I've been a "paw parent" at Village Vet for 13 years. I've had three West Highland Terriers. Dr Keith is our primary doctor. When we were new owners and anxious , he answered every question. When our first pet at 13 years had to be put down, the staff was so kind. We received a sympathy card. We now have two girls and have seen several vets. Although Keith will always be our favorite, we have been comfortable with each one. Calls evenings have been returned and advice regarding going to the emergency vet has been on point. Thank you Village Veterinary Clinic! read more

Dr. Keith and staff are the best. We have been taking our pets there for 20 years. We would never consider any other Veterinary. read more

Let me start off by saying I would not tell my worst enemy to take their animal to this vet. Dr. Jen almost killed my seven year old German shepherd. After taking my dog to a specialist I now know that my dog was having a skin allergies due to pollen from outdoors. Dr. Jen had my dog on extremely intense antibiotics causing my dog to have neurological problems. She went from a completely healthy dog to a dog that couldn't walk and had diarrhea all the time. (from the 10 pills of antibiotics she was taking daily) She had no quality of life for over six months all while being under the care of this woman. I finally got my dog into a specialist, and Dr. Jen never called me to apologize or even talk about my dog. I can't believe what this woman did to me and my dog... My dog lost months of her life that she will never be able to get back and I'm devastated over it. This woman truly did not know what she was doing, so much so that the specialist was in complete shock about all the medication my dog was taking and had us stop it immediately. Thank God we stopped it when we did because if we would've went two more weeks on it I'm not sure I would have a dog anymore. read more

I absolutely love this clinic I brought my girl Lexi in yesterday to get established with a new vet, ( the one we had since she was 10 weeks old went out of business with no warning ugh) We seen Dr Cathy and I absolutely felt so comfortable with her, I could see the look of compassion and love in her eyes for animals, Everyone from the front desk and the assistant was top notch, Lexi is like my child and iam forever greatful we found this clinic!! One happy fur momma and pup Mj Heil& Lexi read more

I recently had the most bizarre and unprofessional phone interaction with gal at the front end by the name of Debbie. I called to order my prescription food (which I've ordered SEVERAL times before) Debbie is CLEARLY having a bad day because her tone and line of questions were so antagonist then tried to flip the script and act like it was me and that she was just trying to help. She would not allow me to speak to someone else and when I asked if the lines were recorded she would not answer me. She continued to talk over me. At one point she actually hung up up on me, TWICE! That isn't someone that should work with the public in a professional setting. As a consumer my right, and best course of action is to take my business elsewhere which is exactly what I did. I have pulled my animals and their medical records to another veterinary clinic. I do not have to deal with unprofessional people or places that I give my hard earned money to. Hope your day and your life in general gets better Debbie because you are completely miserable. read more

Village Veterinary Clinic - I'm a multiple pet owner but Munchkin in particular would like to say good bye to Karen... I mean Debbie - Veterinarians Near Me - Cleveland, Ohio

By far one of the vet clinics that tries to go above and beyond. This is the kind of place that sends you thank you post cards signed by the whole staff and they genuinely make an effort to learn your pet's name. Everyone was super-friendly and they're not stingy with giving your dogs treats until they're comfortable. We have been seeing Samantha and she's been very personable, our oldest dog is very anxious in vet clinics and she was great at being patient at first but knowing when to be firm as well. Will definitely be coming here for our vet needs. read more

Can't say enough good things about this place. They are so kind and loving to both our dogs and I feel confident they are in good hands. Highly recommend! read more

As a former veterinary technician with nearly a decade of experience in emergency and preventative medicine, I spent a long time looking for a practice that I could trust. Time and time again, I'd find a practice and be disappointed in the quality of care or financially motivated recommendations. I'm so happy I finally found Village Veterinary Clinic! I take my animals to Dr. Cathy Robertson and she's so wonderful. She's very honest with me in her opinion of necessary diagnostics or treatments and doesn't recommend unnecessary diagnostics/treatments to inflate the bill. They're priced competitively and as an AHAA certified clinic, I know their techs are also top notch. Dr. Cathy is so kind and gentle with my dogs and with 3 geriatric dogs and 2 cats, it feels good to finally find a vet I can trust. read more

We LOVE this place! We drive nearly 40 minutes, passing tons of other vet clinics, to bring our fur kids to Village Vet after some less than enjoyable experiences at our local offices. We have had two animals who needed surgery since the start of the year and both operations went off without any complications. The aftercare has been top notch and I can tell every employee truly cares about my pets. My pets are thriving! Dr. Keith is a joy. Highly recommend! read more

Update: Front desk has been very accommodating over the past many months, and actually very nice, so am changing to 5 stars! Will continue coming here! Have had only great experiences with the knowledgeable and caring veterinarians, Dr Jo and Dr Samantha. read more

I would highly recommend Village Veterinary Clinic. My cat had a urinary tract blockage and spent 2 nights at the hospital. The staff was extremely caring and followed up with me a couple times a day. They took the time to answer my questions and explained in detail what care he received. The service was prompt for drop off and pick up. We have been with VVC for over 10 years and every visit has been a positive one. read more

My little fella, Kipper Mac, has been with Doctor Keith and his staff for many years and has only had the best of care. I feel so very blessed to have such a caring group of doctors and staff to see to all of my dog's needs. Quite simply the best of veterinary clinics in the Cleveland area! read more

Two weeks, two visits, and $250 later, there is no answer to the issue with my cat. Two different doctors were unable to get a urine sample, but gave two different medications. The first doctor said it was a very bad UTI, but todays doctor said they couldn't be sure. Both advised I should get my own sample, after doing god knows what to my cat in failed attempts to get urine. You could hear her screams three rooms away. Not to mention I had an appointment at 3, left work early to accommodate, called at 2:45 to ask a question, was advised to reschedule because they knew I'd be late, then advised to come in. They said I might have to wait, but did NOT mention that I would be charged for an "urgent care" appointment, even tho I made my appointment a week ago. This is greed, pure and simple. This vet does overcharge compared to others in the area, but this is downright cruel. I called to speak with the manager, who was condescending in tone and stated that she didn't know what to do for me because I didn't want to hear what they had to say. This office cares more about money than animals, and now I'm wondering if they made a mistake by putting my cat down last year. Was it more money in their pocket to put her down? The nepotism is very real in this office. The owner's daughter is the vet I dealt with today, and also the one who put my cat down last year, and the same vet mentioned poorly in other reviews. I tried to speak to the owner directly but was of course told that he was not in. Obviously, I will be taking all 4 of my furs to another vet where they will be treated with love, and not seen as a dollar amount. Shame on you Village Vet! read more

Dr. Huston is the reason we took our pets to Village Veterinary Clinic. We were taking our pets to him prior to his joining Village Veterinary Clinic. He was so kind, caring and knowledgeable that we followed him. We are very pleased with the care provided by all of the veterinarians and would recommend Village Veterinary Clinic to anyone looking for excellent care. read more

Very kind vet. Brought in our husky mix today for dermatitis from flea bites. I felt terrible that we had waited so long, and couldn't stay ahead of his fleas this summer due to a lot of family medical issues. They were extremely kind and helped sort him out quickly. He's an extremely skittish rescue, so we appreciated the patience from the whole staff. We are happy he's on the road to recovery! read more

I have been going to Village Vet for over 10 years. The staff are professional and friendly and always great you with a smile. I see Dr. Jennifer who is fantastic. She takes the time to explain things and is kind and compassionate to my pets. read more

I was a Village Veterinary Clinic client for close to 20 years off and on. Originally, I was very happy with the vets and the facilities. After all, AAHA vet clinics are not on every corner and I relied on that certification of excellence. The Drs. Sayle, the twin brothers who owned the clinic during the first years of my patronage, were great. They understood me and the relationship I have with all of my four-legged companions. Then, the practice was purchased by one of the staff veterinarians. He was and is an excellent veterinarian. However, I cannot say the same for all of the other vets he's hired. Over the years, I've had differences of opinion with two and began taking my girls elsewhere because of it, but always returned because, overall, I really liked the office people and trusted the owner. That has changed. I've left the practice for good because of blatant bigotry against disabled people and their companions and the practice owner's refusal to admit there MAY even be a cause for concern. I have multiple disabilities and three canine family members. Unfortunately, one of my disabilities is highly unpredictable. I frequently have to cancel appointments because I don't feel well. In the last few months, I've had to cancel veterinary appointments for this reason. I also had to cancel an appointment because of significant storm damage to my home that happened either the day of or night before the scheduled appointment. My eldest girl needed to see the vet because, somehow, they'd lost the thyroid tests that had been faxed from the veterinary practice that initially performed them and had no record of having received them or of any thyroid test taken within five years. She needed her thyroid meds and, therefore, needed another test since the original testing practice was under new ownership and the new vet destroyed the old records. My youngest was in increasing discomfort due to a skin condition I strongly believe to be thyroid related after having watched the same develop in my 16-year-old; numerous consultations with other, very involved and aware, canine custodians, and; my own research. I called the practice to tell them I couldn't come in on the day the storm damage became apparent and begged for a one-month refill on thyroid meds for my 16-year-old until I could get her there. This was met with patronizing and inappropriate comments. In an effort to condense the narrative, I'll simply say that my concerns about thyroid disease were ignored and dismissed because, in this vet's mind, I wasn't capable of drawing any conclusions even though I've raised dogs for well over 40 years, usually multiple dogs at a time, and watched my eldest go through the same thing. I didn't know what I was looking at the first time, but I now know the signs and know that most vets do not catch thyroid disease early. I was trying to remedy that by having bloodwork sent to a licensed lab run by vet with extensive academic credentials who's an expert in thyroid disease. The doctor at Village Vet was highly derisive in person and, so I've since discovered, in her notes. To say that visit was tense would be an understatement. The patronizing and intemperate comments made when I cancelled came from her and not the office manager. She asked if I'd ever thought of re-homing my girls because I didn't seem to have the energy or means to take care of them. Mind you, they get food (premium dog food) before I shop for myself; they get medical treatment before I do; I spend all day with them 80%-90% of the time, and; I have chosen to remain in a home that is difficult for me because of them. They are my family. Period. Yet, because my body doesn't work like hers, my girls and I should be separated in her mind. Furthermore, she reported that she's said the same thing to several of her disabled "friends." I took my girl home and came all the way back to the hospital as it was closing to speak with the owner of the practice. I told him what had been said to me and that it was blatant discrimination. He told me that he's never known this vet to be discriminatory and so it couldn't be that. She "just cares so much about the animals." No, she cares about her arrogant, outmoded and biased views. She's cruel and inhumane. Furthermore, her bigotry just may have delayed diagnosis of my baby's thyroid condition. I continue to watch subtle changes that do not dissuade me from my original opinion. Because of this woman's cruelty to me, I live with the absolute agony of having someone say I can't care for my girls because my body is different even though they want for nothing. I will NEVER go back to Village Veterinary Clinic. Ever. If you are disabled, I would not recommend them at all. Period. read more

I'll repost my google review here: I wish I could give zero stars but the one star can be for the ladies in the reception area and Dr Samantha's personality, not her skills as a veterinarian. Dr Jo is quite possibly the most rude and insulting individual I've ever met while seeking help for something that is very serious to me. Implying that there might be something wrong with me or that I'm not giving positive reinforcement to my dog? She completely ignored what I was there for, she acted like I was annoying and inconveniencing her. When I asked what her issue was with doing the x-rays I requested, her response was "because I just don't think I'm going to find anything". Oh, so because she isn't taking her job seriously, I can't get the help I'm requesting? I know my dog, there is something very wrong, and I went there twice and saw two different vets with no solutions. It's been over a month since she started acted very strange and she has not stopped, in fact she is getting worse. I am praying that I can find a vet who honestly cares about animals and wants to help instead of issuing medication and pushing you out the door. I can not stand that. Figure out the issue, don't just prescribe meds to cover up whatever might be going on. I'm in complete shock that people actually go to this vet, they are awful. I'm disappointed that I wasted my time but more importantly I'm disappointed that my girl is still not well. Disgusting that vets seem to just care about getting you out the door instead of actually taking the time to solve problems. read more

After becoming dissatisfied with our last vet we tried village Veterinary clinic and Dr. Samantha. WOW! The quality of care that we have received is unbelievable. I could only wish that the doctors who took care of people were like her. Our 8 year old pup is having Kidney failure. Dr Samantha and her team has kept her going, and she still is has quality of life. We have never revived this level of care from any other vet or doctors office. If you love your pet as much as I do I strongly recommend Village Veterinary Clinic and Dr. Samantha. read more

I left this place with a warm, fuzzy feeling. Everyone was wonderful and really tuned into my Doberman's needs. She usually doesn't warm up to people very fast, but after 30 min she was eating treats out of Doctor Huston's hands. The nurse took time to answer my questions and the other staff were welcoming. They didn't break the bank, either. I will be back! :) read more

I have been going to this clinic for many years with all four of my dogs and they are wonderful. Dr. Jo is absolutely amazing. She has always treated my fur babies and me with the utmost respect and care. She gives all the time needed to figure out the root of all problems that may arise. All of the technicians have been attentive and kind no matter what issues they have to handle. The clinic is always very clean and fairly priced. I thank goodness every day for having this facility available to me and my sweet dogs. Thank you. read more

Thank you Dr. Jennifer and all of the staff for taking such amazing care of our old girl Savannah! I kept joking that I wasn't sure who was more nervous about going to the vet, me or our dog. With her age and history of cushing's we were terrified to put her under anesthesia for dental care. We were told in the past by other vets that she would never survive. My dog was in pain for a very long time and we had no idea. You can imagine how guilty you feel as a pet parent when you find something like that out. Dr. Jen explained everything to us in great detail and gave us her recommendations. She was confident with the next steps we discussed for cleaning and removal of some of her teeth. After looking at before and after pictures, we are so happy we went through with it because she now will have a much better quality of life for the rest of her years. The next day after the procedure, although I'm sure Savannah was sore, you could already tell the difference in that she was feeling so much better! We cannot thank Dr. Jen and the staff at village veterinary clinic enough for giving our old girl new life!!! read more

Village Veterinary Clinic - Veterinarians Near Me - Cleveland, Ohio

What a great Clinic to take your fur baby! I love that they made Valentino feel special right when we walked in the door. They put his name on the board in the room. They fit me in on a crazy, busy Saturday morning. They are so busy, yet they took their time with him. He left with several treats and lots of hugs and kisses. He was happy and I was happy! I highly recommend Village Veterinary Clinic. read more

Last year we switched to Village Veterinary Clinic. We WERE going to the "cheapest vet" around. Well, no more! Village Veterinary Clinic is ABOVE the rest with care for our dog. They are professional, friendly and genuinely care for your animal. Yes there is an office visit charge, however, they will not over charge you when it comes to each test, medication and procedure. Our dog has a heart condition and Keith E. Huston, DVM goes above and beyond our expectations to check all related areas when she is not feeling well. We cannot express enough that if your pet is truly a part of your family, remember going cheap is not the way to go for your loved one. read more

We've taken our Boston Terrier, Olive, here for nearly three years since we adopted her at eight weeks old. She's treated like a local celebrity here! While most dogs literally will drag their feet to avoid going to the vet, our Olive gets sooooo excited to VERY enthusiastically greet the fellow animals and humans alike. And the staff enthusiastically greet her right back, even though she's always been our crazy little girl. The techs and vets are phenomenal. Gentle, honest, and patient with our many many questions. They sense how much we love her and for my fellow pet parents out there who will settle for nothing but the best for their fur children, yours will be in great hands. And their care doesn't stop when you leave the clinic. They will call and check up on your pet, as well as remind you when they're due for a follow up visit and/or vaccinations. My husband and I sing their praises at Village Vet. Thank you for taking such good care of our baby! read more

Front desk staff is courteous and very helpful on the phone or in person. All techs and assistants to doctors are very good and professional. Doctors are very knowledgeable. We called with an emergency asking what should we do. Our dog knocked a Corelle bowl with his dog food off the counter, it slivered with food mixed in. Our dog ate food, Corelle and all. There were sharp pieces, but he didn't leave any dog food. They told us what to do and what to look for. A big thank you to them. As a family we have been going there for 10 years read more

There are multiple doctors in the practice. And there are differences among them, and this is extremely important to know. I highly recommend Dr. Keith and Dr Jen. I say that because he is the owner, he is the most experienced, and he knows how to communicate a sense of urgency when necessary. He gives thorough physical exams. Dr Jen is equally fantastic. Very smart, thorough, clear communicator. Some of the other doctors are a bit timid and don't give as thorough an exam. But god bless their vet techs. They are fearless! Behind Dr. Keith and Dr. Jen I would say Dr. Jo, Dr Amy, and Dr. Lynn are tied for 2nd place. Dr. Jo will take a conservative/ wait and see approach. All are competent with good bedside manner. The good news is you can always get in to see one of them, and they constantly talk amongst each other. But I always prefer to have one point of contact. In dead last place among the doctors is Dr Sara. She is young, inexperienced, and not a good communicator. More importantly, she does not know how to communicate when a situation is dire. For example, I have a cat with chronic renal failure. I had just had the cat in to see her, and I knew what his kidney values were. When my other cat suffered sudden onset kidney failure and was extremely ill, she said he, too, had "elevated kidney values." She recommended I give him fluids at home every few days. On a whim I asked her to print out both cats' blood panel results so I could get a relative comparison. after all, what does "elevated" mean? I about fell out of my chair when I saw that my cat's kidney values were more than 4x the upper limit of normal. I said, "Wait a minute. This is very serious, right?" She said, "Well, yes." I said, "Well why didn't you say so? We're out of here. We're going to the ER." There was NO SENSE OF URGENCY whatsoever from her. I even asked my Mom if she gleaned that from the conversation and she agreed. In fact, when I told Dr. Sarah we were heading to the ER she breathed a sigh of relief and said she was happy to hear I was doing that and then she said, "Good luck." My cat ended up spending 5 days in the hospital on 24/7 fluids to flush his kidneys. Had I not acted when I did, he would have died. Because of this experience, I do not trust her, and my animals will see other vets in the practice. To make matters worse, a few days later I had his kidney values re-checked on recommendation of the Internal Medicine ER doctor (Dr Irom at VCA who is world-class). I took my cat in and we saw Dr Amy. Dr Amy said she would call me on Saturday with the results. I called at 8:30am and was told the results weren't back yet, and that they would be back after 12pm. I called at 12:45pm only to get the answering service and find out the practice is closed. Wtf? I had the answering service page the doctor on call to find out if they could find out for me, and lo and behold it was Dr Sarah. She was intimately familiar with my cat's situation and how time sensitive it was to know the updated blood panel results because it would dictate his immediate fluid needs or worst case, additional hospitalization. She literally had the balls to tell the answering service to tell me, "Tell her to call back on Monday." Are you kidding me? You tell a cat's owner, whose cat just came off a life-threatening situation, to wait 2 days to get urgently needed kidney results?" I called the VCA emergency vet who handled my cat, and they said not to wait until Monday to get results (I agreed). They said they would do anything to help. THAT is the type of response you would expect to get, not some lackadaisical, "call in a few days" response like I got from Dr. Sarah. If I would have taken her recommendation (which I wouldn't have anyway) and something would have happened to him, I would have filed a complaint with the Veterinary Board . In other news, the front desk staff at Village Vet is EXCELLENT. They call the next day to see how your animal is doing. Two things I can recommend is that they 1) have separate areas of the front desk for check-in and check-out, and 2) have separate entrances for cats and dog. Dog owners think it is funny when their dog runs up to a cat carrier to smell it. The owner doesn't think that is funny and only adds to the stress. These would improve the experience immensely! read more

After receiving a recommendation from my cousin, I took my (then) 14 year old dog to this clinic. My dog had already been diagnosed with kidney disease, and I was worried about his continuing weight loss. During my first visit, I found the staff to be courteous and Dr. Amy to be knowledgable, if a bit cold. Our second visit was a huge disappointment and extremely upsetting. My dog hated vets and was shaking and terrified in the waiting room, but we still had to wait 35 minutes before anyone came to take care of us. No one apologized for making us wait so long. We were put into a waiting room and waited another 25 minutes. Again, no one apologized for the wait or acknowledged that we were even there. My dog was a complete basket case by then. Finally a tech showed up, took my dog away to take a blood sample and was gone for almost half an hour. I was very anxious and went into the hallway to ask where my dog was. There was no one around to help me. Eventually, she brought him back and we had to wait-- yet again-- for quite a while. Dr Amy finally made an appearance, looked him over, made a couple of notes, and left. Her 'exam' took less than 5 minutes. She later called to say he was 'pretty sure he had pancreatitis' and to pick up some painkillers. My dog had a bad reaction to the meds and ended up in an emergency clinic a day later. Dr. Amy knew that he had been in the emergency clinic and was in bad shape but she waited 10 DAYS before checking in with us. And she could not be bothered to call herself-- she had a tech do it for her. In the meantime, we had found another vet at Mobile Vet Care who probably saved my dog's life and provided wonderful care until he passed away four months later from renal failure. A few days ago, I received a post card from Village, a reminder that my dog was due for his rabies shot. If you're looking for a clinic that actually cares, please go elsewhere. read more

I have been going to Village Veterinary Clinic over 20+ years. I started seeing Dr. Huston. He is amazing and hires only the best. One Christmas Eve, my Aussie ate an oatmeal raisin cookie. I called the answering service, yes they still have an answering service and Dr. Huston called me back. He assured me that my fur baby would be fine. As Wiggles got older she started to struggle with her back legs. One day she was playing in the back yard and all of the sudden couldn't move. I took her in and saw one of the vets. She gave her meds and recommended I see Dr. Jo for acupuncture. After Wiggles first treatment there was definite improvement. We continued acupuncture and also had laser treatments. We were able to give our fur baby an additional 1 1/2 years of quality life. Dr. Jo is smart, compassionate and caring. She listens to all concerns and has treated my animals as if they were her own. Many times I have asked her what she would do if it were her dog. She gives honest answers. I wouldn't trust my animals to just anyone. I trust Dr. Jo with their lives. I highly recommend Dr. Keith Huston and Dr. Jo Byron and Village Veterinary Clinic. They are the best. read more

It was our first visit to the clinic. We loved that when we walked in, we were greeted and so was our dog by her name. We were seen promptly and when we got in the room, her name was written on the board, which we thought was a nice added touch. The tech was great with Zoey and personable with us. Dr. Sarah was great too! We had a couple concerns about our dog, one of them being anxiety. She was quick to pick up on that on her own, where in the past it was passed off as being a characteristic of her breed. By the end of our visit Zoey was giving kisses to everyone and we couldn't have been happier. Thank you so much! read more

Top notch care at Village Vet. I have been taking my dogs to Doctor Kieth Huston for several years. His love and compassion for animals is evident. He takes the time needed to explain things and offer options and never orders or suggests needless tests. He has the upmost patience. I had a highly reactive German Shepherd rescue dog and Doc Kieth took the time on each and every visit to build trust and confidence with him. With my first ever puppy he offered great tidbits and advise which is helping to raise a well rounded German Shepherd. At the end of their life which is a most difficult time for any pet owner, his compassion and caring truly shines through as he treats them with dignity and respect at that time. The front staff is phenomenal and Diane has tremendous knowledge and always has a willingness to help. The tech's are great and also extend gentleness when handling their patients. Truly the BEST vet care I have ever encoutered here at Village Veterinary. read more

We too love Dr. Jo Byron. So knowledge able and relates well to the dogs. However, If Dr. Jo is not available we have no concern about working with any of the vets. They are personable, extremely knowledgeable and appear to understand and relate to all breeds they treat. Communication is thorough and treatments successful. We can't recommend this practice enough. We're on our third dog and all have been treated at Village Vet. read more

DR Jennifer Lenz is exactly what I needed when my minpins have had minor odd things going on and when the inevitable chronic ailments that come with time happens, she always offers a variety of ways to help my dogs feel as good as possible. Which of course makes ME feel better TOO! read more