They always have exactly what I need here and the service is impeccable. Best vape shop in the arearead more

I've been going to Empire Vape for years now. Puja and her husband are absolutely amazing. She'll…read morebend over backward to make sure you're satisfied. She's incredibly friendly, professional, and hospitable. The shop smells amazing and the service is incredible. Bottom line? If you're in Webster and you smoke you shouldn't be going anywhere else. It's been almost three years since the first time I walked in. Every single time has been a lovely experience.

Well today I needed a few odds and ends. So I went to Mad Hatters . As always I must say they have…read morean excellent selection of tobacco products, cleaners, cigars etc. And the prices are fair. And I may add that the employees are very polite and respectful. Give them a try!

Mad Hatters has everything for everyone. If you need it they got it. Every staff member there is…read moreamazing.

Hadn't been to Elab in about 35 years, but recently moved back to Rochester. Loved seeing this shop…read morestill going strong. It was an old fav back in the 80's. Samantha helped me out this morning and was terrific. What a great person, super knowledgeable and helpful. Exceptional service and selection. Thank you Samantha and I'll look forward to stopping by again soon!

Every other cigar store I've visited in the US has greeted me, asked questions, shown some care…read more This one? Drab, unwelcoming, with an uninspired selection. I suggest you look elsewhere for cigars.

Great Customer Service, I was able to test out the vapes, and they provide plastic protectors that…read moreyou can put on the tip to try the different products. Price is great for what you get.

From the owner: Explore the ultimate selection of vaping delights, perfect for those who appreciate a vast range of…read moreflavors and styles.

Ok.. Have been vaping almost 2 years and this is the only…read moreplace I go to get my watermelon jolly juice. I live in Canandaigua NY and drive every 2 weeks to get my coils and juice. Went in there today and Kenny & Kate were working. They were both very helpful and polite. So kudos to you two.. Thank you Kenny!!! That mental thing is very powerful...lol

Horrible attitude from the employee who "served" me. The one lady was EXTREMELY rude and wasn't…read moregoing to sell me anything because she thought my CBD cartridge was THC oil. Maybe you should educate your employees on other benefits of vaping like CBD oil for seizures like I use it for instead of treating me like I brought a bomb into your store. Until the other "nicer" employee came over and suggested a battery to fit my cartridge did I realize the first lady lied to me telling me she didn't have anything to fit my cartridge. She was not helpful/educated/ or maybe just disinterested in answering my questions. After deciding to buy a $53 dollar battery the lady proceeded to have a giant attitude and was just plain out rude. At least 3 other people I've spoken to have had the same awful experience at this vape location in Penfield. I WILL NOT BE RETURNING. EDUCATE YOUR EMPLOYEES ON YOUR PRODUCTS AND *****KINDESS*****!!!!!!

I'm satisfied with my experience here they have a wide variety of products to choose from.read more

Incompetent management with a good ol boy feeling like your beneath them. Lack of diversity is…read moreastounding but not surprising considering the red necks they are. Culture vultures honestly trying to capitalize on the city without respecting the many differences they city has. Brown nose, be quiet and speak only when spoken too. That's what management expects from employees and downright nearly expired garbage products they force offer customers. Shameful experience. Need to be ran outta town altogether disgusting wannabe dealers and rejects. Bud is moldy, carts barely work and management hides in office acting important. If your considering MJ run away! Bad owners, management, garbage products and employees that walk on eggshells all day because of the combination of crap. Don't waste your time like I did lucky I didn't hurt nobody.

I've been here twice and I'll be back. Best selection of some of the top juices out there that I've…read morefound. Bonus, no more buying online without knowing if I like it. Space Jam, Five Pawns, Cuttwood, Suicide Bunny, Halo, and more. If you are looking for juice, you simply have to go try and buy some of these brands. They get amazing reviews all over the internet for a reason. Good selection of gear, and they also carry a few rebuildables, wire and cotton. There really are no local shops that carry the actual brand name rebuildables but I know that's basically a niche upon a niche so I can't really knock anyone for that, but I'd love to see it. If you are going through coils quickly you'd be amazed how easy and cheap it is to build. They don't have a particularly large variety of gear but they do have several batteries, tube mods and boxes to choose from. Prices are on par with online shopping from a good shop but they aren't rock bottom - but remember you get to actually taste the juice and they will take the time to show you how everything works. If I go taste some juice and find something I'm going to buy, I'll gladly pay their fair prices for that. The first time I went the staff member I met wasn't particularly friendly but he did get out the juices I wanted to taste and made some recommendations. The next time I went the other staff member I met was great. Maybe it was an off day for the first guy. The second guy wasn't a builder so he couldn't answer a lot about that part but he knew all the mods, tanks and juices well. Like my review of another local vape shop - this is Rochester. We are not that big. A vape shop here can't be expected to financially sustain an inventory of all the latest and best stuff. However they have a decent selection of gear, and a fantastic selection of the top rated juices and reasonable prices. They are a great shop and have a good location for people on my side of the city. This shop also has a more mature atmosphere which I appreciate. I'll definitely be back.

Great place for premium juice. Friendly staff, and decent prices for a B&M. They had a very nice…read moreselection of juices for purchase and they guy working was very nice about me taking my time. He answered a bunch of questions and suggested a few juices for me to try.

Exceptional service! Very friendly and knowledgeable people! Great product selection and fair…read moreprices! Parking lot right next door for easy in an out device and they deliver.