Everything!! Amazing vets,!…read moreEntire staff ditto! Explained everything...Rocket recently dx'd Diabetes Cataracts...now with blindness...

Everyone there was very pleasant and compassionate about my situation where i had to put my cat…read moreKona down. A very stressful time and everyone was very patient and im glad i found them. Its a difficult decision and they helped me thru it which is invaluable.

Our kitten was seen by Dr. Torok for luxating patellas in both hind legs. She seemed very…read moreknowledgeable and I had read prior (glowing) reviews for the practice, including some that mentioned pets being seen for similar issues with patellar luxation. We have since learned that the surgery should not have been performed for a variety of reasons and will not return to this practice. Note that this review is centered around cat treatment; hopefully the practice is more knowledgeable and compassionate to other animals, but the multiple issues we ran into should give anyone pause before bringing their pet here. When first visiting, Dr. Torok examined our kitten who had grade IV luxating patellas, the most severe grade. She let us know we would need to do surgery at 11-12 months old, when our cat was fully grown, to fully correct her knees. She also firmly expressed that in order to ensure the most successful surgery and avoid any complications, we should do a preliminary surgery ASAP to try and relieve some of the tension in her legs due to the severity of her luxation. If not, it would get "harder and harder and harder" to perform the final surgery at ~1 year old. We scheduled and had surgery performed that week as, at the time, we believed that it was the correct thing to do. Two weeks post-surgery, we had bandages removed because of swelling in our cat's foot, during which she was screaming the entirety of the time. Dr. Torok and team confirmed she had a wound on her toe. They proceeded to affirm that she was not screaming because of pain and we shouldn't be concerned, administered an antibiotic for the toe, and re-bandaged it. The following day, I called the practice as our cat had seemed very uncomfortable. Whenever she moved, she would scream/cry, and she had trouble getting comfortable enough to sleep even with pain-relievers and a sedative. Honestly, I wasn't sure if this was typical post-surgery/bandage removal. The tech said she spoke with Dr. Torok and, "Dr. Torok said she shouldn't be too uncomfortable". No mentions of increasing her gabapentin, or even acknowledgement that she could be in pain. We later took her to an ER where they confirmed she was very, very painful even after several pain-relieving meds and sedation. This is what caused alarm bells to start going off for us - this practice, which claims to be "fear-free", did not trust us nor our animal when showing signs that she was in extreme pain. We decided to transfer her care to MedVet and met with a surgeon that week to confirm we were following appropriate aftercare so our cat would recover well from surgery and get back to living her life as a kitten. They delivered the jarring news that this surgery should not have been done on a cat so young, should never be done on both legs at the same time, and she should not have been bandaged from the waist down to her toes. We now have to go to physical therapy for the next several weeks to help our cat regain her range of motion, care for her injured toes from the bandages, and then follow through with corrective surgery when she is one year old. Both us and our cat are incredibly distraught. I wish Dr. Torok had realized that this surgery was out of her depth and referred us to an orthopedic specialist as opposed to rushing us to do a surgery that, ultimately, may end up hurting our poor cat (beyond the pain that she is already experiencing). We relayed feedback regarding this surgery and our experience to the practice, and they did end up issuing a partial credit to us, but unfortunately no monetary value can be assigned to the distress we have experienced. As a final note to anyone that this makes a difference to, I learned after our visits that they perform declaws. I'm not sure the extent to which these are performed, but hopefully someone from the practice can comment so others are informed prior to choosing this as their practice.

We love Dr. Mullen and the care she provides for my fur babies (Luigi and Eve Makayla). I followed…read moreher from her previous office to this office because there isn't anything that she wouldn't do for my pets. She takes the time to better understand my pets' personalities, habits, and any illnesses they may have. I would HIGHLY recommend her to anyone seeking vet care for their fur babies. 5 This part of the review is directed toward the facility, not the care we received from Dr. Mullen. The prices are a bit steep. Just to see a "healthy" pet is $79 and if your pet is "sick" it's $89. The Wellness Plans also went up in price as my Pom used to have the highest package (there are 3) and I paid around $91/mo. and now it's $113. If I got the same package for my senior kitty it would be $142/mo.! My Pom has always had bad teeth and I was quoted $2100-$2700 for a dental with extractions. Having the highest Wellness Plan doesn't provide much relief either as it only covers around $700 of the total bill.

Dr. Bowes has been taking care off both of my puppies, surgeries and I'm really happy to have her…read moreas our vet. She listened when one of them had digestive issues and truly cares to follow up. Gaby at the front desk is also very kind. I drive from Glen Ellyn to see them and will continue to do so. Highly recommend!

Brought my bunny with an ear infection to this vet. After aggressively rubbing bunny's ears and…read moretook in back to clean ears, then sent me away with ear drops, as soon as I got home, bunny was off balance, bobbing head up and down and off balance trying to hop. I brought bunny back the next day and this vet took no accountability for potentially be aggressive with bunny ears. First visit charged over $250 and I fought with them to in good faith refund or offer credit for ear drops I was now directed to stop using. This vet is only concerned with over charging. Next day they fought with me at front desk and was refusing to issue my credit for the meds that they agreed to credit because we didn't bring the meds back to them for the credit which is very odd because normally any other vet does not want you to bring Meds back for credit because legally, they cannot take the meds back. They were trying to get me to pay an additional $140 for next day check and we actually had to demand that they give us our bunny back. They were trying to not give us our bunny back because of the fact that they owed us a credit and would not give it to us without the medication in hand. My daughter had to drive all the way back home and then all the way back to give them back the eardrops in order for them to issue my credit and then all of a sudden they added an additional medication onto my bill, charging me over $90 After the credit, when they told me earlier that all I had to owe them for that next day visit was a little over $40. The bottom line is that this veterinary practice took no accountability whatsoever for creating an additional either inner ear, or neurological problem by the aggressive treatment to my bunny ears. I will never go back to this place and I hope that this is a message for those that might be using this vet for exotic pets in particular.

We just moved to the area and did not know where to go for the health of our beloved cat. Upon…read moremany recommendations, we tried WillowGrove Pet Clinic and we are so so glad that we did. It is a small clinic with a wonderful husband and wife veterinary team and terrific staff. They are knowledgeable, professional, and caring. We are blessed to have them in our community!

Came here because I saw they had pretty good reviews and my cat also needed dental work. After…read morediscussing with the vet about my cats dental work and they also showing me her mouth letting me know she doesn't really have teeth..oops (I was oblivious to this) and they stated there's really no teeth to extract, I realized my previous cat vet in Naperville was trying to scam me out of $3000 for "teeth extractions". Meanwhile this new vet place showed honesty and care towards me and my cat. The estimate they gave me also was better than the old vet - around 600$ or less to be exact and that also depends what add ons you want to add for the surgery. I feel very comfortable bringing my cat here and trust their practices are sincere. I also recommended a friend to this place to have her cat fixed and she was a nervous wreck to even leave her cat somewhere unbeknownst. Her experience was also fantastic. She said as soon as she picked up her cat, her cat was so relaxed and happy. So everything worked out for her too!

I'm not sure where to begin other than I am so happy I came to this vet during one of the most…read moredelicate times in my life. Dr. Kanak hands down is one of the most understanding, sympathetic, truthful doctors I have met. My little guy was diagnosed with mild heart disease 9 days before I came here. Unfortunately, he declined quickly. . . I called his vet and they refused to take me :( I called another vet that was closer and they told me they could put him in a kennel til 3pm until a doctor was available :( I finally was recommended by my mom to go to harvester and I'm so happy I called. Dr. Kanak met with all of us and explained every route we could take but the reality and outcome of how bad his misdiagnosis really was. I had to make the toughest decision of my life and the vet and staff cut out time for us to have time with my little man and spend his last moments with him. I still remember the entire day vividly and how kind everyone was. I'm so happy I came here and how thoroughly everyone was with information. Dr. Kanak is truly a kind soul and loves what she does. I will be making this my new vet when I get another fur baby. Thank you so very much again.

Had been loyal customers for a few years until this past year the service and accuracy of their…read morerecords related to our pets dramatically changed for the worse. Everything from vaccination records, reminders, requests for basic flea and tick prescriptions became a task that we had to continually follow up on for months before they would correct or provide. They're nice until you ask them to fix an error they make and then they completely ignore you. I would not jeopardize my pets health by coming here any longer.

We took our dog to Animal Care Center of Downers Grove today for a new patient visit and it was the…read morebest experience we've ever had at a vets office. There was hardly any waiting (which is one of my least favourite parts of a vet visit) and the vet tech and veterenarian (Dr. Clough) were both so sweet, attentive and kind! Hands down blows all the other vet clinics I've visited out of the water!

They have taken great care of our cats. We've had multiple situations in which we needed to call…read morewith questions or have an emergency visit and each time we have been well taken care of. Each staff shows great respect and consideration in regard to our pets.

Cat tested positive for worms. They didn't bother to let me know. I found out a year later when…read moreanother vet got her records transferred. Really terrible care.

Dr. Plomin is fabulous! She performed surgery on our 1 year old Chow Chow, Mia. The spay surgery…read morehealed so well and Mia was back to normal in a couple of days. She's excellent and I recommend Hinsdale Animal Hospital every chance I get. Thank you again Dr. Plomin. Bella and Mia think you are the best!

Blink and 8 years will go by like that...we have been with Finan Animal hospital since we first…read moremoved to the area and it has been a blessing to have such an incredible veterinary practice looking after our two pups. My older one is turning ten years old and it has been an emotional year with injuries related to aging. She had dental surgery a couple weeks ago, and then a tear in her knee shortly after from normal wear-and-tear. I feel as though Dr Testolin saved her life with the latest diagnosis related to her hind knee as if both knees went out, we would be faced with difficult decisions around quality of life and we're nowhere near ready for that. We have another surgery coming up to repair the knee mechanics and hoping for a postive outcome; she's a very active dog and we would love to continue this amazing journey, especially now that she's big sister to her hooman baby brother. There's no words to describe the comfort they provide for our pets and thank you doesn't seem like enough. We have faced very high-stress situations this year, especially with a newborn but knowing they're around is a major relief. Dr Finan and her team are the best at what they do and Dr Testolin's care has allowed both of our pups to live their best lives. The journey and memories have been amazing and we're looking forward to many more, thank you to everyone at Finan Animal Hospital - Best, Charlie

Finan Animal Hospital…read more Horrible customer service. My girlfriend had taken her pup here a few times. On one occasion the diagnosis didn't fit the symptoms and turned out the diagnosis was wrong. On our next visit, she asked to talk to a manager and told her the situation and just said she wasn't happy. The manager didn't come in, but the Dr who had the incorrect diagnosis. Didn't ask for any money back, didn't make a big deal. Just said what she felt was incorrect and why. Well, she must have taken it personal as when she called again to make an appointment, she was told because of the complaint, they would no longer see her pup. Boy, talk about great customer service!! I'll be sure and spread the word if you voice your concerns they won't see you again.

My experience at this office was an excellent one. I was referred here by my veterinarian for an…read moreultrasound for my dog. I saw Dr. Hines for my dog Duke. Everything from scheduling to reminders and prep for the visit went very smooth. Dr. Hines was great with the pre-exam before testing and she was very thorough. After the visit I received a phone call and she explained everything in great detail with the results of my dog's ultrasound and biopsy. She also went over the course of treatment for my dog moving forward. A+ Care thank you Dr Hines and staff!

Service, we were late for appointment. Vet was leaving for the day and wouldn't help with our dog…read morethat was bleeding. Good job!!