I have been a client of Darien Animal Clinic for many years and have always appreciated the care…read moreprovided by the doctors and staff. However, over the past year, I have had several concerns regarding my experiences with the clinic. These concerns include vaccines or procedures that appeared to be unnecessary, medication charges that seemed higher than expected, and several interactions with staff that felt unprofessional or unfriendly, including comments made during phone conversations. I also noticed information on the clinic's website that appears to be inaccurate. Additionally, the fact that only one doctor remains in the practice is concerning. I wanted to share this feedback in the hope that these issues can be reviewed and addressed appropriately.

I rescued a 9 year old Beagle and and the owner I received him from brought her dog to this…read morepractice. I stayed with the practice figuring it was an office familiar to my dog and I live in the neighborhood. Please stay away from this practice! My dog saw Dr. Gustafson. Post blood work at one of his visits he told me to start giving my dog Denamarin a liver health supplement. I asked him at a recent visit how his liver count was and he said good he's fine the numbers are going down. He never told me there was any problem going on and said that there was nothing to be concerned about. Fortunately, my dog was brought in because he had a growth on his eye and I saw Dr Atkinson. She spoke of possibly removing this growth and the need for blood work prior and I asked her if she could look at his most recent blood work. When she looked at it I told her he had an issue with his liver count and Dr Gustafson said it was fine and I asked her what the numbers were and the numbers that were supposed to be between 300 and 500 were 1800! I was never notified by Dr Gustafson of these high numbers. She immediately recommended testing for him and x-rays and we found out that our dog has Cushing's disease that could have been treated two years prior. I had all of my records transferred to myself and my new vet and was shocked to see that those counts were as high as 2,400. After researching those numbers many articles say that a dog needs to seek medical care immediately when the numbers are over 1,000. The final straw was after being put on medication a test was scheduled to test the count to see if the meds need to be adjusted. This was not done in the proper time frame so it was useless and not accurate. He was given his medicine 9 hours prior to the test and it should have been done at most 4 to 6 hours after taking it. My dog was now a patient of Dr Atkinson and when I brought the dog and Dr Gustafson did the test. The topper was I told the front desk girl that Dr. Atkinson said that she wanted him to take his 12:00 medication and to test the blood at 2:00 and the girl went and told Dr Gustafson what I had said and I could hear her conversation and he said it will be fine. After going home I researched this information and found out that 9 hours was way too long for the test I called back and wanted Dr Atkinson the call me back because she was in that afternoon and instead I received a call from Dr Gustafson who told me that he called the lab and the dog could stay on the same amount of medication for 3 months and I knew the results were not supposed to be back for 3 to 4 days and I knew the test was done improperly. I spoke of my concern with the results being inaccurate when I left a message to be called back. So the doctor risked my dog being on the wrong amount of medication and he was going to let him take that for 3 months! I also spent over $500 on the test. I transferred my dog out of the practice and the new practice that I am going to was very surprised and apologetic for the previous vet and their lack of care. I asked to speak to the manager at Darien Animal Clinic who was completely incompetent and said." I am not a veterinarian and exactly what do you want?"This is after I went over the numbers with the results of my dog's previous blood tests and how I was not notified and I'm not sure the outcome of my dog's health considering he is now 13 years old and this has been going on for 2 years untreated. And the topper is my poor dog had to go through the same test a week later. I was so upset with this that I had to get off the phone. I never received a call with my dogs results and I never received a call from any veterinarian at the practice and was told Dr Atkinson left the practice. I'm sure she left because of the practices incompetence. Please do not take your pets here it may be too late for my dog and after looking at other reviews this has happened before and God only knows how many more times it has happened where people were unaware of the lack of care. I am writing this just to potentially help other animals and inform pet owners of my unfortunate experience. Hopefully this practice looks into this doctor's lack of proper care and treatment of animals at this clinic. I feel that a Veterinarian has a societal obligation to serve in an animal's best interest and I sincerely hope that the practice looks into this.

Dr. Torok loved both my dogs as if they were her own. She gave them the absolute best care while…read morethey were alive, and she was there for both at the end. She went above and beyond to come to my house and allow my old boy to pass away on his favorite spot on his favorite couch with his loving family surrounding him.

Greatest staff! Surgical procedure done on my Little Lola. They were very professional and kind…read more Follow up also wonderful. Healing went well. Parking could be a problem because it's downtown. I luckily had no problem.

outstanding care. We have been within the practice for almost 25 years!!…read moreHighly recommend Burr Ridge Vet Clinic!!!

Do not... I repeat DO NOT bring your dog here to see Dr. Rooney or Dr. Sexton!! Our dog has been…read morehaving issues with eating/passing normal stool since December 2023. We brought him in to see Dr. Sexton in December to discuss why he has a decreased appetite and why he isn't drinking water. Dr. Sexton advised us to change his food and see what happens. During this visit she did also take blood work and said there was nothing abnormal about it. Our dog started to eat normally again for about a month and all the sudden came to a hard stop and wouldn't touch the new food we gave him and wouldn't go near his water bowl. Growing very concerned we took him back in to see Dr. Rooney and this man did nothing but laugh in my face and told me I was overreacting and needed to wait it out.. even though I told him our dog hadn't passed any normal amount of stool in a WEEK and hasn't been drinking nearly enough water! We started him on the rice and chicken diet as directed and came up with no change. So we decided to bring him to a new vet... and within minutes of us being there they found a lymph node the size of a golf ball that Dr. Rooney had ruled out as "he's just being sensitive when I touch here- don't mind him yelping in pain" And they also found that he has pancreatitis. The new vet then showed me the blood work that was taken back in December from this vet office and it shows that he was HIGHLY LIKELY FOR PANCREATITIS THERE TOO!! Dr. Rooney AND Dr. Sexton wrote out that he was showing signs of it but then turned around and told us there was nothing abnormal about the bloodwork. So this entire time we could have been treating him for something that's been making him uncomfortable and affecting his entire system. We were never once told that this was occurring or even to just be aware of it. Never told to change up his diet due to this or that this could become an issue in the future. I am beyond upset and hope both Drs have their license taken away. I hope you never laugh in another persons face and tell them they are overreacting when they tell you something is wrong with their pet. Will never be back to this horrible clinic again.

Yes my friend bright her Yorkie puppy wow very beautiful hospital it is so clean it does not have…read morenot pet small at all for a minute I though it was a human hospital the receptionist very friendly and there was no wait Very chic plz r to cute and pamper your loved one

Had been loyal customers for a few years until this past year the service and accuracy of their…read morerecords related to our pets dramatically changed for the worse. Everything from vaccination records, reminders, requests for basic flea and tick prescriptions became a task that we had to continually follow up on for months before they would correct or provide. They're nice until you ask them to fix an error they make and then they completely ignore you. I would not jeopardize my pets health by coming here any longer.

We took our dog to Animal Care Center of Downers Grove today for a new patient visit and it was the…read morebest experience we've ever had at a vets office. There was hardly any waiting (which is one of my least favourite parts of a vet visit) and the vet tech and veterenarian (Dr. Clough) were both so sweet, attentive and kind! Hands down blows all the other vet clinics I've visited out of the water!

They have taken great care of our cats. We've had multiple situations in which we needed to call…read morewith questions or have an emergency visit and each time we have been well taken care of. Each staff shows great respect and consideration in regard to our pets.

Blink and 8 years will go by like that...we have been with Finan Animal hospital since we first…read moremoved to the area and it has been a blessing to have such an incredible veterinary practice looking after our two pups. My older one is turning ten years old and it has been an emotional year with injuries related to aging. She had dental surgery a couple weeks ago, and then a tear in her knee shortly after from normal wear-and-tear. I feel as though Dr Testolin saved her life with the latest diagnosis related to her hind knee as if both knees went out, we would be faced with difficult decisions around quality of life and we're nowhere near ready for that. We have another surgery coming up to repair the knee mechanics and hoping for a postive outcome; she's a very active dog and we would love to continue this amazing journey, especially now that she's big sister to her hooman baby brother. There's no words to describe the comfort they provide for our pets and thank you doesn't seem like enough. We have faced very high-stress situations this year, especially with a newborn but knowing they're around is a major relief. Dr Finan and her team are the best at what they do and Dr Testolin's care has allowed both of our pups to live their best lives. The journey and memories have been amazing and we're looking forward to many more, thank you to everyone at Finan Animal Hospital - Best, Charlie

Finan Animal Hospital…read more Horrible customer service. My girlfriend had taken her pup here a few times. On one occasion the diagnosis didn't fit the symptoms and turned out the diagnosis was wrong. On our next visit, she asked to talk to a manager and told her the situation and just said she wasn't happy. The manager didn't come in, but the Dr who had the incorrect diagnosis. Didn't ask for any money back, didn't make a big deal. Just said what she felt was incorrect and why. Well, she must have taken it personal as when she called again to make an appointment, she was told because of the complaint, they would no longer see her pup. Boy, talk about great customer service!! I'll be sure and spread the word if you voice your concerns they won't see you again.

I felt like walking into a spa when we took our dog, Theo, to Lane Veterinary. They had a very…read moreclean aesthetic. It was very welcoming. The front desk recognized Theo and said hello. That was great because you want to feel like you are taking your pet to a safe and kind space. The vet was very knowledgeable and gentle with Theo. She went through all the shots we can give Theo and the reasons why they would be helpful especially in the region we live. I had tons of questions and took notes and the vet didn't gloss over anything she made sure I was able to get my notes. This is my first dog so I wanted to know as much as possible. It was a very positive experience and we are definitely bringing Theo back. There's a parking lot, too! Just be careful to watch for what spots are labeled for UPS and which ones are labeled for Lane Veterinary.

Very disappointing experience overall. I chose Lane Vet because I appreciated the idea of a…read morefear-free practice, but the quality of care did not meet expectations. I was told my dog did not need to fast for bloodwork, a bile acid test was administered incorrectly, and several costly tests were run that internal medicine later said were unnecessary and not appropriate for her condition. I also received alarming health messages that were ultimately inaccurate and misinterpreted in the context of her chronic condition. Even a routine nail trim was handled poorly, which further reduced my confidence. The response to concerns was defensive, and the staff interactions did not reflect the fear-free philosophy being promoted. For dogs with chronic conditions requiring coordination with specialists, this may not be the best option.

Dr. Bowes has been taking care off both of my puppies, surgeries and I'm really happy to have her…read moreas our vet. She listened when one of them had digestive issues and truly cares to follow up. Gaby at the front desk is also very kind. I drive from Glen Ellyn to see them and will continue to do so. Highly recommend!

Brought my bunny with an ear infection to this vet. After aggressively rubbing bunny's ears and…read moretook in back to clean ears, then sent me away with ear drops, as soon as I got home, bunny was off balance, bobbing head up and down and off balance trying to hop. I brought bunny back the next day and this vet took no accountability for potentially be aggressive with bunny ears. First visit charged over $250 and I fought with them to in good faith refund or offer credit for ear drops I was now directed to stop using. This vet is only concerned with over charging. Next day they fought with me at front desk and was refusing to issue my credit for the meds that they agreed to credit because we didn't bring the meds back to them for the credit which is very odd because normally any other vet does not want you to bring Meds back for credit because legally, they cannot take the meds back. They were trying to get me to pay an additional $140 for next day check and we actually had to demand that they give us our bunny back. They were trying to not give us our bunny back because of the fact that they owed us a credit and would not give it to us without the medication in hand. My daughter had to drive all the way back home and then all the way back to give them back the eardrops in order for them to issue my credit and then all of a sudden they added an additional medication onto my bill, charging me over $90 After the credit, when they told me earlier that all I had to owe them for that next day visit was a little over $40. The bottom line is that this veterinary practice took no accountability whatsoever for creating an additional either inner ear, or neurological problem by the aggressive treatment to my bunny ears. I will never go back to this place and I hope that this is a message for those that might be using this vet for exotic pets in particular.

I have had no problem with Fetch insurance for my golden retriever. It's easy to use. I've talked…read moreto people and ask questions. My refunds come back right away. It's a little expensive I think.

Poor business practice. Asked to change initial visit time then after I did to fit their schedule…read moreNo call no show on first visit. Do not trust them to show up for my fur baby.