Blink and 8 years will go by like that...we have been with Finan Animal hospital since we first…read moremoved to the area and it has been a blessing to have such an incredible veterinary practice looking after our two pups. My older one is turning ten years old and it has been an emotional year with injuries related to aging. She had dental surgery a couple weeks ago, and then a tear in her knee shortly after from normal wear-and-tear. I feel as though Dr Testolin saved her life with the latest diagnosis related to her hind knee as if both knees went out, we would be faced with difficult decisions around quality of life and we're nowhere near ready for that. We have another surgery coming up to repair the knee mechanics and hoping for a postive outcome; she's a very active dog and we would love to continue this amazing journey, especially now that she's big sister to her hooman baby brother. There's no words to describe the comfort they provide for our pets and thank you doesn't seem like enough. We have faced very high-stress situations this year, especially with a newborn but knowing they're around is a major relief. Dr Finan and her team are the best at what they do and Dr Testolin's care has allowed both of our pups to live their best lives. The journey and memories have been amazing and we're looking forward to many more, thank you to everyone at Finan Animal Hospital - Best, Charlie

Finan Animal Hospital…read more Horrible customer service. My girlfriend had taken her pup here a few times. On one occasion the diagnosis didn't fit the symptoms and turned out the diagnosis was wrong. On our next visit, she asked to talk to a manager and told her the situation and just said she wasn't happy. The manager didn't come in, but the Dr who had the incorrect diagnosis. Didn't ask for any money back, didn't make a big deal. Just said what she felt was incorrect and why. Well, she must have taken it personal as when she called again to make an appointment, she was told because of the complaint, they would no longer see her pup. Boy, talk about great customer service!! I'll be sure and spread the word if you voice your concerns they won't see you again.

I have been a client of Darien Animal Clinic for many years and have always appreciated the care…read moreprovided by the doctors and staff. However, over the past year, I have had several concerns regarding my experiences with the clinic. These concerns include vaccines or procedures that appeared to be unnecessary, medication charges that seemed higher than expected, and several interactions with staff that felt unprofessional or unfriendly, including comments made during phone conversations. I also noticed information on the clinic's website that appears to be inaccurate. Additionally, the fact that only one doctor remains in the practice is concerning. I wanted to share this feedback in the hope that these issues can be reviewed and addressed appropriately.

I rescued a 9 year old Beagle and and the owner I received him from brought her dog to this…read morepractice. I stayed with the practice figuring it was an office familiar to my dog and I live in the neighborhood. Please stay away from this practice! My dog saw Dr. Gustafson. Post blood work at one of his visits he told me to start giving my dog Denamarin a liver health supplement. I asked him at a recent visit how his liver count was and he said good he's fine the numbers are going down. He never told me there was any problem going on and said that there was nothing to be concerned about. Fortunately, my dog was brought in because he had a growth on his eye and I saw Dr Atkinson. She spoke of possibly removing this growth and the need for blood work prior and I asked her if she could look at his most recent blood work. When she looked at it I told her he had an issue with his liver count and Dr Gustafson said it was fine and I asked her what the numbers were and the numbers that were supposed to be between 300 and 500 were 1800! I was never notified by Dr Gustafson of these high numbers. She immediately recommended testing for him and x-rays and we found out that our dog has Cushing's disease that could have been treated two years prior. I had all of my records transferred to myself and my new vet and was shocked to see that those counts were as high as 2,400. After researching those numbers many articles say that a dog needs to seek medical care immediately when the numbers are over 1,000. The final straw was after being put on medication a test was scheduled to test the count to see if the meds need to be adjusted. This was not done in the proper time frame so it was useless and not accurate. He was given his medicine 9 hours prior to the test and it should have been done at most 4 to 6 hours after taking it. My dog was now a patient of Dr Atkinson and when I brought the dog and Dr Gustafson did the test. The topper was I told the front desk girl that Dr. Atkinson said that she wanted him to take his 12:00 medication and to test the blood at 2:00 and the girl went and told Dr Gustafson what I had said and I could hear her conversation and he said it will be fine. After going home I researched this information and found out that 9 hours was way too long for the test I called back and wanted Dr Atkinson the call me back because she was in that afternoon and instead I received a call from Dr Gustafson who told me that he called the lab and the dog could stay on the same amount of medication for 3 months and I knew the results were not supposed to be back for 3 to 4 days and I knew the test was done improperly. I spoke of my concern with the results being inaccurate when I left a message to be called back. So the doctor risked my dog being on the wrong amount of medication and he was going to let him take that for 3 months! I also spent over $500 on the test. I transferred my dog out of the practice and the new practice that I am going to was very surprised and apologetic for the previous vet and their lack of care. I asked to speak to the manager at Darien Animal Clinic who was completely incompetent and said." I am not a veterinarian and exactly what do you want?"This is after I went over the numbers with the results of my dog's previous blood tests and how I was not notified and I'm not sure the outcome of my dog's health considering he is now 13 years old and this has been going on for 2 years untreated. And the topper is my poor dog had to go through the same test a week later. I was so upset with this that I had to get off the phone. I never received a call with my dogs results and I never received a call from any veterinarian at the practice and was told Dr Atkinson left the practice. I'm sure she left because of the practices incompetence. Please do not take your pets here it may be too late for my dog and after looking at other reviews this has happened before and God only knows how many more times it has happened where people were unaware of the lack of care. I am writing this just to potentially help other animals and inform pet owners of my unfortunate experience. Hopefully this practice looks into this doctor's lack of proper care and treatment of animals at this clinic. I feel that a Veterinarian has a societal obligation to serve in an animal's best interest and I sincerely hope that the practice looks into this.

Dr. Torok loved both my dogs as if they were her own. She gave them the absolute best care while…read morethey were alive, and she was there for both at the end. She went above and beyond to come to my house and allow my old boy to pass away on his favorite spot on his favorite couch with his loving family surrounding him.

Greatest staff! Surgical procedure done on my Little Lola. They were very professional and kind…read more Follow up also wonderful. Healing went well. Parking could be a problem because it's downtown. I luckily had no problem.

My experience at this office was an excellent one. I was referred here by my veterinarian for an…read moreultrasound for my dog. I saw Dr. Hines for my dog Duke. Everything from scheduling to reminders and prep for the visit went very smooth. Dr. Hines was great with the pre-exam before testing and she was very thorough. After the visit I received a phone call and she explained everything in great detail with the results of my dog's ultrasound and biopsy. She also went over the course of treatment for my dog moving forward. A+ Care thank you Dr Hines and staff!

Service, we were late for appointment. Vet was leaving for the day and wouldn't help with our dog…read morethat was bleeding. Good job!!

We just moved to the area and did not know where to go for the health of our beloved cat. Upon…read moremany recommendations, we tried WillowGrove Pet Clinic and we are so so glad that we did. It is a small clinic with a wonderful husband and wife veterinary team and terrific staff. They are knowledgeable, professional, and caring. We are blessed to have them in our community!

Came here because I saw they had pretty good reviews and my cat also needed dental work. After…read morediscussing with the vet about my cats dental work and they also showing me her mouth letting me know she doesn't really have teeth..oops (I was oblivious to this) and they stated there's really no teeth to extract, I realized my previous cat vet in Naperville was trying to scam me out of $3000 for "teeth extractions". Meanwhile this new vet place showed honesty and care towards me and my cat. The estimate they gave me also was better than the old vet - around 600$ or less to be exact and that also depends what add ons you want to add for the surgery. I feel very comfortable bringing my cat here and trust their practices are sincere. I also recommended a friend to this place to have her cat fixed and she was a nervous wreck to even leave her cat somewhere unbeknownst. Her experience was also fantastic. She said as soon as she picked up her cat, her cat was so relaxed and happy. So everything worked out for her too!

Today was Maggie Mae & Maxwell' first visit to see Dr. Grover. He got right down on the floor and…read moretook time to let them get to know him prior to moving right in for their exams. Then he took time with each of them to complete a full exam. They loved it as they got more treats then they get in a whole week while getting lovin' from Dr. Grover as well. Glad we took our time making a decision on who to trust the future of our furbabies medical treatment.

Dr. Berg and Jordan are very caring, compassionate, and the vet is run so well especially during…read morethe COVID pandemic. I was really worried about my cat Bella and she needed to go under anesthesia so I was procrastinating a little since she is my little laughter and has asthma. Dr. Berg cares so much that she has even answered my emails after hours. Jordan is always on top of everything as well including immediate calls and emails too which I am sure she gets employee of the month a lot (jk, but she should with how helpful she is). I have had many vets in my life depending on where I was living. Now that I am a home owner, I'm grateful to have such a wonderful vet close by. I can't say enough good things about this establishment since everyone is always so nice, which is very calming especially when you go in there stressed or worried (like most of the time besides buying special food). Dr. Grover is very good and a real nice guy as well though Dr. Berg has been my main doc since she saved Bella's life and it's just worked out that way since I met her first. Dr. Berg and Jordan have probably put extra time in too for me since I send videos (asthma attacks) and we have established a great business relationship and they know how worried I am about my "little princess" as well as my car accident from being hit by the "texting driver". They have a great team there too and are all in sync with each other. Everyone at the front desk are extremely positive and helpful too so it has a wonderful atmosphere. Update: Bella, 12 years of age is now acting 5 years younger and has double the energy. She seems very happy now that her pain seems to be gone as well as she is waking me up at sunrise to open the blinds so she can watch the birds and etc. Her asthma has got a lot better too so I really can't express how happy I am to see her happy again! She is even playing hockey with her ball and loves her toys again. It puts a smile on my face even in these hard times of the pandemic. Thanks Dr. Berg, Jordan, and the staff for everything!

Dr. Katz has been caring for my goldendoodle for 3 years now and I can't recommend her highly…read moreenough!! She is so caring and thorough. I so appreciate her holistic approach and she's always patient to explain everything to you. She very clearly loves animals and wants to do all she can to keep them healthy. Her whole team is wonderful!

*This is for Natural Pet in Downers Grove, and somehow the name was changed. Makes me wonder if it…read morewas a way for this negative review to not easily be found. I brought my pets to Dr Katz in 2017 and it's taken me years to construct a calm review, based on facts. Read the negative reviews about Natural Pet in Bourbonnais - in my experience, they're accurate. This practice used to be owned by Dr Karen Becker who had a thriving holistic practice in Bourbonnais. Dr Becker sold it to Dr Katz... This was my experience: *Dr Katz set a timer so we were talking over one another trying to beat the clock like a bad game show. *I was charged 50 for 15 minutes was way too expensive - even for a holistic vet. *She misdiagnosed ringworm twice, resulting on it spreading to myself and my children. *The examination rooms and scales were not clean, or not cleaned between animals. She examined my kittens on the floor, (there weren't tables in the room), where there was other pet hair. Pet hair on the small scale too. *She refused to answer my calls and provide guidance after ringworm had spread to my other kitten - even though I had paid her for two other vet visits where she failed to diagnose it. *When my kitten was vomiting later that night after being seen by Dr Katz, she would only respond via text - would not answer the phone even though I was willing to pay for after hours guidance. *I saw Dr Katz yell at her employees. *Her employee spoke poorly about Dr Katz behind her back. *The operating room looked like a dark, janitor's closet. *The place only has hours three days a week...what do you do if your pet needs to be seen the other half of the week? *Refused to honor or acknowledge a $20 off new patient coupon after I realized it hadn't been applied at my first visit. (I called later about it.) Bottom line, in my opinion, there are professional, compassionate, and reasonably priced, holistic veterinarians in the area - skip this one. (It took me a long time to construct this review as I didn't want it to be based on emotions - and there were many negative emotions I needed to sort out. I would be surprised if there wasn't a response attempting to attack my character, however, I have proof my review is accurate and factual and can post pictures if deemed necessary.)

After years of bringing my pets here. We have to part ways after a 3rd incident. The last 3-4 stays…read more(Kennel and surgery) were getting worse and worse. I have always been kind to post positive reviews! But the last 3-4 visits were horrible and I STILL TRIED TO UNDERSTAND AND GAVE THEM ANOTHER FEW MORE CHANCES!! It was worse. Spoke to the vet owners and they apologized but never tried to make things right. Very money hungry! I never have giving them a bad review because I try to understand and give them a try again. But this time, they went tooooooo far of neglecting my pets. They will always tell you they are taken care of but little do they know the connections I have within their staff. When I spoke to the vets and also who are owners, they always say the same scripted Customer service exudes but I just let them say what they have to say so they get contradicted. That is how you will confirm pets are not being taken care of here and how they lie or make up stuff. This last time I let Bella and Gus stay here for 2 nights ONLY!!! I intentionally aways bathe them when I drop them off bc you can tell how well they are kept there. Well again.... Always a reason why they bathe them. Again I asked why now....THEY SAID THAT BOTH WERE WALKING IN POOP OR PEE. HOW CAN THEY WHEN THEY ARE SUPPOSE TO BE TAKEN CARE OF!?!!!! They never have pooped or peed inside unless you are not home for 8+ hours!!! I asked 4 different staff members and all 4 including the vet/owner has a different story!!! They even tried to charge me a office charge bc the vet/owner wanted to speak to me when I did not!!! Just call me!!! Why see you in person? They again tried ti add a vet visit wth!!! This is how bella came out after 2 days stay!!! DO NOT TRUST WHAT THEY SAY!!!!! Or catch them in lies as I did!!! Be smarter than them or do not take them here at all. Both vet owners did not try to make things right at all!! They take no accountability at all. They always have generic answers for anything you bring up to them. Nobody even told me I would get Bella back like this!!!! I was so shocked!! She did not have this and all this in just a 2 day stay!!! Not even a good explanation was given but a genetic answer. They also brought up a cousins name that has not worked there in a long time, nothing to do with me. Petty!! They only took off the office charge (talk about money hungry) because I argued their money hungry tactics when I said "dont want to see them in an exam room 4 times".

Cat tested positive for worms. They didn't bother to let me know. I found out a year later when…read moreanother vet got her records transferred. Really terrible care.