Hadn't been to Elab in about 35 years, but recently moved back to Rochester. Loved seeing this shop…read morestill going strong. It was an old fav back in the 80's. Samantha helped me out this morning and was terrific. What a great person, super knowledgeable and helpful. Exceptional service and selection. Thank you Samantha and I'll look forward to stopping by again soon!

Every other cigar store I've visited in the US has greeted me, asked questions, shown some care…read more This one? Drab, unwelcoming, with an uninspired selection. I suggest you look elsewhere for cigars.

Wide variety of glassware. Clean shop. Knowledgeable staff. Doe always knows her stuff!read more

You need it they have it. Biggest selection of all your smoking needs. Super friendly staff...read more

Best vape shop, large variety to choose from and good quality. They are super loyal and polite to…read moretheir customers, especially taking the time to get to know regulars and make them feel at home: plus every 100 dollars you spend you get 10 off when you sign up for their point system.

I bought a $43 CBD vape from this store and later found out there were no verified lab results or…read moresafety info for the product. After researching the brand (RA Royal), I became concerned about possible quality and health risks. I went back and tried to talk with the staff calmly, but they refused any refund or exchange just because I had opened and tried it. I expect vape stores to sell products that are safe, transparent, and lab-tested, not ones with vague or unverifiable claims. Disappointed by the lack of accountability and support when I raised a legitimate concern. I won't be returning. If you're shopping here, do your own research before buying anything, especially expensive items. Not all products are what they seem.

Wonderful experience. I usually go to the location in gates. I was around Greece and went to that…read morelocation. The lady working there absolutely amazing, always smiling and helpful. Enjoy coming to this smoke shop just to see her happy and bubbly face!!! I will for sure come there again!!

Well today I needed a few odds and ends. So I went to Mad Hatters . As always I must say they have…read morean excellent selection of tobacco products, cleaners, cigars etc. And the prices are fair. And I may add that the employees are very polite and respectful. Give them a try!

Mad Hatters has everything for everyone. If you need it they got it. Every staff member there is…read moreamazing.

best prices and service , if they dont have it they can get it , nice got style very clean and just…read morea good inventory and service

From the owner: Best deals around for your smoking needs read more

Their service is outstanding. Always friendly and professional and knowledgeable. The selection…read morestretches on and on in the store.

Looking at reviews for several local vape shops, it's clear that many of them are small businesses…read morethat aren't exactly run like "tight ships". I would assume this place is no different. However, I think many of the negative reviews you see at various vape shops are likely overdramatized. I've been vaping forever, so I can't relate too much to new people looking for advice. However, to those looking for a place to stock up locally, this place was able to get the job done for me. Simple transaction: I call ahead asking if they have Horizon Falcon M1+ coils. Guy says yes. I show up 20ish minutes later. I would've bought 10 boxes, but they only had 4. No biggie! I ask to take all 4, and ask if they happen to have Aspire Breeze NXT coils. Despite those being tough to find recently, they DID have 3 boxes. I take all of those as well. Dude was friendly... said "Glad we could help you out with these. Sorry we didn't have more." I say "No worries, I'll just do the same thing and call ahead next time I need to restock." Again, simple. Was it as cheap as the online vendors I used to purchase from? No. Was I expecting it to be? No. Was I expecting a small independent shop to carry a buttload of one specific coil? I had some hope, but no I'm not surprised they only kept a few boxes of my favorite crap around. Frankly, I'm just glad someone keeps a decent supply on hand so that I didn't have to run all the way down to my last coil, and I didn't have to drive to the other side of the city either. After calling 2 other west side shops and hearing them explain how they didn't have squat in stock, I'd call THIS transaction a success. I'll be hitting them up in a few months to hopefully re-stock to a larger degree next time. No theatrics, no drama.

Large inventory and great prices. Employees are very kind and helpful. Good vibes at this place.read more

Best price in town grate service large inventory to pick from my one stop shop…read more Good sales

Update 10/2023 I'm…read morebeginning to think they built a bar to create the illusion of "our liquor license is coming next week". This charade has gone on for over a year now. At first it was endearing and hopeful, but I think it's a rouse. These empty promises are made worse by the enforcement of a local policy that you must buy one of their cigars from the humidor to actually smoke there (at inflated prices plus 40% tax), or buy a private membership. The 2 local goons sitting there made it perfectly clear I wasn't welcome unless I complied. As a business traveler just looking for good company and to enjoy a cigar would find zero value in that proposition. It's not surprising Nick's is empty. I don't predict a bright future here. I'll take my business to other establishments nearby that get the bigger picture and understand how the attract and retain business.

Great place, the guy there is nice warm and helpful…read more The place is quite for a good smoking experience. Definitely visiting again