendly and pleasant. But the management seems to be unaware of the lack of quality in the overall experience. Even as i raised issues, I received a blank expression. the services are inconsistent, from room servicing, cleaning, restaurant, and amenities. we requested the concierge to reserve a golf cart 2 days in advance, and they failed to reserve the vehicle. What we did receive was a worn down poorly maintained vehicle that was unsatisfactory @ $150 US for 24hrs. The restaurant was not at the level of resorts of the same class or price range. I've had better at other beach-side resorts for a lower cost. The staff lacked experience or over-site for this level of service. Adios Zoëtry Villa Rolandi Isla Mujeres Cancun

Pretty good - my masseuse did a great job working out all the kinks and knots especially in my…read moreshoulders and neck. I think the pressure she used could have been harder but oh well. I felt like a well oiled baby stepping out into the light after the massage was over with the angel harpsichords singing in the background. The price was fair: 900 pesos for a one hour full body massage which is a bit lower than the prices we saw for the massage stands along the beach. We had to make a last minute change to our reservation which they were very gracious in accommodating. I wasn't a fan of the door opening very often since it was only one door separating our room and the rest of the street (with me and my husband basically naked except for a thin sheet covering us) and there was a fair amount of overhearing conversations on the other side but I understand they are extremely popular. Definitely recommend booking in advance - I found their phone number on WhatsApp and made a reservation there without any problems whatsoever (ie no language barrier).

Just had a couples massage with Anna and Sara and was outstanding. Chose the mix therapy and was…read morevery glad we did. Had a little Swedish, Deep Tissue, Thai and foot massage all rolled into one. Will be coming back in the future.

This is our 5th trip connecting with Gibran in Isla Mujeres. We cannot say enough good things about…read morehim . He is knowledgeable, professional and a true healer. Very in tune to your individual needs and checks in to be sure you are comfortable with the pressure - he is very strong. He will come right to where you are staying and has a great massage bed he brings along with him. We feel very blessed to have made this connection and found such a caring & kind individual. Give yourself the best self care and book with Gibran.

Suffering with thoracic outlet syndrome for 10 months. Five Texas doctors were unable to even…read morefigure out the neurological source and pain. Gibran relieved all my symptoms. So rare to find a person trained in chiropractic techniques, massage, and therapeutic healing. You will not be disappointed. Deep tissue and found other problems I didn't even know I had. This guy has the gift of healing.